I am a dentist myself, since I don't live in Vancouver I wanted a wonderful dentist that's ethical,…read moreclinically exceptional and thorough. My immediate family sees Dr. Oonchi and couldn't be happier with the care they get! He is kind enough to send me the xrays and correspondence. Highly recommend him!

From the owner: Welcome to West Van Family Dental where we can help you maintain your healthy, happy smile .Our…read moreexperienced and professional team is committed to providing the local community of West Vancouver and North shore with general, Family, preventive, in a caring and comfortable environment. Good dental habits can positively affect overall health, so the dentists and professional staff value their roles in helping patients maintain and improve their total wellness. In West Van Family Dental we perform all aspects of General Dentistry including Invisalign and Orthodontics, Cosmetic and Family dentistry, Regular check ups and cleaning, Implant, Fillings, Crown, Veneers, Root canals, Extraction, Oral and Nitrous oxide Sedation for kids and IV sedation for adults. At our Family and Cosmetic dentistry clinic in West Vancouver, our goal is to provide better dental care for our patients by using Microscope with higher magnification in doing most of the Restorative and Endodontic procedures .

Moved to Vancouver from outside of BC and had an orthodontic retainer that disconnected from just…read moreone tooth. Called them to find out if they can re-cement for a fee. Receptionist told me that they do not accept "outer practice patients" and can't perform that service for me. Would not recommend or use this practice just based on that they are appear to only be comfortable with their own work. Personally I consider it pretty weird that a licenced orthodontist can't glue on a retainer for an out of practice patient if the patient was willing to pay for a consult. The receptionist also told me that they were booked out to September (called in August). Not sure if actual patients have to wait a month to get their emergency attended to.

The orthodontics expertise is top notch!I am patient for one year now and very satisfied with…read moreexcellent work.Today is the first time that custumer service/front desk office stuff was talking to me in totaly anrespectfull and unprofessional way!It sounded like I call the phone sex line and that she owned the buisness and saying:"Oh I have for you only tomorrow at 10 am and then nothing until the end of May!" Like ,take it or leave it honey!Unbeliveable!Invisiligne cost roughly 7000$ and there is multiple family members who might or might not use their service but this coversation was just rude!!!

My daughter has a beautiful smile and a healthy mouth thanks to Dr. Hicks and his staff…read more Professional from the get go. A plan was presented to us at the start of treatment which outlined everything with details about cost, timeline, and expectations (both ours and theirs). Waiting room is comfortable and they provide free coffee and reading materials while you wait for the patient. There was never any delay or wait for the appointments as the office runs very smoothly and the doctor sees patients at the appointed time (what a novelty). Highly recommended if you have need for an orthodontist.

Dr. Hicks knows his stuff and is highly regarded by his peers. In my experience he did not…read morecommunicate with or give me the information I needed nearly enough. I had to ask. Gone are the days when doctors just plough ahead with the plan. Patients need, want to be and SHOULD BE included in the conversation. We need to know why you're doing, what you're doing and what happens next. He's pleasant for sure, but not a great communicator. His staff is great, and are forthcoming with information as much as they know. My appointments were always punctually kept and if I needed a wire snipped they were very responsive even when busy.

Oh my gosh! I have to give a thousand thank you'd to the friendly woman that was at the front desk…read morewhen they first opened on Monday, May 29th. We were just a few hours from needing to board our cruise and without my daughter's orthodontic elastics. We had been to every pharmacy in the area with no luck and this wonderful woman came to our rescue when we arrived at their office in desperation. She was friendly and even praised my daughter for diligence.

Just took my daughter in to get a FREE consultation and was blown away with the quality and depth…read moreof the preliminary interview. He did a very in-depth physical examination with a ton of documented notes (mostly high tech Ortho speak). Then a series of photographs of the teeth and then digital x-ray series. The office decor is very cool with a upmarket studio feel. The staff are very customer service centered, polite and professional. They even have great WIFI and tablets to while away the time if needed. The explanation for the braces, to correct my daughter's teeth, was thorough and not full of technical jargon. The kicker was when we got to the finances. I was pleasantly surprised at the cost for a 20 month program. I would highly recommend that you call and make an appointment soon if you have need of a great Orthodontist who is detail oriented.

My Daughter has been seeing Dr. Luu for 21 month's now…read more When I was looking for an ortho I was looking for someone with good reviews and close by. Dr. Mah was close by and so was First Impression. Didn't end up booking with Dr. Mah as they charge for a consult whereas First Impression is free! Yah.... I'm cheap (or should I say wise with my money)! But really, waive the $75, spend an hour of your time and show people your work and you are highly likely to land a $6-8k client! Booked an appointment with First Impression. When you walk into the office you are impressed at how new, clean and bright it is! The office is also lined by gorgeous photos...all taken by Dr. Luu himself! The kids are impressed there is an electronics area with various electronic devices. There is free wifi, a station for coffee and hot chocolate. I even laughed as they recently added a card stand with lots of different handmade cards (all really nice and professional looking may I add) all made by Dr. Luu's wife. It's a one stop shop! Anyhow, back to the review.... The staff are all super nice, friendly, knowledgable and service oriented. I'd have to rate it in the top 5% for service I have ever encountered, it's just that good! Our paediatric dentist's practice is partnered with an orthodontic arm so she doesn't necessarily deal with a lot of outside orthodontists. But she has mentioned to me that she is really impressed by Dr. Luu as he has sent her a few detailed letters (copy was sent to me too) telling her that it would be a good idea to bring my daughter in for a cleaning because her oral hygiene was not up to standards. The first times was maybe 4-5 months into the treatment and another time was a few months after that. After the second letter I showed my daughter the letter and told her she needed to step it up!!!! Glad to report she finally got that she needed to do a better job! I love that they switched over to an electronic appointment reminder so I get an email a week before my daughter's appointment. You confirm on the email that you can make the appointment. if you can't you just email them or call them to change. It's very efficient! It's easy to get/change an appointment since they are open wed-sat for the most part (sometimes the days change as he has an office in Whitehorse that he visits a few times a month). If I have to add a con to my review because not everything can be 100% perfect. I have had my daughter tell me she needed more elastics or a wire was bugging her AFTER the office closes on Sat, so you do have to wait until Wed which can be inconvenient, but nothing to move it below a 5 star review as hey, medical professionals need some family time too! Oh and btw, I did book one other consult with a highly rated place in Vancouver just to get a second quote. Walked in and it was an old drabby office. The orthodontist and staff weren't nearly as friendly/personable and their quote was over $1000 more than First Impression. So of course I walked out and ended up booking with First Impression.... and I'm glad I did! Anytime anyone is looking for an orthodontist in Burnaby, of course I have to refer Dr. Luu and his awesome staff! Btw, there aren't a ton of yelp reviews but check out the numerous reviews on google if you still have to think about it!! https://g.co/kgs/EjZ3uY

I have over 5 decades of experience with "dentists" - meaning: old guy with mouthful of wisdom…read moreteeth. I do not know what defines a good dentist, but I know what constitutes bad practices. E.g.: * Doing unnecessary work - keeping patients on that "chair" longer than necessary. * Long wait at reception area despite having appointment. * Mechanical dental procedures making patients feel like a piece of "meat" or a "robot." Dr. Wan is anything but the above. The 5 stars are well earned.

From the owner: General dentistry, Pediatric dentistry, Cosmetic dentistry…read moreFamily dentistry

Beautiful office - excellent technology, great working hours, and super easy to get to. Nice email…read morereminders for appointments. Would definitely recommend!!!!

From the owner: North Shore Orthodontics is a friendly, family-oriented certified specialist in orthodontics office…read moreoffering care to children and adults with braces, Invisalign, early treatment, retainers and mouthguards. At your complimentary consultation, Dr. Jordan Millar will spend time getting to know you, your teeth and your goals so we can align these to achieve a beautiful smile. We are a place where smiles are formed.

Most terrible orthodontist on the planet. He decided to pull my first premolar on only one side. As…read morethe result of his treatment my face (nose, mouth, chin) became slanted to one side by about 10 degrees. He tried blaming ME! He said to me, "why didn't you tell me before taking your braces off that your face became slanted?" And silly me thought he was the doctor here! Then he gave me an estimation of 11k for putting the braces back on and try to re-align everything. I had temporomandibular joint dysfunction (TMJ) and clinical depression for two years after my braces experience with Dr. Pocock. I had an amazing consult and everything was great until I signed the contract to pay monthly. Then the people I ever got to see thereafter were technicians.

I had orthodontist experience before at the other clinic. I thought he was good at children, so I…read morebrought my son here and it was the most wrong decision I ever made. I was fooled by the pre consulting and made the payment after that. But the service and manner are not as good as the first time and totally can't compare with the treatment I was took at the other clinic. I feel that we have been treated differently. Really bad experience.