Had a clogged bath drain. Being newer to the area, I didn't even know where to begin looking…read more Remembered seeing an ad in our parish bulletin. I called and my call was answered within 4 rings. John was able to fit us in between calls. Arrived at our home- professional, friendly and knowledgeable. He was able to diagnose our problem and it was fixed in a very short period of time. He took time to explain what it was and what was needed. Rates are extremely reasonable. I plan to and would recommend him to anyone looking or needing a plumber. Thank you!

We have used C.J. Plumbing for several repair and install jobs. They respond quickly, fit you into…read moretheir schedule, and charge reasonable rates. They are our go-to plumber, and the work looks outstanding. On one particular job, they installed a new in-home water filter, set it up in a very easy to use way, and gave me a lesson in its operation. This is a company you can trust.

Andy is great to work with, came same day, straight shooter and very honest. Will definitely be…read moreusing his service again in the future. Learned a lot just by watching him work, diagnose the issue and talking to him. He helped clear my main pipes, punch through roots that was causing clog in my basement utlity sink

I called Andy the owner at the referral of my plumber Baker Elman. He showed up promptly and…read morerecommended hydro jetting for my clogged basement bathroom and main line. I didn't order the work on the spot. In the afternoon when the other company Roto-Rooter failed to snake it through, I called Andy again and he sent Nelson over right away. Nelson did an excellent job jetting the main line and warned me about future use (all my fault with the kitchen grease). After I got over the initial price shock, this company is a dream. Prompt, professional, no-BS, efficient, and easy to communicate with. Five stars to Nelson and Andy and Drain Stars.

This company scammed me of over $600. They gave me a quote and a time amount and they worked for…read moremaybe 30 minutes and destroyed my bathroom. They left giant holes and refused to repair them, the holes had nothing to do with the project. I do not recommend at all

If you're a new homeowner or looking for plumbing professionals who will be honest and ethical, do…read morenot use this company. I called Boston Drain Co asking them to unclog my shower drain as well as inspect my sewer line, which I had been advised to look at in my initial home inspection. The person who came was very nice but definitely took advantage of my lack of understanding of plumbing. He could not fix my shower drain due to it having an older drum trap that needed to be replaced, which this company does not do, and I completely understood that. When I asked him to look at the sewer line he explained that the video camera only works if there is no sewer trap present. I, knowing nothing about plumbing as a new home owner, asked if there's any way to check for a trap before doing the video. He said no there is not and he implored me that this test was extremely important and it's worth the risk to have the information about if my sewer line has any issues. So I agreed. When the camera was about 3 feet into my sewer line, what do you know, there's a trap. He stands up and says "look in your sump pump hole, you can see the trap coming up out of the ground right there." And that was the extent of what I learned from the sewer line inspection. So he saw the trap poking up out of the ground but since of course I didn't know what it was he still performed a pointless sewer drain scope and charged me $475. When I called the company to request a refund they just said when the camera comes out you pay $475, end of story. So at the end of the day, my shower is still clogged and I have no idea if my sewer line is damaged. But they got their $475! I hope they enjoyed my money because it's the last penny they will see from my household.

A continuation of our service call from Sat. Sept. 19th, Original tech and another came back to our…read morehouse to finish scaling the drain a blasting the tree roots from our main pipe, they were diligent responsible, explained the process and clean up after themselves. Although it was an unexpected expense, they eased our minds by assuring us about the situation, thank goodness we found them to assist us. Thank you Mr. Drain, a job well done by your technicians.

This was an amazing experience! I had waited all day for another company to show up and eventually…read morehad to cancel because it was already 4pm and I still had no idea when they were coming. It was Friday night with a major snowstorm expected this weekend and I made a last-minute call to Mr. Drain to see if they could help unclog my drain. I called at 5:18pm, and Aaron had already come and gone by 6:30pm! My pipes are now draining perfectly. Aaron was wonderful, and Christine, the owner, was equally incredible. I can't recommend them highly enough!

Best plumber by far. Trust worthy and professional. This guy has saved my butt more times than I…read morecan count at this point. Highly recommend

Received a return call from some rude lady to schedule a heating service. Worst attitude like…read morethey're the only plumbing company in MA. I'd rather not deal with that.

I needed a simple repair of changing the spout for my bathtub because the diverter had gone bad. I…read morerequested a quote from several plumbers. All responded fairly quick (within an hour) and I had given enough information and pictures so they all knew exactly what was needed. I received quotes all the way up to 175/hour plus parts to 225 parts included. Others even wanted to come by and charge me to look at the job to quote me (which they said the fee would be waived if I used them for the job after..but seriously?). Mark responded to call him and leave him a voicemail explaining I had contacted him via a message and he would call me back. He called back within 10 minutes of me leaving the message and spoke to me on the phone. He thanked me for the detailed pictures and asked if I was handy at all as this was a very simple job and he didnt want me to pay a large sum for such a simple job. He said he would come if I still wanted him to but explained everything I would have to do and where to go get the parts. He even said if I get stuck I can call him to come over. The part was cheap around 20 dollars and the work involved seems super simple (I watched some videos on youtube on how to do this). I havent fixed it yet as I am waiting for the part but i am confident now thanks to his information and knowing I can call him if I need him to come for the job. Its hard to find good contractors for work such as this and I am keeping his number for any future jobs.

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

Vaughan ghosted us when we needed time sensitive services. Upon that, we received an invoice for…read morethe work that was never done-which ended up being twice the cost of the service we ended up getting from somebody else. They just seem to be unorganized.

Responded quickly and handled the repair same day! Excellent service reasonable flat fee price for…read morethe fix.

We have an old home and an old kitchen sink with a double drain and trap. Dwayne diagnosed the…read moreproblem and fixed it quickly and for a reasonable price.