i'm having a bad dream here. tony from drainflow was recommended by a friend. our shower stopped working. they came by thursday late afternoon to look. said they'd be back the next day to fix it. waited all day yesterday. they came by, said they'd come back the next day and to leave a check for $700. 5 people are waiting to shower. waiting for them to show. i text him late this afternoon- are u almost here? he texts me back: on my way ! then he texts me: "you're going to have to pay cash make arrangements to have the $700 cash there i will take care of it . no receipts". starting to sound like a bad mafia film. i texted him back : people are waiting for you. the check is there as agreed. then i called him. no answer. highly unprofessional. almost an hour ago and still no response. everyone waiting for a shower. i told other plumbers not to come and here we sit. bad dream. hoping this gets rectified. read more

It is incredible for a company to have 5 star rate in average from hundreds of reviewers. We bought a condo in Brookline end of last year and found leaks from the toilet. Since we just moved to Boston from Philadelphia and didn't know any plumbers here, so we searched online. Based on the reviews I called Drain Flow. The owner, Tony sent Ralph to repair the leaking. Ralph fixed it right away and cleaned up afterwards. He also explained some other things of plumbing issues and gave us helpful suggestions. After we completely set up our new home, we found more plumbing problems in our unit and called Drain Flow again. Tony had communicated with me before they came and honestly provided professional advice and instructions ---- for example, he let us to buy the items by our own in order to save money and gave us the brand names as well the model numbers in good details. This time Tony came by himself. He is so friendly, responsive, experienced and knowledgeable. He didn't only re[place the old faucets(he could), but also changed the rubber O-ring valve washers inside the main water switches in our kitchen and bathroom to avoid further problems. Drain Flow is doing its business, but considering customers' benefits a lot too. I said they are honest because their charges are very reasonable, even less than what we thought. We are glad to have friendly experts around and will definitely recommend Drain Flow to our family and friends if they need. read more

I first used Tony about 8 years ago when he started out. He resolved a problem another plumber had failed to solve with my kitchen drain. Three years ago he resolved an outside drain for me and now I needed him for a bathroom drain. He always responds, doesn't mess around, solves the problem and cleans up afterwards. This time I met his assistant Ralph whom Tony trained and he was excellent also. Without reservation I would recommend Tony's company if you want your problem solved. read more

They came to my house immediately to inspect the work needed, and they came back later in the day to do the job but I had to ask them to do it another day to run the details of the repair by the person buying my house. They understood and came back on my next day off of work and did the job perfectly. Immediate response and flexible scheduling. read more

This is the second time I called upon Tony @ DrainFlow for help with replacing bathroom faucet. Same high-quality service as what was delivered a year ago. All i will say is that Tony has proven to be trustworthy ! read more

If I could give zero star I would. This guy Anthony is a total prima donna and not an entirely truthful one at that. Let me relate the story: I've had an issue with my hot water pressure since moving into the new condo. Last Friday I called to inquire whether they work on things like that (other than blocked drain as their name suggests). He volunteered eagerly to come next day (Saturday). I said there wouldn't be any extra charge would there? He said well if I have to come in on a weekend yeah I would have to charge you extra. I was like - um you are the one who wanted to come in over the weekend when there is really no emergency for me. Long story short we eventually settled on Thursday. Earlier today I texted him to ask for a specific time and to give my availability. He said he's nearby and could come right now. A few minutes later, he proceeded to call me to say my street was blocked. I told him yes there has been roadwork for months, but that he could enter from the opposite end of the street EVEN THOUGH it was one way. But he started acting up an said in annoyance: "No your entire street is blocked up. I'm not putting myself through this hassle. You can call me when the street is ready." I was like wait that is not true - I just looked down the other end of the street bordering Hampshire and it was completely open. He impatiently said "Ma'm, I don't think you understand. I went around the whole block". So I asked him which side was he trying to come in from, and he said Propsect street. I was like well that is not "the other end of the street", is it? He muttered something about he doesn't care, he's not going through this hassle, but that he still wanted my business. It's unbelievable how short he was with me, how untruthful he was about the road situation, and yet still wanted me to hold off and give the business to him. I told him no I'm calling someone else instead. After hanging up, just to make sure I wasn't mistaken, I went down the end of the street one more time and there you have it, the Hampshire end of the street is still wide open!!! Thank God plumbers are one thing this town doesn't have a shortage of. read more

Ralph was professional, friendly, and fast. He taught me how to fix my disposal on my own and fixed the slow flow in the bathroom sink, all in 15 minutes and without waking up my napping baby! Thanks Drain Flow for being fast and coming over the same day we called. read more

These guys are everything you can ask for; reliable, professional, efficient, knowledgeable and on time. We all have encountered trades people who are much more interested in inventing problems you don't have rather than fixing the ones you do have so they can jack up the bill. Not these guys. It was a pleasure to work with them. And I'm not an easy guy to please. read more

Very helpful and professional service. They communicated with me every step of the way and resolved the issue in no time. 100% recommend these guys. read more

I've been using Anthony for 5 years for all my plumbing needs. He's courteous, fast, and has a broad skillset for anything from leaky toilets to heater pumps. If I have an emergency (what plumbing repair isn't) he'll work me in, even if there's a foot of snow out there. Being in California, I need reliable contractors; I do not trust or use any other plumber. read more

Called Drain Flow after our water heater bit the dust, our regular person couldn't do it, and 3 other recommended folks were also booked for weeks out. I am often skeptical of such outstanding reviews, but Tony and crew lived up to the hype. Very responsive, communicative, professional and efficient. Tony is a master at his trade, and at coordinating and strategizing. He said he could do the job that day and got it done as promised, ahead of schedule! He does heating systems, too, and we'll definitely call him again! read more

Quick, professional and clean job. Came right in time (on the minute as promised!) and solved the problem with no sweat. Would definitely recommend these guys. read more

My kitchen sink got clogged up during a week where we had multiple snow storms. I live in Brighton and the parking situation was even worse than normal due to the snow. Undeterred, Tony squeezed me into his busy schedule and arrived less than 3 hours after I called him! He was friendly, professional and efficient and the price was very reasonable. Thank you Tony!! read more

A few weeks after moving into our home, we discovered a leaky tub. I called Drain Flow late, expecting to leave a voicemail for the next morning. Imagine my surprise when the call was answered right away, and I was able to set up an appointment for the next day. What I appreciated most about Anthony was his great communication, excellent customer service, affordability and of course, quality work. He will be coming back in the near future to fix some non-emergency items. Highly recommend! read more

Anthony (I hope I got his name right) hasn't even started my job yet and I'm crazy impressed. Called him around 4pm, he has a dentist appointment at 6, I gave him my address but not my phone number, he tried my work number which showed up on his phone when I called him and when he couldn't reach me, he just came by my house anyway. I happened to call him as I got home and there he was, outside, still hurtin from the dentist. He came in, saw my 30 gal of water on my floor and apologized because he didn't realize I needed a water heater tonight (I didn't know that, but it was obvious to him right away). He's going to get me fixed tomorrow. Wow. read more

My bathtub was horribly clogged and after trying all sorts of DIY techniques, I finally decided to call a professional plumber/ drain cleaning service. I found Tony through Yelp and everything went smooth from there on. He was very knowledgeable, professional, quick to respond, showed up on time, fixed the drain very quickly and smoothly, and charged me a reasonable amount. I definitely recommend Tony and will call him anytime something breaks down in my bathroom. read more

Very helpful and responsive! Kept me updated throughout the day on their arrival. Since I just moved into the area it is nice to know I have a great plumber on hand! Will definitely call back for future projects. Thanks again! read more

Tony, Ralph and Ralph saved us in a big way! Our pipe froze and we called several 24 hour plumbers to try to get it fixed. These guys texted us back within 15 minutes, came out that night (at 315am) and fixed it like champs in a matter of 30 minutes. They were dead tired, but didn't want to leave us hanging and they didn't charge an exorbitant fee just because they could. They also gave us advice on our forced hot water heaters while they were here. Outstanding professional service. Would recommend to anyone and will definitely be using again. read more

Our tenant in Natick had been experiencing difficulty with the sink drain, and called a few people that had been recommended to her, who never got back to her (irk!) My husband called this company, and the plumber (whose name I didn't get sorry!) called back immediately and fixed the problem less than 24 hours after the call, and for a fantastic price!! I will definitely recommend them to all my friends!! read more

I have used Tony/Drain Flow numerous times and have been exceptionally satisfied with his responsiveness, the quality of his work, the fair price, and his honesty. As an owner of a two-family home, I really need someone I can rely on and I'm so pleased to have found Tony (initially through fantastic Yelp reviews). He always texts me back immediately and keeps me posted all along the way with texts so that I know when to expect him. I've used him so often that he's beginning to feel like a friend and I'm happy to have found him! He's a gem! read more

We were having an issue with food particles flowing into our dishwasher, which essentially made our dishwasher useless. I called Tony as I was hoping it had to do with the drainage and not the appliances. Tony made it over to our apartment in less than 24 hours. His diagnoses was that our drain line was at a weird angle causing water to flow the wrong way. Long story short, we rearranged the tubing, and didn't charge us anything. Super responsive, super professional. If we have any other plumbing issues in the future we will be sure to call Tony first! read more

I called Drain Flow to fix a few issues we had with our condo (leaking kitchen sink fawcett, running toliet in our master bathroom, wobbly toliet in our half bath). I made the call on a Friday afternoon, Tony picked up right away and set up an appt for the following Tuesday morning. Tony and Duane showed up right on time, fixed the 3 issues (which involved totally resealing a toliet) in about an hour and gave me a price that seemed very reasonable for the work done. They were also very friendly and easy to work with. Overall, it couldn't have been a better experience. Thanks guys! read more

I had a clog under the kitchen sink and the realty company sent Drain Flow over on the same day. Anthony unclogged the drain very quickly with no problems. These guys are both hard working and honest. Highly recommended! read more

Great guys! Our upstairs neighbor's tub started leaking one night and within hours, a huge web spot on our ceiling appeared. We called Drain Flow and they came the next day -- very accommodating guys. They not only fixed the drain issue, patching up the ceiling but they also cleaned up the mess! Would definitely call them again if I have any issues. read more

confirmed the appt mult times. responded within 24 hours. quoted me BEFORE he walked through the door (for a drain clog). courteous. quick. explained things well. would call him again in a heart beat. read more

Thank you Yelpers. I'm a new first time home-owner and needed a plumber to clear some drains. Tony answered my call immediately and was at the house same day. They were very knowledgeable and explained what he was doing along the way. His pricing was appropriate and fair. I had a minor related issue the following day and he promptly returned to rectify with no charge, making sure I was happy with the service. I will use Drain Flow Plumbing and Drain for future plumbing needs. read more

We've used Drain Flow many times, and Anthony's service has always been excellent and the prices reasonable. Most recently, our pipes burst in December, and Anthony was there within an hour to fix it! He does excellent work for a great price, and he always shows up quickly! I appreciate his speedy response during our pipe emergency! We'll use him again, for sure! read more

Anthony and Dwayne are the best. They came more quickly than I expected, did a masterful job, and didn't over-charge me. I've had other plumbers come for the same issue and they did a poor job. Don't waste your time on other plumbers, just call Drain Flow. They'll be honest, fix your problem and save you money. read more

Great service and great price. My bathroom drain was clogged, he came the same day and fixed it in less than 10 minutes and told me ways to prevent it from happening or how to fix in the future. Definitely recommend. read more

Tony saved me over the long weekend. Called him in the middle of a Friday afternoon (holiday weekend) for a problem with my sewage main pipe. Arrived as promised and quickly remedied the problem, along with some very helpful advice. He and his crew snaked out my sewage main and even vacuumed out the water that leaked onto the basement area. And, I was charged the amount quoted. He is efficient, very professional, and ethical. Thank you, Tony! read more

tony come at once!, excellent service. he give us the solution in a short time. our sink was a mess ,.........he clean everything!!!!

Anthony is really amazing! He's prompt but flexible, quick but thorough, friendly but professional. And his price is really great - I never feel ripped off. Have had him come twice already, and will definitely be using him again! Definitely his newest loyal client! read more

I learned of my drain clog last night at 2am. I searched on yelp for a good plumber in the area and all of the yelp reviews led me to Tony. I called around 10am with an immediate response. He was respectful and understanding of the situation. The clog was an easy fix, but if anything were to happen again, he would be the one I would call. Trust Tony, he's grrrrrrrrrrrrrrreat! read more

I came home from work and found sewage backed up into the basement of my house. I called Drain flow at 6pm and an hour later they were on site and removing a ton of roots from my pipes. They were great, used a camera to locate the blockage and stayed at it until the pipe was completely cleared. Great customer service and a fair price...I would highly recommend them! read more

We called on a Sunday morning. Anthony was in the town next door and said he could head our direction immediately. He was here within twenty minutes, fixed the clogged drain, and was off again half an hour or so later. It was very easy and convenient, and reasonably priced for on-demand Sunday service. Very useful and convenient! read more

Fast and responsive (on Saturday morning!), fairly priced, very capable. We had a main sewer line block, which we discovered when our upstairs tenants' sewage backed up into our bathtub. (yuck) Tony texted us within minutes of our frantic phone call. He was on a job but could come over as soon as that one was finished. (Did we mention it was Saturday morning?) He and his colleague figured out the block's location, moved half our basement aside to access the access, snaked out the block, and cleaned up thoroughly -- all within an hour. We called two other plumbers as well; neither ever called back. Tony gets our business after this! read more

Tony is very responsive, professional and fast. I have had him come to my mom's house a few times, and he is great. Today I sent him a text at 8:30 telling him my water heater was leaking and he had it replaced by 11:30. He has also given me advice and made recommendations for things to be replaced, but he is never pushy or trying to get me to do anything that really doesn't need to be done. I can't thank Harrison Refrigeration enough for pointing him in my direction. read more

Spoke with Drain Flow yesterday as our rental property in Massachusetts had a bad hot water heater (leaking profusely). Showed photos of the hot water tank, brand and model (Rheem) and got a quote for $600+any disposal fee for them to do the entire job (drain out the hot water heater, remove, take to Home Depot to replace (under warranty), buy a new one and come back to the property to install). Other plumbers were charging about $800-1,000 and I've done this before and the removal and installation can typically be done in 2 -3 hours including welding pipes (not counting driving time and disposal and pick up at Home Depot which is another 2 hours). While I haven't done this yet I wanted to give this rating first because they have been very responsive, professional and actually very affordable. I'm sure there are other plumbers who can do the job for $500 or possibly even less but they may not be licensed and definitely not have 5 star rating on Yelp and it's not worth trying to save $100-200 to go with unproven plumbers. read more

Drain Flow's Tony Z is a fantastic problem solver when it comes to plumbing & sewer issues. He is quick to respond to a call, efficient, hard working & very knowledgeable. He is honest & his rates are reasonable. He & his associate Ralph came right away to solve a very bad main sewer pipe backup/blockage today & fixed it in a couple of hours. Plan to use Drain Flow again in the future for any plumbing needs & recommend Tony without hesitation. read more

We had the guys out to the house a few weeks ago to replace a length of cast iron pipe that had nearly corroded closed. Quick, friendly, honest. Had us up and running again in no time. Not much else you can ask for! read more