Cannot say enough good things about Chris and Dr Coffee coffee services, when Clive coffee dropped the ball big time with regards to service on a machine purchase from them they told me since my machine was out of warranty that I'd have to wait 4 months because they were doing warranty service first and that I was treated like just some guy off the street with a machine bought from who knows where...... Saturday morning March 28th I load up my Profitec P500 which by the way was purchased from Clive coffee when I could have got it cheaper online but wanted to buy local due to their famed service department only to be informed that they are only performing warranty service at this time and that they could get me in sometime in July. Needless to say I did not leave my machine with Clive coffee and most likely we'll never step through their doors again.... Okay now for the real reason for this review Dr coffee coffee Service rocks very responsive Helped me on a Sunday super fast response My machine was up and running in no time did it myself with Chris's help couldn't have done it without him... The guy knows his stuff gave me tips and I repaired my machine myself better than Clive would have done and I didn't have to wait for months Five stars Chris can't thank you enough read more