I was called to Doug Henry Ford by Tori stating that there was a recall on my car, and that they needed it back as soon as possible. She informed me that they would either write me a check for my car's value, or I could trade it in for something else. (I've had several issues with the car within the past 3 years, so I told her I did not want another car from Doug Henry). I scheduled a day to go there and got a rental for 2 days, so that I would have time to go to other dealerships and find a dependable car. Jack Goff is a wonderful person, and I am so happy he was there to assist me!!! He couldn't find any information on a recall on my car, but decided to begin the paperwork to begin the process. Tori came back from lunch and stated she never told me there was a recall on my car. She states she told me I could come there to speak with their business partners about purchasing another car. THAT'S A LIE!!! I decided to go home and think it over, but decided that I truly need a dependable car, and Jack stated he could help me find a car. We found the perfect car, but I was unable to get it because I need another transmission on my car ( and Lee states the equity needed to be 5,000 for the car, so I would have ended up paying extra for a car). They were dead set on having me purchase a tiny Ford Focus, which I stated from the beginning I did no like. I was at the company from 11 am until 5 pm, and still left without a car because they would only work out a deal with me for a Ford Focus! Now I'm stuck with a car that I've had trouble with since the first month of purchase; I was told and have in writing that my car came with 2 years of free maintenance , but Brandon M told me it was a misprint that they could not honor. He also tossed the paper at me, and informed me that the next time I step foot on the property I would need an attorney with me. Joe Tillary also told me prior to purchasing the car that I could receive the free maintenance and that my extended warranty would begin when the 2 years ended...he later LIED and stated he never said anything about the warranty. When you speak with MOST of the reps at Doug Henry...you need an attorney, tape recorder, and a signature in blood. I WILL NEVER step foot on this property again, and I would not recommend anyone to this company. Jack Goff and Brandon Drake (who no longer works there) are the kindest people I have ever met, and it is a shame they have to be associated with a company that is built on lies and deceit. MOST ARE LIARS, AND THIEVES!!!! read more