1. Down Home Plumbing & Renovations

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Down Home Plumbing & Renovations

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

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2 years ago

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Top Notch Heating and Plumbing

Top Notch Heating and Plumbing

(1 review)

I called Top Notch Heating and Plumbing here in Idaho Falls to come look at my furnace and AC. They…read morecharged me $59 to come out (which I am fine with) and then told me that it needed a starting capacitor. He plugged one in and tested it and got some improvement. He asked me if I wanted to buy the part from him for $159. That's 1700% markup. I told him I was aware that the part was only a few dollars on Amazon. I told him if he wanted to shoot straight with me I'd buy it but otherwise I would just grab one off Amazon. That was yesterday and Amazon delivered the part today for $8.99. They also told me the blower was going bad. I looked up the blower and it was $113. He quoted me $980 to install it. I don't know how labor intensive it is to install but youtube videos make it seem pretty fast and easy, but I felt like they were charging too much for parts and labor and chose to not do any further business with them. Just the $59 and they left. I left them a 1 star review and the owner called me within a few minutes and proceeded to yell at me and called me a coward. He went on to tell me to F myself and insulted my mother etc. Told me to eat a and a ton of other highly professional insults. Never in my life have I ever experienced such a nasty a$$ business. He said he would refund me too but after his episode of name calling he told me that "I won't be getting back Sh+t." If you need any work on your furnace or AC don't call Top Notch Heating and Plumbing.

First Call Jewel - First Call Jewel Building, Vans and Technicians. Big enough to serve you, small enough to care.

First Call Jewel

(30 reviews)

In mid September, 2026 we talked with Corey, at our home and discussed various split unit options…read more Corey was very knowledgeable and after about an hour of answering questions and a thorough inspection we received a very reasonable quote and set the install date. At the scheduled date and time, Oscar showed up to install the units. This guy is amazing at what he does. Very professional, knowledgeable, experienced, and what impressed me the most was his ability to work through any issue that arose. By this I mean our home is older and projects rarely go smooth. Oscar's work ethic is impressive and because of him, things went smoothly. When the work was completed, he ran us through the operation of the system. Since the installation it has worked flawlessly and our home is finally comfortable.

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Down Home Plumbing & Renovations - plumbing - Updated November 2026

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