I rented a 10x15 unit for $70/month.
After a couple of months, CubrSmart bought them out & they tacked on a MANDATORY insurance fee for $12/month. I called and showed them my homeowners insurance policy that covers items stored in a self-storage unit. She agreed to issue a $12 credit towards the next month's rent.
When I paid online, the credit was not applied.
I went back and showed the lady me rental invoice the still had another $12 due, PLUS now a convivence fee to pay online.
I protested again. Today I got a rate increase in the mail. My $70 unit's rent up from $70 to $163, an increase of 132.86%.
Steer clear of CubeSmart. read more