I'm very disappointed with my recent experience at Windingwalk Cleaners. From start to finish, the…read moreservice was careless and unprofessional.
We dropped off two items with clearly marked stains and pointed them out at the time of drop-off. When we picked them up, neither item had been properly cleaned--it honestly looked like they hadn't been touched. We left both pieces again, with the stains re-marked.
On the second pickup, only one item had been cleaned while the other still had the stain sticker on it, untouched. The cashier casually said they "probably thought only the blazer needed cleaning," which was frustrating given how clearly we communicated the issue. We left the second item yet again.
After the third attempt, we finally received the item back. At that point, I called the owner to request some form of compensation for the inconvenience. Instead of addressing the situation professionally, he became defensive, talked over me, and began yelling. I ended the call after telling him that was unacceptable.
Unfortunately, this experience showed a lack of attention to detail, poor communication, and very disappointing customer service. I won't be returning