Accept the fact that my new range is defective. A known problem!…read moreSince the very first day it was delivered, it has smoked and smelled horribly. Ruined our Thanksgiving dinner. Three service calls and temperature is innacurate, even after being calibrated. The worst part is the oven continues to smoke heavily and stinks up the house and makes food inedible. This is not a mouse issue. This is a bad range. A promised call back never came. I cannot express how badly this experience has gone. I would tell others to shop elsewhere and definitely not buy a KitchenAid range! Shame on you!

I've had several friends for whom this is the go-to appliance place, so we thought we'd give it a…read moretry. We weren't greeted and had to announce what we wanted. One salesman told us to sit while he printed out what was available. We were really surprised at how much more expensive their items were than other vendors such as Lowe's, Home Depot, and Barons. Furthermore, they offered no financing incentive deals; it was pay in full for delivery. And, even more furthermore, their extended warranty was far more costly than the other companies. NO THANKS, DRACUT APPLIANCE!

From start to finish, both times, they were professional, friendly, super efficient service. I…read morerecommend Thibodeau Appliance Repair highly! They respond immediately and showed up at the time they said and fixed the problem on the spot

Prompt professional service for my washing machine. Tech asked appropriate questions prior to…read moreservice call regarding the broken dial in question. Made sure he had in stock n available before arriving at my home. Dad had serviced a refrigerator at my home years ago. Son carrying on where his dad left off!

Larry was excellent in repairing our washing machine. He came to look at it within the day, and…read morereturned exactly when he said he would to fix it. Nice guy, honest, dependable...everything you want in a repairman! Will definitely use his services again.

I bought a Weber gas grill here, $10 cheaper than Lowes. AND, they assembled it for free, delivered…read moreit for free, and hauled away the old grill for free! They will be my goto guys for appliances from now on.

From the owner: Appliance Dealershipread more

Avoid at all costs! Booked an appointment online, missed a full day of work and technician never…read moreshowed up. I have a confirmation email so I called the office. Woman said she doesn't see appointment and doesn't know what happened. Unbelievable

Extremely disappointing experience. The staff were rude and dismissive, making it nearly impossible…read moreto schedule service. They acted as though helping a customer was a favor, not a responsibility. Communication was poor throughout. I've decided to take my business elsewhere.

Thankfully we have an old school Brick and Mortar appliance store in the area. These guys know…read morethere stuff and will get you the RIGHT parts that actually fit. Knowledgable expert advice too. You wont be sorry.

Bought a small part. Charged more for shipping than part was worth. It was the wrong part and…read morethey won't return it. Bad service. Will NEVER buy anything from them again.

Very good, could have recommended costly repair but after some diagnostic work and research told us…read moreto trash the fridge/freezer and buy new.

Over the past 10+ years, I've had Phil come over to work on all of our major appliances. Whether it…read morewas the range, washing machine, dryer, or dishwasher, he's always done a great job at a fair price. He's punctual, knowledgeable, efficient, friendly, and also funny.

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

Brian was great! He fit us into his schedule without a prior appointment the day of! He did an…read moreamazing job stacking our washer dryer in under two hours. Couldn't recommend him enough!

Came and fix oven with little fuss Showed up on time and…read morecleaned up after himself. Got information needed to fix other appliances for another visit.