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Dozy

5.0 (3 reviews)
InexpensiveMattresses
Open • 11:00 am - 7:00 pm

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8 years ago

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9 years ago

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Sleep Country - Told 3 or 4 times on phone I'm wrong because SCC does not text its customers. Nothing like being called a liar.

Sleep Country

(5 reviews)

$$$$

Discovery District, Downtown Core

DO NOT BUY FROM SLEEP COUNTRY - IT'S A RIP-OFF! I purchased…read morean extremely expensive pillow from Sleep Country after being assured by the salesperson that it was "top of the line" and would help resolve my ongoing neck issues. I was even given a five-year guarantee -- which I later discovered only applies if the pillow physically falls apart. In other words, unless the pillow disintegrates in your hands, you're out of luck. What they never disclosed during the sale -- and what I only found out after trying to return it -- is that ALL SALES ARE FINAL the moment you walk out of the store. I was stunned when I tried to return it and was told, verbatim: "The minute the customer walks out the door, they own it fully. We do not accept any returns." They attempted to justify this by claiming "Ministry of Health Guidelines" prohibit them from accepting returns -- a total fabrication. There are no posted warnings, no official Ministry labels, and no disclosure at the point of sale. Just a blanket "not our problem" attitude once they have your money. This is a classic bait-and-switch. You're sold a dream with misleading promises, only to discover their fine print protects them, not you. There is zero accountability, zero customer service, and zero transparency. BUYER BEWARE: If you're shopping at Sleep Country, don't believe a word their salespeople say unless it's in writing. And if you value your money, take it somewhere else -- this place is nothing short of a Scam

I had a good experience at this store…read more I was going to order online but instead thought I'd ask a few questions before making the purchase. I received good and knowledgeable responses and advice, and elected to make the order through the store rather than online. It was an easy process. (I ultimately picked up the mattress instead of opting for free delivery since delivery was booking out farther than we would have liked.) The actual mattress we chose - The Bloom Cloud - is super comfy and we are pleased with the quality. The mattress comes compressed in the box and you can easily set it up on your own. It is also feels really light once open, which makes moving it around and making the bed easy. I would shop here again and would recommend this store.

Dozy - mattresses - Updated May 2026

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