I had some water coming into my basement and wanted to get to the root of the problem and fix it so…read moreI could one day finish the basement. I had 2 other companies come & say my only option was to install an internal weeping tile system that would go to my sump pump. The amount of water I had coming in was so minimal that it would evaporate before even making its way to the sump pump. I called Crackmasters after getting recommended by my parents & old neighbours. I spoke with Tina over the phone who was VERY knowledgeable and went through their process with me. Knowing the age of my house, seeing photos of my concerns, and other key factors, she was able to determine that we only needed to fill the cracks. Jose came by and filled the two cracks - he was very knowledgeable as well, and went through everything with me. I did have some water come through a week later after a heavy rain, and he came back to inspect and look further into the matter. It all looks good now, and I am happy with the results & customer service. I am very pleased with their services, and that it's backed by a lifetime warranty. I would highly recommend Crackmasters to anyone :)

From the owner: basement crack repair basement waterproofing…read morefoundation repair

This company exceeded my expectations. They were knowledgeable, polite, and kept me informed…read morethroughout the process. My home is now fully protected from water damage

I first experienced water leaking into my basement in the Spring of 2021. We hired RCC to perform…read morewaterproofing of our home after our plumbing and foundation was inspected with no leaks or cracks found. At the time, Ramy Morcos from RCC (a Consultant at the company as per their website) was assigned to our case. Given the significant amount of water coming into our home, we asked that he refer a contractor to help with drying and demolition to avoid mould formation, to which he said he had contacts for this. Despite numerous phone calls emails, voicemails, etc, he failed to provide a crew for this. Ultimately after months of trying to contact him, I sought out a third party who assessed the damage and deemed that mould had formed throughout the entire basement, and that the entire basement would need to be demolished and treated for mould. We then had our basement repaired. This entire ordeal cost us in excess of $15,000. Fast forward, even after the waterproofing has been done, we have continued to have water coming into the home. Ramy and his team at RCC initially responded, but have ignored our phone calls and have gone so far as to say that the wet materials (laminate, drywall, baseboards) don't need to be removed. Again I had a third party contractor come in who removed the laminate and found rotting laminate and mould (smells extremely foul), which again needs to be treated before this area of our home can be habitable again. Ramy and RCC do not care about their customers. It is within their wheelhouse to deal with interior damage related to water (they recently acquired a company, Rainbow Restoration), and they have decided to not take on any responsibility. They are comfortable with homeowners conferring public health risks by way of mould exposure if it means that they don't need to get involved. I am extremely concerned about how they conduct their business and urge you to stay away from RCC.

Company was still promoting themselves and their lifetime warranties even knowing they were…read moreshutting down within a week. They were intentionally conning people into hiring them for a quick payday and work that would obviously not be warrantied.

I used them to repair a small crack in a foundation that was leaking in the spring wet conditions …read more They sent a tech out and he decided a simple epoxy injection would solve the problem . He did the his job does not return the blanket insulation to its original state . No biggie . 3 months later the repair still leaked . I called the company and they sent a tech out to re do the repair . 6 months later the crack still leaked . Called the company , they sent someone out again . Now I'm starting to get frustrated . This time the tech says the crack needs to be sealed from the outside . I say no problem " do what it takes ". Now for the good part . The Crack Doctor Warranties their work with a full transferrable warranty . BUT and and big But they need anadation $1300.00 plus HST . What part of lifetime warranty am I missing ? I call head office The rep I talk to says they have been out 3 times and can't waste any more time on the repair . Either pay the $1300 or they will refund my original money . Do you think it's right that they can give up when they feel . Does the Crack Doctor deserve a Consumers Choice Award for business excellence? The pickings must have been slim in 2010 . I'm feeling a letter to the Better Business Bereau is in order but I thought more homeowners should be aware of how they interpret Lifetime fully transferable warrantee . from their site Why Choose The Crack Doctor? The Crack Doctor is Canada's largest foundation repair company. We will solve all of your foundation repair problems, and we do so much more: Lifetime Transferrable Warranty - it's on everything we do 24/7 Emergency Response - Available exclusively to our customers Your foundation repair will exceed local building code requirements

What felt like was going to be a long winter, turned into a happy client. My basement had cracks…read moreand needed repair. The cold air and dampness started to seep through. Gavin and his team came in, reviewed the situation and provided us with options. It's all fixed and better than new. We extremely appreciate their service!

I bought an old house (~100yrs) in Toronto. I knew it was a fixer upper when I bought the place but…read moreI didn't know it had foundation issues until after closing. After the first rainstorm water started leaking through the wall - it ruined my floors and everything in my basement! Rule #1 always get an inspection when you buy a house! I googled foundation repair, and a number of companies popped up and I started calling around. A few of them refused to even come out and quote me and others were just plain rude when they arrived! I called the big companies before I called MacRae and what a relief! Polite, friendly and they scheduled me in the next date for a quote. Gavin came out and quoted me for the repair. I took a few days to consider my options but, because of their professionalism it gave me the confidence that they were the right people for the job. Not only did they deliver on time the work was clean and so neat and they even delivered below budget! It's rained hard since and the repair is still solid. Thanks GJ MacRae!