I have had some more (not just simple cleaning) dental stuff come up, and I have co tongues to have…read moreamazing service from both the office staff as well as Dr. Okamura and his hygienists. I never once felt pressured into doing anything I felt uncomfortable with, and I felt like Dr. Okamura took time to explain all of my options. Additionally, I have taken my (fairly reluctant) preschooler to see Dr. Okamura, and he was so patient and caring with her. He never rushed her and allowed her to feel comfortable with him before he proceeded. I heartily recommend this practice.

I've been a patient of Dr. Wayne Okamura since the early-90's when he used to work out of the…read moreHudson's Bay dental clinic which was very convenient to my downtown office location. Shortly thereafter he moved to his current W. Broadway location and I followed him there even though it's not very convenient for me but a good dentist is worth the trip. He's always been personable, friendly and knowledgeable. He keeps up on what's current in the dental industry. His office seems to run pretty much like clock work and it is rare to be kept waiting more than 5 minutes past the appointment time. The front office staff is the best - friendly and nice every single time I've visited the office. One staff in particular, Antonella, has been with him for eons and that says a lot about how Dr. Okamura must be as an employer. His dental assistant has also been with him for years too, but the hygienists always seem to come and go. Years ago when extensive work was required with not much dental covererage, Dr. Okamura even accepted postdated cheques. I've never forgotten that and think it shows the epitome of his character. If you're looking for a great friendly Dentist then Dr. Wayne Okamura fits the bill to a tee.

Had two root canal done at this place. Was told would last ten years or even life time. One of them…read morefailed after about two years and inflammation is growing under the tooth. Went in yesterday to have to have it checked up. The doctor seems to want to blame it on variety of reasons such as bad luck and the lack of night guard which doesn't really make sense given I had no history grinding teeth. And given I spent over $10,000 on the root canals and crowns, why would I skip on a few hundred dollars of night guard if it was made clear I needed it at the time of the treatment. There's also a growing gap between the crown and my gum, potentially caused by the metal crown itself. I'm not sure why a metal crown was chosen, especially since I've been told elsewhere that they're not ideal for sensitive teeth. I recall a larger than expected gap between this crown and the neighboring tooth, and I experienced minor pain when chewing. The dentist dismissed it as normal at the time, but I wonder if this contributed to the failure. While I understand that these procedures aren't always guaranteed, I chose this practice because I believed they were specialists who could deliver superior results. The outcome has been very disappointing. What's most upsetting is the lack of empathy and accountability from the dentist and staff. Instead of offering any form of apology or compensation, they seem focused on promoting a $9,000 implant. Why do I come here again if it didn't work well the last time? Maybe it also has to do with the nurse's English. It was hard to understand her. The same goes for the doctor. The communication seems to go in circles a lot of the time. The only good service was the Asian lady at the front desk. Overall, the dentist's skills are questionable, the staff are unhelpful, and the service has not been what I would have expected that cost of tens of thousands of dollars. You get Comfort Inn service while paying for Four Seasons prices. Doesn't make sense.

Being a UBC student and living in downtown, it was hard for me to find a convenient dental office…read more I did my research looking for the top Vancouver dentist who is very knowledgable. On my way to UBC a few times I noticed Vancouver Dental Specialty Clinic. Being that they were specialists, I thought I can get better high quality dental care but I was concerned the fee would be more expensive. Surprisingly, I found their fee is very reasonable. Dr. Zaeimdar was very kind, knowledgable and explained to me all is needed for my teeth and gum. What was interesting to me, was that other dental options never gave me the options VDSC gave me. I decided to trust Dr. Zaeimdar and do the treatment. I believe I got the best treatment there was ALONG with a reasonable price!

Dr. Alex and his team at Accord Dental are the best dental surgery I have been so far. And I have…read moreseen a lot... Everyone is very nice and makes sure that you get the best (and most painless) service while feeling (almost) like at home. I was impressed when Dr. Alex saw a typo in my bill from 1.5 years ago which I haven't discovered, and immediately excused and reimbursed me...I think 99% of the dentists would not have told me and kept the money. Thanks Dr. Alex, it is a pleasure being your patient!

Dr. Alex R. is an excellent, academic dentist who also teaches at UBC. His knowledge and technical…read moreskills are excellent and that's incredibly reassuring to us fraidy cats who also know a thing or two about the technical aspects. I take my kids to him and he's incredibly patient. He never "over treats" and is available for emergencies. Really great staff make the place friendly and easy to book, pay, etc.

My wife went here not me which is why I didn't give it a one, however I got front row seats to the…read morereason behind the rating (And let me state that the girl I spoke to over the phone was quite nice): -1st this place seems incredibly busy, especially if your looking for a weekend booking you could be waiting for 2-3 months. -My wife was charged 40% over the estimate. A few dollars..pfft whatever, but this was far from a few dollars. -They only did half a cleaning...HALF, then told her she had to book another appointment for the other half?? "They didn't have time on her first booking"?? Get ready for ANOTHER payment. Neither I or my wife have EVER had to go for two sessions for a cleaning & x-rays. Nor have I ever heard of this.. -An email she received in response to a query about the price was a little patronizing and that was the final nail in the coffin for her.. The short story: She's a masters student & we are both covered by her plan. Even with the coverage Alma is still quite expensive, and the estimates are quite inaccurate as is the process once you get there. I will now pay 1/3 of what she might have paid for the EXACT same thing at Kingsgate Dental & the estimates are always within a few dollars as well. The waits are also 1/3 compared to Alma (they also open on the occasional Sunday). Alma should also get someone else to reply to customer service emails lol. The bright side..?? The bottom half of her mouth is pretty clean :)

Dentists get a bad wrap. Why? Because we are scared of them…read moreas kids, and it just sticks. Kinda like Polident. Well, have no fear, cause Alma Dental is here. For your most important part of your body. Well... one of them at least. One of the hygienists hums a lovely little ditty throughout most of the cleaning and I gotta admit. It's kind of relaxing. They are under the UBC extended health plan here, so it is quite cheap to keep your smile looking like a million bucks if you are a student. I paid around $25 last visit. I gotta say that for the dreaded dentist visit, this place is nearly as good as it gets. Perhaps if they offered laughing gas in the waiting room I would give em 5 happy/dizzy stars.

There are many things about this practice that I love. The staff is amazingly friendly and they are…read morevery digitized so everything is run very efficiently. I got Invisalign and I've been generally happy with my experience. I love the fact that they're also have flexible hours. I always have my appointments on Sundays.., what is my biggest dissatisfactions is their pricing? I went in for a cleaning the other day and had been emailed an estimate of what it would cost. I had a question for my dentist and she came in and spoke to me about the lineup of how we would approach treatment and I was charged for that an additional $12. I've been coming to her for two years and have spent a significant amount of money I cannot believe that she charged me for what amount to about a seven or eight minute discussion about what order to do our planned services in. Considering the amount of money I will have spent with her in total in the thousands I cannot believe she charged me for that ... I was absolutely horrified and due to that and also unrelatedly the fact that she is very far from my home I won't be continuing with her.

My experience with this practice wasn't great and I was let down. Especially because most of the…read morereviews are positive, and now I have to look for another practice. Here was my full experience: I had a dental plan with them but waited until my insurance kicked in to book my crown prep appointment. Once I set up my appointment they changed what I was initially supposed to get done which wasn't agreed upon my last visit. They booked me in for 4pm and confirmed two days prior. I called in advance explaining that there was traffic and that I would be 5 mins late. They called me at 4.05pm asking where I was (which is completely fine) but I was still in traffic and would be there in about 10 minutes but if it was too late I could reschedule and turn back to go home. They assured me that it was ok to come anyway, and that they would only have time to do one filling: 1. Turned out that they planned to do two fillings, which I was not aware of. 2. Told me to come in but once I arrived told me my appointment was nearly over and they weren't going to see me 3. My initial treatment plan was to have a crown prep completed but for some reason unknown, they changed it to a filling without informing me why. 4. Upon arrival, they told me that I was 30 minutes late. (I arrived 10 mins late) I pulled up my confirmation email and message that showed 4pm. The woman at the desk was very demeaning and tried to locate the email to 'show me' the appointment was at 3.50pm. When she seen that it was at 4pm she proceeded to say 'oh. regardless you were late' - An egregiously disrespectful manner of addressing a customer. Again, I get that I was late but a practice should not put the blame on a customer for having their own times wrong, a lack of organisation, and telling me to come in and not letting me get work done. They should also be transparent about what their treatment plans entail and not change them without advising the customer. Vancouver isn't short of dentist, I would totally recommend avoiding this one, especially if you are looking for transparency and a positive customer experience.

Never have to wait. Bin Xie is thorough, knows his stuff and doesn't push extras on you. He is…read morealways friendly and does not rush you. I am completely happy with this office.

Not happy with my Invisalign treatment. The assistant can barely explain why I need another set and…read moregot mad when I kept asking questions. It's been over a year when I was initially told my treatment would be 10 months. I'm very upset. Worst place for Invisalign treatments

Very understanding. Kind, friendly, professional. Excellent care. Very accommodating of my…read moreschedule. My son has no fear of these dental professionals.

Very fortunate to have this dentist after several searches for one who is a member of the…read moregovernment dental plan. They are a superb practice and Dr. Hsu is very accomodating and a good listener. Highly recommended.

Aarm dental I have been going to for many years my dentist was ashley and I had zero issues with…read moreher she explained everything to me looking me in the eye and was very proffessional.I was sad to see her go after that well it has changed quite a bit now there is a iranian dentist which is okay but will take me some time if i choose to still go there to trust her i had a cavity filled and she was a bit tough doing it and i actually went owww.I probably will change dentists now this is new management time will tell maybe i will go one more time.They have sent me a xmas card every year and the assistants are very nice and do smile so yeah no problems with old aarm not sure about the new.

This dentist charges twice the rate recommended by the BCDA so your insurance may not cover much…read more They also put sealant on my childs tooth and in the next appointment found a cavity under the sealant then tried to charge over 400 to fill the cavity without mentioning that the cavity was under a sealant that they had placed. Very unethical. Be careful with this place and don't be afraid to get a second opinion. There are lots of other dentists around.

We couldn't be happier. We brought our three-year old son in for a check up and his first cleaning…read more Everyone was wonderful with him, and his trepidation quickly shifted to ease. Highly recommend!