Hubby was a walk-in for an EKG. Jackie was very thorough with her notes and personable. She was…read morealso very good taking the sticky tabs off.

During an unexpected treadmill stress test late in the afternoon in July, 2018, after I'd already…read morehad a full aerobic workout at the gym earlier in the day, I asked to stop the test after four or so minutes. Dr. Bejarano's assistant insisted I needed a nuclear stress test. I thought I only needed another treadmill test on a day when I wasn't exhausted, but I deferred to Dr. Bejarano's medical judgment although I never got to talk to him personally. The assistant administered the test and delivered the verdict. The only stipulation I had was that I wanted to know my co-pay before I would agree to schedule the nuclear test rather than request another treadmill test. I am a retired English teacher on a very limited budget. For that reason, I have no medical procedure without first verifying that I can afford it. That information is the one thing I did not get. I was told in advance in a phone call from someone at the Orange Grove office that the co-pay was $100, an amount which I verified with the medical clerical staff at least two times--in that phone call and again when I was called and asked to change to an earlier appointment. I paid the $100 co-pay on the morning the test was given, verifying once again with the River Road staff that this was the correct amount of the co-pay. While the River Road staff was excellent and delighted me with the news that my heart was fine, I was appalled when I was mailed an additional bill for $90. Had I been correctly informed about the cost of the test--that I would incur a $190 co-pay--I would never have allowed it to be given and would have insisted on a treadmill test instead. Despite filing a grievance and an appeal, my insurance company could only get the $190 bill reduced to $170. The business office staff at Pima Heart did nothing to erase or reduce the bill caused by their error despite my many requests. I am left, frustrated and angry, in the unconscionable situation of having to pay for Pima Heart Association's mistakes. Because their secretaries misled me, I never had a chance to make an informed decision about my own medical care. It is infuriating to be stuck with a bill I never agreed to pay.

I had to take my mother-in-law for the 1st time to her appointment, she in her eighties. I wonder…read moreif the staff knows about about the spiderwebs in the lobby. All my family needs is for her to get bit with her health issue. Time for a new doctor.

Update: The third…read moretime is still the charm. Her blood numbers determined she does NOT have stage 3 kidney disease. The previous tests were not SPECIFIC enough to make that serious diagnosis. Technically we didn't know enough and had to go by the last warning from blood tests one and two. In final, she was one point away from normal on the high side on a special exacting blood test. That's not CKD and the certainty of death. We did change our Diet to low/no sodium and zero alcohol. It's been weeks and weeks for this answer, so we learned a few things and lost a few pounds. Life was on hold. Now it's not...... Be Cool...

I have been assigned a new heart specialist. Dr F. i'm…read moreearly for my appointment , technically i think this is just a follow up after the New Medtronic Pacemaker was installed. All good

The medical staff is excellent, knowledgeable and respectful…read more The front desk staff, however, is another story. Disorganized, chatty and rude. I'm not quite sure that they are aware that we are paying customers and we have choices. They are supposed to set the tone for the office visit , not to get patients upset. I suggest Communication and customer service training. Angelika Russell, CMC

At Ars Nova (the actual name of the practice), you won't be treated like a number, a file or a…read moremedical billing code. In all my life I've never been to a practice where I feel this comfortable and cared for. Sure, we know doctors take the Hippocratic Oath but Dr Puca and Dottie Tucker, NP live by an additional code or rule that is evident in everything they do and say. They truly CARE about each and every patient. They aren't quick to prescribe prescription meds but would rather look to see if there is an alternative method to take care of a problem such as diet, exercise, etc.. I like that in a doctor when so many today seem to be controlled by pharmaceutical companies. I enjoy the overall vibe of the office as well. It's a bit zen and very comfortable.The office is actually located at 1925 W Orange Grove, Ste 207 (not on La Cholla and hasn't been for a few years).

Dr. Puca has been my primary care physician since I moved to Tucson 6 years ago. I really like his…read more"bedside manner" - very empathetic. He has been very thorough in my annual exams and did a great job finding an a condition I was unaware of just by feeling an inflammation. The reason I give him 4 stars instead of 5 is he does not always follow up with things as much as I'd like. I seem to have to take a pretty active role in pursuing treatment or therapy.

Dr Ajay Tuli is a wonderful he explains everything clearly in layman's terms and his bedside…read moremanners are impeccable. I couldn't me in better hands. He is soft spoken and what you would call a gentleman's doctor. THE BEST !!!!! W A Brown

Dr Tuli has been very hateful this last two visits I've been there. Office staff seems nice but…read morestabs you in the back. I would not recommend them to anyone. All I did was be nice. Seems like that's not enough For these people. They want to be hateful to bad a drs office has to be that way. Especially when it has to do with your heart. High blood pressure scared me and a TIA scared me and they were so uncaring. I hope this helps someone.

Dr. B is a nice guy, but I must question his treatments for varicose veins. The first treatment…read morethat I received was done with a laser and the results were great. It worked very well. The next treatments were done with injections around my ankle area and was very painful. This treatment caused a open wound to form on my ankle about the size of a silver dollar. The wound did not heal for over a year and when I asked Dr. B about this he said that it was normal and he told me to put medical-honey on it. This was very painful and did not work at all. I had my regular doctor treat this wound and finally it healed after about a year and a half. Still I was left with a major scar on my ankle that is still very tender to this day. The varicose veins on my ankle are actually worse than when I first went to Dr. B. On top of this he sent me a bill for $1875.00 for a procedure that did not work. I told him that I would not pay him a dime and was lucky I did not sue him. Now I found out that he sent me to collections for the money which showed up on my credit report. I would not recommend him to my worst enemy. You would think that he should be held accountable for messing up my ankle. I may have to seek an attorneys help after all.

The good doctor and his able staff easily earn my highest compliment - 5 Stars. He takes his time…read morewith patients, listens, considers, empathizes, and offers very good direction. He is a gentleman who is worthy of the full measure of the most accurate definition of gentleman. I am blessed to have found this professional.

I have been a patient of Doctor Morris for two and a half years. He is professional and very…read moreknowledgeable in his care for patients. The office staff is willing to help out in scheduling issues and are very friendly.

When my excellent long-time physician retired,he referred me to Dr. Gerald Morris and I could not…read morebe happier with the level of care I have received from him. His medical knowledge, dedication to his work, empathy for his patients and professionalism are impressive. Making the patient experience even better are his boundless energy and sense of humor! I am a retired RN with a master's in Public Health and wish there were more doctors like him!

Their care has always been top notch and both Dr Bates and Dr Chenoy have served me very well .They…read moreare pleasant and positive in their conversations and I usually find them cheerful and encouraging . I'm very happy to have been seeing them for several years now .

I revisited Dr. Bates a few months ago, with my wife. My wife uses Dr. Bates as her doctor. While…read morein 2019, I had a horrible visit, as I previously wrote, back in 2022, maybe she was having a bad day. The most recent visit was good. She carefully listened to my wife and even had a brief positive, friendly conversation with me. Definitely not the same experience I had back in 2019. The medical system here in Tucson, appears to be overloaded. In retrospect, I would give Dr. Bastes another try. Since my 2019 visit she has changed offices, and her current office #215, has individuals that treat the patients in a nice manner. Her previous office down the hall, has a at least one terrible employee sitting at the receptionist area. When I visit her older office #225, there is one receptionist that I try to avoid, like the plague. As I already stated, the office staff at suite #215, is a breath of fresh air. I now try to avoid any doctor operating out of office #225. Just my opinion.