My Experience With This Business
I am leaving this review because I believe customers and members of the community deserve to know how they may be treated when a problem arises.
I had a situation involving my personal property that I was trying to resolve. I contacted the police and the property room to determine whether my belongings had been recovered or turned in. After making those inquiries, I was unable to locate my property there. I then attempted to communicate with the owner because I believed she might have information that could help clarify what happened.
Instead of having a calm and professional conversation, I was met with extremely disrespectful and hostile communication. During our interaction, she resorted to personal attacks and name-calling, including calling me an "idiot," "dumbass," and making insulting comments about my character. She also told me to "STFU" and used profanity toward me.
There is a major difference between disagreeing with someone and personally attacking them. I never expected special treatment--I expected basic courtesy, professionalism, and a reasonable attempt to communicate about a situation involving my property.
What concerns me most is that this was not simply a disagreement about opinions or customer service. I was trying to get answers regarding my belongings, and instead of keeping the conversation professional, the situation became personal and disrespectful.
I have documentation of the communication, including a video recording, so I am not making these statements based solely on memory or hearsay. I am sharing my experience so that others can make an informed decision for themselves.
As someone operating a business that interacts with members of the public, I believe professionalism should continue even when there is a disagreement or frustration. People should be able to raise legitimate concerns without being belittled, cursed at, or attacked personally.
I am not posting this review to harass anyone or create unnecessary drama. I simply want my experience documented. I would have much rather seen this handled respectfully and professionally from the beginning. read more
