if you want your car to be good and reliable after your visit, do not go here I went in for an idle speed accumulator which means whenever you put it in park how far it's gonna auto upper down mine was idling at 3000. I got it back 500. There's now a leaking smell of gas it constantly dies out and it takes about five or six cranks to turn over not to mention. I also paid $900 for that. read more

Beware!!! If I could leave negative stars I would. This place is now run by a bunch of hacks. If you are not aware the original owner died suddenly some months back and the son in law runs it now. I was rear ended in October and since my brother-in-law is supposedly the painter, I made the call to bring it there. Stopped by for an estimate and sent it to the Insurance company. I wasn't sure if I wanted to fix the truck since it was 20 years old. But I made the call to have it fixed. Insurance paid for the bed to get fixed, so I dropped off a new tailgate and new paint to match door handles to be painted at the same time and told them let me know when the bed is off because I wanted to replace the fuel pump and of course that was zero effort with the bed off. I also asked them to fix the back panel of the bed, it was almost touching the bed because something slid into it. All they had to do was grab a block of wood and a hammer to straighten it out, that was it. Shortly after dropping it off to get fixed I decided to have the rest of the truck fixed, and I would pay out of pocket for the rest. The insurance company already sent them the check for their portion even though I told them not to. I called Logan and asked him to write an estimate for the rest of the truck for just paint and body work and told him I would supply the parts. It was getting close to thanksgiving so I told him to send the estimate with my brother-in-law because I knew I would be feeding him for thanksgiving. Thanksgiving came and gone and never got the estimate. Talked to my brother-in-law and he said the total was like 2,300 for the rest so I told him to tell his boss to fix it. I told logan when I dropped it off to take your time since I have multiple vehicles. I dropped off two used doors for the driver's side of my truck. The doors were from and 08 and mine was an 05. I was told they would fit gave them to my B-I-L and said let me know if these won't work. Never heard a single thing from logan, in FACT he never even called me once, never got an update. My B-I-L proceeds to text me complaining about the parts I brought in, oh there's a little bit of rust on this one and oh the new tailgate you brought me is all dented up. Yes, it was a $100 tailgate from Ebay, IDGAF. My brother is an ACTUAL body guy in a different state, and he said that's how all parts are any more. My brother laughed and said what a bunch of morons. My truck is a 05 super duty, not a flipping Lincoln or anything, it's a 20-year-old truck. I just wanted it to look decent for a few more years. So, I dropped the truck off in Oct. I called logan around Christmas and asked him how much longer bro, he said oh it will be around first couple weeks of the new year. Mind you I've been calm and patient up till this point. January came and gone. Feb 2 My B-I-L texted me "hEy MaN yOu WaNa CoMe PuT yOuR FuEl PuMp In" and I politely told him nah I really just want my truck back. He said I understand I'm about ready to quit. Why the F they still had the bed off the truck at this point was beyond me. Oh, and my B-I-L told me at one point they had to redo the body work because they kept pushing it to the back burner and the truck got left out in the rain while before it was painted. Feb 14th, the beater I was driving started giving me trouble and wouldn't start. So, I got pissed like I dropped the truck off in OCTOBER and its halfway to march. So I called Logan and I was like dude, my patience is running thin at this point, never once have you updated me or called about problems or for an approval on any additional repairs not included in the first two estimates. So, I assumed everything was fine and that they were just taking full advantage of me being a low-pressure customer. So, Logan proceeds to tell me "Oh you can probably come get it today. Which irritated me more because oh magically its ready. I told him I wouldn't be able to come get it that day because people need to make arrangements for crap like that and told him I would be by Monday the 17th. So, Monday came around, I told my boss I would be late, and I called Logan first thing. He said, "oh I'm washing it right now", I proceeded to ask him what my portion of the bill was with tax, and he told me it was around $3,400. Immediately I was pissed. I told him I would call him back. I told my wife to load up and we headed down there. When we got there my truck was parked out front and I immediately noticed my rear bumper was not on the truck. So I then proceeded to do a walk around and I couldn't believe the way they treated my property. They then proceeded to round up all the parts hitch, bed matt, rear bumper, battery cover and hardware they took off my truck and neglected to put back on. They cut my locking hitch pin off to remove my hitch (without my approval or a phone call). My rear bumper was back in the scrap pile upside down full of water. Noticed my bed was missing some 3 or 4 hold down b read more

Downtown Auto Body was not my choice of tow companies when I was in a serious accident on Alcoa Highway, but as I was loaded into the ambulance, the police officer stated that he would have them haul my car off. I wasn't seriously hurt so when I went to retrieve my cellphone and prescription drugs from the car, Brandon would dot give me access to my belongings unless I paid the full bill upfront. I called the police department and they assured me that I would be able to retrieve my belongings without further ado, but that didn't turn out to be the case. I was so distraught that I had my car towed to another facility after paying Downtown Auto Body over $800.00, twice the price of other local tow companies. My advice to folks living in Blount County is to avoid this company like the plague. There are many other reasonable tow businesses in town. read more