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Doxa Decor

5.0 (1 review)
Open • 10:30 am - 8:00 pm

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11 years ago

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Rooms To Go Kids Furniture Store - Pleasant Hill - Rooms to go kids wwinnet

Rooms To Go Kids Furniture Store - Pleasant Hill

3.0(2 reviews)
3.7 mi

I bought this bed from Kids Rooms to Go and the bed broke in less than a year. First the trundle…read morebroke because they used the wrong size screws to put it together. We had one hot wheel toy in the trundle. So it was not the weight. We pulled the trundle out by the handle so it was not the way we pulled it out. The trundle broke in less than a month of having the bed. I paid around $1000 for the set including the warranty which was a joke. Months later, the bed broke. My kid is 40 pounds, concluding the bed is made of cheap material. Rooms to Go deceived me in thinking this bed was sturdy and reliable which it was not the case. The warranty company was worthless. It took months for them to even view the bed. The inspector that came even said it was cheap quality and most likely a manufacturer fault. Once the inspector left, the warranty company did not call back for weeks. I had to call them to see what the delay was. They denied the claim. Thus changing what the inspector told us. I bounced back and forth between the company and the warranty company Because they were both tell me different things. This has been an awful experience for myself and my family. The bed had a three year warranty in which they still refused to fix or provide a refund. Currently looking to take legal action. If anyone else had similar issues, please reply to this post. I will never buy anything from Kids Rooms to Go again. I would advise anyone reading this to go to Havertys or Ashley's.

My experience was wonderful at rooms to go. Every time my mom and I drop in, we are greeted in a…read moretimely manner as well as helped to the fullest. Maurice helped us the most recent time we stopped in and he was fantastic. His customer service was superb. He remained cordial and professional from start to finish.

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Rooms To Go Kids Furniture Store - Pleasant Hill
Rooms To Go Kids Furniture Store - Pleasant Hill

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Pottery Barn - Display window

Pottery Barn

1.9(15 reviews)
3.5 mi
•$$$

Not surprised by these reviews......Just had my own Pretty Woman experience in Pottery Barn in…read morePeachtree Corners GA. Remember the scene? Was interested in new furniture, especially end tables for our living room. I was summarily dismissed by a lady with curly hair who told me, when I asked if she could point me in the direction of more end tables, that I just had to look around, they were all over the showroom. I can't wait to come back when I take my business elsewhere and spend the money I plan to spend and tell her "BIG MISTAKE!" It seems to me that physical retail stores are closing left and right, and there are still people out there who want in person guidance and who want to physically see the product, fabrics and textures. If only she had tried just a little harder to earn my business! Hi, ma'am, I'm the guy who had the jeans, red shoes, black hat black puffy vest and top. (DUH because the DAWGS are playing?) Remember me??

I don't know what is going with the PB Delivery Team and the local delivery vendors here in PB but…read moreour couch delivery was an absolute mess. Long story short, we received a damaged couch and asked PB for a replacement. After many back and forths the replacement fell through; no replacement for a couch we had to wait 2+ months for from first purchasing at the nice PB store. So all we could do was ask for a refund. Delivery came and picked up the couch. We were promised a prompt refund, but after 2 weeks still no refund came. PB didn't even have a record of them picking up the furniture. So we didn't have a couch and we also didn't have our money back. We are now left with disputing the charge with our CC company. And guess what? To this day, The Sales team at the local PB doesn't care about us! They don't care and follow up with our case! I would say avoid Pottery Barn for now until they make a systemic change within their org. The way they hand off customers between sales/delivery/customer service is a big mess. They are each individually apologetic when we speak to them about our problems, but all of them are left powerless with the actual act of satisfying the customer. There is no accountability within PB of seeing through that the customer is taken care of. Each team punts the problem off to the next team. And if the next team doesn't take care of the issue, those original individuals that handed off the problem doesn't follow up. There is no oversight and no accountability. The customer is just an entity in the system for them. The customers (you and I) are left having to call and follow up. The customer is left doing all of PB's dirty work for them.

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Pottery Barn - Display window

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Pottery Barn - Scents

Scents

Pottery Barn - The only end table I bothered to see after my experience.

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The only end table I bothered to see after my experience.

Doxa Decor - baby_gear - Updated May 2026

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