DoubleTree by Hilton Orlando Theme Park Resort Photos
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Recommended Reviews - DoubleTree by Hilton Orlando Theme Park Resort
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This property has an overall rating of 2.5 stars which is exactly what it deserves in my opinion. When using the sort feature on Yelp, one can see that nearly all the most recent reviews are negative. The last time I stayed here more than 8 years ago, I gave it 3 stars. For my most recent stay it gets 2 and I'm a bit surprised that both the Hilton and Doubletree brands allow their names to be associated with this property. The best thing I can say is that the check-in and departure processes were quick, simple and the employees were outgoing and friendly. The warm cookies upon arrival the hotels in this chain provides are also always a bonus. Everything from there was downhill. When booking this Doubletree by Hilton, one has the option to reserve a standard room, which are normally in one of the "villas" - basically older-style motel rooms housed in one of 19 out buildings, where the entrance doors to the rooms open to the outdoor walkways and parking lot. Last time I stayed in one of those I could hear traffic noise and was jarred awake by people talking outside my room, along with hotel staff pushing carts around late into the night and beginning very early the next morning. One can also pay a bit more to reserve a "tower room" which are supposedly nicer, more upgraded hotel rooms, but the room I was given in that tower on this trip was in a bad state of repair overall. There was grease from the heads of former occupants of that room on the headboard, the leather desk chair was badly cracked in many places and had paint peeling from it, there were stains on the walls, paint peeling from the bath tub, and the shower was very slow to drain. While the TV had a decent variety of channels, there was no channel guide or menu as most every modern hotel has had for at least a decade. Rather, at this Doubletree, the TV remote just had a power and channel up/down buttons. One can easily tell this is an older property that's simply not well-maintained or deeply cleaned, and they basically put lots of lipstick on a proverbial pig in an effort to try and make it look updated - but even that occurred some time ago. The real kicker is that guests are charged a $25/day "resort fee" which covers things most patrons will never use, such as shuttles to the parks, trolley rides, discounts on gift shop purchases and mini golf. If you wish to park your car overnight, they charge an additional $30 for that privilege which is insane. Last time I stayed here, they at least included the cost of parking in the resort fee. If you must stay here, request a tower room. If you have the option of staying at another nearby hotel that's in better physical condition, even if you need to pay a bit extra to do so, I'd strongly recommend it.
This place definitely left a lot to be desired. I wouldn't choose to stay here again. It took me 4 hours to get my room. It was super busy and there was a convention in town but still, geez. The room was clean but outdated and shows the years of wear and tear, especially in the bathroom areas. With the exception of the tower, this resort is actually a motel style resort. I really don't like this, especially for safety reasons, the room doors are accessible from the exterior. Thank God for the cookies!
Whoa this place has gone downhill massively. I've been coming here for 8 years In a row. This time was terrible. The manager Emily is gone and now I see why all the issues we had. To make this brief i was changed to 4 different rooms, I was bitten by bugs in the room, the rooms are dirty and they didn't change the sheets, the bathroom didn't have a shower curtain and the staff was awful. Just awful. I did speak to JC who knew bout all the issues and he gave us meal vouchers. Wow, that did not make up for the bite marks the bug and yes I should have did an incident report & when I checked out I was charged resort frees which was clearly supposed to be taken off. I will upload the pictures and they speak for Themselves. Sadly because of the nastiness and lack of care we won't be back. This hotel is ran down and they need Emily back.
I booked a room at the DoubleTree Orlando at SeaWorld while attending the Grainger Show. I had several hotel options available through the event block and unfortunately chose this one thinking it would be a good experience. When booking, I selected a king bed in the tower, but upon arrival I was placed in what is essentially an older motel-style building outside the main hotel. The room was dated and did not feel clean, which was disappointing compared to what I expected from a DoubleTree property. When I went back to the front desk to ask about moving to the room type I originally requested, I was told that I did not book a king room, despite that being the reason I chose this hotel in the first place. There was no attempt to resolve the situation or offer any alternative solution. For a hotel hosting a large professional event like the Grainger Show, I expected a much higher level of service and accommodation. Unfortunately, the experience felt more like a roadside motel than a Hilton-branded hotel. If you're attending an event nearby, I would strongly recommend looking at other hotels in the area before choosing this one.
Stayed here for a conference nearby. The good: Friendly staff, room was clean, restaurant on site was good, everything in the room worked, and the cookies. The bad: resort for amenities that I never used, pay for self parking, the room smelled a little dank. I killed a blood gorged bug that was on the bed. Not sure it was a bedbug so I checked and didn't see others. Didn't have anymore bug sightings. Overall ok.
If you know me, you know I enjoy staying at DoubleTrees for their warm iconic COOKIES! I usually have decent experiences with DoubleTree, but this is probably one of the worst to date. DoubleTree by Hilton Hotel Orlando Seaworld's facilities is spread out through a series of building so in our case it was a far walk from the lobby to our room. The interior of the room could use a lot of upgrades. Everything was dated and sketch. Worst of all was the shower faucet in our room 700 was leaky. So when you switch to shower mode, half of the water is still going out of the bottom faucet. This is total water waste. The toilet used a lot of water per flush too, but the dumb thing is that it didn't always flush everything away. There was no soap for the first two nights. For the last day, the soap was suddenly there. We were using the body wash as soap and running to the shower to grab soap for the first few days. So awkward. We even had a roach run into our room from the outside and thankfully my friends were brave enough to smash it before it contaminated our belongings. This wasn't even bad compared to how our friends' room had a flies infestation and it was flying around them. So gross. And no opportunity for a room switch because the hotel was completely booked for some conventions in town. The few pros was that they had a fridge and microwave in the room. Bedsheets were clean. That's all I can think of. Really subpar for what I think of when I think of a DoubleTree. I would not consider coming back and I don't recommend.
Beautiful Property With Some Fixable Issues The resort itself is very pretty and was buzzing with multiple conferences during my stay. There are two pools--family and non-family--which is a great idea in theory. I just wish there was some enforcement of the "no kids in the non-family pool" expectation. A few guests ended up having to worry about other people's children, including kids swimming fully clothed, which made the adult pool feel less relaxing. The towel situation at the pool also needs improvement. Towels were left scattered on chairs, and there was no clear sign or designated place to return dirty towels. This made it hard to know which lounge chairs were actually taken. A simple towel station--pick up and drop off--would make things much smoother. I also wasn't impressed with staff approaching guests by the pool to sell packages. It reminded me of being on a touristy beach where vendors constantly come up to you--definitely not the relaxing atmosphere I was hoping for and it made the experience feel a bit inauthentic. The room was fine overall, and I liked that the kitchen/bathroom area could be separated with a sliding door. However, the amenities were confusing. Our "hand soap" turned out to be lotion, and we received no shampoo. The shower had two body wash containers and an empty conditioner container, so I'm not sure if something was missed or if shampoo simply isn't provided anymore. It left us guessing. The resort layout is nice, though the resort map provided could use a small update--the billiard symbol was a pool table ball when it actually leads you to a ping-pong table, which threw off our whole group. Parking was also a challenge, especially with multiple conferences happening. Both front and back lots were packed. Maybe dedicated conference parking would help regular guests park closer to their rooms. Despite the issues, I would return and give the resort another try. The property has a lot of potential, and with a few improvements, it could be a truly great stay.
3.5 This is based on a convention that I attended there in September 2025. The location is nice and easy to get to. We had someone drop us off so we didn't need to pay for parking. Between their website and reviews, parking was anywhere from $15-$30. As were we only a 15 minute drive away, having us dropped off was the best decision for us. Their lobby is a good size, but a few too many oversized chairs which take up space where people are in line for check in. Lots of people, furniture, and luggage in that space makes is seem a lot smaller than it actually is. We stopped in the gift shop for water and a small snacks. What was on display was not great. Almost disappointing. We were happy to find a small shop in the courtyard that had a better selection for snacks. We were there around lunch time on a Saturday. With one person working with maybe 5 people in the shop doesn't seem bad. In reality the shop was not staffed well. The lone employee was also making coffee as she was cashier. With so many different moving parts, it as a slow process. As for the convention, there were no signs. Nothing in the lobby, the courtyard, or even at the front stating where we should go. Luckily we found someone headed the same direction and walked with them. Even after getting there, the signs stating what the conference was were only visible once we were in the thick of it. Once in the convention, all was splendid. Lots of space, great layout, and over all a great event. Would highly recommend. 15.10.2025
This was one of the worst experience I have ever had in a hotel. Full disclosure, for much of my adult life I have traveled extensively for business and personal reasons, to the point where for I had the highest loyalty membership for many years with both Hilton and Marriott. This comes only through a mind numbing amount of hotel stays. In arriving and checking into the hotel, not once but twice were we given key cards to our assigned room, only to find that the room was not clean and ready for occupancy! On the third try we finally were assigned a clean room!! That's the good news The bad news? The walls were so incredibly thin that we could hear phone conversations in the room on one side of ours and a TV from the room on the other side. Unfortunately for us, the person(s) in the room one one side left the TV on and fell asleep. Always fun dealing with that at 1:30 am The bonus? For all of this splendor? The hotel charges $21 per night and does not inform you at check in. Trust me, a Red Roof Inn would be a better choice read more
So our Disney passes were blacked out so we thought we would give SeaWorld a visit. It has probably been 15 years. Wanted a place within walking distance and after much research we landed on the Doubletree. We have stayed at these Hiltons with mixed reviews. Some really great and others not so. This one was pretty good. It is a little old but they are updating / upgrading as much as they can. The entrance area was very busy the weekend we were there but we parked and got in pretty quick. Reservation desk line was a little long but not too bad. Checked in and were given the upgrade but not the room we wanted. We were hoping to face the park but it was high and an OK view. Room was in the tower facing east. Not too bad. It was clean but showed some age. You can walk to SeaWorld from here as they say but it is a bit of a walk. Still better than parking over there! Overall a pretty decent spot at a reasonable rate. My only complaint (but the hotel probably couldn't do anything about this at the time) would be the pool. It was packed after a day in the park which meant a lot of kids and sweaty adults cleaning / reliving themselves in the pool. Nothing new or un expected but just pay attention and make your own decision. We would stay here again if we got a good rate but it would not be our first choice. Going to try there other properties around there before we can make a call of the best one. read more
Just a heads up that there's a $25 charge per day for "resort fees", which you can rationalize as the 2 breakfast vouchers. There's also a $30 charge per day for parking, which makes it safe and convenient. There's plenty of parking available and there's a gate to let people in and out. I know some people put that parking was a fiasco, but we had parking available right in front of our room (building 4) no matter what time of day we got there. The rooms were well kept but no one came to clean on our second day, which is typical these days because of Covid nonsense. The checking process was a bit of a wait but the staff was very friendly. Also, I appreciated how the hotel as a company is allergy-friendly. Their iconic cookies were not vegan but they give away as many of those Partake brand cookies as you request in place of the fresh baked DoubleTree cookies. Also, the breakfast had a ton of options for those that choose not to include some foods in their diets. Being mostly plant-based, I don't eat eggs, dairy or meat and there were plenty of options for me. The servers will get you almond milk, peanut butter and other things upon request. I was overall pleased with our brief stay and would definitely recommend. read more
4 years ago
Don't stay here, the cost justification is not real or worth it. You book on the false pretenses that resort fees are included regardless of who you book with and they itemize it yet say nothing about parking and charge you $25 a night to do so. Higher quality hotels & resorts in close proximity and 100% worth looking into. Keep reading: My complaint has nothing to do with $ but I know thats a deciding factor for people. The first time we went was during covid and the rooms were all "sealed for safety" with stickers after they were cleaned lol when we got in the room it was like a swamp. Everything in the room was disgustingly sticky including the bed and mostuire all over the walls and bedding. They moved us to a new room and it was the same. This time we were in the tower in a king Jr suite. I wonder why it's called that because regardless of the title and note that its a king bed its a lie the comforter which extends far beyond the top is for a queen bed lol. Asked the desk about it and he said someone would check... What are the checking the size label from the comforter I just showed you. They get tons of complaints at the desk I feel bad for the people working there but as a result they can be confrontational and instead of being accommodating and helpful they feel as though there backs up against the wa and divert to excuses that were doing everything we can, were short staffed etc etc. This room was just as disgustingly sticky as the last time we stayed your toes literally make that nasty sticky sound as you walk. Called the desk, well send someone from housekeeping that never came. Had to walk to the desk to get towels because we called twice and 4 hours later they never showed. The inside windows and bathrooms are noticeable not clean. This place could be great but there running it into the ground. From the tower you can see the roof condition of all the buildings and it looks in dire need of replacement, probably half the reason for the mostuire the other half is from turning off the acs in every room before people come and the common areas, the bathroom in the main reception area is a swamp. read more
6 years ago
First to start all of this out - there are a lot of negative reviews for this property. I looked through them to see what the theme was and what I was experiencing differently. I think a lot of it is because I got a room in the tower and not in one of the villas. I also want to preface the review with a couple of things: 1. I'm not concerned as much by a few crooked tiles here and there or some patchwork on the ceiling. Even if stuff is a bit out-dated, it doesn't bother me as long as things are in working order and clean. 2. We also understand that we are still in the midst of a global pandemic and COVID-19 has completely upended the hospitality industry. Of course hotels are going to have to minimize some services and prioritize different things to stay afloat for the time being. My family gets that and so we adjusted our expectations coming in and did research beforehand to prepare ourselves. 3. Let's talk about Orlando's tap water. If you are not from around here you might be surprised to hear that Orlando's water situation stinks (literally). On bad days it smells putrid - think sulfuric, rotten egg smell. On better days it can still smell off and taste funky. That isn't the hotels fault, many areas in and around Central Florida struggle with this (if you don't believe me just Google Orlando's stinky water and you will have plenty to read). I have relatives that live in the area and they will attest to this. If you are sensitive to this, save yourself some hassle and bring plenty of bottled water to drink and brush your teeth with. 4. Finally, staying at a Doubletree Resort doesn't magically turn you into the bloody King or Queen of England. You are not special and you still need to pay your bill and treat others with respect. Alright, on to the review. Cost vs. Amenities - I got my hotel room for basically the same price had I stayed at a local Motel 6 instead so my cost vs. amenities at this resort was exceptional. Two large pools, a hot tub, free mini golf, free cookies, a couple restaurants onsite, and a free hot breakfast (ONLY for Gold or Diamond Hilton members otherwise you have to pay to upgrade from continental level). Location and Grounds - The hotel property is beautiful - 28 acres of well manicured garden-like walkways with numerous palm tree species and flowering plants. There were also little alcoves of seating areas scattered around the resort which is huge (28 acres folks). So if you don't like to walk either stay in a villa that is close to the main lobby/hotel tower or stay in the tower. If you hate walking completely, this is probably not the property for you. The hotel is within walking distance to Sea World and Aquatica or there is a shuttle you can take to the parks. You are also within a mile of some sit-down restaurants, quick-service restaurants, fast food, and drug stores. Food - There are a couple restaurants onsite. Their pizza place serves up a pretty decent pie and chicken wings if you don't feel like venturing out of the resort. The poolside bar has also some solid happy hour specials. Breakfast was equivalent of what you would get at an Embassy Suites with made to order omelettes and an assortment of hot and cold entrees. The resort also had a BBQ night with food specials, drink specials, and live music. That was pretty unique and fun. I also cannot forget about the free cookies available throughout the day. You can stop by the front desk and request them when you would like. Safety and Cleanliness - We stayed in the resort tower and we felt safe and comfortable. There was a strong marijuana smell while walking around the resort from time to time but is that really the resort's fault or the fault of the people who choose to smoke the stuff? The same with garbage. Yes there was garbage here and there but that was because people thought they were above having to walk themselves over to the can to use it. Wouldn't be such an issue if people were more considerate of others. We noticed that some things were not working properly while staying (elevator one night, hot tub jets one day) but everything was fixed and running the next day. Pool Area - You have two pools to choose from - one has a waterfall feature and is near the pool bar and the other is a little warmer and has a hot tub and a kid's wading pool. Both are quick walks from one another. Staff/Customer Service - I thought the staff did a great job in welcoming my family and making our stay comfortable. We had to wait a short amount a few times for things but the resort was busy. We even had a guy give our kids a free ice cream voucher one night as we were eating our pizza on the patio. Some people seemed surprised by the parking fee and the resort fee (waived when we stayed) but these types of fees are not new (we all hate them) nor are they hard to learn about online if you just take some time beforehand. For what we paid, this place was an absolute steal. We would stay here again in the future. read more
2 years ago
4 years ago
Positive note: The staff was courteous and helpful. I reserved a room with a king bed, and they gave me a room with a double bed. The room was not the cleanest. My pillow had hair it. Gnats were flying around the sink. The mirror was dirty. My pillow had hair on it. There was used soap in the soap dish. with somebody's particulates on it . The walls are paper thin to where you can hear other guests in nearby rooms having conversations amongst other things. There was no clock in the room. read more
1 year ago
2 years ago
An excellent, all inclusive resort right on the International Drive strip. The warm, freshly baked welcome cookies? No arguments here; they were delicious, appreciated, and consumed in due time. Room was quiet & conducive to sleep. Professional service upon check in, and one of the best parts was the lobby's floral type air freshener aroma that provides a soft scent that isn't overpowering at all. I wished I could buy a candle of it for my trip home. One thing to note. If your needs require handicap access, make sure you declare that in advance; I stayed in Villa #2 on the second floor and there were no elevators. The property also has strong wifi service, too (see attached). Overall, this place was a walk off home run for me in Orlando. No complaints. read more
1 year ago
2 years ago
4 years ago
I really enjoyed my short stay here. The dining area is huge. Even if you come to relax at the resort without leaving, you will be able to enjoy the amenities at the resort. The pool area near the restaurants is nice. Unfortunately I was only here to rest but I would love to return to enjoy a relaxation day to myself. The room I was in was huge and clean. I was amazed at how big it was. The staff were friendly, welcoming and professional. Check in and check out was super efficient. Kudos to management! Seriously I give management a standing ovation because of how efficient everything was. I arrived late at night and was able to get checked in super quickly. Also, the cookies are AMAZING! The best cookies I've ever had. The only minor complaint I had from my stay was of the guests in the following room. That was because they were loud in the morning but that's expected when on vacation. Other than that, I recommend this resort. read more
Ended up staying at this hotel last minute because it was :15 min from the airport and near I-Drive but not sure I'd stay again. You can find much better properties in a similar price range that are newer AMBIANCE // this is definitely an older property that needs updating. The layout of the resort meant in my case, you check in in one building then have to walk to another. The hotel lobby looked very dated and the rooms were no different. I did happen to spend some time near their conference rooms and did find that area updated. My room was clean but very old and worn. SERVICE // the team that checked me in was nice but I had to keep reminding them of things that seem like they should be standard or things they should see in their computers (a la upgrades based on my status). Restaurant service was great both times I ate at the restaurant for dinner and lunch, the food was just ok. FOOD & BEVERAGE // the warm cookie was great, but you can't mess that up. I ordered a few different appetizers from the on-site restaurant, the plantains and the spinach dip. Both were underwhelming. The burger I had for lunch with the side salad was good. Net net, the restaurant is serviceable if you need to grab something on-site but I'd eat off property if I could. HOT TIP // I had to work for several hours before I left. There isn't really a business center but I did work on the 2nd floor near the ballrooms and for the most part it was super quiet and WiFi was great. I'm not sure that would've worked if there was a meeting on that side of the hotel but it's a perfect spot if no one is using those ballrooms. read more
3 years ago
2 years ago
2 years ago
1 year ago
I'm not sure how this is branded as a Hilton property with the shape it's in. The outside of the tower is very nice looking however once you get into the rooms after the terrible experience trying to get to our room. We initially were given keys to room 11xx however upon trying to enter the room we notice it was occupied and could see someone sleeping in the bed. Went back to the front desk and they said it should be room 17xx and sorry. Upon going over to that building we found out there is no elevator and we were placed on the second floor for a 4 day stay with a stroller and an infant. We then again went to the front desk to voice our issue and switch to a room that could accommodate a stroller. We were told we should have booked a handicap room. What?! Why would we book a handicap room??? We aren't handicap. We were then given a room on the 11th floor. Bellhop came to help with our bags (6) and one was dropped halfway to the building I picked it up and handed it back to him let him know and we went up to the room. I took a shower and went to get dressed and noticed my bag was not dropped off. He took that bag to the front desk with him and forgot it was there. Took 20 minutes to get my bag back. Unacceptable!!!!! We noticed the carpet by the bathroom was wet and assumed maybe they just carpet cleaned it. After taking a shower the wetness on the carpet spread. We immediately informed the front desk and they said it would be checked and fixed. We had to tell the front desk and house keeping 4 more times throughout our stay and it was never addressed once. We also requested housekeeping twice and never got that either. By the time we left the floor was so wet you could step on the area and water would bubble up the sides Of your shoes. We also parked in the rock area once until we found huge screws throughout the parking lot. We picked out seven and also let the front desk know about those. We were told they didn't know where they came from. Upon checking out the front confirmed not one person ever went to our room to check on the floor issue we complained about or housekeeping. Do not recommend!!!! Go elsewhere!!! read more
3 years ago
Talk about nickel and diming! Do NOT stay here. When we arrive to check in, we said on the reservation we had two adults and two kids (12 and 2 year old). They hand me two food vouchers per day and tell me it will be $10 a day for my 12 year old to eat breakfast with us. Then they tell me it's $75 a day for incidental costs and $30 a day for parking. So a three night stay that they advertise costing $600 cost us over $780. Then the pics make it look like the king "suite" has a kitchen- zero silverware, zero dish soap, zero plates, zero anything! I went to the front desk for dish soap- nope! I went to the outdoor "market" since breakfast would cost money and they want $8 for a store bought jimmy dean breakfast sandwich. Oh and want more than two bottles of water? Be ready to shell out $3 a bottle. The absolute worst of the worst places to stay. NEVER AGAIN. read more
4 years ago
Outdated and cramped. When we first checked in, they knew I had 4 people, at check-in I even told them, yes, there will be 4 people in the room. When we arrived there were only 2 sets of towels and 3 pillows for 4 people. When I called the front desk, I waited 45 min to get these supplies, was late for an event in the conference center, and finally called back to tell them to just leave them in my room. Each time I called I had to wait at least 5 minutes while the phone rang until someone would pick up. When I decided to extend my stay I booked another night through Expedia. I asked to stay in my room so that I didn't have to pack and move kids. At 10am DoubleTree said, "There is a problem with the water, but we should have it fixed in two hours". They offered to move us, but I said, "That's fine we are going to Sea World". When we got back a couple of hours later, the water was still off. At 3:00pm we asked to move rooms and were told there were no rooms available. At 6:00pm there was still no water and I told them I needed to shower for an event we were going to at their convention center, so we need a room with running water. Again, I reminded them we have our kids and need to make sure there is at least a fold-out couch. They know we are there for a convention, and they moved us to a room on the furthest end away from the convention center. We load up a cart and WALK all the way to the other end of the complex. We get into the room, unpack, and pull out the fold-out couch to find the metal completely broken. They say they will send someone to fix it. I say, "Are they a welder?" The guy comes by and sees that he cannot fix it, even though I had taken photos and told them it was unable to be fixed. Again, wasting my time and invading my personal space to confirm something I already told them. They told us they could move us again to the complete OTHER side of the complex. By this point, my child with anxiety was having a full-blown panic attack and crying. We couldn't be late for this event because it was a competition. So the hotel said they would bring us a cot. I checked out the next morning and nobody ever came by with a cot or called to say that they did not have one. My kids ended up sleeping on the floor. This is a $150-$200/night hotel which doesn't even include breakfast most of the time, and charges you a resort fee and a parking fee. By the way, their "breakfast" makes you go to a marketplace, wait in a long line, and wait and wait and wait and wait. It isn't convenient in the least bit. Also their bathrooms are so small that you have to practically climb into it and then shut the door. Even their "handicap" bathroom is impossible to get in and shut the door. They didn't offer a discount or anything. So we asked for at least a late check out. They gave us until noon to check out. Twice the cleaning people just walked in on us. My husband said, "We have until noon!" the cleaning person turned around and complained to the other cleaning person and said, "He just went off on me!" and the other one said, "I would have slapped the bitch out of him." REALLY? HOW PROFESSIONAL! FIRST you walk in on someone who responded, "What?" when you knock - what if he was naked and getting dressed? Then you say that? You should be fired. read more
1 year ago
3 years ago
This place was gross! We stayed from 2/17-2/20 and were switched rooms 3 different times! The rooms are very outdated smell and their cleaners do NOT know how to clean! My husband booked this trip for my birthday. First of all 30 bucks a day to park! Insane! Also beware of their Daily "resort fee" was not a resort! More like a motel! I am attaching pictures for you all to see how nasty this place was! Do not go here because if your stay is gross they will compensate VERY little! I will let everyone know this is not the place to stay... enjoy these gross pictures everyone! read more
1 year ago
I wish Yelp had an option for zero stars. On second thought, zero would be too many stars for the inexcusable lack of cleanliness and security at this hotel. Doubletree is a well-known brand, usually a solid choice in the middle range of the Hilton family. Hilton should be ashamed for having their name on this place. I recently stayed here to attend a conference at the Orange County Convention Center. How this dump became an official conference hotel for physicians and healthcare executives is beyond my comprehension. It's not a fancy place; I had no expectation that it would be. However, at a minimum I expected a clean room (this place was so far from clean; I have been in cleaner gas station bathrooms). I expected that all the electrical outlets in my room would work, not just the one under the desk (that made blow drying my hair while sitting under the desk quite interesting). I expected not to have an overwhelming smell of marijuana up and down the 8th floor (I don't know what that was about. This wasn't just a passing odor from someone's room. It started in the elevator and wafted up and down the entire 8th floor for all four days I was there). Most of all, I certainly did not expect to open my door to find another woman sitting on my bed. After we both got over the shock, we introduced ourselves. She was another conference attendee who was just given that room about 15 minutes ahead of me. She found it unacceptable. It would be polite to say this room had a cleanliness issue, but that wouldn't adequately explain its condition. Rather, it was filthy. The other woman was on the phone with the front desk who was moving her to another room a few doors down. She was requesting that they bring the new key to her so she could avoid dragging her luggage back to the lobby. It's important to note how spread out this hotel is, and what that would mean for her. To go back to the lobby, she would need to drag her luggage through the following obstacle course: (1) wheel all of her bags down the hall; (2) ride the marijuana elevator down to the first floor; (3) exit the tower building we were in and head outside. She would then need to follow a winding path, which for some unknown reason includes walking through the outside seating of a crowded restaurant. Muttering several "excuse me's" she would then need to (4) pivot her bags around the tables and families, before she would (5) arrive at the main lobby building. Entering the lobby building from the back, she'd then need (6) maneuver around the bar, pivoting her bags around the people standing 2-3 deep because the narrow aisles on either side of the bar are the only path to the front desk. Then, once she got her new key, she would have to haul her luggage back through the same obstacle in reverse. She and I began to bond as she invited me in to listen to her discussion with the front desk staff. We realized we were professional colleagues, and knew some of the same people, so I offered to watch her luggage for her in the room, while she made the trek to the front desk. There is a reason I'm telling you this story: when she finally came back, about 40 minutes later, she told me she had seen and rejected at least 4 or 5 other rooms. "Stay in this one," she said, "they're all disgusting." So, I stayed. Not because I wanted to, but because I had no choice. The conference we were attending is the largest one of the year in my industry. I needed to be close by for my team and my clients. I did, however, immediately call my marketing team and corporate travel coordinator. Everyone I met who was at this Doubletree was doing a version of the same - trying to check out and find a new hotel. However, most uf us were stuck there because everything was sold out with the conference. Pictures speak louder than words. I will post plenty, so you, the Yelp reader, can decide if my descriptions of the overall disgustingness of the rooms is exaggerated. It's important to know that the hotel does not provide housekeeping during your stay, unless you request it 24-hours in advance. They also don't inform you of this important fact. So, the first day you might just think they forgot you, or you forgot to take off the Do Not Disturb sign. The next day, you might get more suspicious. But, by the time you ask about it and figure it out, your 24 hour notice brings you almost to your check out time, so you give up trying. I suspect the lack of daily cleaning combined with high turnover is a good starting explanation of the hotel's filthy condition. Is filthy a strong enough word? Maybe grungy? Grimy? I'll post the photos below, and you can judge for yourself. Oh, and a follow up on the woman on my bed.... I met three different people that had the same thing happen. Each checked in to find someone already in their room. In each case the first guest was waiting for a call or a key becuase they were refusing to stay in the ro read more
5 years ago
2 years ago
5 years ago
Disgusting. Full Of cockroaches , holes in walls and ceiling and I had to Kill roaches in shower. If I could give 0 stars I would. Looks like a motel 6 Managers says " I know about the roaches engineering is working on it Tried it move us to another Room same crap , and moldy and musty. We choose to leave at midnight read more
4 years ago
5 years ago
I do not know where to start with this review. Let's start at check-in, I called in to ask for an early check-in which they accommodated. The room that I got had mildew, smelled moldy and it was hard to breathe. So I tried calling the front desk (after several attempts) someone answers and said they would send housekeeping to spray the room and do some ozone something. I left the room for 3 hours and upon return, the room was still the same. There was no fitted sheet on the bed. just a flat sheet and some worn-out stained, comforter. So I tried calling there was no answer so I had to go to the front desk and I was staying in the tower. There Dejah was nice enough to change my room without issue. The second room was decent, for a Hilton, DoubleTree they have more of a Red Roof Inn feel, not bad but not Hilton worthy. The price is not a match for the room. There is a 25$ incidental charge a day, which I just found out they then charge a Lysol wipes fee. Wipes I never received or used or any of that. They never mentioned that upon check-in and they never mentioned it when I was leaving or booking the room. I checked out on 06/13/2021 and got one of the incidental deposits right away which was short 10$ they said this is for the fee. I tried calling all day to settle this issue with no response. Yes they are bad about that even when you are there. You can call guest services the whole time you are there, no one will answer. on 06/14/2021 I called and finally got an answer that is when I was told the fees for the wipes. When I asked to speak to the manager the woman on the phone said "He's not gonna give you a refund, everyone gets charged that" then proceeded to say "It's only 4$" no it's not 4$ its the principal when I asked for a detailed receipt she hung the phone up on me. The location itself is beautiful, they have 2 pools and a family area that has a kiddie pool and hot tub as well. There are some activities to play. The rooms are decent, The elevators are scary and slow and barely worked the whole time I was there. There was no Hilton Covid seal on the door so being charge a covid fee seems a bit ridiculous. They charge $18 a day for parking and there is never enough parking and the gate stays open the whole time so I don't think it's actually enforced. I struggled to park near the tower every time. Not even within a block of it. They really could use stronger customer service. read more
2 years ago
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DoubleTree by Hilton Orlando Theme Park Resort Reviews in Other Languages
Ask the Community - DoubleTree by Hilton Orlando Theme Park Resort
I'll stay in this hotel in August, what are the good things about the hotel? And the bad? The resort fee includes the parking lot?
Yes, the resort fee includes parking. I shared the bldg map.. even numbers face the gardens and pools odd face parking lots. No elevator to second floor in east/west buildings. We like buildings 3 6 and 7. No fridge in room, bring a cooler. Enjoy!!
I am staying here next week and am a bit nervous after seeing the pictures of the cockroaches. Is this a problem at this hotel? Is the tower much better than the outbuildings?
Yessss
Review Highlights - DoubleTree by Hilton Orlando Theme Park Resort
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