I am pleased to give this review. The staff here at beautiful smile are friendly, warming and…read morewelcoming. The facility is well maintained, clean, and up to date with dental tech. I've only been a patient for 2 days now and must say I'm happy with the level of care and service. I moved to Waukegan 2 years ago and my regular dentist is a 45 min drive south, I've decided to switch to Beautiful smile because of the shorter drive but most of all the awsome experience. Thank you Beautiful smile dental center.

My only visit with these greedy pigs was 07/07/2023. We'd spoken 3-4 times beforehand because they…read morerescheduled. I showed up 15 minutes early because I hadn't received the new patient paperwork they were supposed to email. When I handed the receptionist the completed paperwork she told me they needed a copy of the last set of full x-rays as my insurance only covers it every five years-or I had to pay an extra $150.00 out of pocket. They had ample time to establish this prior to the appointment. The receptionist then tells me that they don't check benefits until the day of the appointment because if they check in advance, insurance may expire before the appointment. HUH? Insurance can retro-deactivate at will.. I told her that I would be glad to reach out for the x-rays on their behalf but wouldn't be paying out of pocket. I also advised that the old DDS has staffing issues so it might take a while. She said that was fine and they could still do my cleaning. About 10 minutes later she called me back to the desk to ask if I was able to get the x-rays yet. WHAT? I explained that I wasn't in a position to make a call from their waiting room and would email the old DDS a request when I got home and normal turnaround time for a records release at least 5 business days. Then, some guy comes out of the back room and starts arguing that I need to get them for "legal reasons". That's BS and I don't appreciate being lied to. Then a 3d lady hops in and tells me that they can't ask the old DDS due to HIPAA regulations. Nothing is going to make a provider lose credibility faster than using HIPAA as an excuse for not doing their job, all they need is a signed release. They finally agreed to do their own set of full x-rays at no cost to me. The DDS asked me why I switched from my old DDS & I explained that they had too many staffing issues and she asked what I do for a living and if we ever have staffing issues (rude!). They also tried to up-sell me thousands in unnecessary treatment and made me sign a million waivers as intimidation. They also padded the bil for a $32.00 consultation fee-which insurance denied. So...fast forward to January 2024. For obvious reasons, I have a new DDS & I ask them for copies of my X-rays & this is the response they text me: Good Afternoon Dear Stacy, I have tried to contact you since I missed your call, sorry about that, I wanted to inform you that we are going to return the $52 to your insurance for the bitewings but you will have to pay for the complete set of your x-rays which, respecting the value of your insurance, is $105 since they would not cover that procedure on the day of your visit please call back at (847)249-5700 thank you. Anyhow, I very eloquently explained that I wouldn't be paying them a penny. The new DDS said not to worry about the copies of the X-rays and I was going to just move on but then a few days later I received the x-ray by mail. No letter, no explanation no, $0 statement. These people are just too unprofessional for words!

Dr. Chris Caicedo is wonderful if you need an extraction, including wisdom teeth. Especially good…read morewith young adults/teens.

Dr. Khoury took over the dental office from another dentist that retired. I chose to go to another…read moredentist for my care. I called Khoury's office to request my dental records for my new dentist and the office stated that I would have to pay $100 to get my dental records. Think about that for a minute, the office retains my personal records regarding my dental care and they want me to pay $100 to retrieve my information to bring to my new dentist. No thanks.

After going to this place for years I have to say their costumer service mainly front desk people…read morehave declined. When you ask for a quote make sure to get a physical copy and be ready to be charged an extra significant amount of money AFTER YOUR TREATMENT surprise that they won't tell you about . Not only that they will screw up your appointment again back to the front desk communication issues. I think it's time for you Delany dental care to change your front desk staff and it's time for our family to find a new dentist. Very disappointing given how much money we have spend over the years. Seems like ALL they care about is money! lack of communication and mistakes of their front desk staff is none of Delany concern. To add on top of it your billing department is no help either! What a shame!

Delany Dental Care is awesome. Great staff, very caring, and professional. They all exceed…read moreexpectations. Amazing pain-free work. Fair, honest pricing. Passionate about what they do. Thank you, Dr. Amidei, you make us look, feel and live better! Look no further for excellent care. : )

Had 3 fillings in one sitting with the dentist. Appointment started late, went longer than expected…read morebut all around good experience. Awake and numb the whole time. Nice people. Friendly service. Care quality is a 8 out of 10. Definitely don't forget your HSA card coming here !

I had dental work done there with Dr. B probably 20 years ago. he was a very good doctor when he…read moreretired. The new people didn't have a doctor for about a year and then I had a crown that needed replacing. I finally got to see a Doctor Who did a good job charge me almost $1600 for one crown I paid half of the bill the day I ordered the crown when I went back to have it input the first thing they wanted before I could see the doctor was the balance on that account even though I was a patient for over 20 years, I felt like they only wanted the money and didn't care for me at all. I don't recommend this facility at all

I was visiting from the Pacific Northwest and had a troublesome tooth become infected. I searched…read moreonline for a dentist that was open on a Friday. As you may have learned, that can be a challenge. Dr. Gray's office was open and when I called, they essentially asked me how long it would take me to get there. An hour later, I was in her chair getting x-rays. Thirty minutes after that, I was on my way with antibiotics to tame the infection. The fee was quite affordable. Everyone in the office was friendly. Dr. Gray was outstanding! Saw me immediately. Friendly. Fixed the problem. Inexpensive. If Dr. Gray and her staff were 1400 miles closer, she'd be my new dentist! (And I really like my current DDS!)

I came in two weeks ago for some Xrays and cleaning. When I walked in, I immediately noticed how…read moreclean everything was, definitely "COVID-proof" looking clean. All the staff were very welcoming and friendly. Like most people, going to the dentist isn't something I enjoy. I am sensitive and jumpy per se. However, the place and the dentist made me feel calm and relaxed. I highly recommend this place! Dr. Gray is the best there is.

Business has been losing their heart over the years they do not care about the client good luck…read morekeeping your appointment if you have car trouble. The receptionist messed up our appointment and did not apologize we had to cancel and no one was apologetic everyone was rude all they care about is money. how sad I will no longer go here

I've been going to AFD for about 40 years and have NEVER been disappointed! I've seen nearly every…read moredentist they've had over the years and only had one that was not quite as good as the rest and they didn't last long. I find them to be caring, gentle and accommodating, especially for urgent issues! I plan to go to them forever!!

Work is well done and through. However, when they claim your teeth, they also clean out your…read morewallet. Over $500.00 for a cleaning which should be less than $150.00 any place else. They want you to return every 3 months. They can do a better job of cleaning you out.

I have been going to Northwestern Dental my entire life. Even when I moved out of state I always…read moreflew home for my regular cleanings with Robin, my favorite hygienist! Everyone is always upbeat & I genuinely like going to the dentist. I have seen Dr. Khoury since she took over the Northwestern Dental practice & always love seeing her. She is kind, personable, funny, caring & amazing at her profession. She always has answers to any of my questions & I know I am in good hands when I am in the office. Besides regular check-ups, Dr. Khoury has done cosmetic work for me (caps protecting my gums & front two teeth) & it is the best work I have ever had with this procedure. She is gentle, talks you through everything, makes sure your comfortable the entire time & is quick! I was in & out in less than hour.

Let me preface this review with the statement that Dr. Sanai is extraordinarily talented in his…read morefield, as well as kind, gentle, patient and reasonably priced. The same could be said for his assistant and dental hygienist. However, almost every single experience with the receptionist staff has been undeservingly toxic, whether by phone or in person. I've never experienced anything like it before and I have observed it done to other patients. It bothers me when people are unnecessarily mean to others, so I did build up the courage to address it with Dr. Sanai directly, as I feel it negatively affects his patients and his business. He was aware of the problem and seemed receptive and apologetic. Today I returned a call from the office about an upcoming appointment that was canceled, according to the receptionist (to reschedule) and I was hung up on a total of 6 times, after I identified myself. They were not experiencing phone issues. Dr.Sanai asked me to please provide him with a good review and I really wanted to; but I cannot in good conscience send potential patients his way when they will most likely be treated with ill manner by adult women that behave like high school level mean girls. This is a place that is supposed to help care for people. Francesca H

I recently scheduled an appointment for a second opinion for perio-care. However, my experience was…read moreincredibly disappointing. When I explained that I was seeking an unbiased second opinion, they insisted on receiving my previous consultation record from an out-of-network provider. This requirement was completely unreasonable, especially considering the short timeframe of a bit over 48 hours between their request and my scheduled appointment. Despite my explanation, they remained inflexible and even charged a $100 fee. When I attempted to discuss this further, they abruptly ended the conversation, hanging up the phone with the rude comment, "You do not seem to like our office practices" and hung up the pone!!! I was left feeling frustrated and disrespected. I strongly advise anyone considering seeking a second opinion to avoid this place at all costs. Their unprofessional behavior and unreasonable demands are unacceptable. I am adding this review on Friday, November 22nd, at 11:48 AM, with my appointment scheduled for Tuesday at 2:00 PM. Even with an early cancellation outside of the 48-hour window, their response was unacceptably rude and unfair. Now I see MANY one star reviews on them form others..wow.

My daughter and I just attend the clinic for the dentist. And when I tell you guys he's the best…read moredentist in Chicago HE'S THE BEST! Love the customer service there when I arrive and or even when I'm blowing their phone up bugging them with questions they are always helpful and understanding. Any questions or concerns you have don't be afraid to speak up he will tell you exactly what to do. Feel like family coming here like I've known these two all my life. You think let me get my teeth checked out and get out of here I'm in pain, nope you get your teeth checked out no pain could sit and talk and they give the kids stickers and nice gifts. All around great place to keep up a pretty SMILE

I like that the actual dentist cleans your teeth. Very thorough. Flexible hours ad staff is super…read moresweet.

I want to compliment DR Sharma and recommend him! He made sure my denture and parcel fit securely …read more I they did not even give me any problems. The office is clean and inviting as dentists offices go ! The staff is friendly and helpful! The offices makes sure all is good .

Update 11/14/2025: Instead of repeating my previous feedback, I will only add that last week we…read moreneeded to see Dr. Cooper, but he was booked solid (as always), so he scheduled us during his lunchtime and spent 3 hours. Do I need to repeat how amazing he is and impressed we are? And his staff is incredible! Last time it was Amy and Elizabeth, who directly assisted Dr. Cooper, and, of course, others helped too before and after the treatment. Truly amazing dentist and human, and truly kind and caring staff! Where do I begin?.. We came to Dr. Cooper to fix the mistakes of our former dentist. We were referred to him by our oral surgeon/implantologist. In his office waiting room we saw numerous diplomas of credentials and achievements along with numerous stories about his selfless service to patients and community, and we were impressed that the dentist with decades of experience and such great achievements was in our network, as many dentists we met before left networks as soon as they got well-established, so we knew that Dr. Cooper wasn't in it just for money. He spent plenty of time with us and temporarily fixed the shaking wrongly installed crown and installed a new crown and give us a discount (which we never asked for!), because he "felt bad for us." How amazing is that?! His numerous staff members were so friendly, as if we knew them for years, truly and genuinely friendly and helpful. We were so impressed that, even before he made an impression for a new crown, we told him that he had already made the best impression on us. :) Thank you Dr. Cooper and all your staff members: Amy, Carrie, Amber, Elizabeth, Gianna, Zainab, and Lydia, Jacki, Sebastian, and others.