It has been a very difficult time for my cat Bastu…read more However, I have found the facility to be very nice, and Bastu received prompt assistance for her problems! First, she was hospitalized for 24 hours. While there are still some things that I am trying to understand, the IV support made a big difference in her health. My understanding is that this is very important for cats with pancreatis. After going some time without eating, I could tell that she felt better after each treatment with fluids. I have not yet had a follow-up visit with my local vet to check Bastu's PrecisionPSL values. However, from two follow-up visits to CAEC, I can say that Bastu's SDMA values have returned to normal (after she was prescribed felimazole, and successful delivery of that medication for 3 days lead to more severe problems). The spike in BUN values from 21 (before felimazole) to 72 (after felimazole, and then decreased diet to the point of not eating any food) was reversed to 13 after treatment at CAEC (a little below normal, instead of very high above normal). While I am looking into more details (such as waiting to see if my Bastu is capable of returning to normal health) before following the procedures on the FDA website (https://www.fda.gov/animal-veterinary/report-problem/how-report-animal-drug-and-device-side-effects-and-product-problems), my understanding is that my cat has a pre-existing kidney problem. The elevated T4 levels (used to define a diagnosis for hyperthydroidism) represented the body's defense for those kidney problems - high T4 can cause problems in itself, but the underlying kidney problems can also cause additional problems. Thank you very much - while improvement has been slow, Bastu and I certainly appreciate the help within the last week!

Steer clear of this ghetto place if you want your fur babies safe and healthy…read more Extreamly rude and terrible service for high dollars. Didn't help my beloved fur baby Take your business elsewhere. Best of luck

Took my dog in to get evaluated and treated for an injury. Facility seems clean and aesthetically…read moreinviting. Back of the house staff, including our attending vet (Dr. Wilson), was kind and easy to talk to. What lacks is the front of the house staff. They need more adequate training in the discharge and vet hospital protocols. They also are not the warmest people to talk to. Asked for a prescription fill on the phone and was told to upload the hard copies provided unto Chewy, but once I informed them it wasn't acceptable due to pharmacy regulations I was met with a dismissive tone and attitude. Not the kind of treatment you want when going to a facility to tend to your pets at their lowest times. The front staff member, Erica, insisted it was approved already. I asked if it was actually approved electronically and that's when she paused and went to check. Maybe check before answering so confidently? I even told them in the exam room that I would be sending the prescription request over to the office before leaving. She could have simply told me kindly she will let the doctor know as soon as she's free instead of rudely claiming how they are super busy and they'll get to it when they get to it. I would have had much more respect with that response. I'm a healthcare provider and would NEVER come off that dismissive to a patient of mine. Especially for such a simple matter. Unprofessional to say the least.

I have nothing but the best to say about Dr Rodriguez & the VCA Ontario Staff. She explained the…read moresituation & procedures very clearly & gave me options. For any emergency or pet care please take your loved ones here.

amazing service my two year old bearded dragon was really ill and they helped alot i was really…read morescared she was going to pass away but she survived and is at my house and feeling better the only thing i will mention is the pricing it was 1.000+ USD$ to help her out but it was worth it

I can't say enough about the care we received at this emergency vet. When my almost 3-year-old fur…read morebaby, Tobi, swallowed what looked like a crocheted sock on our walk, I was beyond scared. I couldn't find any emergency vets nearby in Chino Hills, but I was so fortunate to find this place. From the very first call, they treated me and Tobi like family. I was able to be right there with him every step of the way. No separation, just inclusion. They let me witness everything, from inducing vomiting to the X-rays, and they were so confident and calm, which helped me stay calm too. Ultimately the object was too big and needed an endoscopy with claw thing to remove which had me SHAKINGGG. They explained every single step, even when I didn't fully understand, and I felt so included, like we were part of their family. They were not just attentive to Tobi, but also to me, meeting both our needs and keeping me as calm as possible. Thank you to everyone--Bri, Elle, Sebastian, and Dr. Wickham, you made us feel so seen and loved. If you're looking for a vet who treats your pet and you like family, this is the place. Thank you all so much! I can't thank you guys enough