Update: Someone from the wash got in touch the next day, and asked for photos. We sent them in and then were invited to come back so the detail manager could make it right. We did, and they buffed and waxed out the marks. The detail manager was friendly and apologetic, and did the work himself. We are satisfied with the outcome, though the marks shouldn't have happened in the first place. Plus I had to take off work to get there before 3pm in order to meet the detail manager. Because of the inconvenience, we don't feel right going up to a full five stars. But excellent service recovery! read more

White Horse Auto Wash - Some of the damage to the finish - Car Wash Near Me - Charlottesville, Virginia

Nice staff, horrible management! People make plans around things like this so I drove across town to go here and showed up 15 minutes after they opened. They're closed until maybe noon because it's a light drizzle outside. They have a canopy over the drying area. What's the deal with rain. Are they going to melt? The staff were very friendly, but said the manager wanted to wait for the rain to stop. Last time my car was washed there it was pouring out. Time to find a new place to wash the car if you can't depend on them being open. read more

After spending over $80 on my daughters car today I was so disappointed to find grass along the seats and doors, leaves and grass in the trunk the door jams completely dirty without even a cursory wipe down The outside also poorly done I paid an extra $20 for the wax protection to be hand applied It was applied right over the grime that was left in various places on the car If the wash tunnel was not able to clean the car properly, why would they not offer to run it through again before applying the coating I left the trunk open and specifically asked for it to be vacuumed, it was a poor job leaving behind both grass and leaves. Like the door jams, not even a cursory wipe was done around the edge of the trunk By far the worst car was for the money When I complained they said I could return to have it redone but i had already taken it elsewhere I asked for a refund but was told they do not give refunds Stay away from the Charlottesville Whitehorse Auto Wash read more

White Horse Auto Wash - Debris left in the trunk after vacuum - Car Wash Near Me - Charlottesville, Virginia

Came here new to the area needing a place to wash my lifted truck and this is one of the few that fit it. Paid for the superfecta as I was told it's a better for only $5 more. So I did, expecting my truck to look amazing. Only to get home and the inside of my truck was barely touched at all. My floor mats weren't removed, they only briefly wiped down the drivers side floor mat. All of my doors still had smudges and marks on them. And my center console wasn't even touched. The outside of the truck was intermediate at best. Blue soap residue everywhere, and honestly all their wash did was shine the truck up and didn't remove dirt. Very unhappy with the results and won't be back. Got home and did a brief overdo of everything they missed read more

This place is the absolute best. First I thought the price was too low and expected much less than the description. Above and beyond. Add this. It was a Friday night after 6. This crew rocks. read more

White Horse Auto Wash - Getting it done! - Car Wash Near Me - Charlottesville, Virginia

This place has gone from bad to worse! just paid $44 to have an interior and exterior wash. No detailing. it was supposed to include cleaning the wheels. The wheels were not cleaned, inside was not wiped down In multiple places, drivers side floor not completely vacuumed. I will definitely not be back Too expensive for such a crappy job. Don waste your money or time !! read more

Usually I have a great experience at this car wash. Unfortunately the person who guided me into the wash was not skilled. My rear wheel fell off the track when entering the wash. Thankfully no damage to my wheel after the violent jolt. Then part way in the wash when the soap was applied the wash malfunctioned and I was stuck inside for 20 minutes. I would have appreciated some attitude adjustment like a free inside clean or something to make up for the time lost inside this wash. It was claustrophobic and I almost missed my appointment. read more

I got the trifecta. Which was supposed to do a thorough cleaning inside and out. The inside was done well. the outside left a bit to be desired. There was a stain with something spilled on the drivers door -- it is still there. Also the back door of the mini-van had some crud still stuck on the door, on the shelf just below the glass. It is my bad in that I did not check things before I left - though the drivers door was conveniently open for me to drive away - so it was not obvious. Other that that the wash was thorough and the folks doing the cleaning did a very good job. read more

Streaks everywhere, my windshield and dash panel look worse than before I came in. There was also some soapy residue splattered on the side of my vehicle when they called me over and said it was finished. I had to wipe this off the door myself right in front of the employee who acted like he didn't see anything. Not even close to worth the $54. Save your money and do it yourself at home. Also wasted 20-30 min in line because they only had 2 people working the "detail" lines. read more

White Horse Auto Wash - Dash panel looks disgusting.... Worse than before I took it in - Car Wash Near Me - Charlottesville, Virginia

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Paid $35 to have my cars Consol Scratched and Gouged up as well as the Scratches to cars Paint! If you want a Damaged car - its the place to go . They Accept NO Responsibility!! John P read more

White Horse Auto Wash - Car Wash Near Me - Charlottesville, Virginia

This formerly excellent car wash has fallen in quality, while raising prices. The last few times, they've done a careless, rushed job on the interior, missing some things completely... no dash dusting, didn't clean interior of rear window, failed to replace floor mats, etc. I think I'm done with them now. read more

I am not really sure where I should start. So, I would ABSOLUTELY NOT recommend White Horse to anyone. I scheduled a Full Detail on Sunday, August 18th at 11 a.m. Just a brief rundown of what that includes for $250. White Horse advertises "Deep cleaning of door jambs, cracks, pockets, glove dash, console, and crevices. Shampoo of carpets. Shampoo and deep clean of trunk/ cargo area." This is on their website. They also advertise "removal of surface contaminants, polish & wax with or orbital buffer, Paint sealant, exterior trim treated, and wheels cleaned and dressed." Also clearly advertised for a total of $250. Well, I dropped my truck off and was expecting ALL of these services. The "Boss" told me it would be about three hours. An HOUR LATER, I was called and told my truck was ready. So, lets take a look at some pictures for what these morons accomplished in that hour. PICTURE ARE IN PICTURE GALLERY- Please go check them out!!! 1) Orange rag was used BY ME, cleaning the truck rims that were conveniently covered in some kind of oily sheen that they use that masked the dirt. 2) Green rag was used BY ME, cleaning off the exterior trim, front bumper, backs of the side view mirrors, and parts of the "Cargo Area" . This includes the DEAD BUGS that were STILL splattered on the front of the truck. 3) Yellow rag was used BY ME, cleaning interior trim and "CRACKS & CREVICES"(their words) I have also added pics of the windshield and the receipt. In a nutshell, they didn't shampoo anything, not the interior carpet or the cargo area. They didn't DEEP clean anything, cracks, crevices, door jambs, console. Certainly didn't remove "surface contaminants" such as dead bugs. No exterior trim was cleaned. And they ABSOLUTELY DID NOT clean the wheels. I'm not sure why none of this was done. I paid for it to be done. In my opinion, White Horse employs a bunch of lazy, unmotivated, scam artists. Really Good of you White Horse, stealing money. --- It took me over two weeks to decide to write a review. I wanted to be clear about everything without acting a fool. This is my experience and my educated response to the work done by White Horse. NEVER WILL I USE THEM AGAIN AND I STRONGLY RECOMMEND THE SAME FOR EVERYONE ELSE. GO SOMEWHERE ELSE. read more

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I had the "Meticulous Clean" done 6 days ago. The employees were great -- very fast and efficient, and I thought they did a good job for the price. My problem was that they either used an air freshener or some very stinky cleaning products on the interior of my car -- Horrible artificial fragrance! I have kept the car out in the sun with the windows open for hours at a time, and it still stinks! read more

for quite a while very good car wash, but not this last time poorly done streaks everywhere bird poop still on the exterior dirt on the grill door jam still dirty basically a job and I paid quality wise $60 for a $10 car wash read more

Whitehorse has now lost my floor mats twice... If there was a lower rating, I'd give it. read more

Darnell waxed my car and did a great job! I have a monthly membership and these guys always deliver. Appreciate it!

You can get a free, automatic car wash if you sign up for their text notifications. However, I would not recommend ever paying for the automatic wash; there was literally no difference in the cleanliness of my car. The detailing is probably better but I did not get this service. read more

They showed up and more today. I have been here before and wasn't entirely impressed. However I decided to give them another try and my boyfriends car was a DISASTER! So I bring it in and tell them it needs a solid once over. Go through the car wash, get in line for detailing. My stupid self didn't know the car self locked, so one girl looked pretty annoyed. They did a once over, but then the I believe manager took my car and said he wanted to do a personal once over on the vehicle. He proceeded to vacuum more and wipe more down. I am Thoroughly impressed by my service today! In hindsight, I should have taken before pictures. The pictures posted don't do it justice had you seen what it looked like before. read more

White Horse Auto Wash - Car Wash Near Me - Charlottesville, Virginia

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I have 4 kids so my interior was in really bad shape. I let them know ahead of time, scheduled online for a full detail, and pointed out to them the problem areas when I got there. They took three hours. They were very nice, very attentive. I'm taking off one star because they missed a couple little spots, and a little plastic piece that covers the bolt that releases my spare tire (in the front compartment) went missing. Minor problems, overall I'm very satisfied. I'm sure I'll be able to find something to replace the little plastic piece. read more

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A good reasonable detailing after you take your car through the wash. I don't like the car wash as it's not touchless and this large rubber washer fingers can pick up debri and scratch you paint as they spin. read more

I HAVE CANCELLED MY UMLIMITED CAR was ON THEIR WEB SITE. I have an email confirmation of the cancelation. White horse car wash continues to charge my credit card for the past three months. I had to call my credit card company to get a refund twice. I HAVE TO REQUEST ANOTHER REFUND THIS MONTH, it's been three months. Nobody answers their telephone or returns your messages. DO NOT SIGN UP FOR THEIR MONTHY PASS. ITS IMPOSSIBLE TO CANCEL IT. read more

The place is comically bad. My car actually ended up dirtier than it was before I paid $18 plus $5 tip (tipped before I had a chance to look at the finished product). Hey, it's no big deal--just a bad car wash. But I wasted time and money to come away with smudges all over the paint. read more

White Horse Auto Wash - Where did the shine go? Not on my car's exterior. - Car Wash Near Me - Charlottesville, Virginia

Do not waste your money!!!! I just left there. As soon as I got in the car I was not happy with the quality of the service. The windshield is so foggy! They use dirty rags repeatedly! Pictures do not lie! Worst car wash I have ever been to in the United States!!! If no stars were an option, I would have chosen 0 stars!!! read more

White Horse Auto Wash - Car Wash Near Me - Charlottesville, Virginia

I took my dad's car here to get it, cleaned as a gift. The whole car was covered in dog hair, and my dad never takes the time to really deep clean his car. Alieu and Sulayman did such a great job made it look brand new, my dad will be so happy! read more

Employee guiding me on the track did not want to be there. He didn't care much about directing me, so I wasn't in correct position approaching the track. So, when I got to the track it yanked my car in line so aggressively that my mud flap broke loose. God only knows how my alignment didn't get messed up as well. Subtle scratch marks from the dirty brushes could also be seen after the wash. When I got my towel dry they do by hand, there were several spots that were still dripping wet when finished. You shouldn't really ever go to a car wash if you care about your cars exterior, this was my reminder as to why, but if you really need it washed and can't do it by hand there are definitely better options out there. read more

I asked for a car wash with floor mats cleaning. They pointed to the more expensive package at $27! (w SUV surcharge). So I thought I'd give them a try. You sit in the car as it runs through an auto wash (like you get for $8 at a gas station). And then pull out to a line and wait for the interior to be cleaned. I waited almost 25 minutes to start the interior cleaning. When I came out of the waiting area to retrieve my car I put a tip in the tip box. Then one of the guys came up and said that he cleaned my all-weather floor mats but that's not part of the package. He did it as "a favor this one time" but warned me that that package doesn't include it. "So don't expect it next time"... "oh! okay... oh, thank you! I'm so sorry! Thank you!" but wait a minute! that's what your people sold me as I drove up, when I asked the floor mats to be cleaned! I paid EXTRA for all that...! It doesn't say all-weather mats are excluded. Then when I got home I started replacing all the stuff my wife likes to keep in the car (water bottles, shopping bags, blanket, workout bag etc etc etc. only to discover none of the door pockets were vacuumed or wiped down. The cup holders were sparingly wiped but not clean. Poor management and shortages of good workforce are evident here. I don't mind paying for good and thorough service but I don't like paying high prices for poor service and a scolding from an employee for buying one of their advertised packages. After I got home I took the all-weather mats out our second car and hosed them down. If you want it done right...and don't want to pay for a reprimand, go elsewhere or do it yourself. read more

I rarely write bad reviews but I have had mediocre car washes here prior but today left me never wanting to go back. I spent $65 on the meticulous clean wanting my interior to be addressed. It looked like they didn't even vacuum, there was still visible debris on my back seats, truck, and trash still under the passenger seat. The attendant seemed mad he saw the ticket was the extra package then when finished he "screamed "let's go!" To state the car was finished and apologized to the car behind mine for the wait...When I looked and told the guy it looked like it wasn't vacuumed he says "oh it's been vaccummed " and then snarkily tells me to have a good day. Will not return...not a good value. read more

Takes appointments online, sends reminders, etc., and when we show up no one is there. Waited half an hour. Their phone numbers are all google voice free numbers, most of which are full and not accepting voicemails. Don't expect anyone to answer the phone. We scheduled online an interior cleaning on day off from work and we're there at 9am. This business thinks it's ok to not show, not have any accessible phone numbers, and not even voicemail? This seems like a money laundering operation more than anything. "White horse?" Hm. I don't know. Google voice numbers with no voicemails. No showing up to appointments. This is insane. read more

Outstanding customer service and they did a fantastic job on our truck that has seen way too much field duty. We plan to get a monthly subscription for regular car washes. read more

I went to White horse Auto Wash on November 6th in Charlottesville virginia. I paid for the super trifecta $36. I inspected my vehicle after it was completed and I noticed that the back end the hatchback cuz I have a SUV and the back top we're still dirty. I asked the young man if they could clean that off and he said no I would have to go back through the line and they would have to scrub off the tree sap and dirt.I did not go through the line because it was a long line and I do not park under a tree. when I got home I sprayed a little bit of Windex on the dirty area. It cleaned it off. Not sure if I will go back there again. read more

Just paid for the best exterior wash they offer and my car is just as dirty as before I went through the car wash. Do not go! you are better off at the gas station, same quality but for half the price. read more

$60 for enhanced interior I cleaning, and it looks better when my 10-year-old does it. They didn't vacuum half of it, they didn't dust off half of it, big streaks on the exterior of where it didn't get dried, total waste of money read more

I just came to get my car washed and Donnell was so helpful. I came with my infant and he helped me by getting my things (stroller, car seat and child) to the car and was also so sweet with my son. It is so nice to have nice people who are willing to go the extra mile. It was so appreciated. Also, my car looks nice :) read more

Took my car in yesterday to be cleaned. Paid for the $25 package... tire shine, doors wiped down interior wipe and vacuum. Glad they vacuumed because that was about all I got! Picture of dash, spots on review mirrors, no tire shine and the passenger door NEVER touched! I give up. I keep trying them hoping for better but it gets worse every time. :-( read more

White Horse Auto Wash - Dash half wiped down - Car Wash Near Me - Charlottesville, Virginia

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Excellent service Above and beyond I needed tire pressure checked and they were awesome Amazing detail read more

First time customer and went in for one of the more expensive interior/ exterior services with clear coat add on. My car was pretty dirty due to having been parked under trees for a good part of the year so there was somewhat caked on dirt. The interior cleaning was satisfactory; however I was shocked at how dirty the exterior looked. I could see large swaths of dirt still embedded on the hood and around the lights. I figured maybe it was tree sap or something worse than dirt... I got home and used a car detergent we had and got out there with a sponge, preparing to scrub away. To my surprise the dirt came off pretty easily with a sponge. White Horse needs to either replace those crappy machines or get staff to actually use scrubbing brushes for pretreatment before the machines. Ticked off that I spent a not insignificant amount on a bad car wash... will give Tidal a try next. read more

I got the trifecta. Terrible job I'll let the pics show. The interior was barely touched. One floor mat not vacuumed windows not cleaned read more

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Never go here!!! I went to get a car wash right before my wedding and their conveyer belt punctured the side of my tire. It was 100% their mistake, but have been horrible to deal with. They have been to opposite of courteous and refuse to work with me to resolve the issue and get me a new tire. There are several more reliable, and less crony car services in C'ville. Please go somewhere else and avoid the headache that I have been dealing with for the past month! read more

What a wonderful place. The staff was unbelievably friendly and made me feel like a queen with my filthy car (due to two small children and a messy husband) was magically transformed into my royal carriage that I can enjoy riding in again. I've been converted to a loyal customer. Thanks! read more

I am a monthly member who pays about $25 for exterior wash. I come maybe once or twice a month only so you would think the value would be pretty good. Showed up on August 8 at 9:30 in the morning and was first in line. After moving onto the automatic ramp the system shut down. 15 minutes later they finally got it started but none of the washing components internally worked and all it did was spray liquid onto the car as it pulled me through. Once I came out there was about 10 cars in line and they said it was now working and I would just have to go through again. This is the third time the reliability of their equipment has failed in the last four months. I will cancel my membership. read more