I have been using this storage facility since Oct 2022. The staff is amazing, attentive and…read moreresponsive! I'd highly recommend this facility for anyone, especially downtown dwellers or if you live close to downtown. This place is completely secure and has 24 hour monitoring and onsite presence. The loading dock or side accesses are very roomy and convenient.

I've been renting from this facility since it opened (more on this later) and can honestly say that…read morethis has been the best experience I've ever had renting a storage space. Taylor (Owner and Site Supervisor) and Gabriel (Facility Manager) have gone above and beyond in every regard to provide me with the best customer service and all of the accomodations I could need. There are three floors packed with units ranging from a humble 4'x4' to units that could hold an entire household of 6's belongings. Every unit offers indoor, climate-controlled security with keypad entry. The top floor is street-level and houses the front office. It has a massive garage door that opens into a loading bay with a custom-made ramp that cleverly incorporates stairs into its design. The bottom floor offers direct access to the units through an equally large garage door with a fenced-in loading area, and there is also a unit available for vehicle storage. The middle floor is spectacular in its own right, with a huge street-accessible parking lot (available to all tenants) built on a plateau adjoined to the building with a robust walking bridge and a door large enough to accommodate tenants with large pieces of furniture. There is a bathroom available on the top floor as well as an entrance to the front office. Some of the superior services and conveniences I've experienced during my time renting here: * When I was moving in (an arduous feat for one man as I had a lot to move), Taylor and Gabriel both offered something to drink, as well as any physical help I might need. * A couple of occasions I have needed access outside of normal business hours. I simply contacted the MOD and was granted access. * I had a wire shelf that had come undone from its frame. I asked one of the maintenance staff if he had his welder with him and he confirmed that he did. I stepped out to grab some more items from my car for no more than ten minutes, and when I came back, he already had my shelf repaired and waiting by my unit. He insisted that he needed no compensation when I offered to pay him for his service, stating "It was no problem at all" with a smile. * I had lost the key to my lock. Taylor offered both her assistance and the tools necessary to remove the lock. * One time, the anti-theft system on my car prevented me from starting it while I was parked in the loading bay. Gabriel continued to check on me and offer his assistance, asking if there was anything I needed. The situation caused me to be there long after business hours, but Gabriel assured me there was nothing to worry about and made himself available until I finally got everything packed away. * Carts of all sizes and degrees of maneuverability are on-site and available to tenants, including a shopping cart. * Welcoming good vibes, patience, and overall friendly interactions with management. * Incredible pricing and units available in every size imaginable. * Conveniently located in the heart of Downtown Little Rock. * Full integration with any U-Haul account. I can pay rent, see my payment history, active rentals and more from my U-Haul app. * A sturdy Chateau disk lock provided free with every rental, as well as a trendy key fob so you can easily identify the key to your unit. * An adorable and super-friendly tactical office dog that loves to watch you while you unload as much as she loves a good petting. So far, I fail to find anything to complain about. The entire facility is incredibly secure with cameras inside and out, and every point of the exterior is video recorded and monitored 24/7. There is a manager on-site 24/7 as well, and in the event that anything were to happen there is already somebody at the scene to expedite the resolution of any situation that might arise. I truly feel like my things are safe, and I am constantly made aware that I am a valued customer at USA Self Storage's Union Station location.

Horrible customer service. Rude staff. Totally disorganized…read moreand price gouging on existing customers while offering lower rates to new customers! No Dumpster. Slow response to resolve issues. Damaged property from their painters and the owner passed responsibility off to third party. Do not use this place or trust them.

I have used this storage for a few years. They are always reliable and responsible. Recently, they…read moreare upgrading areas, so they hired a crew and scheduled a time for me to be there to oversee the move of my storage.

10/10 customer service. Definitely one of the best storage options I've come across since living in…read moreArkansas. Very clean and maintained. Would recommend to anyone!

Working with Red Dot Storage has been an unmitigated disaster. From the moment I booked I've had…read morenothing but trouble. First off, I booked a parking spot and a 10x15 unit. I was told my unit would have a green wire seal and to take it off and move my stuff in. Upon arrival that evening I was given a 5x10 unit that had a lock on it. Of course corporate was closed so no help there. We moved our stuff into a nearby unit with a green seal and called the next day to get it changed. Mind you on arrival the gate was wide open! When I called I was told "I should have called and asked for a code to unlock the red lock...." When customer service was closed... how does that work? I was forced to move all my stuff again and went through about an hour on the phone with someone who couldn't care less. I also tried to upgrade my parking spot to a storage unit. After being on the phone forever, I was finally told I'd be billed x amount extra (which was fine) and to pay it. Upon inspecting the unit there was no way it could be used due to the massive 7 inch step down and I asked to just cancel it. This was almost two weeks ago and I'm still receiving collections emails for an amount I never should have paid for a unit I never even opened... Then I tried to go back one day and the gate wouldn't open. Customer service told me 7 different codes to try, none of which worked... I asked what I should do and was told "We've escalated it but no will will be on site until tomorrow." SERIOUSLY?!? No one here cares, customer service is not a thing and this place is incredibly insecure. The moment I can I'll be moving my stuff out and reporting this company to the BBB. Wow.

Just updating to say they offer auto-pay now so I don't have to call each month to pay my storage…read morerent! Still great service even when I do visit the office, and I never have to worry about the security of my things I have stored. Love the place!

The female packer had the WORST attitude and was covered in cigarette smoke. Trying to settle a…read moremiscommunication and she just jumps to that she's just going to leave (in which they did...thank Jesus). Ultimately we had to have a Travel Management Representative come out to settle the whole situation. As they were leaving I still had to sign for the boxes they packed and the inventory wasn't even full filled out... they packed 3 boxes and only 1 is reflected on the inventory.

Update from 1st review Wardrobe delivered and I was not…read morecharged an additional fee.Individuals that delivered were professional hardworking and courteous.

This was my first time needing a storage unit. Susan was very helpful and it was so easy to get set…read moreup! I would recommend this place to anyone in the area looking for a safe place to keep their stuff!

Very great place, the owner lives on the property so it makes this place feel a lot more secure to…read moreme. They also offer a free Truck you can use to move your items. Great place. 24hr access.

Best junk hauler I have used to date! I have used just about everyone in the area and the ON CALL…read moreJUNK HAUL guys by far are the best. They are always on time, affordable and clean the job site better than it was before we added all the trash. They go above and beyond for even the smallest jobs. HIGHLY RECOMMENDED!!

Metro Services made renting a dumpster in Little Rock incredibly easy. From the first call to…read morepickup, everything was smooth and professional. They delivered exactly when they said they would, placed the dumpster perfectly, and were very easy to communicate with throughout the process. Customer service really stood out. They were friendly, responsive, and happy to answer questions without rushing me. The pricing was straightforward with no surprise fees, which I really appreciated. If you need a reliable Little Rock dumpster rental for a cleanout, remodel, or construction project, I highly recommend Metro Services. I'll definitely be using them again.