Website images are extremely deceiving. I booked a 8 night stay here- When I arrived I was notified that the room I booked was not availble (until following day)- cool, im flexible, and understand things happen... The issues came about as soon as I entered the room. Room was nasty....stuff on floor when you first walk in... bathroom stinks...hair in and around tub...pile of debris in corner of tub as well as in floor. Rusted sprinkler, stains on carpet... Black particles in tub...No face towels. And there was not a room seal, as I have previously had with (hilton). There was a remote clean seal wrap, but it seriously looked as if it had been reused. I was able to rinse my body (while standing) in tub- but I almost felt dirtier when I got out of bathroom than when I went in. I was too nervous of what may come out shower head to even turn in on- I did not expect this from an establishment with "hilton" attached to it. I have not stayed in a room this janky since my early 20s... Next morning (this morning) I go to the front desk to get my room changed- and requested "an upgrade" for an additional nightly charge. Apparently, the room I booked would have been similar to other, but with a wet bar...The lady at guest services was nice. But- that only helped with my experience for a moment. I get a new room in (the tower)... there was very limited parking based on the size of bldg. Soon as you walk in the tower bldg you are able to see that it is older- needs a face-lift...missing ceiling tile, exposed wire, dirty. This bldg has at least 9 floors, it is rather large... according to the map they gave me there are only TWO, TWO! Elevators. Sigh- I got in my (upgraded) room- my initial thoughts is it is a little better (dropped bags off, and left to start my day)- but that is not saying much in comparison to previous room- I could have went to a budget inn and prob gotten better. When leaving we try to get on 1/2 elevators-- it took at least 8 minutes for it to arrive, and once on it- it stopped on just about every floor from 9 down to 1... so it took about 11 min for me to get from my room to outside - my room is 15 steps from elevator. I usually do not write a review until after the stay- but this experience has put a damper on my first day here in orlando. I can not help but think about the limited parking, the elevator, the overall room- I am here for the next 7 days- and coming back to the hotel (esp. After long days at theme parks) it should provide a state of peace and relaxtion- my anxiety is already high with the thought of returning this evening. I am extremely disappointed with this booking... and I would not recommend (if you are expecting anything more than motel vibes) **the nerve to charge for parking nightly with the limit of spots- people parking all in the grass and in fire lanes, sigh. read more

DoubleTree by Hilton Hotel Orlando at SeaWorld Fue pésimo mi estadía me cambiaron dos veces de cuarto . Tenía cucarachas el cuarto un asco y el baño sucio. El otra habitación que según sería mejor estaba peor el cuacarachero y de paso una de las camas la sabana tenía sangre .... Ya que salíamos el De la recepción le faltó fue reírse de mi queja . Tengo fotos y voy tomar medidas ese hotel deben fumigarlo cómo mínimo. My stay was horrible. I had to be switched to Teo different rooms due to the fact that there were cockroaches in both of the rooms! Also, in one of the rooms that I was switched the bed sheets had blood stains. I got pictures and videos of the pests. In addition, when I went to the front desk the person there had an "I don't care attitude" this hotel has to be inspected by a health department and hospitality. read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

Terrible Hotel. They overbooked the hotel and so my room wasn't available when I arrived. The put me in the "princess suite" which supposedly was for weddings but was a disgusting & out of date room. There was dust in the walls, the room smelled like mold, the doors didn't lock, and the water smelled like sulfur. I asked to be moved to another room the next day. While the room was in better condition than the first, it smelled very musty and having come with a cold, now my symptoms are worse probably due to mold exposure. Horrible hotel. Don't stay here. read more

Avoid, especially if you are a woman traveling alone. I reserved a king resort view and was given a queen room on the parking lot at the far end of the resort. Because there's access to the parking lot directly from the rooms, it feels unsafe. I need to sit in the room with curtains drawn for any privacy. The restaurant is also pretty bad -- sticky, wet menu, crazy slow service, one of the worst bloody Mary's I've ever ordered, and the fish tacos were dry and covered in mayo. Totally regret my decision to stay here. read more

DoubleTree by Hilton Orlando Theme Park Resort - Dead bug, dirty corner - Hotels Near Me - Orlando, Florida

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Ok. Hotel. Nice lobby but hotel itself needs renovation. Friendly staff and fast check in. You get a welcome chocolate cookie and a water bottle. Thanks! read more

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There was mice and the "villas" had a hole that you could stick a finger Through. My friend got stuck in the elevator! Never going back worst hotel ever! read more

I've stayed in the villa and also in the tower, I must admit that the tower is A LOT better than the villa but I didn't have a problem with the villa when we stayed there. When you arrive you receive delicious warm cookies, this time around I was also greeted with chocolate covered strawberries and a note in my room. I would have taken off one star because something happened with our room BUT the manager totally took care of us and the situation so I'll let it slide, things happen! Not to mention that the price of the stay was reasonable. My fiancé drank beers poolside and they were only $2.50 a cup so he was happy. Pro tip: If you're going to sea world, take the shuttle OR get an Uber! It's only like 8 dollars to get there and 8 dollars back. Parking at Seaworld is $30!! read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

ASK THEM ABOUT ALL POSSIBLE CHARGES! THEY LABLE STUFF AS "FREE" AND THEN SNEAK CHARGES ON YOUR BILL!!! made a reservation at this hotel for my fiancé's birthday, I payed $150 for ONE NIGHT which wasn't a big deal bc on the website I made my reservation from it said my stay included parking, free breakfast, and shuttles to the surrounding parks. On the morning of our check out, our bathroom door was locked. We called multiple times to have staff come and help us get our belongings from the bathroom (shampoo, soap, etc.). But no one came, multiple housekeepers came by our room to see if we were still there and we expressed our issue to see if they can help us out, she said she will go get someone but never came back. We were also told a manager would be coming but he also never came to help. After about an hour of waiting for someone we decided to just leave and check out. Once we arrived at the desk the lady was very nice but she showed us that we would have to pay an additional $40 for parking, the breakfast, and the "resort fee" (buses). We were confused due to the fact that we payed a $50 security deposit before hand and they said we would get it ALL back once we checked out..that wasn't the case. We called and told them that NO ONE told us we would have to pay for the "FREE" breakfast and the parking, we were fine paying the $21 for one night parking but they took off $15 from our bill when we complained about not telling us about their "free" breakfast charge and the "resort fee". Overall the stay was nice. But they sneak charges on your bill last minute and they seem like they don't care! As well as I went to the bathroom and their were three girls in the bathroom sitting on the counter cussing and one was hitting her vape and there were tons of maintenance workers roaming around our room but no one came to help. Very very disappointed and we won't be back. The stay was beautiful and the room was clean but the negative parts outshined the good. ASK THEM ABOUT ALL POSSIBLE CHARGES! THEY LABLE STUFF AS "FREE" AND THEN SNEAK CHARGES ON YOUR BILL!!! read more

Went to meet sum friends staying here sat by the pool . No signs about having coolers at the pool the bartender asked us to remove it wasn't rude about it . The hotel lobby bar was closed which is weird that early so went to the restaurant bar had 3$ drafts and wine as the pool bar did not . My friend ordered a margarita at the pool bar the bartender didn't even put tequila in it we had to throw it away he was bitter cause we didn't order drinks from him earlier . The hotel it self is kinda run down rooms aren't bad pools are outdated and needs upkeep wouldn't recommend staying here at all . Plenty of other hotels with better service and updated . read more

Made a reservation on Priceline- 4-Star hotel express checkout- this hotel was a secret deal. $100.00. Total with parking-$28.00 was $158.00. When we came for check in- it was in a main building, which looked like a 4 Star hotel. But room we were given was in a 2 story, motel like building. Not 4 star, not 3 star. Motel. We were tired, late night, desided to talk to a Manager in the morning. Manager Gabriel agreed that it is not a 4 star accomodation. No refund, no credit, no sorry. Priceline- the same story. NEVER AGAIN! BITE AND SWITCH! read more

Had a good seven night stay here while on work/personal trip. Here are the pros: We got a great sized suite for like $180/night. There are tons of amenities for the kids, including a game room and multiple pools. The grounds are beautiful. And when I needed a plate to heat something in my kitchen, the Laguna staff was happy to accommodate me. That said, there were a number of cons. First, we booked a full suite in the tower, but they had us in the two story units. A great associate named Jacob happily moved us to a junior suite in the tower, which I heard was better. The room was decent, but the furniture was worn and the room smelled musty. Plus, no kitchen. So Jacob let us see our original room and we moved back. IMO, the tower is waaay overrated; don't be afraid to book in the villa units. So, the room was really nice, but not perfect. Management should really upgrade the carpet, as it feels sticky. Stuff comes off in the wash, as my attached picture shows. Second, despite our request not to receive toiletries, housekeeping kept bringing them. Third, WiFi went down for a solid half day, which is unacceptable for a hotel oriented toward business travelers and conferences. Fourth, and separately, after checking with the front desk to see if we could receive Amazon deliveries, we ordered something. When we went to pick it up, we were hit with a $5 fee. Front desk really should've told us about the charge, in advance. So, would I stay here again? Yes. But would I look for better options? Absolutely. read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

3 night stay here in Orlando for our vacation. We checked in on 6/8/19. We arrived about 10 am and was able to secure an early check in. My first impression of the lobby was good. Appeared to b me a very nice hotel. We were not checked into the main tower as pictured, instead they have these "villas" or bungalows with doors on the outside. I don't really care for these types of rooms as it reminds me of a motel 6 type of setup but I guess this is what was included in our Priceline package. To my surprise, the rooms were very nice and clean. Aside from the crowded parking when we arrived on 6/8, the following two nights, there was ample parking. There is a resort fee which I don't feel is worth the $20 per day but what can you do about it. The warm cookies at check in was a nice touch, per the usual Doubletree Standards. I recommend the hotel and would stay here again. read more

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Worst Hilton experience I've had! Feb 5-6 2025 I barely slept. the room had roaches and there was not only someone else's hair in the shower, I also found it in the sheets when I attempted to get some rest. I was told that couldn't be switched to a different room because nothing was available. I showed a video of some of some of the roaches that i saw and where they escaped to in a crack in wall and I was told that pest control would spray the area. This was no help to me because I was checking out. move the less I'll never stay there again and wouldn't recommend that anyone wants to rest peacefully book here either! read more

1. My family and I choose  this hotel because Hilton hotels are normally nice and welcoming however, in this case it was the opposite. 2. Our stay was from 3/18 - 3/21. I was very understanding that it is spring break for kids so with that in mind I decided to use the app and do the online check in which should provide you with a digital key, to avoid the wait in the check in lines.  So, after checking in on the app,  I had to wait 45 minutes to an  hour for my digital key to be accessible (which I was told that it only took a few minute). The digital key was very defective, I would be standing at my room door or the gate for about 10 - 15 minutes trying to get them to open. 3. With the hotel fees you had to pay 18 dollars per day for parking (which I didn't mind) however, if I am going to be paying 18 dollars per day for parking then there should be enough spots for all guest to park, which there was not. If you plan on having a car, keep in mind that whenever you leave the hotel when you return you will be driving around look for parking or waiting for someone to hopefully leave the hotel so that you can take the spot they were in, or if you are lucky enough to find one that's about 5  mintues or so walk from your actually room. 4. Now for the rooms, the rooms were not properly cleaned there were stuff from  previous guest still in the room, the carpets had stains, the television did not work and we were only provided with 2 towels and 1 rag for all 4 of us that Registered to stay in the room. 5. The customer service there was very bad as you will see I attached photos of when I  called multiple times and no one ever answered the phones, not only did I use my cellphone but I also used the phone that was provided in the room. It got so bad to the point where I stopped calling and just started going to the front desk which you will be lucky if you get to speak with someone is less than 45 mintues. 6. All in all, if the hotel works on these few things it would be a nice place to stay. The room were very spacious, the location is very convenient, it is very close to all the parks and restaurants, as well as the prices aren't as bad especially being  in the heart of Orlando. read more

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Great stay! I am a diamond member with Hilton and they really went out of their way for me...which is not always the case. The continental breakfast is super small...beware, because they mix the regular charged breakfast right next to the continental breakfast. Two swimming pools on the property...way cool! They have a pool table, ping-pong table, fooseball table! A very inviting grounds and wonderful staff! The room was super nice too! Everything was great...you cannot go wrong! read more

I definitely wouldn't recommend this place. They overbooked the rooms that were booked months in advance and then notified us as check-in. Very very unprofessional, especially when they first told us that we didn't have reservations. They didn't say why until I asked further. All they did was say this rarely happens with confirmed reservations. Which was amazing because a that will help me book 4 rooms at the last minute when they dropped the ball/ screwed up. We were initially told we didn't have reservations, so I provided the confirmation number. They said "oh you're reservations were canceled." They tried to say they contacted me. Lol, no, you didn't by phone or email as they had both. They said we could come back on one of the nights reserved as there was availability that night. We are going elsewhere next year to book our rooms. The front office staff is definitely way more professional than the management there. I heard some other people getting the same runaround. Two guys there were very upset about being booted from a room because they overbooked, too. Then, two women were also upset because theirs were canceled even though they booked theirs 3 month in advance. If you book here, you are at your own risk. This may happen to you, too. It doesn't seem to be a rare issue when multiple parties were booted, too, with confirmed reservations. read more

Front desk staff was very dismissive and excuses it with how busy/long the lines are. Wouldn't think about staying again. Rooms seem way bigger in photos and although they look the same, it's still underwhelming upon arrival. Great place to stay if your on business for a night or two or have children/teens that would enjoy all the add-ons like mini-golf, pool, ect. You pay for it regardless in a $25 fee, use all the amenities like the fitness center. If you don't do anything else please make sure to put DND sticker on door. Staff claims housekeeping cleans up rooms but trash remained yet my loose cannabis left out was "mistaken" as trash. read more

UPDATE: Upon checkout we were comped some. I appreciate the proactive manner for compensation, and the staff was super friendly (why they get 2 stars) - but it doesn't change a bad experience for what was supposed to be a relaxing weekend. Where to start.... With everything in life, there is good and bad.... So I'll start from the beginning. It's long, but hopefully educational and very mildly entertaining. Before making this reservation, I tried to call the hotel to see what amenities were and weren't available. I had difficulty getting through to the front desk. Foreshadowing? Checking in on the holiday weekend was pretty easy (I had already checked in through the Hilton App but am still have to go to the front desk. Plus, how else are you going to get your cookies? Glad I did, they had changed my room location and I was now facing the pool in a room that turned out to have a Hilton Honors sign on the door. Went in, the room is old. The couch is dirty. But, it's livable and I know I haven't spent a lot of money. Can't brush our teeth. I mean, the smell coming out of the faucet is horrendous. Disgusting. My son starts dry heaving. So, we use our water bottles to brush our teeth. I don't complain because we've never liked Orlando water and know it sometimes smells like sulfur. Sleeping is futile with all the late night poolside partying right outside our room. We head to breakfast and can't seem to find a way to get into the restaurant. We see people sitting inside, but none of the doors will open. After wandering around trying to get for 10 minutes, we head to the front desk. Apparently, it's the first weekend the restaurant is open since COVID and they forgot to open the doors (how did the other guests get in)? Then our bill. And we are charged for a plate we never ordered and a drink that was supposed to be in my meal. Nice waitress corrects the bill. We head to our cabana. There are three cabanas here, none have names on them, so I head to the only one with a reserved sign. (Side note: cabana purchase comes with 2 free waters, 2 free sodas, 2 free alcohol beverages and 15% off a food order). Sleeping was futile with our poolside room and the partying going on at the pool. No breakfast. I brought bagels. No sugar or creamer in the room, must trek to the restaurant for those items. But we can eat them poolside in Cabana day 2. Except someone has moved all the tables and chairs and left trash and no one has cleaned - and none of the pool towels have been cleaned and restocked. Call the front desk. Ring. Ring. 4th attempt and success. They'll send someone to restock the towels and fix our cabana. No one sent. Finally stop someone walking through handing out white room towels as cabana towels and he fixes our cabana area (mainly moving the umbrella I couldn't due to strength) and the tables. I had already cleaned the trash and wiped down the tables and chairs with my cleaning wipes (it's COVID, I carry them everywhere). While sitting on the bed in our room during a pop-up storm, my son takes a sip of soda, throwing his head back to finish the can off and says "Mommy, what's all over the ceiling." Ugh. MOLD. All above the bed. In the corners. OMG. Now I've reached my disgusting last straw. I call, and FINALLY manage to get through to the front desk. I'm offered a room change. The thought of packing 2 kids up and moving rooms for one night has me temporarily hesitate - but no - MOLD. So, the manager, April, nice woman, comes down and brings me my new room key and has upgraded me to a suite in the tower. We all walk to the tower and get to the room only to realize the "this room has been cleaned" seal is not on the door. The housekeeper is right out front in the room across the hall and I ask her about it. Sadly, I can't really understand what she's saying but something about a spray and bleach and talk to the front desk. We use my disinfectant spray and wipes to clean down the room. Try to call the front des. Try again. Give up and head back down to the pool where I try and succeed using my cell phone. The gentleman says he will contact the housekeeping manager and see what's going on. Spend the day at the pool and back at the restaurant for dinner and then head up for our last night here (by this time, I'm ready to leave even after my upgrade, I'm just over all the effort my vacation is taking). I get back up to my room and nothing is different. I call the front desk. No answer. Get the kids showered and start putting them to bed and there's old blood on my pillow. Call the front desk. April answered. She's by herself. The room was cleaned. She promises. No one is in housekeeping, just swap out the blood pillow for the extra in the closet. Let's see what happens when I go to check out. Ugh. read more

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MOLDY room (Veranda 19 building) and the management will not move me. The person I spoke with informed the Housekeeping Manager who arrived within a few minutes and then challenged me with the question, "Where is the mold coming from?" I was only in the room for 20 minutes so I didn't examine all areas of the room. I did find mold in the bathroom, above the tub tiles, and also near the sprinkler that is close to the sink. Since the windows do not open, and I can feel my allergies and asthma starting, I was left with the only option to keep the front door open, propped by the desk chair. 1 person I spoke with on the phone expressed genuine concern. The other was dismissive. The Housekeeping Manager was dismissive, as was the hotel Manager, who has not called me after my request. Upon additional inspection, I found a bunch of other flaws that come with being an older, run down hotel (rugs fraying in 10 different spots at the front part of the room and close to the bathroom, mirrors that get those brown/black marks when they're old (and no, it's not part of the design), doors that were painted and shut when wet, so the outer layer of brown paint peeled all along the door frame and side edge of the door to expose the white paint that was underneath. Oh, and that's not all... add to it, a fairly lousy internet connection. I should have read the reviews, but I am here onsite for a conference and chose it for the convenience. read more

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This was the third hotel visit on our family vacation. My kids were floored by the location because it was close to everything they wanted to see. The lobby is clean and the service is amazing. The keeper is they give you fresh cookies and they are mouthwatering. The room was beautiful and clean. We were close to the pool and the game selections in the back. They have a ping pong table, pool table and miniature golf just outside the pool area. The pool is open until midnight, which is a major plus. We had such a great time while visiting the Doubletree by Hilton Hotel Orlando at SeaWorld. Thank you for making our visit memorable. . read more

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Are you kidding me?!! At Sea World more like at the Roach Motel! Well the they didn't have roaches but they did have boogers on the wall, hair in the sink, mold in the bathroom with a shower stall only! Although the beds had no signs of bed bugs and were in fact clean I felt as if I needed a shower ASAP! We called the front desk and asked to be moved to the tower instead staying in a motel style room reminiscent of, Ravenswood projects in Astoria (NY). I can get past what appears to be on going construction based on other Yelp comments that my roommate failed to read. My fault I should know better. But the pictures of the hotel front, pool etc., on the website were not of this location, incorrect advertising. The staff quickly changed our room but not before saying we were in a 'Premium Room'. It appears the rooms in the tower do no have microwaves and refrigerators. Well maybe not but the rooms were much better. With that being said if we paid for a 'Premium Room' and we downgraded hopefully there will be no argument about a partial refund. If the staff is pushing the housing project style room as Premium I'm at a loss as to what type of the room without a refrigerator and microwave is? Off to a hot shower to wash off the last room! read more

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Stayed at this hotel for a convention and honestly other than its walking distance to the convention center, I probably wouldn't stay at it otherwise. It felt like a cheap hotel trying to be fancy and failing. Furniture was old and stained, shower was grimey, and parking was questionable (we got stuck at the gate twice because it didn't work and had to wait to be let in/out) and it just wasn't the best. A very average stay at a price that was higher than most other hotels in the area. Like I said, if it wasn't for the proximity to the convention center where you can save money on parking here versus at the convention center, it wouldn't be worth it. Wifi also was non-existent, so make sure you have good cellular data. read more

If I wasn't at a conference here, I wouldn't book a room here. I've stayed in 1 star hotels that were in better condition. The furniture in my room has rips in it. The hardwood furniture looks like it's had about 20 years of wear on it too and is broken. The curtains take a full grown man to open and close. Track is either broken or dirty. It's just all around run down and is way past due for a renovation. I have a nice view of the parking lot though! Kinda feels like a very expensive Motel 6. I came into my room and not only did they leave all the lights on for me, I was greeted by Pawn Stars blaring on the TV at 1 AM. It felt like I just walked into my in-laws house with the AC cranked to Arctic freeze and everything. Update: Housekeeping left my room unlocked. Fortunately nothing was stolen but it was unlocked and open for probably about 3 hours today. They let me move from room 847 (villa, don't book this room) to a room in the tower. The furniture isn't broken and ripped but I don't have the type of room I wanted. It's still pretty worn out here too but not as bad as the other room. Nothing is broken at least. The manager did offer to try and find another room but I'm already unpacked again and am just going to stay here... we'll maybe not. This room has a loud drip/squeak sound coming from the AC unit. I am so over this place... I should also mention, it took a week to reach a person at the front desk. They don't answer the phones here and the main reservation line said I had to talk with someone in internal reservations. And the last thing, the main lobby the lobby of the tower smell TERRIBLE. read more

Hello, I was extremely disappointed with the service and cleanliness offered there. The bathroom in our room was quite dirty when we arrived. Housekeeping services did not come every day. One day they came and only made one of the two beds. The second time they came, both beds were made, but nothing else looked to have been cleaned. The remaining days they did not come at all. We had a pile of at least 10 towels on the bathroom floor along with a large garbage bag (with a note to housekeeping staff to remove) and when we returned to our room after being out all day, nothing had been cleaned or removed. It was very disappointing and not at all what I would expect from a stay at a Hilton Hotel. read more

We had a wonderful time here because there was always something to do, even during the covid pandemic we had memorable fun. First, the resort is located within WALKING DISTANCE to a bunch of cool shops places to eat with great happy hour specials !! Second, the resort has a bunch of free awesome activities including the gorgeous pools and mini golf! And large life size checkers and pool table. The pina coladas at the bar were on point and the staff was very accommodating. It was a vacation to remember! Oh and the view was gorgeous at night from our 17th floor room read more

DoubleTree by Hilton Orlando Theme Park Resort - Poolside - Hotels Near Me - Orlando, Florida

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This is a SCAM!!! The website says it's a 4 star hotel. It's the only reason I booked it. They checked us in at the tower part of the hotel which looked 4 star but sent us to these rooms about a block away down the parking end that looked like a cheap two story motel. The front desk manager lied and said the tower was full but plenty of room in the parking lot. This outdated room they put us in is horrible. I could have gotten this kind of room for around $50 anywhere. HORRIBLE!!!! What a SCAM!!! read more

This hotel is DISGUSTING. It was very clear upon arrival that our room had not been properly cleaned. When we peeled back the sheets, it was clear that the bed had been made without the sheets being cleaned. What looked like blood or something red was all over the sheets. We moved hotels immediately, but were still charged for the night (even though we did not even stay the night)! The customer service from the front desk was terrible and unprofessional. To say that we were disappointed in our experience would be an understatement. read more

On our first two nights, we stayed in room 1412. The room itself was spacious, but let's just say we stayed there 2 nights too long. The room smelled and felt mildewy. The carpet was slightly damp and our window consistently had condensation in it. After looking at the other rooms around, it was time to switch. We were switched into the towers and this was the Hilton experience that I'm much happier with. It was clean and the air was fresh. I think the original room had a leak of some sort, so I can't fault them for it. Overall, a great experience! read more

DoubleTree by Hilton Orlando Theme Park Resort - View from the sofa in the lobby - Hotels Near Me - Orlando, Florida

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Reposting my Google review here. The only upside of this place that I experienced was their breakfast restaurant, they had a waffle station so the only plus. Other than that my experience here was horrible. The worst service I've ever had from a hotel ever, including hotels I've just had to stay over night. I've had way better service and courtesy from the staff at 1-3 star hotels. First off, they double booked our room. An honest mistake sure, but the guest who had tried to enter our room had tried entering it at 1am in the morning. We spoke to them and they weren't upset with us but more upset/annoyed at the front desk for giving them an occupied room. Luckily their key didn't work. Second, because of the double book, our originals keys got deactivated making it extremely inconvenient for my partner and I the next morning, because we had forgot something as soon as we walked out, but we couldn't get back in. So we ended up losing time in our vacation plans. Third, when we addressed the issue to the front lady desk, she was extremely dismissive, didn't apologize, and kept it brief. I don't remember her name, I was too upset to even want to look at her afterwards, but she had long hair and square frame glasses. She didn't even address the situation with us, we brought it up, and she didn't even seemed to care that someone was trying to get into our room at 1 IN THE MORNING. Finally, when we left to check out, they didn't even say "thank you for staying with us", or "we hope you enjoyed your stay." Even at a 2 star hotel I've been greeted and have had good byes from them. Never recommending this place to any friends or family, ever. read more

If you can stay in the main part of the hotel, then your stay will be pleasant. But if you get stuck in one of the old outbuildings, you might as well go to Motel 6. Those rooms are old, dirty, and nosy from people walking by at all hours of the day. The breakfast is good and the service is great. Also, pay attention to your bill. I was charged a parking fee although I didn't have one and told the staff at check in. read more

Okay hotel. Great for its perks. Pros: In a great location. Walking distance to SeaWorld. Free shuttle to SeaWorld and universal. Resort hotel so it has multiple pools, free kids activities, parking included in mandatory resort fee SeaWorld partner hotel so you get priority access, free quick queue and behind the scenes rescue tour Moderately priced Cons: Older property , ask for a room in the tower or you'll most likely get a motel style room No meals included Mandatory resort fee Overall enjoyed our stay. As a diamond member I asked for an upgrade and was upgraded to a tower but you could still tell this property is pretty old and needs some updating. The lobby is pretty updated and makes the property looks super modern until you get to the rooms. The bathrooms are very old and need renovating for the price and for it to be a Hilton property. Customer service is great, everything I asked for I received without too much wait . Breakfast was okay. A lot of choices to choose from but not much flavor. The best part was the made to order omelets and continental offerings. Free for gold and diamond but $21 for everyone else read more

I will start with the one and only positive thing about our stay . The front desk when we checked in , was amazing . Now for everything that was wrong , After we got to our room TV didn't work , phone didn't work , pull out sofa for the kids had dirty sheets on it Couch had stains . They did get housekeeping to come in fairly quick and she was absolutely amazing. Not up to DTHH standards read more

Checked in and our refrigerator did not work. We called 3 times for it. It never got fixed. We had our dogs with us and the designated pet area was now an overflow parking lot there was nowhere to walk the dogs there was no doggy bags on premises room was not the cleanest shower had mold in it dogs found a condom. Parking was a huge extra charge. Very disappointing. When we told the front about all the issues they completely disregarded us and charges $60 for parking. read more

DoubleTree by Hilton Orlando Theme Park Resort - Dogs found a condom somewhere in the room. I wanted to throw up. Disgusting. - Hotels Near Me - Orlando, Florida

No wifi, hidden parking fee 50+ dollars. Only gave 1 towel for 3 people. Only made 1 bed out of 2 beds......

Room is covered in black mold and black mold in the bathroom ceiling they "covered" with white paint. Lobby is well maintained and that's the only thing they seem to take pride in. First night at the Laguna Restaurant they gave us the wrong pick up order for food, then they gave our wrong order to another gentleman and said it was new from the back when it was the meal I was given. This is so unsanitary. Vending machine does not work, elevator does not have working buttons. Only positive was the front desk staff on checking in. read more

I don't usually need do these reviews but do yourself a favor and don't stay at this hotel if you don't have to. The pictures are wayy too deceiving from what the actual hotel is. The rooms are like if you too a motel 6 and put a bunch of hilton furniture in it. The shower is trash, a motel shower would probably look better, plus it was clogged from the start so i had to call maintenance. since the PHONE wouldn't work i had to call them from my cellphone twice and wait almost 40 mins for them to come to my room so i could hopefully take a shower. Please don't stay at this hotel. read more

I'm not even sure where to begin. The front lobby and most of the grounds aren't bad but don't be deceived! The rooms are dirty run down and gross! Hilton shame on you for still attaching your name to a hotel not holding up your standards!!! read more

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Sadly I was here for a night. This place is very nice. It's a resort and you feel like you're in an island. The staff is friendly and the breakfast was bountiful. They have so many options for breakfast from smoothies to corn beef hash. They have made to order omelette station and a waffle maker. You can't come to Double and not have their infamous cookies. This hotel has so many amenities from pool table, teen night, pools and more. read more

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No stars. So loud all night long. Cheer practices at 10 pm. Nothing was done from front desk.

Booked this hotel with my Hilton app. Received an email that I could get late check out until 3pm for a flat $20. The hotel wants to charge me $20/hour even after showing them my confirmation email. Called customer service and they aren't honoring their own email either. Total money grab. And disgraceful. Also booking was for two queen beds and the room had two full size beds which is so much fun when traveling with kids. Also no airport transportation as an FYI. read more