Alex and his team at Drain-Pro have taken exceptional care of our group of 12 restaurants for many years. He is a consummate professional and fabulous communicator. Alex is proactive with setting up preventative maintenance appointments and quick to respond to emergency situations. Highly recommended!! read more

I can't say enough good things about Joe Belshaw and his crew--Andrew and Alex--at Drain-Pro Inc. I needed a full sewer scope done quickly to follow up on a belly in the line that came up during a home inspection. Joe was very responsive and got everything scheduled and completed within 24 hours, which was a lifesaver given my tight deadline. The team arrived on time, was professional, efficient, and explained everything clearly. They provided a USB copy of the scope video, and within just a couple of hours, I had a detailed written bid and repair proposal in hand. If you're looking for a reliable, fast, and knowledgeable sewer and drain team, I highly recommend Drain-Pro Inc. I'll absolutely use them again in the future if needed! read more

We have worked with Alex and his team at Drain-Pro for many years here at the Puyallup Sumner Chamber. They always make sure to stay connected and involved with the community and maintain professionalism and excellent customer service. We have used them for our events and we make sure our other community partners do the same for their needs. I highly recommend you reach out to them for your services no matter how big or small. They will take care of you! read more

Alex and the team at Drain-pro have been wonderful partners! They are quick to respond and have a wonderfully professional staff and go out of their way to help their customers. 5 out of 5 stars, would recommend. read more

Stellar Service, Honest Representative! Dana arrived to pump the septic with a friendly and professional attitude. He took the time to explain how the specific septic system works. He explained clearly how to clean the filter, when to pump when to clean the filter. I had an opportunity to look at the septic and he literally had it looking like it was just placed in the ground like new. Honest. That's the way I would describe his service. He really eased my mind since we always expect some sort of bad news on a pump. I am so impressed with Dana's kindness and patience. Left the area spotless after the pumping. Jamie in the office and her team took the time to listen and assisted with progress in rescheduling. I've used Drainpro for my business GREASE TRAP as well! Very reasonably priced! Thank you! And thank you so much Dana! read more

Drain-Pro - Septic Cover Pump Area - Plumbing Near Me - Puyallup, Washington

Received response only once I posted this to Yelp. Will keep you posted to let you know if things get any better.

My septic alarm was ringing and I called Hector at Drain-Pro in Puyallup. He was a lifesaver! We talked and he educated me about septic tanks and sent his crew out the next day. They were phenomenal and so professional and further explained the issues! They pumped my septic and checked the pump to make sure it was running properly. Hector is such a great asset to Drain-Pro and so are all the Techs that did the work. I highly recommend them. They are reasonably priced too! read more

My family member had a pump issue. They didn't come when they promised and they overcharged and billed before invoicing. When asked to correct the issue they refused. Had someone else fix it and they pointed out issues drain pro missed. Buyer beware. read more

I called Drain Pro to have my septic tanks pumped. It had been 10 years since it was last pumped. James was the pumper who came out and I'm telling you he was the nicest, most honest guy I've met in the industry. He was fast, courteous and smiled a lot! I would highly recommend him and the company to anyone. Bart A read more

I needed my catch basin cleaned and I called everywhere and finally after tons of calls someone referred me to Drain-Pro. I was very pleased with the work. Benjamin from Drain Pro not only did the job efficiently, but he was kind enough to inform me about the ins and outs of the catch basin. I learned a lot from him and I'm very happy with all the work Benjamin did. Thanks Benjamin and thank you Drain Pro! read more

I called and scheduled an appointment. Had to change my Holiday plans to accommodate times. At the end of the four hour arrival window, no one had showed up or called. I called the same number i did to make the appointment. The lady that answered the phone said i am not even in their system. I stated that "mistakes happen and if you are willing to give me a discount, I would be more then happy to just reschedule." Lady on phone told me "it was not their mistake because i was not in their system, and they have no discount." If this company can not admit a mistake, Then why should i trust them with my house. I called another company to give my business to. read more

Everyone I met from Drain Pro is a nice person, but none of that counts when you get letters from the health department saying your septic tank is out of compliance and they're going to fine you. Drain Pro inspected my septic tank in early January of 2022. The UV light wasn't working. I had some electricians (who don't work for Drain Pro but were recommended by them) change the circuit board in February. I told the owner of Drain Pro that this had been taken care of and he could've confirmed that with the electricians if necessary. The problem is that he never notified the health department that my UV light was working, which resulted in the health department sending me a few letters (the last one by registered mail). I explained the situation to the owner of Drain Pro last week and told him I had until December 2nd to fix the problem. He said he could come out on December 5th for the next annual inspection and since he knew someone at the health department, they agreed to not put a certificate of non-compliance on my property title even though the inspection would be after the initial deadline of December 2nd. On December 5th I was at home all day waiting for these guys to arrive, but they never did. I called the owner on his cell phone; he said that his office gave him an incorrect number so they were unable to contact me to confirm the appointment and they canceled it. Fortunately they were able to come back the next day (between noon and 4pm) and perform the inspection. I called Drain Pro's office a little after 3 PM to confirm that they were still coming out. The receptionist said she would call the dispatcher and get back to me but after 30 minutes she still hadn't returned the call. When I called the office a second time, the woman apologized and said she forgot. These people do not appear to be well organized, and that's the problem; the problem with Drain Pro is that they're great until they're NOT - and when they're NOT, it'll be YOUR problem with the health department, NOT Drain Pro's. Edit: Someone named Joe (at Drain Pro) called me today after reading my review. He said that my review didn't represent the whole truth. Following that discussion, I agreed to share some additional information for clarification. 1) Joe said that since the electricians who fixed my UV light don't work directly for Drain Pro, Randy couldn't take their word (or my word) that the problem had been fixed in order for him to contact the health department - and that a follow-up inspection should have been done prior to contacting the health department. If Randy had told me that a follow-up inspection was required, we could have scheduled one. 2) Joe said he thought I should've called Drain Pro months ago instead of slandering them on social media. I responded that it's only slander if it's not true, and that I accurately represented my experience with Drain Pro in my review. I said that I assumed Randy had contacted the health department as he promised to, so when I sent an email to one of the health department staff members who sent me a letter, I thought that would solve the problem. 3) Joe said that Randy did me a favor by contacting the health department and extending the deadline from December 2nd to December 5th. I believe this was more for Drain Pro's benefit (to not lose an inspection to another company) because if Randy hadn't offered to do that, I would have hired another provider to inspect our septic system by the original deadline of December 2nd. Final: Kelli, since I didn't email Randy or record the phone call where I told him that the UV light had been repaired, I can't prove that I told him, nor can I prove that he promised to contact the health department on my behalf. People will have to decide for themselves who is telling the truth. And with that, I'm out. read more

I had what I thought was a clogged drain in the mainline of an old house in Auburn. After working several hours to clear it I gave up and called Drain Pro. Their technician Benjamin was out in a few hours and determined it was a septic tank issue. He jetted the line and suggested I have the tank pumped. His expertise and knowledge was superior and I felt like he knew his stuff. I would recommend Drain pro! read more

I had drain pro come inspect my septic tank to get an estimate on how much it will cost to get repairs done. They said they charge 200 an hour. We had another company come out prior to drain pro so everything was already dug up. All he had to do was look down two holes. They sent a young man out that did not have a clue what he was doing. He looked down the holes for awhile and then went out to get his equipment. He couldn't get his equipment to work. He kept taking the batteries out because he couldn't get it to work. He ended up calling someone for help. My husband had to tell him what was wrong. They charged me for 1 1/2 hours. No digging involved. He spent most of his time trying to figure out why his equipment didn't work. It shouldn't take 1 1/2 hours to put a scope down my tank They charged me 300 dollars for my husband to tell him what was wrong. read more

Drain-Pro has pumped our septic twice over the years and provided response to an emergent clogging issue we had. In all cases, Drain-Pro personnel have been professional and have taken the time to explain our system and any issues. The dispatch team in the office is great, as are the field staff. A special shout-out to Dillon, who was a total pro and customer-focused. He cleaned the system's filters, jetted the line, and took images so we could see where the trouble spots are. They are clear about pricing, and said pricing is very competitive/reasonable. Overall, our family is really pleased with Drain-Pro. read more

Terrible company I would never use this company again and suggest you don't either. Terrible service. Failed to complete the work. Charged to come back and correct their mistakes. STAY AWAY from these guys. read more

DrainPro was recommended by my realtors to pump my septic system for the sale of my home. They were quick to schedule but the technician did a poor job on three separate occasions and there was no oversight to inspect his work. He didn't properly pump or clean on the first occasion. Next my motor needed replacing (which never had a problem previously). The tech not only didn't bring it up to code, but left parts floating in the sludge. Other parts fell off when a second septic company came for another opinion. The motor actually pulled debris into the system because the basket wasn't installed at all and then they told me I would need to dig up my whole yard to the cost of several thousand dollars to unclog the system. When confronted, they skirted the issue for over a month and did not stand behind the lack of their work nor pay for the fix. Hugely disappointing all around and I would avoid this headache by not using their services. read more

Have used them several times over the last 3 years and had reasonably good service...until now! Short story - horrible customer service, bad scheduling, crazy prices and...hostile & threatening behavior from one of their supervisors/sales reps. "Ricky". If you want your septic pumped, they are ok. Anything beyond that, do yourself a huge favor and call someone else!! read more

Great I am a retired plumber of 45 years in the service field,so I know my SH.T. We were in the process of buying a house and the realtor had Drain pro to pump the septic system and I requested to be there. Josh Russell came out and he was the best.The tank was very hard to pump because of roots in the tank however Josh got the job done!!!!!!!.I am so glad I am retired and dont have to work so hard any more. Josh you are the MAN read more

If I could give them a zero I would. Very unprofessional and money hungry. They saw an opportunity because my house was under contract to be sold and the took full advantage. Yes, some repairs were needed. However they said repairs were needed on a part of my system that my system didn't even have or need! It was a completely different type of system. Do not use this company! read more

I would recommend people to look at the other one star rated reviews for this company. There is a trend and I think it's pretty reasonable. For quick and easy projects such as a simple pump I think it can be reasonable. Past that I think you need to consider our options as they have a history of issues with customer service and pricing. We had similar issues, that left our family feeling attacked and the price didn't match the service performed. Surely they have a differing view of the issue, but from our perspective we have had an almost 3 month ordeal of trying to get our septic to stop overflowing and as new homeowners it has been extremely stressful. We were looking for a company we could trust and use for years to come but were unable to find that here. read more

DP came recommended from my neighbor. I called, their phone was answered by a friendly sounding female, she determined what my problem was and got me the next available appt. Later that evening a technician named, Zack arrived. This was the same tech that assisted my neighbor a month ago. I showed Zach where and what the problem was, he quickly got to work and knew exactly what to do. He tested the snaked drain twice to make sure that there wouldn't be any issue. I am happy to report that all drains are in working order. As far as price is concerned, I am very happy. Price was very fair, service was very good, all interactions with employees of Drain Pro were great. Zack is certainly an asset to Drain Pro, he is professional, polite, and friendly. read more

Failed to submit their septic report to the health department causing a delay in the sale closing on our new home. "Sorry, we overlooked it". It got submitted, 20 days late, only after contacting them, causing a huge delay and missing our sale closing date. read more

If I could give 0 starts I would. HORRIBLE customer service and extremely expensive. The plumber that came out was extremely rude and charged me more than it should be. $438 to pull hair out of a bathroom shower drain. I called the manager and talked to Zach and all he told me was "sorry for your situation" after I told him I was a single mother and thought the charges were very expensive. Extremely unprofessional and rude to me. The plumber that came out was at my house for less than a minute. I will never use them again and hope others don't either. There are so many other companies out there, please do not choose Drain Pro! read more

Here is a short story, I am a veteran of the Iraq war, lost my job, then spent years in college for the VA bill in order to take care of my family. After I graduated, I had no income and my mother (whom I help take care of) supported me for a while. I looked for a long time a got a job at Ft. Lewis as a civilian worker. But the process took months, still no pay, my first pay will be in July. One day our plumbing would not work, showers, toilet, everything would back up. We had no money, and all we had was for gas for my new job. After months of no plumbing, The owner of this company heard about our situation, and saw it in his heart to send two workers out and fix everything for free!!!! He sent Josh out, and his very own son who had just started. I could not believe coming home from work, seeing the truck there and hearing from my mother how generous and kind this company is. The workers were also very nice and did a very good job. I will use these guys if I ever need help in the future, not only to pay it forward, or because they were so generous, but because they did a hood job, worked four hours on a monster clog, and were nice. THANK YOU SO MUCH GUYS!!! read more

The award goes to Drain-Pro. Thank you for consistently going above and beyond great customer service. Every Year! Yes, every year. Our 2006 home has a White Water Septic system. We are required to have a septic system service company perform a yearly O&M inspection by a certified inspector and file the report with the county. The Pierce County Health Department requires O&M inspections, frequencies based on the type of septic system and other confusing rules. Drain-Pro is fantastic at educating us on our system and navigating the requirements of the Health Department. Easy scheduling. Always on time. Great red red trucks too. Randy, it was great to see you at Puyallup Meeker Days. We spun the wheel, entered to win a free septic pumping and enjoyed a chat. Drain-Pro out supporting and enjoying our local communities. Thank You read more

I called to get a quote on a portable toilet for an event. I spoke with Zack and he was very helpful! The information he provided me with was great. He was very knowledgeable and was very friendly! I plan to do business with him in the future and will be recommending Drain Pro for sure! read more

Sorry, I have to modify my previous review. I gave them 4 stars last time, but that was premature. I ended up calling them 2 more times for the same job and quite honestly it is still not working well. But then I called them to pump out a residual septic tank and they really messed that up. They pumped the tank out with what appeared to be no incident. But later, I received a letter from TPCHD stating that they reported a problem with the tank. First, they should have called me and give me the option to take care of it as they were out there. Second, they should have told me that there was a problem. It was very rude from them to report me without letting me know. I called the salesman and he said blah, blah, blah, but it will cost $2,000 to fix! I called another company and they fixed it for $250. I asked them to give me a quote on pumping cost and it was half of what DP charged. Very disappointing. For $25-$50, this could have been fixed at the time, kept me happy and kept me as a customer. read more

This company came out to our 4 plex to pump the septic tank in the back yard, first they dug up 3 large holes in the back yard left them sitting dug up with nothing covering them for 3 days so we had to worry about our pets possibly falling in the holes, then they came out Monday and covered the holes with plywood boards. Why they didn't do that in the first place is beyond me. Finally came out Wednesday to pump the tank, when the gentleman was finished, he managed to dump raw sewage on the ground right below my daughters bedroom window and all over on and near our bbq, and just left a bio hazard of raw sewage sitting in 80 degree heat for 5 plus hours. It took complaints to our property management to get them to show back up to actually clean up the mess they left and should have cleaned up before leaving in the first place. We made 4 separate attempts 24 hours to try to get ahold of a manager there and each time we called we were assured we would get a call back from a manager, which never happened. Finally on our 4th attempt my fiancé was able to speak to the manager Joe, who was basically laughing about raw sewage being sprayed on and near our bbq. Who would want to eat food off of something that was soaking in human waste for 5 hours? But it was a funny joke to Joe. I would not do business with this company nor recommend them to my worst enemy. Very unprofessional and clearly don't take safety of people's health seriously. Also the jobs been completed and the boards are still laying back in our yard. read more

Drain-Pro - Raw sewage left sitting below our daughters window and bbq in 80 degree heat. - Plumbing Near Me - Puyallup, Washington

We pumped the tank last May with their service and about 10 months we have to pumped again. We have another company came to check the septic and the technician said whoever empty your tank last time didnt put the filter in correctly. That is probably causing the drain field problem. Now we are facing min 4000 dollars problem. However, the drain-pro keet saying that it doesn't matter how you put the filter. Which I called all other companies they all say the filter needs to put all the way in. The company didn't take responsibility or reduce price to fix it. Only 50 dollars discount for 4000 dollars problem is really means they don't take us seriously. The manage said will let us know whether he can reduce more but never get back to us. I wish I never used them before now we are facing a financial crisis. read more

My experience with Drain-Pro was definitely a positive one. James, the gentleman who pumped my septic tank yesterday, was as fine an employee as Drain-Pro could hope for: patient with all my questions, knowledgeable, competent, and had a most agreeably pleasant disposition. I also found Drain-Pro's pricing very fair and competitive. read more

I DO NOT recommend this company for septic services. This company DOES NOT OPERATE IN GOOD FAITH and is not to be trusted. If you see something that doesn't seem right, you absolutely have to point it out to them. Make sure to have them "show" in their pump counter how many gallons they actually pumped. You can't trust what they write on the invoice. I used Drain-Pro Puyallup, in July 2019 to pump my septic tank due to the septic alarm sounding. Harts Services was the company that initially responded to the tank alarm and said that my septic tank would need to be pumped before they could troubleshoot further so they called Drain-Pro in Puyallup. The Drain-Pro receptionist said they did not have any appointments available until the following week but for an additional $200 they could come out the same day. I opted to wait until the following week. Two workers showed up the following week at 12:00 noon. I showed them the whereabouts of the septic tank and the drain fields were and they proceeded to dig in my back yard to expose the septic tank lid. I was surprised at how fast they dug and found the lid to the tank and pumped it out. I even made a comment as to how fast they finished and was told that they had already done 4 other septic tank pumping jobs that morning. I noticed that they didn't do a good job in cleaning after digging the hole though. The hole wasn't properly covered and there were rocks and dirt still scattered around the area where they dug. When the Hart's Services tech came back to continue his troubleshooting, he first pointed out the poor job of cleaning up at the dig site and then right away said that they didn't complete the job. He asked if they left an invoice so I gave it to him. He explained that my septic tank had a 2 compartments and a pump chamber and showed me where Drain-Pro charged me for pumping 2 compartments but only pumped one. He also pointed out that Drain-Pro only dug one hole and couldn't possibly have pumped a second compartment or the pump chamber. All 3 tank compartments should have been pumped out (the solid, liquid, and pump chamber). The Hart's tech also pointed out leakage from Drain-Pro's sewage hose that hadn't been cleaned up. It was very dishonest and fraudulent of Drain-Pro to take advantage of my limited knowledge of septic tanks and charge me for services that were not completed. The Harts Service person who showed me that I was billed for an incomplete job called Drain-Pro and described the poor and fraudulent job they charged me for. A Drain-Pro supervisor called me the next day, said it was all a big misunderstanding and that the first crew ran out of space in their truck's tank. Even if their truck really was full they still charged me for sewage that never made it to the truck and never said that someone would have to come back out to complete job. This makes me wonder if that first compartment was truly completely pumped out. The supervisor had no choice but to send another Drain-Pro person out to my house the following week to complete the job. I showed the new guy the invoice from the previous week and he confirmed that I was charged for services that weren't performed. He then called his supervisor to explain again that I had been charged for 100s of gallons of sewage that were never pumped from my septic tank. Since they were actually caught trying to cheat me, the supervisor allowed him to charge for less gallons than he actually pumped to sort of compensate me for their deceit and dishonesty. Although this Drain-Pro tech was more transparent and helpful than the previous ones, I cannot say that this company operates its business fairly and in good faith. Furthermore, I got no apologies from the supervisor and can't help but wonder how many other Drain-Pro customers have been cheated by paying for services not rendered. read more

When I had a backed up kitchen sink, I called them and they gave me a time (on a Saturday) and they came out on time. The representative (Randy) was very courtious and professional. The technician (Mike) was very knowledgeable, friendly and professional. I would recommend this company to anyone who needs drain service. They were great! read more

I had Drain Pro come out about a year ago to "jet" my exit line out of my septic tank due to roots growing into it (their guess as to what the problem was). When they first came out, they sent a tech that was un-certified to work on the drain field because they have to be "SM" certified. So they charged me first hour rate for the tech to come out, then he left and they had to send out a different certified team at which point they charged first hour/higher rate again for them to jet my drain field. Now, one year later, I am having the exact same problem where my septic system backed up into my home. I decided to call Drain Pro again and talked to the account rep (Ricky) and discussed that I was having the same issue. We discussed them coming out last year and sending a SM certified crew to jet the drain field. I told him that it looks like it is having the same issue and the drain field/exit line needs to be jetted again to cut the roots growing into the pipe. They sent someone out a day later and AGAIN sent someone who is not certified to work on the drain field having known that was the issue previously and knowing that was probably the issue now. So again, they charged me first hour rate and the tech left after briefly digging up the septic tank and not addressing the problem and me having to pay him (for basically nothing). They told me the account rep would call first thing the next morning. He didn't. I had to call and follow up and he then argued with me about not knowing that they needed to send a SM tech out. When I finally got him to agree to second hour rate for the SM tech, he later called me back after some hours and told me they are all booked and essentially advised me to go somewhere else like they don't want to do the job. I have since called a few other places and they advised that the pipe is more than likely cracked and to be fixed correctly, it needs to be replaced. Otherwise I would just end up having to have someone come out and jet the pipe every 8 to 12 months like Drain Pro was trying to do and not get to the actual cause. I will never use Drain Pro again after the way I was treated and be charged way too much money for bad service and not addressing the problem. IF YOU KNOW THE ISSUE IS IN THE DRAIN FIELD, YOU SHOULD PROBABLY SEND OUT A TECH THAT IS CERTIFIED TO WORK IN THE DRAIN FIELD. Seems pretty logical to me, but hey, maybe I'm just not on board with their business plan of sending out multiple techs and getting paid multiple different times. read more

Second time we have used Drain Pro Puyallup. They were awesome!! When my alarm went off they came out same day and fixed it! Very friendly and arrived when they said they would! read more

Had had very good experience with this firm before in December 2012. Then, we had had backed up sewage in house from full septic tank not draining into the rain soaked ground. Drain-Pro was able to come relatively quickly and did an outstanding job. Fast forward to tonight, March 2nd and morning of March 3rd. Same emergency, probably same cause. 4 calls from me, 4 calls from my wife from another landline at our house over the course of two or two and a half hours. Each time, we got an operator. At least three different operators . The idea is that the operators would send text messages to a dispatcher, who would contact a service person, who would call us back. In some of the calls to their main number, there some issues with connectivity to operators (calls dropped, as if Drain-Pro's main number was trying to connect with the operator's cell phone via Google Voice, with cell phone and operator not at a central location but at some random location somewhere in the Pacifc NW). Twice, I got a professional person named Mario. Communication with him and other operators was all perfectly pleasant. But the issue is that the operators had no power. All they could do is communicate with a dispatcher by text message and tell us that we would be called back. If we heard nothing, we were to call again in 20 minutes. We repeated this cycle, calling from alternate phone numbers, eventually tag teaming, so that we were calling the operators every 10-15 minutes. Two and a half hours, sewage on floor of house, not even one call back. Discourteous and disappointing. No fault to the operators, one of whom was great, one medium, one Seattle jaded/ "passive aggressive" (to my wife). Par for the course. But to have an emergency and call a company's emergency number for emergency service so many times and not get a single call back? Disappointing. Maybe it's the system, un-empowered customer service reps, the way communications or organized so that there was no ability to talk directly with anyone higher, etc. Maybe the whole company was having a bad night. But we are the ones left with sewage on the floor. Based on our experience tonight, if other possible customers have an emergency, I can't recommend this firm. read more

Terrible company. They take advantage of woman that are not knowledgeable about septic systems. All questions went unanswered. Over $1,600 for them to come out twice in nine months. As long as they get there money they are happy. Do not use this company!! read more

I work for a general contractor and we use Drain-Pro for our jobsite toilet service. In an industry full of men I don't set my jobsite toilet expectations high and I try to avoid having to use them whenever possible BUT yesterday I was stuck at a jobsite longer then planned and had indulged in more than enough coffee... I have never been in a cleaner portable toilet! I had to let my boss know how impressed I was as soon as I got back to the office. Thank you Drain-Pro for your superior service and a VERY clean toilet! read more

Called and asked them to come pump my tanks as well as do O&M as the house is being sold. They were there on time, performed the necessary tasks/tests, explained what they were doing and put the lids back on tight, and cleaned up the area. The office staff then submitted the necessary paperwork to the health department in a timely fashion. Would recommend company to others. read more

To repeat a previous reviewer, this place does not even deserve 1 star. My husband called to get a simple tank inspection, which started a path of aggravation and poor service. The gentleman who came out to do the inspection spend around two hours looking for the tank and never found it- we were charged those two hours for, essentially, someone digging up our paving stone. He came back again, finally found the tank- charged us again. We should have stopped there with them, but no, we called to have them come out to do the septic pump last week. He arrived a few minutes late, after about an hour (after he was supposed to have arrived) he complained to my husband that the tank was too deep and we might be charged extra (you guys were JUST here. No one noted how deep to dig?).He then spent time on the phone with the home office discussing the matter. Tank finally gets pumped. My husband gets the bills and they charged us two hours of digging! He dug for less than an hour total. My husband speaks to the home office and they flat out lied. First, "the pricing hasn't changed since we started." "Oh, that's the new price since we changed everything in December." WHICH ONE IS IT? After all this dumb, the guy not only does a terrible job replacing our pavers, he breaks one and doesn't tell us and HIDES one under a bush because it didn't fit. HORRIBLE! UNORGANZIED. NO ONE KNOWS WHAT THEY ARE DOING. CHARGES WHATEVER THEY WANT. read more