I had an Autopac claim where I had to have my vehicle towed by this company as they are contracted by Autopac. Upon receiving my vehicle back it had two big grease stains on the drivers seat and numerous scratches on both rear wheel wells/flares that were not there before; I towel dry my vehicle and I would have noticed these scratches before had they been there. I called numerous times to afford them a chance to make things right as any good business should be interested in doing but that was not the outcome with my damages. After numerous phone calls, I was left a message that the driver was adamant he didn't leave grease on my seats and I assured the " manager" or whoever he claimed to be that my vehicle is very well taken care of and very clean and there was nothing on any of my seats when I last drove it; I am the only driver of my vehicle, I also watched the driver enter my vehicle and drive it up ahead a bit in order to tow it. I was told by DR HOOK and Autopac, to bad so sad, I have to make ANOTHER claim and if Autopac assesses the damages and they determine the damage was done by DR HOOK they would try to recoup damages from them; but I will still be responsible for my deductible. DONT trust this company to do right by you or for their staff to own up to their mistakes, if you take pride in the care of your hard earned vehicles then arm yourself with tons of photos, the inside the outside the mileage etc because if something goes wrong it becomes a he said she said; quite literally in my case, protect yourself because no one else cares about your property or better yet choose another company read more