We just bought our son a Jeep Wrangler from Defiance Motors and wow are we impressed with the whole…read moreexperience! Matt and Lexi were awesome to work with, making the whole process fast, stress-free, no hassles, no pressure to add extra warranties, although they do offer them, they were honest and friendly about the vehicle we wanted, and just wanted us to be happy with the Jeep purchase. We felt like friends by the end of the transaction, truly not like any other time we've bought a vehicle, and we have bought many! Fun and professional group here, and we will be back for sure! I don't want to forget- the Jeep was immaculately detailed and so clean. Just check them out if you are looking for a quality used vehicle!

Lexie and her crew were so amazing! Extremely professional and informative whenever I had any…read morequestions. I would 100% recommend them for your next vehicle purchase!

Great place with good prices The quality is excellent and the service is very friendly…read more Highly recommended

Found the car at Smart Start on the internet. It was exactly what we needed. Great service. Owner…read moreis very personable. Staff checked out our trade-in and prepared our new car quickly and professionally.

My mother, 82, traded in her old van which was starting to have problems for a newer model…read more This company assured her that this 2005 was low mileage and in great shape. Thankfully she bought the warranty, which I would usually not recommend. However, in this case, every month she is having something fixed. She then has to pay a $100 deductible and more for something else that is never covered by the warranty. ..what a scam. She finally talked to someone there who agreed with her and told her to come in and they would make it right. When she went in, he was not there but they tried to upgrade her into a more expensive vehicle. She has spent over $2000 on repairs in the short few months she has owned this van with more to come. These people are crooks.

If I could give a zero I would. This is the worst dealer I have ever dealt with. The general…read moremanager slash finance manager is very arrogant and condescending. I would never recommend this buisness to any one. They ran my credit three times without my approval. I have contacted corporate.

I was going to give them a one star but the only reason they didn't is because the Muncie location…read morehas gotten to where my car is almost done and back to me. Christy the receptionist is updating me thoroughly. thank you Christy for making a difficult situation a better experience for me.

Excellent experience, easy to work with, great deal, excellent follow up…read more Lou Cheek is a fantastic and knowledgeable salesperson!

The staff were very helpful. The process was made very easy and we are very satisfied. Jalen was…read moreterrific from start to finish, even though our purchase went past closing time.

Worst place to buy a vehicle they sell vehicles that have been totaled without telling you they…read moresell vehicles that have been flood damaged without telling you they put aluminum tape on door panels and paint over it to hide rust they sold my wife a vehicle that the front subframe engine cradle snapped on while she was driving causing the front end to snap and we have not even had the vehicle 60 days yet and they're only responses we are sorry to hear this I would not recommend anyone ever buy a vehicle from them.

We recently had a lot of work done on my vehicle and we Were…read morevery impressed with how well Tom wood Honda worked and communicated With us. They went above and beyond our expectations. Great team and great mechanics!

For me, everyone starts out with 5 stars. Today my wife's MDX started cutting in and out and she…read moremananged to get it off the highway before it quit altogether, right in front of Tom Wood Honda. She called me, in Michigan ,and I had her look under the hood. Sure enough, the battery ground cable had come loose. She walked over to ask for help, or to borrow a tool. She was denied. She was mansplained to about insurance, and offered no solution other than to call a tow truck to tow it 300 feet, and then to wait in line for their service queue, so that they could run a "diagnostic" and see how to proceed. All to tighten a battery cable. I am only 51, but I have to ask, where have all the men gone? She hit it with her purse (a can of coconut milk) and will be able to get down the road to buy the tools she needs. Way to go guys! Way to help a single female traveler, who happens to be a combat veteran. Pudgy schlemiel.

Southside Auto, thank you for looking out for my grandmother. She took her car into another…read moredealership for an oil change and left in tears with a rental car and an estimate for over $3800. I have taken my car to Southside over a dozen times in the past and they care about customer service, so I asked if they would verify the repairs needed. Southside took the time to confirm what two other independent auto repair businesses eventually told me: the repairs were not necessary for safety, and wouldn't be for at least 6 more months (tires do wear out). 3 service techs at different companies all agreed that at most, the bill should be under $1000. Southside now primarily sells cars, so it meant even more that the owner took over a half hour to work with me and confirm these suspicions. In fact, they doubled down and made an offer to buy my grandmother's car at a more than reasonable price if she wanted to sell it! They took the time to show me why the repairs were not needed, and how to check for myself in the future if needed. They clearly had nothing to hide. I am so gratetful to Southside for their years of honest and reasonably priced repairs, and they will be my first choice to look next time I need an excellent used car (or to sell one). Thank you Southside for going above and beyond because you actually care about the customers too, not just the cars.

Southside Auto helped us in two ways: offering a fair market price for our 2010 Mercedes 300 C…read moreSport sedan. They also did a great job of sourcing a newer luxury car to replace the MB 300C. Thanks!