If I could give ZERO stars, I would.
A friend recommended me here, saying it was excellent and did good work. Sadly, I never got the chance to see for myself. To my surprise, it was THE MOST UNPLEASANT experience I've ever had with a medical anything. I spoke with a Mary over the phone, and she was very disappointing. She had trouble understanding what I was saying, she told me to slow down and repeat, (which was frustrating considering I was talking slowly, but okay). It seemed that after I mentioned my last name, her demeanor changed. She mentioned several prices and fees, even though I mentioned before that, it was not an issue, and I would be paying out of pocket, that it was an emergency and I was going to pay for it regardless of the price. I gave her a mailing address, and I mentioned, I know it's far but I don't mind, her answer was, are you sure. Then after waiting for quite a while, she found an appointment available for the next day. Then she asked me where my address was, I said that I had just moved to DC. Then, she told me that I should find a dentist in DC.. I responded with that I wanted a quality work done, and by recommendation, which was the main reason I was willing to drive however far. After all that, after she had an appointment time set; after she asked me all my personal info; after I waited and was patient; she said that DC was a high COVID area and that they were not excepting visitors. That they had restrictions. I called the department of health, there are no policies required by the state nor the county of that nature. None. They said it would have to be a private practice preference. I can't help but feel discrimination, and it's sad that this person is the first interaction with any individual. I'm appalled and disgusted with what I experienced this afternoon. I truly hope that there is someone here that addresses this issue. read more