Good for finding and ordering specialized firearms, the boss worked with me to find the best match…read morefor the firearm I wanted, recommended a better one than i was planning on getting, and it was even cheaper than the one I planned on. Laid back, no pressure to buy approach has me going back for multiple firearms

Great little gun shop with great prices!!!…read more The owner Mike is very helpful and knows his stuff!

Consigned a gun with them, but they closed without paying me or returning the gun. They have no…read morecontact info active, so now I'm potentially having to retain an attorney to get my gun back or get paid.

Tim is awesome! I went in to browse after I noticed his new sign and happened to ask if he could…read morelook out for a Sig X Ten knowing that there are probably more teeth at a geriatric facility. He immediately hopped on the phone and found the only one his distributor had. Needless to say, I have some explaining to do to my wife. Great price too! I'd give this small business 50 stars if you'd let me.

Our family has gone here during the holiday season the last 3-4 years for their free professional…read moreSanta photo. This year was even better. Not only did they give out free candy canes but also an ornament kit. They also had a Lincoln log station, free gun shooting of fake animals, and free bow-arrow shooting of fake ducks. We always enjoy their waterfall/mountain display or taxidermy animals and the live fresh water fish aquarium. It's a great place to go with kids. This year we tried the mini donuts that were for sale in a food truck by the entrance. Yum! They were so light and fluffy.

Very friendly staff and a well-stocked store with a variety of high-quality outdoor brands. The…read morefam went here over the weekend looking for some boots for the kids. Unfortunately, our kids are too small still, but we did get a chance to experience the store as well as the customer service. Whether it is fishing, hunting or just camping, they have a great selection of quality gear and clothing that is specific to each pursuit. They also have a very friendly staff that works here. Very nice people pointed me in the right direction as well as patiently answered all of my rookie questions.

I had the pelasure of taking a basic gun class at Range USA last Fall which provided great basics…read moreand range time. Since then, I've signed up for the Premium membership and another intermediate gun class. As someone who lives past Rogers, this was conveniently located, clean facility, and great store layout. The safety officer inside the range has always been so conversational and helpful. I've also had great interactions with most of the customer sevice reps. and a really proactive young lady who works Weekends from 2 to 6pm. Unfortunately I had 3 experiences that sealed the deal on me canclling my membership- the last one being a team lead. Although I was a member and in the member line, I was charged non membership prices for 380 range bullets my first time there. I hadn't realized it until anotha rep- on a separate occasion, qouted me non-membership bullets although I was in the members lane. It wasn't until I questioned the lower priced labels -he acknowledged it was member prices. I confirmed I was a member and he rang me up accodingly. To add context, I had purchased a gun at Fleet thereafter and was sold the incorrct gun despite questioning the key differences in Rueger 380 security vs. Secturity 9mm. In addition to being sold range bullets when I needed self defense bullets. I later learned from a helpful rep at Range USA about the trade options for a credit towards another gun if I wanted. He also encouraged me to verify how Fleet Farm registered the sale and see if I could return it. It had been over a month so I wasn't confident in that but that did bring me back in the store later to verify the process. I came back on a Saturday and was met with a lead (Asian man) Chiam/chiam and another male rep behind the counter. When I walked in I greeted everyone. The lead rapid fire asked if I was there to shop, shoot or something else. It was so fast and off putting that I could only pause. He repeated it, I explained I wanted more info. About the trade in process and also who I would need to speak with if I decided to go with that option. After explaining the process. He said I could come in and speak with anyone however I was previously told I'd need to speak with a manager or higher up which I relayed. The rep. behind the counter confirmed I would need to speak with a lead and confirmed Chiam was a lead. Shocked the hell outta me as he was so off putting and short the whole interaction- now giving misinformation.The culmination of all those experiences compelled me to cancel my membership that day. Overall, I really liked Range USA so much that I'd come by myself bi-weekly, planned to take my daughter and mentee even promoting their open house and recommendinf them to others but now have mixed feelings after the negative experiences

Had a little trouble with a transaction, but this employee Will (William) found a way to make it…read moreright and I'm grateful and have a renewed interest in getting more time in at the range. Thanks Will!

I can't tell you how much I appreciate the technical advice given by Curmudgeon Jr. at Ballistic…read moreProducts. I had a reloading issue that I needed help with and he made himself available to answer all of my questions. You can't ask for better support from any company. Thanks, again.

Excellent business with excellent people. My first order with Ballistic Products left me a true…read morebeliever that there are good people left in the world. My package was severely damaged by Fed X and a bag of shot and the overshot cards were missing. After four hours of trying to deal with Fed X I was fit to be tied. Out of frustration I called BP and talked to the gentleman on the phone for just a few minutes and was told to take photos of the damaged box and send to them and they would take care of it. I did and they did. The next day Eric had replacements on the way and I received them by the end of the week. The guys at Ballistic Products definitely took care of me. They'll be getting my future business! Joe H.

Customer service blows. They don't even acknowledge you with a "hello" or "good day" When they ring…read moreup your purchase. Stand in groups of 3 chatting. Great leadership by management train your staff with some customer skills.

My wife and I took a handgun class and the instructor was very knowledgeable and friendly. The…read morerange is very fun and the selection is very vast.

10-18-2025: Incredible customer service all around. When you import an out-of-state revolver it can…read morebe tricky, this store sold me a beautiful 3-screw Ruger Blackhawk for a fair price and shipped it very quickly. Highly recommend them especially if you miss old school customer service. Jon Uditsky

Amazing service and very efficient and friendly people, I had no problem getting them to ship ammuread more

This store is huge! Similar to Home Depot but way bigger and…read moremore stuff We came to see the garden center and brought our dog with us, she got some friendly petting along the way from customers Easy to navigate around the store- although did not see a lot of staff available Huge parking lot

Not the greatest experience here…read more To their credit, I was able to buy tires and get them installed (initial date: ~late 2025). Beyond that, however, this experience has been generally frustrating. I had to put my order in over the phone, for their website would not let me order tires fitting the (nonstandard) wheel size on my car. A vehicle selection was required to check out, but my vehicle did not originally come with 18"'s and no online wheel size override was available. During my phone call to place the order, they added and listed off a ton of addons I did not want. When I asked to remove these, I was told they didn't know how and instructed to call back the following "at 7:00 AM, before they place the order," because the morning person would know how to remove things. When I mentioned I had a client meeting at work they said "ask to use the bathroom or something." (they wouldn't make a note in their system, and didn't seem to understand how meetings work). I may still have a personally archived recording of this last part (MN is a one-party consent state for conversation recording). I was able to move things around and call at that 7:00 slot as they requested, and the morning person had no problem updating the order. After that point, I didn't drive the car (hard-top convertible) more than a couple hundred miles over the winter, but found the steering wheel to be vibrating when I got in the vehicle and got going ~50-60 MPH. Rotating the fronts onto the rear moved the vibration, so it feels to be balancing. They suggested the same when I brought this up ("maybe a weight fell off"). Called them back, and they agreed and scheduled me an appointment. Upon arrival today, I handed over my keys and was told that there's a $15-per-wheel cost (which I hadn't been informed over the phone), and this is not covered by the initial install cost. I have reluctantly agreed, for I just want this problem fixed at this point. Hoping that this re-balancing fixes the vibration and I can move forward with my life (without a constant vibration, preferably). Tire was off by an ounce, which seems rather large. That has been corrected theoretically. Hoping for the best, trying to be optimistic :)

Lots of parking, easy to find. Haven't done anything here other than use the range for an hour…read moreevery once in a while. People at the desk are really nice and accommodating, make the process easy to get checked in and off to a lane. Merchandise and other accessories seemed on par with other places I've been. Worth a visit if you're trying to shred some paper.

Great service and pleasant experience. We enjoyed the range, and had a nice conversation with other…read morepatrons. Had a recommendation on a reloader which turned out to be perfect for me.