Uri knows his craft. He's done multiple items for me from a vintage leather coach handbag to…read moreresoling multiple pairs of shoes & heels on boots. He is closed early in Fridays at 3 & closed all day Saturday BUT open all day Sunday. His hours through the week I believe are 10 to 7. I believe he charges a fair price !

WARNING! If you want quality work done, DO NOT go here!!!!…read moreIf you just want tips on your heels, it's an easy fix and I have given Yuri lots of business over the years doing so for me. Until I took a pair of $400 boots in for repair to get the bottom of the heel replaced and a tear stitched. When he quoted me $100 I told him "no thanks" he insisted that it would be worth it and he would have them looking like new. I gave him 2 weeks. My husband picked them up and the tear was still there. Also he replaced the entire bottom sole and heels with these cheap shiny brown soles that did not even match the boots. I took them in today and asked if he could sand the shininess off, he said he'd change the color and have them stitched in an hour. He even let me choose the thread color. I gave him 2 hours and when I went to pick them up he said he could not do anything about the soles and heels and instead of stitching the boots be glued them. He assured me that it would be better and he stands behind his work. I went to try the boots on and could not even get the one he glued, on, once I pried it on they fit funny as if the soles were not lining up with the heels. I cannot even wear them. He told me it was too bad and he was not giving me any money back. He does not stand behind his work Or his word! He was so rude and apparently does not care about repeat business.

Wonderful craftsmanship on my Frye boots. I had a side zipper installed for easy wear and you can…read morehardly tell the zipper isn't original. It was little pricey because of the time required to complete the work, but they were ready in a week and a half. I brought my boots here after Snellville Shoe Repair stated it couldn't be done. I'm happy I did. Shoes by Sam exceeded my expectations. He took the time to discuss detailing, my concerns with the boot and marked them in front of me to ensure I would be satisfied. What a wonderful person with great positive energy! Thank you for people that still LOVE what they do!

Poor attitude, very rude. Acts as if he hates life itself. Why would a grumpy old man put himself…read morein a service business?

I've been using the Norcross the location of Heel Sew Quick for close to 20 years for taking care…read moreof my expensive dress shoes for work and have nothing but great things to say about them. I have very expensive shoes from Italy, Spain, Portugal, and Brasil and they keep them looking like they are new. I have had heels and soles replaced numerous times over the years and a 20 year old pair of shoes looks like they are brand new. As far as alterations, I've used their services for altering pants, suit jackets, and repairs to shirts when I needed buttons replaced. I've never had any issues with getting my belongings when they say they will be ready for pickup. I'll continue to use the Norcross location as long as they are open and as long as I have dress shoes that need fixing up.

Overpriced and misleading, don't want to call them liars but basically the woman said they had the…read moresame color polish as my sandals and when I picked them up and the polish wasn't repaired but only the $50 soles replaced. I questioned the workmanship and she said they didn't have that color polish, light tan, but I could use nail polish, what? I'd have never paid for repair if I'd known they couldn't fix the color. Then I paid $70 to literally get just a new tip on boot heels and polish. Can you say rip off?

Danny is the bomb…read more He is a true Craftsman and very good at his trade. He always steers me in the right direction and is generous with his professional opinions. I will continue coming here forever.

Very rude service when I asked owner for advice for a time sensitive order. He hung up middle of…read moreconvo while I was still asking questions. This behavior doesn't exist at places where any logical person would want to spend their money.

If you need your shoes or boots . This is your place! They…read moredid a great job fixing and updating my boots. They were done pretty fast and they look like they are brand new.

Incredible! I went to get some wedding dresses altered and they came out so perfect!…read more It cost about $130 for two dresses both chiffon and one was double lined. About a week turnaround and I would highly suggest and I will be taking my items here again.

They are very friendly and helpful and care a lot about their community. I came into get a button…read moresewn onto my coat and the lady did it immediately and less than 5 min. I would definitely come back to use their services and recommend anyone else as well.

Coming back for an additional review... It was my 10 year anniversary and I brought my wedding…read moredress there to have it cut short. I was leaving for a cruise in two weeks, the lady at the counter said plenty of time. I went in when she said, it wasn't even started -- still hanging not even cut. Came back another day, the next week, it was ready but was terrible -- uneven, etc.. Lady said she would have it done by the day I was leaving, I went in -- she hadn't touched it and asked for two more hours. I did not have two more hours, so took the dress as it was. Terrible work. Will never go back. Had to go three different times before it was done -- after being promised it was done -- it wasn't. Then she only gave me $20 as a refund when I paid $70 for the alterations I could have ruined my dress myself. Will never be back and do not recommend for alterations.

They are fast and reliable and friendly. The clothes always come back perfect. They are also great…read morewith rushes!

They really do rip you off--dry cleaning is ridiculously expensive here. And quality is just like…read moreany other place. Will start going somewhere else now

Instead of charging me to possibly be able stretch my shoes, he offered to sell me the stretcher…read moreand the spray and was kind enough to demonstrate. Since I needed 4 pairs stretched out. It was a good deal for me. Awesome customer service. Definitely will be back. Ps. They also do the work in the shop and don't send it out. I.e. Less overhead. Highly recommend.

I went here to get a pair of boots re-soled and the heels repaired…read more When I picked them up, I noticed right away that one of the soles wasn't completely glued down so the owner took that boot to the back to re-glue it. While she was doing it, I noticed a new black smudge, which looked like some sort of black polish, down across the middle suede part of the remaining boot. When the owner brought the OTHER boot back she had also noticed a black smudge and told me that she had already attempted to get it out. She proceeds to take a "suede brush" and rubbed off the black smudge completely from the one boot (yet she had just told me she already tried to get it off??). She then attempts the other boot and rubs it down bare, rubbing off the suede completely in some parts. She tells me that I brought them in this way and proceeds to charge me the full price she quoted. After I leave, I was very upset because I know I didn't bring the shoes in with black all over them, which I found more and more of. I bought them from goodwill the week before and I incessantly examined them before I got them. I also showed them to my mother in law, my mother, and wore them once and fully examined them each time because I thought it was such a steal getting them at goodwill. I brought them back to the store and told the owner that I know the smudges weren't on there before (on the suede as well as on other parts of the shoe) and told her the above of just getting them at goodwill and examining them MULTIPLE times within the last week. She proceeded to do nothing for me and explained everything away, AND tells me that "when you buy from goodwill you don't know what you will be getting." Well, yes I did because I LOOKED at them before I bought them. Now, I'm not going to lose sleep over my six dollar pair of boots from goodwill (although once nice in their own time). However, I did bring them there to test out the place because we are really needing numerous pairs of very expensive cowboy boots to be repaired. Ultimately, the job was extremely sloppy. Black smudge ordeal aside, I still wouldn't take other pairs of shoes back there. Add in the poor character of the owner and her lack of integrity and inability to take accountability. Will never take my business here again.