Downtown Detail is really just a guy named Vinny. And this is a great thing, Vinny is amazing at what he does. I'm not much of a car washer, maybe 1-2 times a year when the car gets really grimy. But the 10-year old sedan was starting to look rough and I figured it could use a good detail. I cannot get over how good the car looks now. Pictures won't do it justice. Vinny took a clay bar to the entire car and the paint looks and feels amazing. Headlights are buffed and inside is spotless, pretty sure he conditioned the leather as well because its somehow softer. It took him a good three hours but he did amazing work. read more

I don't know why you would go with anyone else!! Such thorough work, kindness, and at a very very reasonable price. It is so hard to get your car into a detail anywhere and you have to be without your car and drop it off for five hours. Dijuan comes to you at a time when you are home and don't need your car and does a great job! If you are deciding where to get your car detailed, you have found the place! read more

Downtown Detail Mobile Services - Auto Detailing Near Me - Charlottesville, Virginia

Great service - left my car looking brand new! Will definitely work with them again. Thank you!

We walked in without any appointment and he was able to accommodate us. The technician was very friendly! It took about two hours to get everything cleaned on my SUV. I was excited to see the exterior of the car super shiny and the interior spotless when I picked up my car. Highly recommend. read more

Downtown Detail Mobile Services - Auto Detailing Near Me - Charlottesville, Virginia

Amazing! They got YEARS of kid dirt and grime out of my mini van. If you have kids then you know how they can destroy the inside of a car. My van looks like new. They're very courteous and professional. They were quick and reasonably priced. I will never go to the car wash again. They did an awesome job! read more

We called, and no one answered, so I hung up. I got a call directly back within 30 seconds and Vinny asked me where I lived so he could swing by and take a look at the car. He was at our door in literally 3 minutes. He quoted 60 dollars for the entire interior detailing and to wipe down and polish the exterior. He started work right away and was done within an hour. He charged 65 in the end, which was fine because he ended up totally washing the entire exterior and tires, etc instead of just wiping them down. Vinny was personable, extremely prompt, and went above and beyond our expectations. After paying 140 for a detailing job at Express Car Wash and being highly disappointed, I was very impressed with the finished product and the price. read more

Wow this place is amazing!!! Vinny did an absolutely amazing job on my (admittedly) neglected car. He went above and beyond to make sure my car was spotless, from coming to my apartment complex to buffing out every spot on my car. Very responsive and easy to schedule with, pleasant, and really went above and beyond in terms of service. Would highly recommend- in fact, my BF will be calling them soon to schedule :) read more

Downtown Detail Mobile Services - Auto Detailing Near Me - Charlottesville, Virginia

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Vinny was wonderful and so was his assistant Quintin. I wanted to surprise my husband with a early father day gift with cleaning his LR4 Land Rover. The car looked great and when I asked about the rims needing a little TLC he quickly added a little bit more shine. The attitudes and workmanship could not have been better! Definitely would recommend them to anyone who wants a new car to drive after getting it detailed! read more

Downtown Detail are THE BOMB. The team came out to my home in Willow Lake in September 2020 (in the middle of the pandemic and all that jazz), all PPE geared-up and ready to work. My Hyundai was only six months old, but I had adopted a foster dog, so it desperately needed a good detail to get rid of muddy paw prints and dog hair. By the time the guys were done, my sedan looked cleaner and smelled better than the day I drove it off the showroom floor. Vinny even managed to polish out a scratch on one of the rear doors caused by a stray shopping cart. I seriously considered asking the guys to detail the dog next... read more

The car looked great at the outset, the exterior in particular, and leather was cleaned well. But a week or two later, I had to fold up the back seats to flatten the trunk (SUV) and discovered that the area underneath hadn't been touched at all - all the crumbs and junk that were down there before the detailing - and there was a lot - were still there! For a job that cost close to $200, that is very disappointing. read more

Vinny and his guys did an amazing job. I had dropped off two of my vehicles to get detailed; a truck and a sedan. It's been a good two years since my cars were cleaned, and probably 4-6yrs since they were detailed (when I had bought the cars). I have a dog too, so her hair and nose marks on the windows were all over. When I picked up my cars (I dropped them off to him), they were clean and shiney -it was like reflecting like a mirror. I did a walk thru, and I thought it was perfect, but Vinny still wanted to do the windows one last time (inside and out). Then he noticed one of my truck rims weren't to his liking, so he re-cleaned that one before I left. And he's so hospitable. Definitely taking my vehicles to him again! Especially for the price!!! Best in the area. I have to mention, he can come to you too! He brings his own water (tank on the bed of his truck) and cleaning supplies so he can work anywhere as long as he has space to park next to you car. Highly recommended. read more

I believe in Dijuan! Dijuan has a talent for cleaning cars and he has a breadth of knowledge about the functions of various car cleaning supplies, and gave me tips about them. He is well-equipped to do your job, and willing to fix spots if you see them. My favorite part was the cleanliness of the carpets. He went under the mat and removed all of these pine needles woven in to carpet that I tracked back from the Pacific Northwest! No way was I going to do that myself. Insider Tip: If you give him a tip, he does an extra sealant! Word to the Wise: I would only come back again if he set an appointment from the very first phone call (beware if there's rain in the forecast, unless you have a garage). ***If you're not successful with your first call and you have a busy schedule or are bothered by inefficiency, don't waste your energy trying to pin him down.*** But I believe in Dijuan. He can figure this out; he's going to buy a planner for Christmas in July so he can manage his time! You can do it Dijuan! Here's a free one ONLINE! http://simplybook.me/ It was easy to forgive him because he's like a cute puppy dog and wishes you a blessed day. Feel free to message me if you have any questions about my experience. read more

Vinny was able to make my 10+ year old car (which had never had a good clean) look new. He was able to come to my apartment to do it, and was great about clearing up a small misunderstanding. I'd definitely have him come to you, though. I think his location is just a (not very nice) gas station. read more

Vinny took great care of me. He came to my house, worked for 3 hours in the hot sun, and totally spiffed up my car. He took great pride in the quality of his work, showing me his products before he went to work and giving me the "grand tour" of my clean car afterwards. Would highly recommend him! read more

Vinny has been getting a lot of work lately so he wasn't able to get to my car as soon as I would have liked. However, he was willing to work around my schedule & the work he did was excellent. He came to my office & took my car from there. When he brought it back, it was sparkling clean, looking much better than it has been in several years. Definitely recommended. read more

Vinny did an amazing job! I will be a returning customer without a doubt. I have used many detailing companies in the past and had both highs and low but not with VInny, he knows detailing cars and when he is finished it looks showroom new. I called this morning and he was here same day and finished without a smudge. Downtown detail is highly recommended! read more

DO NOT USE THIS BUSINESS.....I'm not even convinced this is a real business. I tried for MONTHS to schedule a detail. I either got an answering machine and left a message, or texted (like the voicemail had recommended) and got NO RESPONSE ON MULTIPLE OCCASIONS. One time he texted that he's very busy and to be patient, so a month or so later after not getting a return call again, I tried again to contact him, and again...nothing. Another time he responded to ask if I could come down later that day, I asked when, NO ANSWER! I had bought a Living Social deal and have since been refunded. When I spoke with Living Social, they informed me that they had gotten quite a few complaints about not receiving a response from Downtown Detail and "Dijuan". This "business" is a sham and/or really bad at managing their clients. I certainly would not recomend it. read more

Vinny did a great job on my Porsche Cayman S. He was on time and was very detailed. When I got there, he made sure we went through each corner of the car and wiped anything that he missed. Great detail for a good price. read more

Vinny does great work and takes pride in his efforts. He also is very reasonable on pricing and will work with you. Best place in Charlottesville for auto cleaning and detailing. I will be coming back and definitely would recommend his services to anyone. read more

One of my dogs vomited all over my back seat and I was freaking out! Initially I thought I'd just drive to the dealership and trade it in, because who wants to deal with the stench. But I wised up and hit Google. Vinny did a bang up job cleaning my interior and I'll be utilizing his services on a regular basis. read more

He came to our house and cleaned our car from top to bottom. He used his own vacuum and water to clean and wash the car. Very thorough! It feels like I'm driving a new car. read more

They showed up at my office and did a great job! The car looks like new and they even got scratches off the passenger door which had been driving me nuts. read more

Vinny was absolutely terrific! I called him and he came to my house within a couple of hours and did an unreal job. Spent 2 hours paying attention to every detail. Highly highly recommended! Made my car look better than when I bought it on the lot. read more

Vinny is a specialist in making OLDER cars look beautiful again. He made our 17 year-old Mercedes glow -- like it came off the showroom floor. He also revealed to us the dark secret of ordinary car detailers: To save time, they use lots of compounds to buff your car fast...and this scrapes down your coat of paint -- damaging it. On darker cars, they often ruin your car's look by leaving swirls where their brushes worked your car's surface TOO hard. Go to Vinny: find out just how great your older car can look. We'll never trust anyone else with our car. read more

Vinny came to my place to clean my car within 2 hours of a same day call. My children had spilled liquids on the seats and it was very dusty. It was extremely hot and humid the day I called Vinny and he did a fantastic job. I will use him again and I recommend him to anyone! read more

They did a seriously great job on my very disgusting mini van! I also called the day of and they fit me in, which was great. Convenient location too. read more

Easy to work with. Nice guys. Took my daughters' dog smelly car and turned it into "new car smell"

These guys are so thorough. I have never seen the car this clean--inside and out. They're very efficient, quick response, and they come right to you and your car. Very convenient service, and I highly recommend them. (3/12 edit: my neighbor actually asked if I'd gotten a new car, because the exterior was so shiny.) read more

Vinny did a great job making my car look brand new. A puppy got sick in it and he cleaned it all. It was also very convenient because I dropped it off in the morning and he gave me a ride to work. He had it back in my lot before lunch! read more

Had a horrible experience with Downtown Detail!! Had made arrangements far in advance for a Heavy Use Cleaning ($140). Despite emails with the date and time specified, texts and phone calls, the guys showed up on the wrong day to pick up the car. When we finally got back on track and confirmed the original and proper date and time for the cleaning, they were a no-show. When I called, they didn't recall the plan. After refreshing their memories yet again, they said they'd pick the car up (at 2pm, when the agreed-upon time pick-up time had been 9AM, with a return time by 3pm), but would need till 5 to clean. Told them I needed the detailed car back as agreed to show it to a buyer. Vinny assured me he could get the car back to me, fully detailed, by 3, because he had a full crew to work on it. He did return it by the time promised, but it was NOT a satisfactory job. Work specified in the description did not appear to be done. Also said he'd restore the headlights at no charge if I brought the car back on Saturday morning. I did so, but he was not at the location specified. When I called him, he said he had gone home because it was a slow day. He then said he'd call back to arrange a time. Never heard from him. REALLY poor communication and workmanship. Don't waste your time or money with this group. As follow-up to your response, Dijuan, the pick-up/detailing date was always set for Thursday, July 14, and never changed on my part. It was referred to and reiterated in every written correspondence, and again on the phone--and finally, through text, when you tried to pick up the car on the wrong date. You had requested that I text the address for pick-up. When I sent that, you somehow completely forgot about the booked date and thought the pick-up was immediate. But again, it makes my point about poor communication and follow-through. The idea of a mobile-detailing service, with pick-up and delivery, is an appealing one. But proper communication and record-keeping is essential. I was coming in from out of town, and had that one day only--July 14-- to get the car ready for showing, so there was no margin for error on this straightforward task. I hope you will use this review as an opportunity to improve you process. With proper communication, record-keeping and scheduling, you will have the proper time to perform high-quality work for ALL of your customers. Remember that people are twice as likely to talk about bad customer service experiences than they are to talk about good experiences. And since customer reviews serve as your advertising method, this is an opportunity for you to improve your business, your reputation, and your profits. Best of luck to you. read more