I have been dealing with Juan since 4/29/21, his initial visit was great. He was prompt to arrive at scheduled time, he answered his phone, he diagnosed the fridge within minutes. I paid him, he ordered the part to be installed 5/3/21. 5 days later the tenant using the fridge informs me it's still leaking, I call 5/12 multiple times with no answer, I email no answer. I was able to get him on the phone 5/13, and he went to check fridge for same issue 5/14. He claimed there was a piece of foam stuck in a hose causing the leak, but that he removed it and all is well now. Well the very next day, I talk to the tenant and she says the fridge is still leaking. And Juan advised her to call him if there are any issues. This bothered me, Bc the tenant is NOT the paying customer. I PAID and I am having a hard time reaching him. Long story short 6/13, I have the same Problem with the fridge. With no response from Dr Appliances. It's extremely frustrating, I am being strung along so the warranty will end up void and he won't be responsible anymore. read more

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Juan and Ramiro were both very helpful and professional on phone when setting up the appointment. Juan was our technician and did a fantastic job! Our job wasn't diagnostic, we only needed fridge doors removed and reinstalled, but Juan was the consummate professional. He communicated throughout the process, cleaned the fridge doors, and was quick and efficient. I found the pricing to be more than fair. Will def call Dr. Appliances again when we need a fix or install. read more

We had a new gas range to be installed and after contacting several companies including the crew from Best Buy who were supposed to be able to install and said they couldn't , we called Dr. Appliances. They responded quickly, were available the next day and installed our new appliance in a short period of time even though it wasn't a straight forward job. The owner and his technician were knowledgeable, problem solvers and personable was well! Definitely worth the fee for the job. read more

Damn, I called him to fix a compressor. He came and looked at it and told me he needed to go get a part and he be back at 2:00pm (it was 11:30am). He never showed up. I called him directly and he he didn't pick up. I texted him and he didn't answer. I called the office number and he didn't know it was me and pick up. Told me he went to do another job, never told me that up front. Then I told him ok call me when your done. He said ok and never called me. I just called right now, both numbers, no he's not picking up either number. This is my first review. EVER. Worst company ever, WORST tech ever. I wish I could give them negative stars. I explained to the tech/owner, MY FAMILY DOESNT HAVE A REFRIGERATOR. It's Saturday and they are closed on Sunday. Please NEVER DO BUSINESS WITH THIS COMPANY. read more

Great service We had a washer break down while caring for my mother in law who is on hospice we needed the washer fixed ASAP as we were going thru towels and sheets more then normal, we called a few different services and was told no one could come until Monday, which was a few days from when we called. Dr. Appliance was right on target getting out to us the same day, replacing the washer switch, Juan the tech was kind courteous respectful of my mother in law. I was impressed how they texted me letting me know where he was and when he would be there. Price was compared to any other company, the difference is the CUSTOMER SERVICE! I miss not getting any customer service whiles out in the public anymore, so when I do get it I what to thank them. read more

I called this company base on the reviews, I have an Asko dishwasher showing an F-11 Error (Drain Hose obstructed), They sent Vairon the next day, he looked at it checked I couple of things and told me I needed a new pump and he will let me know the cost of it and estimate to changed it. The estimate total was $135 for the pump and $159 for labor. Total $294+ tax. I decided to pull out the Dishwasher out myself and look it, I found a kink on the drain hose, replaced with new hose $16.00 from Home Depot and all is good now. I feel he should have pull out the dishwasher before he diagnosed anything. I still have to pay the $85.00 fee for them to come out an give me a wrong diagnosis. Not happy about it but I will. read more

Zero Star if they had the option. I called Saturday April 30 @ 12:48 pm. A lady picked up, I gave her the details on the issue I was having with my refrigerator, I heard a male voice in the background tell her to take the appointment and they can fix it. She set me up for Monday from 3-5pm. Informing me that there will be a $85.00 fee for them to come out to to see what the problem is. She asked if I was going to be paying cash or card and I told her cash. I called me boss telling him I need to leave work early for this reason. Here we are Monday 4:47 pm I call and a gentleman picked up and I said, "I had an appointment with you guys today from 3-5pm and it is now 4:47 and no one has arrived, I wanted to know the status. He checked and told me there's no one with an appointment today with my name or address. I explained to him my conversation Saturday afternoon and he said he will call the technician to see if he has an appointment on his phone and forgot to input it in the system, he will call me back in 10 min. 30 min has passed and no one called me back. Here are photos for proof that I made these calls to this business. I DO NOT recommend this place to anyone this is ridiculous! I had to leave work early now my paycheck is going to be short and still didn't get anything fixed horrible service. read more

Called Dr Appliance after the company I booked online did not show up. Juan Pablo showed up ahead of schedule, diagnosed problem with ice maker in our Sub zero refrigerator. got us up back up and running in less than 2 hours. Very pleasant and professional, highly recommend read more

We had a dishwasher that needed help. Juan Pablo walked with us through the long, painful process of figuring out that it needed to be replaced. He installed the new dishwasher and we all lived happily ever after. read more

TERRIBLE! Juan came and fixed our U-line mini fridge and replaced a broken part with a generic $2 part. He then charged us $200 and said the part was $80. Within 2 months the fridge was broken again and because he put in a generic part it busted the compressor and we are now forced to buy a new $ 3k+ fridge. After telling him he doesn't answer the phone or responds to texts. AVOID! read more

I have been using this company for 5+ years. They always get the job done right, but waiting for parts to come in can stretch your patience if your fridge is dying. Good news, they came out on a Saturday to fix the last repair once the parts were in. Not cheap, but likely fair compared to other companies. I am guessing they bill labor at about $125 an hour based on my last bill and two trips to my home. read more

Dr. Appliances, I'm pleased to say is now my go to guy for appliance repair. Juan and the technician who worked on my fridge were both professional and informative. Everything was explained to our satisfaction and the final costs were the same as the quote. We also enjoyed the friendly service we received and will have no problem referring Dr. Appliances to our friends and family. Very happy with Dr. Appliances read more

Are you still working? I had you come out to look at my wine refrigerator and you diagnosed it and said the part was in back order from China. I understand that, but that was in early March/late February. Since then I have called you 4 times and you always say you will check on it, but I never hear back from you. Could you at least remind me of what the part is, so I can have someone else order it for me? read more

Kind of shady. He came out looked at the dryer. Said i will be back wed. And never called or showed up.

Excellent customer service. Sent a request for a quote via Yelp, they replied right away & were able to come out same day. They arrived exactly when they said they would & were nice enough to call me 30 mins before coming. They had to order A part for me and told me it would be in the next day in which it was then we schedule a time for them to come out and replace the part same thing as the day before they called me 30 minutes prior and showed up exactly on the time window that they said they would. A very quick and easy fix, extremely happy with the service I received and will be a repeat customer. read more

My oven died. Thankfully they made an appointment for the next day. Johnathan arrived promptly and the oven was repaired within an hour or so. Big thumbs up,I would highly recommend them. read more

Received recommendation. Uses a dispatch app to let you know when he is coming and can follow arrival. Had a Samsung dishwasher only 2yo and part on back order. Assessed the problem and when the part arrived returned to install. Easy process. Showed up in time window expected. Gave me recommendations for future appliance brand purchases based on his experience of longevity. Would recommend. read more

They were quick to come out same day. Paid $450 to fix my freezer that wasn't cold enough. Three days later my entire refrigerator wasn't cold enough. I called 3 times, no pick up and voice mail box was full. Texted and received no response. A month later, still have not received any communication back. Pay in credit card so you can dispute the charge if you need to. read more

Juan did a great job with our broken outdoor fridge. Installed a compressor and fixed other issues. On time and very reasonable. Recommend!

Our fridge stopped working the day after Christmas and we needed someone to stop by and check things out. The team was incredibly fast and within 24 hours our fridge was up and running again. We will definitely contact them again in the future! read more

Juan answered back promptly and even made it to my house same day. My oven wouldn't turn on and we knew it had something to do with the igniter. Juan confirmed the problem and offered to fix it right then and there. Took him less than an hour and my oven is now working good as new. Very professional and timely. read more

Needed a diagnostic check done to my kegerator. They were timely, thorough and very helpful!

We bought a refrigerator from Sears, after two years it broke. We have warranty and provided as the parts of the refrigerator.. However, their services are horrible and rescheduled our repair 3 times. We don't have a back up refrigerator and we needed it ASAP. We called Dr Appliances and installed the parts right away. The almost 6 weeks wait from Sears, only 2 days wait from Dr Appliances. By June our refrigerator was acting up again. Poor choice of brand. We called Dr Appliances again hoping that they can help us and get a discount since we are a previous customer. They arrived and diagnosed it. Identified that our freon needs refill. They refilled it for Free! They will come back in two weeks to check for leak. Thank you guys for all the help!! read more

We noticed our GE side by side refrigerator/freezer just wasn't staying cool. What to do? After reading some very poor reviews of some repair companies I read the reviews for Dr. Appliances. Juan arrived on a Saturday. Diagnosed the issue and gave us a price that was much less then we were worried it might be. He did not have the part he needed on his truck but returned on Monday to complete the job. It works, we're happy. He was neat, professional and even tolerated our three year-old twins asking him questions. We are very pleased and can recommend them highly. read more

Good service - they were able to get my oven working the first visit and came back again once the part they had to order came in. Our oven works great now! read more

My dryer was making a terrible sound as was my washer. Dr. Appliances came out the next day. Juan was able to replace a part in my dryer and got it running smoothly again. After he looked at my washer he shook his head - ready to replace it. THANK you Dr Appliances for your quick response time to my needs and your honestly with my washer. I will use you again! read more

Called dr. Appliances twice after my washer needed some work. He came by called to let ya know he was in his way and communicated Everything that was needed. His prices are readable and knows what he is doing. I even felt bad because my back patio was all muddy and he didn't care. He got his shoes dirty to fix my washer. Thank you for your help. read more

Thank you for fixing our ice maker, it's finally making ice again! Juan his flexible with time and will work around your availability hours as much as he can. He will explain what's wrong with your appliance and does not put pressure on you whether you'll book his service or not. Weekdays can be busy so there are possibilities of delayed communication but other than that, the job will get done. read more

We have found out new appliance repair company. Juan was wonderful and everyone I dealt with was very professional. The day of my appointment I was always updated on how long Juan would be arriving. Job well done! Thank you so much for such great service. Trustworthy companies are hard to find these days. read more

This is the second time I have used Dr. Appliances, and I couldn't be happier! Juan and his crew provide a wonderful service to the San Diego area. As someone who manages two properties, it gives me peace of mind that Juan is always there to help when I need a major appliance replaced. I recently needed to replace a washer, and Juan provided photos of a washer that he could deliver promptly. The tenant was happy and so was the owner. The same thing happened about a year and a half ago on another property, with the same wonderful results. For all of you property managers out there, Dr. Appliances should be your go to service!!! read more

Dr. Appliances has come to my office twice to diagnose and fix our dishwasher. So pleased with the customer service and how quickly he fixed it. Pricing is more than fair, and they don't make a mess. Will definitely reach out to him again! read more

My LG refrigerator that is supposed to be so reliable needed repair at a few months after the warranty expired. Dr Appliance came out charge $550 to put in a new compressor which was free from LG, it frosted over that's not cooling the refrigerator or freezer enough, they came out again or did another part and that didn't work either a third repair part was ordered and 5 1/2 weeks had elapsed. All of my frozen food had to be discarded a lot of my refrigerator food had to be discarded hundreds of dollars and the refrigerator still wasn't repaired. Called Reliable appliance who said the part that's ordered will cost you five or $600 to install. Buy a new refrigerator. Which is when I did and I will never use Dr Appliance again read more

I have nothing but good things to say about Dr. Appliances. Our oven was out and when I called to explain the person I talked to was very receptive and let me make an appointment for two days later, which is what I requested. The person who serviced our house was there on time, easily diagnosed the problem and cost to fix it (which I found out was very middle of the road so I do not believe I was overcharged at all). He did not have the part so went to get it, came back in the 30 minute time frame he gave me, installed the new part, and my oven has been working perfectly since. I am 100% satisfied with this company and would absolutely use them again should I need the services they provide in the future. read more

Highly recommend for any appliance repairs! Our washing machine's cold water wasn't working, so I reached out to Dr Appliances (first-time customer) and he offered to come out same day! Efficient, reliable and superb customer service. I will definitely be calling them for any future appliance repairs! read more

My refrigerator just stopped working late at night and it's only five years old. I called a few places in the morning and one said they couldn't be here till December I hung up. I called Juan and he said he could be here in a couple of hours. I was elated because everything was thawing out and getting warm. He was here for one hour and fixed it. Very reasonable price with the part I needed on his truck. Highly recommended! read more

Very efficient. Got me in quickly and new right away what was wrong with my stove. Also very clean. Would certainly recommend him and use him in the future. read more

I cannot say enough about my recent experience w DrAppliances. Juan and Varion came to service my stackable washer that was not working. A different repair co told me to just throw in the towel and buy new. But thankfully I had Juan and Varion come and working in a very tight space, they were able to get my machine working again. Very courteous, on time, and clean. Dr.Appliance is now my go to repair service! read more

My Dacor oven's brain died. Even though it was 17 years old fixing it would still be much cheaper. Juan was able to send in the parts to be repaired with a one year guarantee. He was kind and professional and successfully fixed by Oven. I can't' live without it. Thank you Juan. read more

Juan is truly an excellent diagnostician.. he has analyzed a washing machine and a industrial style SS stove/oven and in both cases determined the problem and proposed the solution which was right In! He is absolutely professional, knowledgeable And do focused. I recommend him and his company! read more

We have used Dr. Appliance for several repairs on washer, dryer and ice maker, all with good results until now. Juan installed a new ice maker in April which cost us $315 and it started leaking into the freezer and refrigerator and stopped making ice two weeks ago. We called Juan and he said he'd come next day. He sent a different technician and he said it needed a new part so he purchased one and came back and installed it for $177. Within a few hours, I noticed it wasn't making ice so I looked in the freezer and it was spewing water into the freezer and fridge. I called and left a message with Juan early evening. Next day, he did not respond to my message so i called him and he said he'd come by after 3:00. Well, he never showed up and would not answer my calls. I sent him a message and he still did not respond. We are out $492 and we're still without a working ice maker. We are very disappointed in Juan and we'll never use his company again. We hope he will read this complaint and finally step up and fix this but he probably will not. read more