We've use Hunter Appliance for (at least) the last 16 years. They have always provided sound advice…read moreand we have always been satisfied with our purchases. Service response has slowed down, but that goes with the trends. However, the service itself has been exceptional.

I've had good experiences here in the past with an oven and a microwave. I don't know what the…read moreproblem is right now. I think it was the one sales guy. Yes, they were impacted by the distributor issue that meant they couldn't get clear answers on when products were available. That has nothing to do with the following: Me: I'd like a Frigidaire cooktop Sales guy: you can buy Frigidaire but it's like buying a Kia car (Frigidaire is one of the brands on the side of their service vehicles) Me: I need a downdraft too. I'd like the kitchenaid one. Sales guy: we don't carry that one Me: ok, you have it on your website. Sales guy: ok, I can sell it to you but I won't know when we will be able to get it until it's ordered Me: so I have to authorize my credit card and then you'll tell me when you'll be able to deliver? Sales guy: (blank look) Another week goes by and I'm told we don't know when we can get the downdraft or if it will fit with the cooktop. So what is it that we are doing here? Finally, I give up and go somewhere else. All emails exchanged with the sales guy were sentence fragments and unclear. I think the staff needs some basic communication and sales training. I was led in circles for several weeks.

My wife and I decided to do a complete renovation of our 35 year old house, and that included a…read moreshowcase, professional, high preforming kitchen, and a high quality washer and dryer. Dave at RiverBend helped us select manufacturers and specific models of appliances. He steered us away from products that were no longer as reliable as they had been in the past. We decided to get mostly Miele products and SubZero fridge and freezer. They seem amazing. Throughout the long project Dave worked with us right through installation. He even helped us get rebates that Miele was offering that had escaped our attention! We will be moving back into the house in two weeks and can't wait to use the appliances in our dream home. You can trust Dave and RiverBend with your big projects.

The laundry mat was extremely clean and everything ran GREAT! My clothes were squeaky clean and…read moredried very fast. I really love the fact that the machines are automatically disinfected with each wash! I had never heard such a thing, but that alone will keep me going back. Prices are very reasonable.

We have a complicated situation in that we live in a 3-story brick building that was a school…read more Flat roof with dryer vent. No way to access the vent inside as it is a stacked unit inside a narrow closet. We've lived here 9 years and hadn't had the vent cleaned, but noticed our dryer was taking several cycles to dry a load. Vent Wizard went up on the roof, took pics (see below), and measured the air flow and heat while the dryer was running (effectively zero). Scrubbed it out, and now our dryer works as designed and I don't have to worry about a fire. Thank you Vent Wiz!!!

Professional, reasonably priced, and thorough…read more We have our vents cleaned every few years. Carlos was great.

Two experiences to share that led me to my rating. 1)…read moreoriginally misquoted me for the tune-up of an air conditioner unit and a heat pump. They blamed it on the tech being new and offered a $20 discount (minimal) for misquoting and not being able to fulfill the price. At this point, I had no choice but to accept the additional cost. servicing was fine. Didn't have any issues with my units all summer. 2) made an appointment many months in advance to have my 2x oil furnaces tune-ups. 10 mins prior to 8am, received a text that they wouldn't be able to come out and we would need to reschedule. We had moved multiple things around to be able to keep the appointment. Called to see next steps, but was pushed to the back of the line (earliest was November) and no further accommodation for the inconvenience of having to reschedule and move more things around. Ultimately ended up cancelling this appointment and going with someone else.

Note: This review is related to the customer service experience only. We have no issues with the…read morequality of the work itself. We purchased a new build that had our HVAC installed by Nashoba H&C. A few months after moving in, we wanted a humidifier so we contacted an Aprilaire supplier who did the work but could not do the plumbing. We hired someone locally to do the plumbing which was a mistake as the work was sub-par. This is where our first experience with Nashoba H&C started. I reached out asking if they could take a look and, upon arrival, was told immediately that any work that is not performed by them will null-void any labor warranties. Furthermore, I was told that I was lucky that I called when I did because I had only two more days to register the appliance, or I would have missed a 10-year warranty on parts! The main point here - absolutely no communication from Nashoba H&C that 1) appliances required registration within a certain timeframe 2) any work in or around the system would void out the warranty. Again, all good things to be told (in a much nicer way) beforehand. A few months later, we wanted to move some exhaust piping as it was blowing into our firepit area. I contacted the developer who told me he saw no reason that we couldn't do it. I then called Nashoba H&C who told me that I would need to have a plumber do the work. So, I called a certified plumber (in the union) who did the work for me. Unfortunately, we started hearing noises a few days later so I called Nashoba H&C again. I was on conference calls at the time so I asked my wife to show them the issues. I won't mention what was said as I wasn't there but I will say that my wife was upset by his disrespectful comments. The next day, I called Nashoba H&C in an attempt to work through this issue and asked to speak with the GM or owner. The person who answered said he was a part-owner named 'Sam' and he knew who I was. I began telling him that it was Nashoba H&C that told me that I needed to hire a plumber which is when "Sam" immediately became defensive. His attitude was one of a child where he would cut you off and speaker over you to defend himself. I tried to remind him that I was a customer of his and to please hear me out of which "Sam" responded "wrong, you're not a customer anymore" and then hung up. I called 3x afterward but no one responded. As our developer said, "I can't have vendors that help build my homes yell at my customers". Enough said. Thankfully, we are very happy with our new HVAC company who knows a thing or two about communication and professionalism. One last point. There is a person there named Harriet who was truly great. She obviously understands how to speak to customers and I appreciate her efforts.

Very good, could have recommended costly repair but after some diagnostic work and research told us…read moreto trash the fridge/freezer and buy new.

Over the past 10+ years, I've had Phil come over to work on all of our major appliances. Whether it…read morewas the range, washing machine, dryer, or dishwasher, he's always done a great job at a fair price. He's punctual, knowledgeable, efficient, friendly, and also funny.

Brian was great! He fit us into his schedule without a prior appointment the day of! He did an…read moreamazing job stacking our washer dryer in under two hours. Couldn't recommend him enough!

Came and fix oven with little fuss Showed up on time and…read morecleaned up after himself. Got information needed to fix other appliances for another visit.

STAY AWAY FROM THESE PEOPLE!!!!!! My GE side by side…read morerefrigerator had some problems. I called them on Thursday AM and they said they would come by 3PM. They called and said they would come Friday PM. They called and said the tech didn't have the right equipment and they would fix my problem Saturday. Well they called again and again the tech did not have the equipment. I have lost everything in my refrigerator. CALL ANYONE ELSE!!!!!!!

Larry was excellent in repairing our washing machine. He came to look at it within the day, and…read morereturned exactly when he said he would to fix it. Nice guy, honest, dependable...everything you want in a repairman! Will definitely use his services again.

We have been loyal customers for over 20 years. Most of our appliances were purchased at Hunter…read more We are in the middle of a total Reno and unfortunately ordered the wrong size oven/cooktop. Because the box was opened to check the stove Hunter will not take it back. We are now out $3,200. To top it off a few weeks back they had delivered a damaged hood and told us to return it ourselves and they would order another one. Terrible customer service. So disappointed and now very frustrated.

I called on a Monday to make a service call for my washing machine. They were able to make appt…read morefor me the next day. They sent out a repairman name Justin. Nice guy and came during the time slot indicated by the office. Justin needed to order the part, and said he would return the next day. He came by and washer was fixed quickly . I would recommend this business, and would ask for the repairman I had on this call. Super friendly and was knowledgeable about his job. Happy customer!