I contacted Dr. Hanna's office today to inquire about getting a second opinion for my upcoming foot…read moresurgery. The secretary asked about my insurance and I told her I'd already contacted them to make sure they would cover a second opinion. She asked for my insurance number but before I could give it to her she argued that the insurance won't allow me to be treated by two podiatrists at the same time. I told her I already checked, and yes, the insurance company said they would cover this second opinion. I suggested she contact the insurance company to confirm and she said, "No, I won't be calling..." She was rude, condescending and argumentative, not to mention clearly ignorant about how insurance works for second opinions. So I wonder - how many patients is Dr. Hanna willing to lose (this would've been an expensive foot surgery) - due to this rude, incompetent secretary?

Dr. Hanna is one of a kind. He is compassionate and kind and truly cares about his patients and…read moretheir overall health. He makes you feel right at home and at ease. The staff is amazing. And I'm glad to be a part of the practice. Great place to work!

This is in reference to an encounter with a male staff in this foot care centre last week. I am…read morewriting this review on behalf of my 90 year old mother who was turned away after arriving 17 minutes late, and was told to rebook another appointment. It was not communicated to us that cancellation of appointment is a possibility if client shows up late. I just want to reiterate that my elderly mother at 90 has great difficulty walking due to her age and body aches and pain. My 90 year old mother who has poor mobility was told to come up to the office only to be told she could not be attended to due to being late . The staff proceeded to say that my mother would have been half way through her appointment when she arrived. I was beyond upset hearing the cruel treatment my mother was given . Yes, I consider that a cruel treatment as it took my elderly mother over an hour to prepare for her appointment due to her aches and pain,only to be caught in traffic which caused her to be late. With her poor mobility and body pain she's been having due to her age, we managed to get her out to the foot care centre. And in the end was a very dismal experience. I am a retired healthcare provider myself and have had an excellent training in Canada and the US with over 36 years of experience. What's the relevance to the above incident you may ask? Those years as a healthcare provider, I learned the importance of showing respect to others through communication, through giving consideration and understanding. Applying an ironclad rule does not always serve the client's best interest - as circumstances beyond one's control could have been a factor for being late. Just to be clear, my elderly mother did not intentionally show up late for her appointment! The lack of consideration and understanding by your staff demonstrates poor public relations and absence of empathy.

From the owner: If you are experiencing a foot or heel problem, ailment, or disorder, turn to our professional…read morechiropodists at The Footcare Centre in Niagara Falls. We'll assess your condition and provide treatment quickly.

MY several experiences at this office with the receptionist were less then acceptable. I have an…read moreinfection in my toe nail which I was trying to address. My doctor referred me to a podiatrist, and I chose DR Sean Keatings office. First on the 8th of November my primary who is with Buffalo Medical group, great Dr, sent over the referral. For 3 weeks I called and they said they never received at Keatings office. Finally I had the primary DR resend it this past Monday, Keatings office said they received it, I scheduled my appointment for today November 30th, arrived 10 minutes early and when I checked in the rude, nasty, unorganized receptionist stated she didn't have the referral. How could this be? I called Monday they said they had. Meanwhile my toenail is still infected she said I can't be seen because insurance won't cover it. Wow really, didn't you know the referral was not correct as they say o n Monday while I was on the phone with you? Or was the referral correct and you don't know how to do your job. Instead I drove a half hour to be told I couldn't be seen. Glad to know they really care about their patients and to say the least are money hungry and won't see you even with insurance. I was so upset I left the office and called back. I said to her I want to be called when an appointment will be viable and she said to me, Ill take you out of the appointment. I said to her thats not what I said, I said I want to be called. She hung up the phone. So while the podiatrist is supposed to be well qualified good luck getting in and the treatment you get at check in from this rude little girl isn't worth it. Please contact your insurance for alternate podiatrists because they are rude and unorganized at this one

I hadn't gone to a Podiatrist in years, so I searched reviews and found a great one not far from my…read morehome. Dr Cullitons office is a one story building on Sheridan Dr. I LOVE THIS OFFICE. Not that I want to go but in a few months time I had multiple problems, then a Gout flare. Not fun, but dealing with his wonderful staff who are not only professional but willing to talk and kid with me. Dr Culliton himself is a disappearing species of doctor. HE CARES. He listens, takes his time, gives me options after clearly explaining all of them and has a sense of humor. I found a gem and I highly recommend this office and this doctor along with his great staff.

Great foot doctor, I have been going to him since I moved to western New York in 1990. They are…read morefast checking you in, if you have a appointment then you will be taken in to a exam room with in 5 min.

He solved my 20 year toe nail fungus. Highly recommend by this X fungus guy. I need a total of…read more85 letters or they won't post. But you understand the first 2 sentences sum up the important stuff.

Fantastic. Takes the time to explain your issue and is in no hurry. Gives time to every patient…read more Would totally recommend.

The best podiatrist that cares and helps her patients with their issues. I have had no issues with…read moreany payments. She is an excellent foot doctor. I have had a couple of different issues and they have always been addressed properly. Yelp needs to learn how to spell Podiatrist though...

My son and my fiance went to this podiatrist for my son's flat feet , when fiance gave the 10 copay…read morethey said we are all set. 2 months later we get a service charge over 85 dollers saying we never paid copay. I went to the office to make things right to pay the 10 dollers . The heavy set woman kept saying I had my time to pay and I didn't. All they have to do was take my ten dollers and tell collection agency that I payed. My son went in Sept Oct time and these people within 3 months gets collection agency to get their 10 dollers plus another 80 unreal.

MY several experiences at this office with the receptionist were less then acceptable. I have an…read moreinfection in my toe nail which I was trying to address. My doctor referred me to a podiatrist, and I chose DR Sean Keatings office. First on the 8th of November my primary who is with Buffalo Medical group, great Dr, sent over the referral. For 3 weeks I called and they said they never received at Keatings office. Finally I had the primary DR resend it this past Monday, Keatings office said they received it, I scheduled my appointment for today November 30th, arrived 10 minutes early and when I checked in the rude, nasty, unorganized receptionist stated she didn't have the referral. How could this be? I called Monday they said they had. Meanwhile my toenail is still infected she said I can't be seen because insurance won't cover it. Wow really, didn't you know the referral was not correct as they say o n Monday while I was on the phone with you? Or was the referral correct and you don't know how to do your job. Instead I drove a half hour to be told I couldn't be seen. Glad to know they really care about their patients and to say the least are money hungry and won't see you even with insurance. I was so upset I left the office and called back. I said to her I want to be called when an appointment will be viable and she said to me, Ill take you out of the appointment. I said to her thats not what I said, I said I want to be called. She hung up the phone. So while the podiatrist is supposed to be well qualified good luck getting in and the treatment you get at check in from this rude little girl isn't worth it. Please contact your insurance for alternate podiatrists because they are rude and unorganized at this one