Five Stars for the Staff Not Just the Stay Although this hotel itself is admittedly a bit outdated especially when it comes to the bathroom facilities I have to give it five stars solely because of the incredible service I received from the staff, particularly Marisa. From the moment I arrived, Marissa went above and beyond to ensure my comfort. She was not only professional, but also exceptionally kind, thoughtful, and accommodating. She made sure I was relocated to a better room with an upgraded bathroom, and as a beautiful surprise, she sent wine, cheese, and crackers to my room. I was blown away by the gesture it was unexpected and deeply appreciated. In a world where good customer service can be rare, Marisa is a true gem. Her attentiveness and pleasant demeanor made all the difference in my stay. She exemplifies what hospitality is supposed to look like and is the reason I would return or recommend this location to others. Kudos to the entire team for their courtesy, but Marisa deserves special recognition. Thank you for making my visit memorable not because of the building, but because of the people who make it feel like home. read more

Charged a no show even though we made notes !!! Charged the night they canceled the no show but when we arrived the no rooms available which is strange as we had the booking . Never had this experience at a Hilton but very disappointing they had all our information to reinstate the booking but no information for the notes . read more

Stayed here this week for a work conference and it was all decked out for the holidays! Room was nice and clean and pricing was not bad at all. Only complaint I have is the prices of hotel property food and shops (which is to be expected now days). Hotel staff was nice and kept the place clean. Pros: Right by SeaWorld, 15 min away from main part of Orlando, rooms provide shampoo, conditioner, body wash, and lotion (big bottles), room has fridge (no freezer) & microwave, clean, hotel is meant to hold conference parties, serves Starbucks and has small market place. Cons: hotel is meant to hold conference parties (we were there during a cheerleading convention...), 20-25 min from Disney, pricing for food is higher, wifi SUCKS. read more

See all

Pool day * not sure about the quality of staying there overnight. Easy check-in, gated parking, free water by the bar, and there's actually a second pool that's a short walk from the main pool (it's a little quieter) and has a jacuzzi. There were some life size games like checkers, and ping pong. The only bad thing was there was no bar or way to get drinks at the second pool, you would have to walk back to the first pool. Prices for food at the bar were very expensive and basic (burgers, tacos). The pools are pretty decently sized also. I would go back for another pool day. read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

The lobby at this DoubleTree is genuinely impressive--spacious, lively, and filled with amenities. There's a great bar, tons of activities, and at first glance, it feels like you've checked into a resort-style escape. Unfortunately, that's where the experience took a turn. The room situation? A total letdown. When I first walked in, I was greeted by the unmistakable smell of weed--not exactly the welcome you expect at a Hilton property. The TV wouldn't turn on, and despite multiple attempts to reach housekeeping, no one ever answered. I tried the front desk, but after being hung up on twice, I finally got through to someone who offered me a new room. The second room was better in that it didn't reek--but it was still extremely underwhelming. And housekeeping? Still MIA. At that point, I cut my losses and left for another DoubleTree nearby--which, thankfully, lived up to the Hilton name. This property clearly has potential with its amenities and common areas, but until the guest service and room quality are brought up to par, it's not a place I'd recommend--or return to. read more

My fiancé, son, & I stayed here for only ONE night after getting in from a late flight from Providence. This place is deceiving in terms of just how much area they own. The property is LARGE... I would rate a solid 3.5 stars. The grounds are nice and the pool area is cute- the lobby is GORGEOUS- but I would not recommend staying in the "motel" type rooms (the older style rooms) if you are going to stay here- stay in the tower- with the NEW/updated rooms. The room we stayed in was a motel type room- I personally call any room with an exterior/motel type set up- a murder hotel. While I wouldn't quite call this a "Murder Hotel" I would say my room was a little sub par- especially for the price. The shower area wasn't THAT clean. While the inside tile and grout were immaculate (thank god) it was the exterior that could've used a good cleaning! Other than that- the beds was surprisingly comfortable (I'm taking like high end bedding/sheets), towels were clean. Cleaning staff - were super nice and friendly... So overall, It would be a nice option if you're staying a night, or here for a conference- but if you're staying any longer than that- and you have a family- I would suggest saying elsewhere. I would rate a solid 3.5 star- if I could! read more

Last week, on a business trip, l experienced my initial stay at this hotel. Overall, , except for a few glitches, it was a satisfactory stay. This resort Double Tree by Hilton property & guest room decor reveals its age, - probably dating back to the 1960's, but is clean & maintained. There is a 17-story main hotel tower building, with several surrounding 3-story guest room buildings that border the parking area. Though the surrounding parking area is large, on the weekend, it fills near capacity, making it quite difficult to locate ANY available parking. There is a restaurant and snack shop located on the property. The food quality & service from both were also satisfactory, BUT can also become congested with hotel guests as weekend the approaches. The front-desk & customer relations staff were courteous, professional and cordial. On my departure, l explained an issue with the smell & taste of the wash basin tap water in my room. The water quality from the shower was okay, as well as on the rest of the property that l experienced. The staff made note, and would have the issue investigated. The room-rates are comparable to other hotels in the area, - which is considered "a touristy area", with Sea World, Disney World & other theme parks located nearby. Based on this recent stay, l'd stay here again, and recommend it to others. read more

Had a pretty great stay at this hotel. The staff was friendly, the room was clean, and the service was excellent. A special thank you to Sophia at the front desk. She was professional, welcoming, and attentive throughout my stay. Her dedication and positive attitude made a lasting impression. 'ppreciate you, Sophia! read more

this place sucks, it's so unsafe we had multiple things robbed. avoid this hotel at all costs this was the worst experience of my life i felt unsafe the whole time. We had a $600 worth pandora bracelet, vintage converse chucks, and a pair of $400 worth beat headphones stolen from our room!!! and everytime we went to the front desk to complain the main security guard didn't seem to care and doubted if we misplaced, it was very difficult to submit a report. there are no cameras in the halls of the tower nor in the elevator... therefore led to random people (homeless) walking the halls asking for change. plus the water was shut off for a few hours and there was no rush to get it fixed and the toilets had problems in multiple rooms:((( -100/10 experience run!!!! book at 4seasons hotel read more

DoubleTree by Hilton Orlando Theme Park Resort - me after finding out we were robbed - Hotels Near Me - Orlando, Florida

If pubic hair on your bed sheets on arrival, cockroaches on the walls, mold on the drapes, and stains on the walls, couch, and couch pillows are your thing, then you'll be as happy as a pig in mud at the Doubletree Seaworld. From the dark and shady motel feel to the diverse sights and smells, if you are a fan of post apocalyptic chic, then you'll love it here. Thankfully, should you have any issues, the indifferent staff will be more than happy to send you on your way without so much as an apology. Don't forget to pack your flip flops...walking bare foot on the floors in the rooms and in the showers is like playing the child's game hot lava...so be careful and enjoy! read more

Misleading Charges, Policy Violations, and Zero Transparency This hotel operates in direct contradiction to what Hilton advertises and then tries to gaslight you when you question it. Hilton's website clearly states a $75 per night incidental hold, which includes parking ($38/night). This property, however, charges $75 per night PLUS an additional $38 per night for parking, effectively double charging guests and contradicting Hilton's own policy. When questioned, staff repeatedly claimed that Hilton's website is "incorrect," which is unacceptable and extremely misleading. To make matters worse, the hotel fails to disclose a $25 per day resort fee upfront. You only discover it after charges begin appearing on your card. Transparency clearly isn't a priority here. Even more concerning: any charge made to the room is immediately charged to your card in real time. I have never experienced this at any Hilton or any hotel, period. Room charges are normally settled at checkout so guests can review and verify them. Instead, I woke up the day before checkout to an unexpected $300 charge, with no explanation provided in advance. When I spoke with the manager, JC Lubin, I was told "if I listened, he would explain," yet no clear explanation was ever given. He continuously talked in circles, avoided answering why the charges occurred, and spoke to me in a condescending manner implying I couldn't understand simply because I was understandably upset about unauthorized-feeling charges to my card. This hotel does not follow Hilton policy, does not disclose fees honestly, and handles guest concerns with deflection instead of accountability. What should have been a standard stay turned into a stressful experience of monitoring my bank account for surprise charges. If you value transparency, professionalism, or basic respect as a guest, stay elsewhere. read more

Was here for a work trip and I thought it was fine. The outside/pool areas of the resort are beautiful, well kept and overall great. The rooms however, are very outdated compared to the rest of the property. My room specifically, had a high pitch sound that came on anytime the A/C started, that got annoying but was used to it by the time I left. The staff was fine, some were very nice like Esmeralda but others were not so friendly at the front desk. Overall, it was fine. read more

I stayed at the DoubleTree by Hilton near SeaWorld during a conference (hotel booked by my company). (Jan 2026) Unfortunately, my four-night stay had ongoing issues that were never resolved. Major issues during my stay: * Cockroaches in my room everyday * Requested a room change and was told no rooms were available * Room safe did not work, which was concerning when staff needed access because of the roaches * Multiple days of cold showers in the morning * A lamp in the room did not work For a Hilton property, I felt these conditions were unacceptable. I hope management takes these concerns seriously and makes improvements. read more

Nothing burns me more than when hotels charge for parking after spending over $200 to stay there! Aside from fees fees fees, this adds insult to injury! My floors were nasty and I had to bring this to the attention of the site manager to finally get it addressed. I stayed for four days and three out of them the floor was never swept or cleaned. How do I know? Whenever I stay at a hotel, I place a thin rubber band on the floor and in plain sight and when it never moves then I know the room attendant isn't doing their job. I expect more from a Hilton and now that they've joined the charge for parking brigade, I will stay elsewhere. Resort fees and parking charges, what a shame! read more

Do yourself a solid and DO NOT BOOK THIS HOTEL!!!! It's nasty! It's unkempt! And it's OLD!!! This hotel needs a major facelift and I mean MAJOR! I was here for a conference and silly me, thinking since this was a Hilton hotel, I was in the clear....no ma'am! This is the absolute worst Hilton hotel I have ever been to. Since I get points I typically don't stay anywhere else so I was glad to see the conference offering a stay here! My goodness!!! Upon arrival, the front area was clean and the staff was a strong ok. I saw that I'd be staying the "outside rooms" and nearly had a conniption fit! They would not even upgrade me to the main hotel! I told her I was traveling alone and didn't feel safe, they didn't care. Once I got into the room and saw how old, outdated and crusty it was I sent one up and 3 days later. . .here I am! Ummm, there was a roach on the floor, the tub spout was nearly coming off the wall and there were dead bugs on the floor. I had to get staff to come clean immediately! They did. As stated previously....don't stay here!!! Please! read more

See all

Though the room was okay. You do not get complimentary parking. I was charged over 300 dollars for parking at hotel. This ia not disclosed in writing. When making reservations read more

Stay away if you like yourself even just a little bit. I've stayed in a lot of hotels, and this is in my top 2 most disgusting and worst hotels I've ever been at. I unfortunately was forced to stay here for a work team meeting and I couldn't wait to leave. Both the bungalow rooms and the rooms in the main tower are disgusting. When entering, you are slammed with the scent of chemical cleaners covered up with an awful flowery scent that it's nauseating. Since there are no windows, you're essentially trapped with this nauseating smell and the only way to avoid it is to actively stay out of your room. The water pipes are old and any water coming out of it --to shower, brush your teeth, etc -- tastes like sewage sulfur water and it's absolutely vile. I was hoarding bottled water just to brush my teeth because everything tasted so bad. I also attempted to fill up my water bottle with the filtered water in the machine but it still had the same sewage sulfur taste. So basically, you have to avoid anything at the hotel restaurants/bars that could potentially be mixed with water coming from their pipes. So no ice for you, because once it melts, your drink becomes tainted. The rooms and curtains are moldy, and you basically have to keep your air conditioner on to frigid cold to keep your room from literally sweating from the humidity. And I have no idea why whoever made my lumpy tumor bed thought it was appropriate to give me the lumpiest bedding ever? Also, I know this is called Double Tree by Sea World. But that's the thing. It's only nearby, sort of. Everything is still far away and this hotel is actually not close to anything at all. So even if you wanted to escape the hotel, you'd need to drive out pretty far. read more

DoubleTree by Hilton Orlando Theme Park Resort - Moldy curtains - Hotels Near Me - Orlando, Florida

See all

Quality- Consistency- A+ Customer Care We have made a choice to 'pop in' for a stay on more than 8 occasions now. While it is not a newer Orlando property It is an Intl Conference Center/Hotel combination. This resort is Lush, it is meticulously maintained & the customer care is far beyond the 'standard norm' in hotel speak. Each time we return the same standards are set & met throughout our time on the property. This morning a regular waitstaff @ Laguna Restaurant (Victoria) went above and beyond for my simple request~ she delivered with ease and efficiency without batting an eye. This location is perfect no matter which direction your adventure lies in Orlando area. We give it 5 stars bc we know we are valued and our experience here really does matter to them! read more

See all

I have stayed at a lot of different hilton properties and unfortunately i will say that this particular location didnt live up to the standards that you would normally find from the doubletree name. I think the main issue is that the hotel is rather old and in serious need of a remodel. It looked like the room was from the 70's or 80's. What really was rather lacking was the bathroom itself, the shower fixtures were old and the water pressure was low. In addition if you look at the grout, it was chipped, worn and gray, and you could see that it had been repaired multiple times with various plugs patching old wall anchors. I think the ventilation was poor too so it was kind of musty. I also tried to adjust the thermostat in the room and was unable to. In additon when i tried to iron my shirt, the iron didnt work and when i tried to call housekeeping, the front desk or whomever, the lines were all tied up. When i finally went to check out, the front desk said that the computers were down and that a receipt would be emailed which i never received. read more

We stayed at this location for a work conference. I think there is some inconsistency with the rooms/villas. I hope that some have been updated but Villia 19 has not been updated in I know more than 20years. Slapping thick paint on the walls is not an update. The head house keeper and entire cleaning staff needs an overhaul. The room is dirty and had a backup of dust and smelled of mildew. I cleaned for over an hour. The only plus is that we were steps from the meeting center. I originally reserved a King but was told that this double was the only thing available. Also, check your receipt because I was also overcharged. read more

See all

The staff were very friendly. Always enjoy the warm cookie and water. The lobby of the hotel was beautiful. I spent a little time lounging by the pool. I had a room on the 6th floor and my room was in need of some TLC. A deep cleaning and fresh coat of paint. Also, the prices at the hotel restaurant are crazy. $18 for a margarita?! All in all my stay was fine. read more

I would advise that you don't get a room in the villas. Lots of foot traffic and noise. I had to request more toilet paper and soap three times before I got any. TV was messed up. Staff wouldn't let me take toilet paper back to room but insisted on delivery and it took a few hours. Hotel phone doesn't get you to a live person. read more

If you enjoy gnats in your drinks, food, and everywhere else, I highly recommend this hotel. If you enjoy the water pressure in your shower changing every few seconds, book now! Do you prefer hotel staff that ignore you or go out of their way to not help you? You'll feel like home. No working phone in the room? Check! In room coffee maker is nowhere near electricity. And the finishing touch is housekeeping incessantly knocking on your door at 7:15 in the morning. read more

My family and I enjoyed our stay at this Hilton resort. Breakfast came with our hotel stay, and parking was $30 a night. We stayed 2ngts and enjoyed their mini golf, pool table and pool area. This was a fun and relaxing vacation it was a last minute stay so we were only able to enjoy 2 full days here but still, it was nice experience. read more

DoubleTree by Hilton Orlando Theme Park Resort - Tiki hut pool table - Hotels Near Me - Orlando, Florida

This property is Old, outdated, room wreaks of moisture and is just gross. My colleagues all had the same experience of plain nastiness. Straight motel 8 vibes. One of my colleagues found VOMIT on her floor upon entering. Didn't sleep at all as you can't feel safe here. would Never ever stay here again. read more

Here for a conference and placed in an area with no elevator; terrible when bringing in supplies. We are in exterior rooms, completely unsafe for high school students. I'm furious with the accommodations. read more

1 star Review for the Villa we stayed in. There are two floors at the villa, there's no elevator. You have to carry your heavy luggage if you're staying in any of the Villa. The rooms are so outdated, it can use an upgrade. The bathroom floors can use some good scrubbing and bleach. It smells like cigarette mixed with wet damp towel. We stayed in the villa near the pool and miniature golf. 4 star on free warm cookies. 4 star on the staff services read more

Al Zuniga from room service at the Doubletree By Hilton Orlando has great, gentle customer service. He made the experience during our stay better. read more

Hilton's "Walking" Policy Feels More Like a Scam - Avoid Hilton Hotels!! I have never had such a frustrating and unacceptable experience at a hotel. DoubleTree by Hilton Orlando at SeaWorld completely failed my family and me with their deceptive overbooking practices, causing major inconvenience and disruption to our trip. We arrived at the hotel, only to be told that they had double-booked our room and were "walking" us to another hotel because they didn't actually have the room we had already reserved and paid for. Instead of honoring our booking, they shipped us off to Hilton Orlando, claiming they were "taking care of us" by paying the difference in rates. Let's be clear--they weren't taking care of us. They were taking care of their own screw-up. It's not like we received any upgraded accommodations or additional perks at Hilton Orlando--we were simply inconvenienced and forced to relocate due to their overbooking. On top of that, when we arrived at Hilton Orlando, they originally gave us a single king bed room instead of the double queen beds room we had paid for. When I complained to the front desk, she argued with me that Double Tree staff had informed them that they told me they didn't have any more dual queen bed rooms and that I was ok with that..... I continued to complain and luckily the caved and magically found the room I needed for my family the night. To make matters worse, this was only for one night! We were then forced to pack everything up early the next morning, leave for our event, and then wait until 4 PM to check back into our original hotel--losing an entire day of our stay. This completely disrupted our plans and was a massive inconvenience for my family. When we raised concerns, Hilton staff dismissed our frustration, claiming that this is a "common industry practice" and that all hotels do it. If this is so common, why weren't we informed in advance? Why did we book at DoubleTree if Hilton can just send us somewhere else whenever they feel like it? This isn't an "industry standard"--it's a bait-and-switch tactic and a blatant breach of trust. Hilton failed us completely--disrupting our plans, forcing us to waste valuable time, and offering zero consideration for how much they inconvenienced us. At a bare minimum, Hilton should be offering full compensation for the lost day, plus additional compensation for this major disruption. I will think twice before ever booking with Hilton again, and I strongly urge others to reconsider as well. Your reservation is NOT guaranteed, and Hilton has no problem "walking" you to another hotel with little regard for your time, comfort, or the money you spent. read more

I am normally a DoubleTree fan and thankful for the warm yummy chocolate chip cookies b/c it would have been a 2 star review! BE AWARE on this property!! If you are used to just being able to walk to the elevator up to your room (which is why I chose DoubleTree), that may not happen. Unbeknownst to me, they have 'villas' (like a motel) along with the high rise rooms. The room was ok for a motel...clean and the bed was super comfy. I didn't see bugs like some of the other reviews. However, the room definitely needs a makeover for the money they charge. I seriously could have just stayed at the Red Roof Inn for a lot less $$. My story for what it's worth: My flight was delayed and I didn't get to the hotel till 2:30am. All I wanted was to jump into my jammies and a bed. The front desk clerk gave me the key and a map. A map...hmmm, should have been my first clue? And then she proceeds to tell me the best way to get to the room is to walk out to the street and take a right and another right. Mind you, I'm 66 y/o single female, don't travel light so have two suitcases (one of which is 50 lbs) and a huge purse AND it's pitch black outside. I walked around 50-60 yards from the front desk. I finally find the building with the help of my phone flashlight and start looking for an elevator...NONE! AND she put me on the 2nd floor. Remember, it's 2:30 am! So I had to drag my suitcases, one at a time, up stairs by myself. I felt sorry for the people near the stairway and tried to be as quiet as possible but there was just no way. Btw, front desk clerk didn't mention that there was no elevator nor the long walk outside the property to get to it NOR offered to have someone help. It would have been a simple fix if the front desk clerk would have read the room and noticed I'm an older, single female with 2 large suitcases and maybe look for a room closer and more secure would have been the thing to do or find someone to help. She actually didn't look like she wanted to be there and it was a bother for her to be working. She sure didn't make me feel DoubleTree welcomed except she gave me 2 warm cookies...yay me :/ read more

Easily the worst hotel I've been to in years. Drove in at 12:45 am and waited for valet. No one showed up. Went to desk and attendant said "oh we don't have valets anymore. Gives me a resort map and scribbles all over it. I find my way to the tower on my own. Get to my room. I was meeting clients there. There was a message flashing on the phone. It says press here, which I did. It says wrong number try again. There's no way to call the front desk. The walls were scratch up everywhere in turned. Then had to witness a customer complain that the hotel said they would shampoo the carpet as some prior occupant have thrown up on the floor. Attendant could have cared less. I will never go back. And for a Hilton Hotel? Management you should be ashamed. read more

The staff was very helpful and kind. However the condition of the hotel and the cleanliness was awful. Disgusting rooms and outdated accommodations. We didnt want to stay but by the time we arrived and saw how awful this place was we had no other option nearby. Ite clear that whoever is managing the customer service staff is doing great while the manager in charge of housekeeping and maintenance has really lost pride in their job. Random hair in bed, dirty pillows, stained furniture ,stained and disgusting bathrooms tiles. This place is something out of a horror movie. read more

See all

The rooms were quite clean. The staff was nice. The property itself was pretty with nice pools and places to eat. I was bummed I was unable to get any of the famous cookies as they weren't ready yet. The pizza we ordered from one of their food locations was good and hit the spot. We noticed some shaky hand railings on the stairs and they should really fix those as it can be scary if you're carrying luggage. read more

Horrible customer service , shuttle to parks inconsistent and unsafe, room not cleaned consistently. Stay somewhere else!

NO HOT WATER. I was staying here for work to attend a conference at the Orange County Convention Center. As a result, I was gone all day. I was here for 4 days with NO hot water. The hotel was fully booked and could not move me. 4 days of cold showers was terrible. The hot tub was also broken. Since I was traveling for work, I didn't have the ability to easily book another hotel either. The hotel did NOTHING to compensate me either for this. read more

This hotel is very deceptive and do not tell patrons all information when booking. Or through third parties. Once you get to hotel they will tell you $38 a day for parking another $29 a day for resort fee. After you arrive. Rooms are disgustingly and dirty sheets were filthy. When trying to call front desk the phone wrong over 15 minutes. After paying $38 a day for parking arrived back from shopping and couldn't find a parking space after paying for parking. Rooms in tower are very old. Rooms smell like mildew and cigarettes dirty sheets . Refrigerator didn't cold snacks spoiled. This hotel is one of the worst I have ever stayed in we itched for the 4 days we were there please check for bed bugs. Elevators don't have license to operate . So much that was wrong . Don't waste your money at this hotel it should be shut down. And so close to sea world read more

I was staying here for a work conference in May. Note to vacationers, never come to Orlando in May. Raining and thunderstorms every day which locals say is normal for this time of year. The main lobby is nice, until the pouring rain was leaking through the ceiling in multiple spots. A "Resort" style property that is set up like a motel, we had to walk through the torrential downpour to get to our room from the lobby. Looks like there's some updates to the room but having the big picture window there with people walking by, well I didn't feel comfortable leaving the shades open. Nice selection of pillows, mini fridge and coffee/tea in the room made it amenable. The warm cookie you get is the best part! read more

See all

It's not terrible but it's not good. The parking is a huge issue, it took me 15 minutes to locate a spot. The rooms are outdated but ok at glance. After further inspection, I know my room was not properly cleaned only tidied up from the previous guest. There was mascara on the bathroom mirror, water marks next to the bathtub from overspray, some kind of grime on the remote & a greasy head mark on the headboard of the bed that resembled Vaseline. There's also some type of buzzing coming from the wall at all times, which made sleeping difficult. The bed is probably the worst hotel room bed I've slept in - very springy & i kept being forced to the middle of the bed bc it slopped inward from the weight of the person next to me. No bugs or terrible smells & the property has a lot to offer so Double Tree at Seaworld gets 3 stars from me. read more

DoubleTree by Hilton Orlando Theme Park Resort - Mark headboard that is the consistency of vaseline. Noticeable enough that housekeeping should have seen it if they stripped the bed. - Hotels Near Me - Orlando, Florida

I don't even know where to begin with this review. First, I checked in on-line and got a Digital Key so I didn't have to go to the front desk. We pulled in and followed the signs to the Tower rooms, and it took us around in circles and wasn't taking us anywhere we could get close to the Towers, so we just used common sense and found it. We took the elevator up to the 10th floor, used our digital key, and found a room in total disarray. Ugh! The room obviously hadn't been cleaned, yet they assigned it to us. Now we have to get back in the elevator with our luggage and go to the lobby to get a new room. Hardly anyone is wearing masks and we had a long haul to the lobby. After standing in line for 15 minutes, we explained our situation. They gave us a new room and a coupon for 2 free buffet breakfasts. I am sorry, but I can't even believe while we are still in a pandemic that there is a breakfast buffet. Anyway, we now trudge back to the tower and go to the 21st floor, only to find another dirty room. I couldn't even believe it!!!! We head back to the lobby again, and now it's raining, and we have to go outside. I am tired, frustrated and now soggy. We go back to the same person who helped us before and he finds another room that is clean. We ask if he could send someone else up to see if it is clean as we weren't going all the way up there again. He goes up himself and says it's clean. He applies a $50 credit for us to use at the restaurant for our inconvenience. We trudge back up and yes, we finally have a clean room. We settle in and all is good until the people next door enter their room. The walls are paper thin and we could hear every word of their conversation. Good grief!! They leave and we settle in again. They come back at 1 am and the TV on. At 1:30, we hear no voices, but hear the TV loud and clear so we started banging on the wall. We must have woken them up because they turned the TV off. I was so happy to check out in the morning and leave this place. We are Hilton Gold members and this is by far the worst place we have ever stayed. On top of that, we find a $21 parking fee on our bill when we checked out. read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

Attention all: Patrick Star from sponge bob has a hotel. This hotel is the very definition of useless. They have plenty of excuses as to why they can charge you $50 for parking yet can't provide you with a oh yeah a parking space or security. They actually have security but security does apsoloutly nothing to protect you or keep you safe. See pictures of the open gates. Anyone can enter or exit property with your car. With or without your knowledge. Then they proudly post up a picture saying they not responsible for your car. Ugh we paid $50 you gonna be responsible today boo. They straight out lie and say breakfast is free. Yet at checkout provide you with a bill for that. Trust me you won't have breakfast and I sure did not. But they will charge you for it. They provide nothing but a stale room and just keep trying to milk it and get more money. They are the reason you need a lawyer and should keep an excellent one on speed dial. You will pay for a room. Once you do the games start. You go to the room settle in. And start cleaning. Yes, you read correctly. I bleach whipe everything down. Lysol everything. The room is ice cold yet smells wet damp and mold. I don't know where housekeeping is but not on this property. The front desk will send people to slide notes/bills under your door instead of being professional and calling you. Noone is professional or mature. They love to throw bricks and hide they hand. Meaning. Managers will tell employees to do things then hide in they office refuse to speak up or be heald accountable for anything. Just overall coward clown behavior. They matto is "I did not do it." or "Sorry, the manager is unavailable at this time." When we pay for a service upfront and in full we expect civilized and competent service. This hotel lacks all these things. This hotel should not be trusted to provide you or your family with any type of service of any kind. They lack the simple skills to perform any task safety. They lack common decency and professionalism. Imagine paying for a hotel room upfront and once you leave your room the employees are busy locking you out your room. It's a million things they could be doing like cleaning they unclean hotel but they number one goal I'd to inconvenience you by locking you out your room. Then pretending to be clueless when your seeking to hold someone accountable for they unexplained monkey business. The incompetent staff got so unbearable I told them. If I come back around here to get you to unlock my door one more time you will issue my husband a refund in full. I don't care what your policy is. We had 20 to 30 bills yes you read that correctly. They so incompetent was printing out other people bills for us to pay. Why does my bill say I had a meal and wine. Then I looked down at the bill closer this bill has a name on it "Jane doe" not me. They will suck time away from your trip just your over all life. I'll never return. My time and money are not to be played with. My families safety is very important to me. I like clean rooms. And employees who can think be professional and most of all problem solve. read more

See all