Everything about this place is YUCK!!! Plus they charged me a "resort fee" ($22.45) twice and it has been 5 business days and still not refunded. Talked to April who is suppose to be the "resort manager" and she was VERY rude including telling me how she "wasn't in the mood". Stay as far as this less than Motel 6 as you can!!! read more

Just returned from a week in Orlando. After an absolutely horrible experience at the car rental company, my wife and I just wanted to bunk up and rest. To that end, Doubletree delivered. They were very patient and provided impeccable service even after we were doubly irritable and tired. Having a cookie certainly helped soothe our wounds too. The duration of the stay there was similar. The rooms were clean and the beds comfortable. Being so close to Seaworld made that part of our trip very convenient. The front desk was courteous and quick to respond to questions and requests. All in all, a very reasonable place to stay and I think I know where to book the next time I'm coming to Orlando! read more

Stayed 6/10 - 14 for Cisco Live. Terrible service. Tried getting our card changed to a corporate card 3 times via phone, and every time they kept telling us they did it, and when we checked in they hand't. Their 1 and only hot tub was gross. It had hair and other debris, and the jets didn't work. Called the front desk and after an hour it still hadn't been cleaned or the jets fixed. During checkout, my CC on file for incidentals was charged resort fees when all the charges should have gone on my corporate card. When I called the front desk to have them fix it they said they did, yet when I checked out they didn't fix it. Had to stand there for 10 minutes while she fixed the mess in their computers. Tried to charge me for a water bottle I never drank in the room. Room also had a fly/nat problem. They were everywhere. I think I killed about 20-30 myself over my few nights there, but they just wouldn't go away. Would not recommend. Their incompetence is not worth your time. read more

Mixed here. I love the location and enjoy the laid back atmosphere, but paying for parking is bad, and what is worse is that the wait staff at Laguna does not tell you that the HHonors complimentary breakfast buffet is only complimentary for the cold items. So you take from the buffet and get a bill. It's not the money, it is the fact that they don't tell you upfront. read more

It was an incredible stay! The amenities and staff were off the chart. Fun was had by all. Spent a lot of time on I-Drive and shows. It is truly adjacent to everything in the area. The cook to order breakfast was out of this world! read more

If I could give them zero stars I would! This has been the worst hotel experience I have had in a long time. The customer service received during and after my stay was horrendous! Make sure you check your receipt too, because they may sneak some miscellaneous charges and parking that you didn't actually incur. They did refund me for those, but only because I reviewed my receipt upon returning home. I arrived at the hotel for the HIMSS conference and was told my room was not ready. I politely informed them that I had a meeting to be at by 4 and needed to get ready for it. I sat there for a good 45 minutes waiting for some one to let me know when it was ready, while watching all these other customers walk-in and check-in with ease. After the 45 minutes, I decided to go check myself...Oh, what a surprise they have a room ready...Who knows how long I would have sat there before they got back to me. The room was NOT the room I originally booked. It was suppose to be in the tower, single king bed, but instead was in bldg 15, 2 double queen beds. Which faced the street (the city is doing construction) and backs up to their (Doubletree) construction. So, not only did I NOT sleep while I was there, I got to listen to beeping and construction noises all day and all night. When I called to complain and request a room change (which I did everyday that I was there), I was greeted with attitude, horrible customer service and of course, no ability to change rooms. Waking up in the morning, I found ants covering all my things that were laid out on the sink and on the floor. So now, every time I was in my room I felt like something was crawling on me and could never feel comfortable because my things were always tightly packed and up off the floor. I did call and let them know. The maintenance guy was the only friendly person I encountered there, but even though they came and sprayed, the ants were still there the entire time. After my stay I have called many times to speak to a manager and was told they were either out or not available, but gave me the option to leave a voicemail. Which I did, and still have not received a phone call back. Found another miscellaneous charge on my credit card today and called to speak to the front desk. The phone lines are all screwed up, it took me 4 attempts to get to an actual person. The first person I finally spoke to kept asking me questions that did not pertain to the reason as to why I was calling and then just hung up me...on purpose. The second person I got in touch with, again tried to get me to answer all these questions when I just wanted to speak to the front desk. Told me to call back and press 0, which obviously I did that first and kept getting routed back to the voice system. Hung up from that person and called back in again, FINALLY, after pressing zero, I got to a person. At that point I was really upset and asked to speak to the most important manager in the bldg. She transferred me to an Ashley, who is an executive assist. Guess what? SHE DIDN'T ANSWER and I was forced to leave yet another disgruntled voice message, which no one will probably respond to. I plan to post this on any and all social media outlets I possibly can. What I have experienced is annoying, and completely unacceptable. Is it really that hard to get good customer service? I travel a lot for work and I can say with the utmost confidence, Doubletree/Hilton Hotels will no longer be an option with me and if I can help it, anyone else at my company. Would love for someone to call me back to discuss my issues, but I guess I won't hold my breathe! read more

I attended a Conference at this property May 25th/26th. All I can say is that it was the worse experience I have ever had at registration. After waiting in line I finally get called up to a young lady who could not have been anymore rude than she was. It started with me being told that there would be a $25.00 resort fee added to my bill? I explained that was not except-able as I already paid a resort fee. She in turned argued with me that I had not. OK, I pulled out my registration where she promptly told me that I had not paid anything yet that I only had a reservation?? The young lady gets a manager to come over and address my concerns. He in turn would allow customers to walk up WITHOUT waiting in the line the rest of us had waited in and he would accommodate them. Leaving me to stand there longer. Finally she tells me that I have a room in the Tower, I told her that I did not want to be in the tower! She informs me that it is an upgrade and hands me my keys. She knew that I was by now visibly upset and not having a proper Hilton Experience!! I walk across the grounds to my supposed upgraded room? What I found was a coffee table that looked like a wood chuck had been chewing on it for quite some time? So much for the upgrade??? I called registration and the person that accommodated me on the call stated we have a room back by where the conference is would you like to relocate? UM, yes since that was what I had been asking for now for over 1 hour. I thanked her and stated my conference ends at 1:00 pm and I had to leave immediately for a funeral service that would take an 1.5 hour to get to and start at 2:00pm. I told her that I did not have time to make 3 trips up and down from the 21st floor. She told me to wait there and the bell would bring me the keys to my new room. Another 35 minute wait!!! No Bell person. Back to Registration and waiting in line again. And Yep you guessed it, I was blessed to get the same girl that treated me dispensable to begin with. Who at that time is ruder that the first go around. She told me that she gave me the room I reserved. I was like, well not actually as I reserved 2 queen beds and you placed me in a King? She then stated rudely "you do know there is not elevators for you with this new room? I asked what are you insinuating? I finally had enough and raised my hands and told her that I did not want to argue with her.. I said I just want to get checking in please? She gave me the new room keys and I left. Upon entering my room I get a knock on the door. It was the Bell person that informed me he had been waiting for me at the new room and where had I been? OK, enough now 1.5 hours to get checked into a room??? I was not happy at all. Did I mention that I was trying to get to an event across the street. When I finally got all this resolved and arrived at the convention center I was informed that my event ended in 5 minutes. Yes from 4:30 to 7:00 this person interrupted my entire stay. I have never been treated so rudely by a hospitality person in my life. I would say that the hotel and grounds were nice. But,, But,,, I WOULD NOT however recommend the customer service as it was beyond poor and most definitely not what I would expect from a Hilton Location. I could not be more disappointed. read more

This is a combination Hotel/Motel; you can drive your car right up to your room and pay extra for the privilege. Horrible staff, restaurant workers are guaranteed a 15% gratuity for lousy service. Don't want the $16.95 Buffet breakfast; you will be lucky if someone tells you they have a menu as well. I wanted Oatmeal and the waiter rolled his eyes because he knew what his tip would be. Rooms are so so. Don't get caught in one of the out Motel buildings because they are all different. Don't think that your Hilton Diamond Status will count because they don't care at this property. My advice is stay at the Hilton across from the convention center read more

The staff at this hotel have all been very polite and welcoming. The grounds are actually very nice, and the rooms (I have had two of them - both on the first floor) are all clean, well kept and modern. The only downside to this hotel is that the rooms on the first floor of the buildings hear EVERYTHING that happens outside. If someone strolls by at 10pm with roller bags (as they just did), your room vibrates as the bags bounce off the pebble/concrete paths outside, if someone is outside chatting it up (like last night), you hear it. Total bummer on that side, but the grounds and atmosphere are both really nice. read more

When you rent here, you'd think this place is luxurious and the service is exceptional. But it lacks the exceptional service expected from their restaurant as well as their managerial staff. We checked in for the long weekend with a toddler and got back pretty late. Little did we expect, our room smelled as if it'd been a victim of some pretty bad water damage... HUMIDITY, at its finest! Not only is that a health hazard but also a major concern for a paying customer. Horrible experience, it is now 230am and we are dealing with the issue at hand!!! All we got was a "well, okay" from the person attending the phone at the front desk. Nonetheless we'd already had a pretty horrid experience at the Laguna restaurant onsite earlier in the day, and all they could offer due to this inconvenience was " FREE BREAKFAST BUFFET " does it seem like we care to deal with what this hotel has got to offer? Get out of here! Never again!!! read more

I hate that my first review ever on Yelp has to be a negative one, but my experience at this hotel was so bad that I had to get on to let people know what kind of service is provided at here. If you want to pay extra for terrible service, then by all means come to this hotel. It all started with the check-in process. Our room was not ready by the check in time so we were given a free upgrade on our room. Okay great, but what she failed to tell us was that parking was complimentary for us because we booked with a large party, which is kind of a big deal because parking is 17 dollars for one night, or if you're staying for multiple nights it is 8 dollars per night. Every parking area is gated, and in order to get pass the gate, you are required to scan your room key. Well, the woman up front did not tell us this. Instead, she provided us with a guest access key, which is white (looks different from our room key). Because the card looked different from our room key, which was blue, we assumed that this was the card that would allow us to go in and out of the gates. When we pulled up to the gate, we first noticed that there is a card insert with a flashing blue light. So with common sense, we assumed that this is where you insert the guest access card in order to open the gate. So that's what we did. After that, it printed out a ticket and the gate opened. What we did not know (bc the woman at the front desk never explained to us) is that there are actually TWO places that will read the card in order to open the gate. We were never suppose to insert the guest access card, we were supposed to scan it in the other slot. Having never been here before and having no clarity in procedures, how should anyone have any clue where to insert the guest access card? We did not realize that this was an issue until we tried to leave the hotel to grab dinner. As we approached the gate to leave, the gate signals for us to insert our ticket (which was printed out from earlier) and so we did and then we were ordered to pay 17 dollars. We knew this couldn't be right but with cars lining up behind us, we reluctantly inserted a 20 dollar bill to pay. Later that night, We went back to the front desk to resolve the issue and this is when we learned for the first time that parking was complimentary for us. The girl said there was nothing she could do right then and asked us to come back in the morning to talk to the manager who would resolve the issue. I agreed since it was getting late. Prior to walking away, I made sure to ask "The manager would be aware of this situation in the morning, right?" She laughed and said "yes." In the morning I went up to where I was directed and of course the woman had no idea. The manager wasn't even there. She called Steven, who is the manager, and explained to him the problem. They were on the phone for a few seconds and soon the girl hung up and said that there was nothing the manager could do because we had no receipt. Out of frustration, I asked for her to call him back so that I could speak to him myself. Steven did not give two cents about the situation. I don't understand why something as simple as a refund could be so difficult for him to grasp. He acted as if it were my fault, he spoke to me as if I were stupid, and told me to leave my personal information such as name and address, and he would mail me my refund. Yea right, just like the night before when someone told me they would take care of the issue in the morning? I was so flustered and frustrated at this point, I gave the girl back the phone. I was done talking to him. She knew I was very unhappy, so she brought me in to the front desk to another woman who looked like she could have been of managerial authority. She let me explain the situation for the third time and within 5 minutes, I was given my refund and an apology. She didn't ask questions, she didn't argue. Why couldn't this happen the night before? Why did I have to go through all this trouble and deal with someone like Steven OVER THE PHONE, WHO WASNT EVEN THERE? Seriously the worse customer experience I have ever endured in all the hotels I've ever been to. I will never come back. read more

Well, our Orlando portion of our vacation has come to a close but I wanted to share a few comments on our stay at Double tree. When we booked online, my wife left comments on floor preference due to her medical condition. Unfortunately, message didn't come across at the front desk so we asked for other accommodations. Claudia, front desk clerk asked for assistance from her manager Edger, who in turn gave us an upgrade to a king deluxe suite, we were pleasantly surprised by how large the space was! As far as I'm concerned, hotels need three components: 1) Firm mattress/Functional bathroom 2) Good housekeeping 3) Kind and caring staff. These items were all met and I couldn't be happier with out stay here! read more

Was originally only supposed to stay for 2 nights then check into another hotel. After the great service from Glenda at the pool bar we changed our plans and decide to stay for the whole 2 weeks here instead. She made us feel like friends not just customers, suggested different drinks, and help us order food that was delivered to the pool area instead of having to go get it ourself. That was a pleasure after walking for hours in the parks. Had some trouble with our key cards not working which made us have to take several trips to the front desk but everything worked out after a couple of days. Breakfast is a little on the expensive side but as we are diamond members we didn't have to pay. And although we are smokers there was a good of people that were there for a few nights that were VERY loud, inconsiderate to other guest and smoking all over the pool area. When we addressed this with Glenda she handle it in a very professional manner and apologized many times over for the unpleasant environment these guest were creating. Would definitely stay again if for nothing else but the bar and pool area. read more

We won this hotel on priceline, and I was a little skeptical after reading some of the reviews on various websites. Eh, overall, it wasn't too bad. As many people in the reviews point out, this is a complex, and you will likely end up in one of the outlying buildings. When we first walked in the room, I thought it was gorgeous--decorated in a Florida coastal theme. The location was superb even if you weren't visiting SeaWorld, near everything but not in the thick of the crazy area. They have free yummy cookies! However, there were some negatives that bring it down to 3 stars. First of all, the parking which was not included in the hotel price was $17 or $18 after tax per day. That is really exorbitant, especially since there is plenty of parking and the parking lot was not that well kept up. Also, considering the price point for the hotel, that is a lot. Also, you have no other options around there for parking. At least if you were downtown, I'm sure there would be paid parking lots or garages nearby to choose from. Also, the walls were paper thin. If workers walked by chatting early in the morning, they woke us up. We heard the family next door chatting as they woke up. People woke us up in the middle of the night walking by chatting. That was really annoying. The fact that Orlando is soaked with so many hotels to choose from, would we go back? I don't know...maybe. read more

My family and I came at the invitation of a dear friend of my late wife's. We came for 2 days. We stayed in building 1, room 147. The second day we went to the Magic Kingdom Park in Walt Disney World. On to the hotel, the room had a double bed, which is what I asked for. It was nice, clean, and most importantly, quiet. Overall, we were pleased with the stay, except for one tiny thing. When I was checking in, I asked the front desk to give me a 6 AM wake up call the next day, and they said they would. Well, I woke at 5:30 the next day to shave, and when I was done, I saw that it was 6:15, and didn't hear the phone ring at all. Looks like somebody forgot to leave a note with the morning staff about my request! Anyway, that's all I have to say. It was pleasant enough. Oh I almost forgot, I was surprised to see that there was no refrigerator. We brought food back to the hotel room our first night expecting to put it in the fridge, and there was none! read more

Throughout our stay we received 5 Star treatment from all the staff members (Valet Attendant, Front Desk, Porter, staff at the different restaurants/stores, house keeping, maintenance, etc..). Lots of things to do on the hotel property, check out their amenities in their website. The room we stayed in (not in the tower) was nice but not as nice as pictured in their website and our view was less then desirable as we faced the Tower's side wall. Our first night, the A/C in the room was not cooling well. As others commented the room was warm but we reported the A/C issue to the front desk about 9:00PM and 20 minutes later the issue was resolved. Not sure in the Tower, but in our room, close to the gardens, we would find little roaches and spiders crawling around at night. As for the room rate, this hotel charged us an additional $20 daily for self parking which they now cleverly disguised as a Resort Fee. Why can't they just be up front and include it in the daily room rate??? We loved the service/attention that we received from the staff but with so many choices in the area, I don't think that we would stay here again. read more

We chose this hotel because of price, location, and value. But once we checked in the management and staff were amazing! I didn't know at the time but my boyfriend was planning to propose to me and the manager Paul made sure our experience was BEYOND amazing. Huge shout out to everyone here!! Absolutely recommend and we will stay here again read more

Upon checking in our TV didn't work and we needed to have someone come to the room to fix it. The water literally stinks! The bathroom floor has mold and black stuff on it, as well as ants crawling on the floor. The beds aren't King or queen, they are only double size. And are not nearly as comfortable as the beds at a Marriott. A bottle of water at The Market in the hotel costs $3.20! Ugh! Won't be back here. read more

Checked in at 3:45am had to wait one hour because they decided to do thier system accounting. Front desk supervisor Robert was rude and not helpful. Don't stay here if you plan to check in after 1am read more

This is not an upscale hotel. 90 % of this hotel is a barely renovated motel. Hilton really dropped the ball on this one. The Tower rooms are the only part of this hotel that are acceptably Hilton hotel quality. If your looking for a place to bring your children and not really care about luxurious amenities sure come here. If your looking for a nice romantic Orlando vacation, just stay away. read more

First off the girl at check in was so rude. She acted like her job was the worst thing on the planet. Second, don't stay here if you want to sleep. They blast music all night and the doors/walls are paper thin. They also rip you off with a "resort" fee. $19/ night for parking and it's not even valet!! Trust me this is no "resort". Spend your $$ elsewhere. read more

Terrible customer service! I called to add a name on my reservation for check in purposes. I spoke to Regina the operator, Terrance the reservations supervisor and Sharonda who was a "manager". They all told me to call Expedia. Expedia told me to call Groupon, who doesn't have anyone answering calls, after an hour and a half of calling around I told Sharonda that I was considering canceling due to the frustration and she told me "that's fine" just call Expedia, there is no cancellations penalty. I think this is a terrible way to treat future guests. I haven't even checked in and already am experiencing terrible customer service. This is a horrible way to start off my wedding anniversary! After reading the reviews I have decided to cancel my reservation and look for another hotel. I recommend you STAY AWAY FROM THIS HOTEL! read more

My family and I love the Doubletree SeaWorld. The service is always top notch and the resort is beautiful. We especially love the on-site market. The prices are reasonable and the food is delicious. On our most recent stay, the manager, April, was very accommodating and responsive. We plan on returning in the near future. read more

Do yourself a great big favor, and never stay at this hotel. First and foremost the parking is a huge pain. You have to go through to security gate to get into any type of parking. The hotel charges exuberant resort fees. But what's worse than any of this is that you will not have a quality well. You will not have a mini fridge, you will not have hot water. That's right, no hot water. Apparently the hotel is called Doubletree because that feels like what you're camping between two trees. Be my wife stay there and for the five days we were there, we only have hot water for one day. The manager offered to not charge us any of the overpriced resort fees which we agreed to. However, these thieves turned around and still charged us some of the resort fees. When I tried to call them back, the manager refused to get on the phone with me. Again stay away from this hotel it is not anywhere near a four star resort. It isn't a one star resort, which is exactly the rating I gave it. read more

Standards and Service that is what it is about!!! This hotel as the attention to detail down to a science. I'm at suck for GREAT guest service on a budget. 5 stars and a 4 star price. So I arrived on Sunday to celebrate my birthday for a few day, and as usually Edra who is one of the managers for reception saw me and greeted me, made me feel welcome right away, which is so there style. He handed me off to Stephanie who is a supervisor and the front desk and she was like Mr Harvey is was great to have you back, she gave me a room 210, and also offered me those wonderful cookies. I had also seen Gino who is the Director of Outlets and he wished me a Happy Birthday. I arrived to my room and I had never staying on this building before but it was lovely, Clean and well setup suite with a gull refrig, micro and living space and king size bed room. My new favorite type of room. So later that evening I went to the restaurant and had a great meal with Jennifer who is amazing, I have interacted with her in the past as she used to work the front desk and has now been promoted to Supervisor in the restaurant, so she brings a value to Steve's Team who is already fantastic with her service style and care for the guest. And Chef Alberto and his morning staff Ingrid and Idra well lets just say if you ask for something a little out of the ordinary they are quick to make it happen for you with no question.. again its the service and standards if you can see this pattern across my stay. it starts with Antonio the Hotel Manager and drops down from there. And I will say if you are a Hilton Honors Member, April Willis is the goto. She is the Honors Manager for the Hotel and she takes care of business. This visit was really the first time I have gotten to talk with her and just like with everyone else, her first question was , "How is your Stay, Is there anything I can do"! Again Service Standards. I used to travel a lot more than I do now, and can measure hotels against each other. And if the hotel is doing there job and it is a nice stay I might drop a line or two. But when they Always set the bar high and then jump over it every time..well I have to give props where props are due. And this hotel will ALWAYS get a review from me when I stay with them, because that is what they do. And people will always line up to complain but never tell you when you are doing something good...and they do it right.....So thank you Doubletree Service for making my little stay a great one once again. read more

To be honest when we got there we thought we were going to be staying at the tower hotel i never saw the cabana type rooms of the back of the hotel. The entrance is nice and smelled clean, we checked in fast. We requested a room with one bed instead of two and the rep said well we have one in the second floor but there is no elevator, that right away raised a flag. I asked why there is no elevator and she said well there is only 2 floors and i was like then what is the 16 floor tower at the entrance just for show!. She didn't answer me and continue with the checking then gave us a map so we can find our room. We had to walk the entire place to get to a motel 6 looking rooms from the outside. I was already pissed cause no where on the site said it looked like this, once we got to our room it was a different story it was actually really nice and clean. It took me a while to breath it all in after all we were there to have fun. We stayed 4 nights and i never heard noise or had any problems besides the look of the outside of the hotel. Since now i know how the hotel work i can say i would probably stay here again after all we had a good time. read more

Should tell you it's under renovation before you book the room. Rooms are dated and no fridge or microwave.

I cannot begin to tell you how horrible my experience was at this hotel. First of all, I am a Hilton Honors member and I have stayed at countless Hilton hotels along the east coast, and I have always been pleased with my experiences; until now. I booked my reservation at Double Tree Hilton in Orlando that was hosting Camp Orlando for middle and high school journalism programs. I brought 9 of my students and we booked 5 rooms. The first day we were there, 3 of our 5 rooms were not available until after 6pm, even though check-in is 3pm. Then two of our keys didn't work; twice. The rooms are dated and the carpet is, quite literally, disgusting. The camp we are attending is labor intensive and all of our students are engaged most of the day, so we were content to just make the best of things. The next day, one of my students was upset because a large bug was in his room and he was unable to sleep comfortably. The hotel was gracious enough to allow him to switch rooms. That same day, I was notified by my bank that the hotel had charged (not a hold) my card for 4 of the 5 rooms, even though I had paid in full upon arrival. After two phone calls to my bank and three trips to the front desk, the charges were reversed and the front desk gave me two passes for free coffee 'for my troubles'. Thanks. I know you're thinking that nothing else can possibly go wrong. Day three, the hits just keep on coming. One of my students' rooms was robed, $1700 worth of personal belongings were stolen from his room while we were attending the classes at camp. We informed the hotel at which point they called the security guard, who after taking our information went down to his office with the assurance that he would be coming back up. Two hours later, I went back down to get an update. I was told he would be coming to the room shortly. When he arrived, he had a slip of paper with the Orange County Police website on it. I was furious, to say the least. This is the absolute worst experience I have ever had at any hotel, much less a well known resort hotel. And to add to the complete absurdity of the situation, my room's toilet isn't working. read more

Stayed for one night for work. Clean room, nice amenities. Expected lots of noise (stayed on the 7th flr), but it was minimal. Only downside is there are minimal restaurants/convenience stores within walking distance, so ate breakfast and dinner in the hotel. Staff member gave me sub par advice- I was looking for an affordable place for takeout within walking distance- told me it was safe- and within 1/2 block I had someone verbally harassing me from their car. This place is nice for a short/ focused stay in Orlando, and If you have a car. read more

We stayed using the Salute to Heroes military discount and had a wonderful experience here this past weekend. We only stayed one night, but it was wonderful. Check in was quick and easy. We were able to check in early since our room was ready. All staff were cheerful and polite, not snooty at all. We requested a crib, which was accommodated quickly and the front desk even called a few minutes later to make sure we got it. Our room was great and modern, but not in the tower. No bug problems, but the door's weatherstripping should be replaced and might be why a past guest mentioned bugs. I could see daylight from the inside around the whole door. We used the family pool and that was nice with towels available poolside. I think that's better than using your room towels up. We will probably visit again to use our Sea World fun pass before the end of the year and we will definitely consider this hotel again. read more

Stopped by the Doubletree Hotel for breakfast. A real rip off. The buffet was expensive and there were a lot of choices. But the food was mediocre and barely warm. This place would make Golden Coral look good. McDonalds woudl be better and certainly more economic. read more

First, let me say the staff were very nice and professional, and the property itself is a plus -- lots of amenities. Pool, bar, restaurants, spa -- all very nice. Unfortunately, I was booked for a conference on Wed-Friday. There was an early morning "pre" workshop available on Wednesday morning (at additional cost on top of the conference fee), so I flew in Tuesday evening. Arriving late (after 2a), I attempted to check in but was told by the night staff that there was "a problem" with my room and they would have to put me in a different room. Said there would be a bed to sleep on and a restroom, but no shower, however, I could switch rooms 1st thing in the morning to shower and prep for the pre-conference session. Alternatively, they could send me to a sister hotel 15 minutes away for the night. Given I needed to be awake 5 hours later and at my conference, I opted for the room. i was taken to what they later call the "parlor" and found that it was really more of a meeting/party room, not a guest room. The couches had been made into beds (like a hide-a-bed) and the restroom was somewhat commercial. After 9 hours of travel I wasn't sleeping on a hide-a-bed for $$$ per night, so I went back to the front desk. They said the only option was for me to go to the other hotel. It was 3a by this time (and I needed to be in my morning session by 8:30a). They gave me a voucher to take a ride over to the Wyndham, and said that 1st thing in the morning I could come back and a room would be ready for me so that I could iron, shower and dress. I went to the Wyndham ( a couple steps down from the Doubletree, and a $50 reduction in cost according to the receipt I obtained), and first thing in the morning went back to the Doubletree to prep for my meeting. The desk staff said no rooms were available and that because it was early and people were just checking out, there wasn't anything ready for me. They said I could check my bags and go to my pre-conference session (having not showered in over 24 hours nor shaved, and dressed in a tshirt and jeans). I explained I needed to clean up, iron, etc. and the worker said I should have done that at the Wyndham. I reminded them that the night crew said I could come back in the morning and prep. In any case, I had to wait for them to get housekeeping to prep a room for me and as a result, by the time I was able to get into my room and prep, it was nearly 10:30 and I'd missed nearly all of the 8:30-11:30 session (which, again, was both an additional cost AND the reason I'd come the night before in the first place). To their credit, they gave me a breakfast voucher while I awaited the housekeeper's prep of my room. Late that day, after I got out of my afternoon meetings, I arrived to find a plate of cheese and fruit from the manager apologizing for the mix-up. Fair enough, but we're out $300 for a workshop I couldn't attend, and I'm out personally $$ for traveling the day prior, tips for the shuttle and porter at the Wyndham, etc. The following day, I stopped between sessions at Avalon for lunch but waited 20 minutes w/o the server ever coming to my table (I did ask a busser to help but she never came). Had to grab an energy bar for lunch to return to my meetings. Later, I return to find my room hasn't been cleaned. The room now stinks from the (blue) cheese plate (no refrigerator), and it looks as it did at 7a. that morning. In the hallway, the housekeeper tells me she didn't clean it because they had me listed as checking out that day (Thursday), when my reservation and confirmation was for Friday check out and I'd reconfirmed it when I checked in. I had to go to the lobby to work it out, and then wait an hour to return to the room so that she can clean it. I had asked for the manager to contact me on Wednesday morning when the check-in snafu occurred, but aside from the cheese plate -- nobody called. As I checked out on Friday, I advised the front desk that I was disappointed. The staff called a supervisor over and asked about my experience, and I explained it. I also noted my displeasure at being charged my full rate for Tuesday night even though they sent me to another hotel at 3a and that hotel was $50 per night than the DoubleTree. She ended up taking off the Tuesday night charge entirely, which was nice, but I don't think she understands that ultimately that 1) just saves my employer from the expense and 2) does nothing for me as the traveler that was inconvenienced. The savings from that hotel night don't make up for the $300 workshop that was missed, nor the costs incurred by me to arrive a day early. That they were overbooked and "walked" a 3 month old booking to a lower grade hotel doesn't say a lot about how they handle their guests -- especially the ones arriving for hosted conferences Update: reduced from 2 to 1 star because they never followed through with contacting me to "make it up to me." read more

Nice property but the 2 Level Motel units are run down and need updating. Carpets were stained and frayed in my first room. They quickly swapped me to another room that was dated, but in better condition. The Hilton next to the convention center is incredible but was booked, so i tried this hotel. The service at the Doubletree was very good. Free parking is nice and the hotel is in a good location. But in my book, all of the niceties don't make up for a dated facility! read more

Thanks for the reply! Although the hotel does count with "sufficient parking" none was available near our room we would of had to walk at least 3 buildings to get to our room. The bathroom on room 1128 which we stayed at needs a renovation!!! The bathrooms shower curtain smelled as if it had been washed but not dried. The room was dusty and honestly I have stayed at other near hotels and their rates are more reasonable and at least I will get a clean room! I will not be back!! I learn from my mistakes and staying there sure was one of them. read more

Just meh, to start off they charge 50 dollar resort fee for two nights and say free WiFi and I go and check out and check my bank and I've been charged another 20 dollars for wireless internet which wasn't cool at all since both of us staying just used our phones and free WiFi so watch out. The room its self was nice and had a big tv but a lot of people here seem to complain about roaches so watch out although none were seen. The cleaning lady knocks on your door at like 8 in the morning so if you sleep in don't forget to put the sign out front. Also parking was very hard to find at night and you would often have to walk far and elevators were only on some sides so we often took the stairs. Be very very wary of the hidden fees that they hide such as internet and refrigerator fee. The fees themselves overall cost 70 bucks for me and I only paid 130 for the room so that is a little ridiculous, they do give you free cookies upon check in. Overall 5.5/10 not as fancy as you would think from a Doubletree read more

Tues March 26th 11:40 at the Barefoot Bar by the pool. Two friends and I walk into the pool/bar area and there are paramedics putting an intoxicated lady on a stretcher. We walk up to the bar and ask for a drink the lady bartender named Kelly says "Hey a little compassion here guys there are people out of control here!" We then say ok but we just arrived and would like a drink. Kelly refused to serve us and there was 20 minutes to last call AND we had just arrived. My friend had a glass of water and she yells at us and says "There's no glass allowed on the pool deck jesus christ guys get your heads out of your asses, I'm closing up the bar leave!" THE WORST experience I have ever had from a bartender. It was not our fault that she had probably over served the women who probably had alcohol poisoning, it was not our fault Kelly was stressed, we were paying guests who simply wanted a drink before returning to our room. If she was calm collected and respectful and explained she was closing the bar early we would not have cared one bit, but she was HORRIBLE and literally insulted us and yelled at us. I would fire an employee in a heartbeat for speaking to guests that way. read more

Great hotel for even better value if you catch a good deal. Can walk right into Seaworld if interested. Restaurants on site have good food. Pools and playground are excellent. Rooms were adequate. If you want microwave & frig, you supposedly have to upgrade to a deluxe room. Friendly & accommodating staff read more

Very disappointed in the Double Tree. We are Hilton folks and stay in them any chance we can. It is an older place and going through renovation. Waiting for a table for dinner took at least 45 minutes. The room was so, so. It is more like a motel than a hotel. It is not your typical Double Tree. We were attending a convention and others were having major issues with their rooms. Our drain in the shower was clogged and they did take care of it when we reported it. The dinner in the restaurant was good, however the food for the convention meals were awful. I would not recommend this hotel to others. read more

I got a great deal on this hotel through Hotwire, so I thought the hotel was fantastic for what I paid. If I would have booked through Hilton, not so much. First off, the bed and pillows were AMAZING. The bathroom area was very nice and the room itself was great. I did not get a chance to use any of the pools or anything, but they looked very nice. There is also an area called The Market that serves Starbucks, sandwiches, etc. which I also did not get to try. The negatives are that they do not have mini fridges or microwaves in their standard rooms. The microwave was in a separate part of the hotel and when I asked for a mini fridge they said that they do not have any. There were a couple days that our room was not serviced because we were in the room when the maid was making her rounds. However, one day we went to Animal Kingdom, came back, and left around 4:30 and when we came back our room was serviced. It was a pleasant surprise. The biggest thing that bothered me was that when we got back to our room later than 11:30, we would have to park near the front of the hotel because there were not any spaces and we were in building 8. Our stay was during the week of December 26 - January 2 so maybe it was just super busy; however, it is a little ridiculous how much of a fee I am paying to have to park so far from my room regardless of the time of year. Lastly for the negatives, I think that the resort fee is a little ridiculous. $20 and then a few dollars in tax each night. I thought it was a very nice hotel, but I don't see how a few pools and stuff can constitute for a $20 fee each night. Overall, I loved this hotel. I will definitely be staying here again, but only if I book via Hotwire. If I would have paid the Hilton price, I would not be so pleased. read more

We chose this hotel after deciding to make a quick last minute trip to Sea World. At first, we were unsure because we already had our favorite places to stay when in Orlando. The Doubletree will now be added to our list! Samantha greeted us upon arrival. She was nothing but smiles and welcomed us as if we were family coming home late in the night. Our children were with us and after asking permission, which I greatly appreciated, she handed them warm fresh cookies. We arrived to our room, which we were told would be by construction due to the heavy remodeling schedule ( never heard a thing from it), and found it to be spacious and clean. I loved to see that they used Crabtree & Evelyn soap products. I'm the morning, we had planned to dash out early to head to the parks but the 49 degree weather ( feels like snow to a native Floridian!) caused us to linger in the hotel a bit longer. We ended up staying for the breakfast buffet and I am so thankful we did! Maria, our waitress and a HUGE assets to the company, not just served but hosted my family. She was kind, professional, went above and beyond with the little things that no one else would notice. But we did! I'd love to hire her myself but she told me her goal was to grow with The Doubletree Company. The buffet was staffed with jewels. While waiting for made to order omelettes and homemade waffles, we started conversations with Anthony & Ingrid. Two of the best home cooks! We asked what time they started work and both said 3:30am. They said it with zeal. As if they had been thinking of all of us coming to feast with them way before we even thought about breakfast. They both cook with love and you can taste it! Tammy, the Food and Beverage Manager, bid us our farewell and right before we left she seemed to have read my little girls minds and spoiled them with hot chocolate with extra whipped cream in to go cups. Her leadership has created a family in that dinning room and it shows! What a great trip to crown the end of our year! read more