I don't usually write reviews, but this is absurdly unprofessional. $45 for zipper repair on two Nike Elite bags-I never mind paying for good service. He explained he would stop the zipper on one and there wouldn't be full usage there. The level of repair...I could have done at home with a bottle of glue. The other zipper was repaired but he dropped glue on the bag told me it would go away. He was rude and uninterested in customer satisfaction. Told me to fix the next one at home. Will do, Sir. I will never bring any business to this place, again. There's a better place on Satellite Blvd. Should have taken my business there. Lesson learned! Good service is on life support these days...Oh, and you pay in advance! Paying in advance for a service like this is tricky and puts the customer in a weird space. read more

I had a nice pair of dress shoes where the sole was falling apart, basically disintegrated. Rather than spend $200+ on a new pair, I took them here to get resoled. Lee has been here for 32 years, so I brought in another pair of dress shoes to get a polish since wearing them on the plane gets them dinged up. Picked them up today, they looked really nice. The soles were sturdy and I will bring them on my business trip next week to see how it goes. But I think this is a good spot for shoe repair and other items that need fixing. Support small businesses! read more

Brought many shoes (men and women) to this repair store for over 10 years. He did a decent job in the past, so I continued to give him business. But in the past couple of years, he increased his price a lot and his work were not as good as before. More importantly, he was moody and rude at times. During my last visit, he charged me $25 to re-glue the corner of the sole of one of my shoes. When I went to pick up the repaired shoe, I noticed that there was still a small gap at the corner, so I pointed it out to him. He was very defensive and said, "It looked fine to me, and you're just too picky." He refused to rectify the issue. That was the last straw...I will not return to this shoe repair store again. There are many other choices out there. read more

Their correct suite # is 320. Right next to Kroger. Yelp show wrong suite #. I replaced the heel and the owner fixed while I wait. Super fast and i like the service! read more

Originally brought in a pump as the heel was broken ( very evident nail was too short to hold heel to base) . $25 charge to repair, no problem. When I wore the pair, the heel broke once again in the same spot. When I returned for a re-do, he accused me of exaggerating how much I paid, showed my receipt. He's rude, cannot understand what he says. He has a terrible way with customer interaction. Never again.... read more

I rarely make reviews, but the experience I had with this shop required my feedback. First, I was outside the shop to pick up my boots in the rain before closing time and they didn't open the door. I came back with my green receipt ticket. I handed it to the technician, and he asked what did my shoes look like. I indicated I had boots and he looked around the store, found the boots and handed them to me with no bag or anything... no thank you for your business... he just went back behind the counter... it was a disconcerting customer service experience... I looked at the boots... glue was on the side part of the boot... not good work considering...it's a no go for me read more

I turned in my sandals to be repaired with new Velcro on them. I picked them up and decided to put them on and I asked the owner are these the same Velcro used prior? He says "That's it lady I did my job". That's it lady I did my job..(twice) I said excuse me I'm just asking a question and why are you being so rude to me after I spent my money with your company? He says I'm busy and your still talking. He turned on the machine while I was asking "why do you have to be rude". NEVER EVER AGAIN!! read more

Best Shoe Repair - Shoe Repair Near Me - Duluth, Georgia

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BEWARE....BEWARE! This shop should be named "The WORST Shoe Repair"...not best by any stretch. RUDE AND SHODDY WORKMANSHIP. I just wrote a long review and it must not have saved. Where do I begin?? I brought in 5 pairs of shoes to be repaired and placed them on the counter. The owner -the Asian man behind the counter threw....I repeat...THREW each pair on the floor in a pile after he priced what I needed done. It bothered me but I pushed through and prepaid for the work because a shoe repair place is scarce in my area and I needed these shoes repaired. I left most of the order but needed my shoe boots polished while I waited. I literally saw him walk to the display in the waiting area and grab black spray to take it to the back to SPRAY paint my boots. When he presented them to me I could still see scuff marks and I asked him to use a creme polish and buff the scuff marks out. He said he was not a miracle worker and I was being too picky and looking too closely. I explained that I am paying for good quality and his prices were not cheap! He was rude and dismissive and started working on another order while saying "okay...okay.....I got your money...okay". Excuse me???? I tried to calmly explain that when you run a business that customer service is very important. He could care less. I ended up leaving...sat in my car in the parking lot...thought about the exchange and his blatant disrespect. I decided to go back in and I got my other shoes and asked for a refund. I refuse to patronize this business ever again!! Nasty attitude and by the way...the spray paint job on my boots started cracking in two days. He probably put that spray paint can that he took from the sales display back in the lobby for sale. That's the type of lack of integrity this man shows. read more

Needed to get the heels replaced on my business shoes as well as my wife's boots. They were ready in 30 minutes. Workmanship looks good, and I will update if something goes wrong. Otherwise it was very fast and appreciated. There was glue residue on the bottom of the shoe, under the arch where it won't wear off, and he just rubbed it with his finger and said "don't worry about it." It's not a small amount and I will need to apply goo gone or something to get it off. Just attention to detail. Don't expect overly friendly service, however. But you can expect speedy and acceptable service. read more

Best shoe repair is definitely not the best. I took a pair boots there to be repaired. My first issue was that you have to pay before you leave the item, and they are VERY expensive. $28/pair of shoes when it cost me $7/pair at my last shoe repair place. 2nd I showed up on the day they told me to come back and they had not even started repairing my shoes. It was a 30 min round trip that was a complete waste of my time and the owner didn't even apologize, just told me to come back later. When I did go back (3 days later when I could make the 30 min trip again) he handed me my shoes without a word. No "Im sorry", no "thank you, come again", no "we appreciate your business", nothing. I will never use the Best Shoe Repair again. They should change their name. read more

I brought in my laptop bag to have the strap reattached. Best Shoe Repair fixed it in 24 hours and charged me ten bucks -- and they punched a few new holes into my belt for free. I almost wish I had shoes in need of repair! read more

Best Shoe Repair - Shoe Repair Near Me - Duluth, Georgia

Been here twice now. They did such a fabulous job repairing the heel on 3 pairs of my knee high stilettos I figured I'd try them for my work pumps. Was about to just drop them off to repair and the gentleman said "nah, I'll do it now!" And they look amazing!! Will return here EVERY time! read more

I have never seen worse attitude, workmanship and service in one place! The guy who works here is a stiff Korean who behaves as if you are wasting his time if you walk in. I had left my shoes at the store for a couple of days to get a few scratches fixed. Very simple procedure - ask any person who maintains their shoes regularly. But this guy totally botched it! There were grease like stains on the sides of my shoes in multiple places. He most likely mounted the shoes on his machine in a flippant manner and this messed up the leather in several places. But he wouldn't admit it and when I called it out, he says in an insulting manner - 'I have been doing this for 30 years. Do you think I am dumb?? These marks are from your pants.....' In other words he was implying that these marks were on the shoes from before and therefore I was a liar! And of course everyone wears pants that have grease like residue dripping from the bottom! Moron..... Also, the shoes had finger marks all over. Every shoe repair place I know of shines the shoes before handing it to the customer. One of those 'small things that go a long way' concept. Not this clown! One shoe was even duller compared to the other. Long story short, FIND ANOTHER PLACE. Unless you want to be rebuked and insulted by a 2 - bit idiot who thinks he is Mother Teresa. read more

Dropped off 3 pairs of high heels that needed new heel tips put on them. They were pretty messy and bad shape when I dropped them off. They were ready the next day and look great. Prices are pretty good considering the work and how quickly they are ready. I dropped off another pair today and they will be ready tomorrow :-) read more

The guy who owns this place is so rude. I ended up leaving the place because he was so rude. I will find somewhere else to repair my shoes.

I took some brown leather shoes in to be cleaned/polished. They guy working the counter was somewhat short, but nice enough...don't expect an amazing customer service experience or welcome for that matter. The shoes were polished well and done in a day... Only complaint is the shoe strings weren't taken out before polishing...so they hand random polish spots all over them. Overall, it was decent for the price and turnaround. read more

He is the master and really liked what he did with the shoes I brought in. I couldn't tell which shoe he fixed - had to do a double take. Don't tell him your career though cause once he knows how much money you make he will charge you more hahaha read more

My shoes came back looking like they were brand-new. Quick and friendly service too!

Got my dress shoes sole replaced a few days ago . I can deal with bad customer service if the service is good . Turn out, really bad craftsmanship. A waste of time n money. Will not go back nor recommend read more

I needed new heels on my fav Ralph Lauren boots. Dropped them off at 10am picked them up finished and looking great at 1.

Worst shoe repair ever. Name of this place should be "Worst Shoe Repair". Completely ignoring the fact that the owner is the rudest person I have ever met ( as soon as you walk in the door), the quality of the repair on the insoles of my shoe was so bad that i had to take the shoes to another repair place as soon as I left. Chuck S's review is spot on ! I couldn't agree more. Don't flush your cash down the toilet here. read more

I'm very pleased! My heel tips were fixed in under five minutes. I'll definitely be bringing my shoes here!

Sign says open 8 to 7. I took off work to get my boots fixed and no one is here. It's 846. Don't go here if you actually have a schedule to keep. read more

Do not waste your time going here. This is not the "Best" shoe repair. I took a tote bag in to have the strap fixed. He said $10 and to come back by noon the next day. I arrived the following day close to 3. Bag not fixed when I arrived. He ask if I can wait a few minutes. No problem I need to go the grocery store next door. As I leave I tell him not to rush on the strap because I can return tomorrow. He tells me not to worry. I return a few minutes later and the bag is completed. A complete mess. The stitching is uneven and not even with the other strap. I mention this to him and he laughs. Then he goes on to say that his machine zigzagged and messed up. When I asked for a refund for his horrible work he tells me he will make it up to me the next time. There will not be a next. Take your repairs elsewhere! read more

I brought in a pair of boots (one of which had a broken heel). I went to other shops that all said my heel couldn't be repaired. This guy got it done! He told me he was the best and now I am a believer. Even added tips to both heels. I would definitely recommend this place. It was well worth the service and wait. read more

Took my boots to get the shaft tightened. Took awhile, but when I picked em up, they looked great and was satisfied with the work. Don't expect great customer service. Just expect professional shoe repair. He knows what he's doing. Great place to take your shoes when you need something fixed. read more

Rude! I called to ask a question before driving to their shop. The gentleman answered the phone rudely....did not even identify the place I was calling. I asked if he could give a rough estimate (this is the 4th place I have called and other shoe repair shops could give a general estimate)...and he said no and then hung up on me! Given this, I won't even be taking my boots in for an estimate! read more

I had some boots repaired here. The actual repair was really good, and not too expensive considering he replaced the entire heal, however the service was terrible. I was told they would be ready 7 days later and when I can to pick them up on the 8th day, he couldn't find them. I waited for about 15 minutes while he looked, and finally found them still in the bag I dropped them off in, and definitely not repaired. I was told to come back again 3 days later. read more