I stayed there 5 nights for a seminar given in the hotel. I was in a suite overlooking one of the pools. At first I was very pleased with the room rate, but then 10 dollars a day for parking, and 17 dollars for the "breakfast buffet " put me off. Also I ordered a pizza from room service, then menu stated 14 dollars, but with the up charges it came to 21.50 and was burned on the bottom. read more

The staff were nice to me. The rooms however could use a makeover. The ac/heat units don't have a fan only setting indicating older units. Also the only hot tub is outdoors, I understand that you are in Florida and most of the time it's warm however during my stay it never got above 65 and an indoor hot tub/pool would have been nice. The grounds are well maintained and there seems to be a lot to do. read more

BEWARE: We stayed in one of the tower rooms and our bathroom had a constant noticeable moldy smell. The tiles had large cracked openings which may be part of the problem. The building is also old. We thought it may be a temporary smell but it lasted throughout our entire stay of 3 nights. There are other reviews complaining of the same issue. Would never stay here again. read more

If you like old world charm , hotel that should have been demolished in the 60's you found it. Really tired, a coat of paint and flat screen tv ain't cutting it. Hinges on the door rusty. Carpeting worn, arm chair in room belongs in the dumpster. Air conditioning sounds like jet plane in the room .... Need I say more run. Wifi didn't work. AT&T working on it! read more

Horrible wow never in my life I ever had to pay parking for any 4 star or 5 star hotels I'll stay with the Hyatt....da Hilton seems cheap but really you might as well get a hotel in the Hyatt its cheaper a lot more luxuries and if u count all the hidden fees like parking everyday Internet everyday transportation its not worth it at all im from Florida im not a tourist nice try Go Gators read more

The lobby is very nice. Get warm cookies at check in. Nice pool area. Rooms in the tower are Gross! Mold in the bathroom. Very small bathroom. Pillows comfy. No free breakfast, $19.99 per person for buffet is too expensive. Only 2 shuttle times to Universal Studios & you have to come back at a certain time that they tell you (again only 2 return times). $18 a day to park is too expensive. Would not be back because the rooms & bathrooms are too gross. & only 2 days with hot water, 2 days with warm water & 1 day with cold water to shower in. Oh & the maid just walked into the room before 9am without knocking or announcing herself which is Unacceptable! read more

This is a nicely designed hotel but the whole experience is ruined because we were woken up at 6:45 am by the exercise people who rented the pool for the weekend screaming at 3 old ladies in the pool over an amp. A f*cking AMP. Did I just hear the water aerobics guy say "touch your toes"??? OMG THIS SUCKS. There are no amount of breakfast vouchers OR late check outs that can fix this f*ckery. read more

This unfortunately was the worst experience I've had to date while staying at a Hilton brand. As a rewards member that will hit Gold with ease for 2019 and a rewards member with Marriott due to frequent business travel I've stayed at my fair share of hotels. This particular experience was for one night to wrap up a vacation in Orlando that I was with my girlfriend on so it made the experience even more embarrassing as we had just stayed 6 nights at the Marriott Gaylord Palms Resort but thought we would choose this Hilton for the last day due to proximity of the last park we were visiting along with proximity to the Orlando airport to fly out of the following morning. The stay started terrible when we walked in and the room smelled musty. Then came the barking dog (had no idea it was a pet friendly hotel) so I did not have a problem with that but when I called the front desk at 11:30 PM stating we had a 5:30 AM flight the next morning and was wondering if there was anything that could be done I received an unprofessional answer of "I am sure there are other rooms around the city that I could stay". Being in sales for a service provider of a global company and hearing this sent chills down my spine that an employee of a reputable organization could not care less about hospitality or the dollars they were generating from my wallet for the service of a room. I don't remember the employee's name as I simply replied, "I appreciate any additional effort they decide to give after this call" and hung up the room phone. I doubt I'll allow one stay to be the focal point of the Hilton brand as a negative experience but you can imagine as a Marriott and Hilton honors member it surely will most likely sway my votes on upcoming business stays I have. Hopefully it is a one and done negative experience but someone else in my scenario may choose to never go back, so I figured I'd at least post this hoping management could address the issue and make sure future guests do not share the same experience I had. read more

Hotel very dated, interior and exterior. Room had an odor. Lobby was updated and nice however a gentleman working was somewhat rude and curt. He had a thick northern accent with dark hair and was not pleasant to interact with at all. I had a short stay but I don't think I will ever be visiting again. Overall not a great experience. Great location to Sea World. read more

This is a nice place. I came here for a conference and was pleasantly surprised by the very comfortable room we had (with wet bar), coffee bean coffee in the room. Excellent free wifi services throughout the resort. Close to numerous restaurants and bars especially if you take the trolley. Staff was friendly. Join Glen at the Sonoma bar he was delightful. The serenity pool was nearly empty and our last day we spent a few hours in the afternoon there. Nice mellow music but the gardeners were using all their power tools which kind of threw off the serene vibe. My only disappointment was the lack of alligators (as in not even 1) on the property, I really wanted to see one on this trip. read more

very unhappy with the whole Hilton Cooperation. They do not answer inquiries/issues in a timely manner. I have been dealing with them since march to get a refund. They have horrible customer service and i suggest that you do not make reservations with them. God forbid you go to the hospital and have all the documentation about that they will not let you reschedule or reimburse your money. HORRIBLE customer service. I WILL NEVER BOOK WITH THEM AGAIN read more

This is the worse double tree I've ever stayed in. It's more like a motel. The rooms are accessible from outside . The noise from International carriers into the rooms. You have to get into your car to drive around to the lobby. They have one beautiful tower and 14 motel cottages. I am highly disappointed in the quality of this establishment. I will never stay here again. They are also doing construction on the property, so the noise starts early in the morning even on the weekends read more

So our stay started off a little rocky, to be honest. We're here for a volleyball tournament and my daughter had to be up early each day. We got a room overlooking one of the pools (the one with the bar) - which sounds nice, but it was miserable at night with the noise. I contacted the front desk and, between Joe (night manager) and Emily (day manager, I believe), they compensated for it so nicely by changing our room, etc. and went out of their way to make sure we were satisfied. Stay by the pool if you're there to vacation and hang out all night... but get a room away from the pools if you need to be up early. read more

I ended up getting a room at this hotel last minute while traveling on business. I booked it through the website online since I am a Hilton honors member. Entering the lobby of this location you get the impression that you're really going to be wowed. It has huge vaulted ceilings and displays a large projection TV image on either side of the building. It looks a little bit like something out of a movie. The front desk staff was friendly and I was assigned room 517. There was a bit of a language barrier however and I was given a cookie that actually contained nuts and I am allergic. As is standard with Hilton properties and the Hilton honors program, I was also given a bag with two bottles of water. The property is rather large and I was shown a map of exactly where to go. She asked if I was going to need valet or if I would self park. Driving the company vehicle I have to self park. Later on when leaving for dinner I would discover that self parking means that you pay $15.96 plus $1.04 tax, so be prepared if you drive to this hotel. The self parking is "gated" with an electronic "guard station", that takes credit cards if need be. This property has three pools, a restaurant and a bar none of which I visited on this trip. As I pulled around to my building I could quickly identify which building was mine, however, I was unable to actually see the room numbers while driving. I managed to find my room and discover that it was on the corner of a corridor door, by the stairwell. I would later learn to regret this even though it's closer to my vehicle because of all of the foot traffic that you can clearly hear, way into the evening and very early in the morning. To avoid looking like a motel, they have placed a half wall and a hedge in between the parking and the walkway for the rooms. This means that you can only get to the rooms by the ends and the middle of the building. The only positive to this room's location is that it's 20 yards to the family pool and right around the corner from the ice machine. Opening the door I was initially pleasantly surprised, with the decor and colors it seemed quite masculine. It features greens and browns and wood. After settling in, I realized that it's kind of a mismatch of furniture and overall decor. I'll attempt to describe it to you, starting with the single bedside table between the two double beds. It contains an alarm clock and a lamp. The alarm clock is so incredibly bright I had to place a towel over the top of it for sleeping. I was also rudely awakened by it at 7 AM as someone forgot to unset it. Missing from the bedside table is an outlet to plug-in your phone or tablet. This is a huge oversight in today's traveling world. I found the bed to be comfortable enough but the blanket is thin and the pillows are oddly shaped and square instead of rectangular. Most of them are lumpy although there are four pillows on each bed which is a plus. Also in the room is a long bench with a shelf underneath it that assumedly you might be able to squeeze a suitcase under but it doesn't look to be wide enough. You could also possibly sit on it to put your shoes on in the morning or use it to unpack. Next to that is a dresser with a lamp, a 30 some odd inch TV and a Cuisinart coffee maker. The dresser has four medium-sized drawers. Situated in a line on the wall next to the dresser, is this desk that I am sitting at to write this review. It is also wood but does not match the rest of the furniture. On it is a lamp that does contain two outlets. From the door you can see into the sink area of the bathroom which features a large mirror on the wall and "marble countertops". Underneath the sink is a wooden shelf with extra towels and a hairdryer. It was painted black and the paint is chipping. The sink also has a drip leak and is slow to drain even with regular running water. The showerhead needs to be descaled but the water was hot. A small annoyance was that the shower curtain insert was not fastened/buttoned all the way and was falling off the curtain and I had to fix it myself. Also in that area is a closet about 4 feet long which houses an ironing board. The air conditioning worked quite well throughout the evening. For the noise and general room comfort, I had it set to 69° and it pretty much stayed on the entire night, providing cool comfort and sound to drown out the exterior noise. On a scale of 1 to 10 with 10 being pitch black this room is about a five. The room darkening curtains although they sort of match being green, are not really that dark and light pours out from not only underneath the curtain but also through them. This is a shame really because the door is actually sealed, quite nicely and no light comes in from around it. Overall this isn't a bad hotel mind you, but since the pricing is on par with the rest of the hotels in the area, I feel a little let down. . It's really just average and in my book, average is lame. One last note, bring your room key with you read more

I stay here several times a month and I'm always greeted with a friendly smile from the front desk employees. Yasinin and Alhlam are top notch and always provide excellent service. This is a great resort to stay at with your kids or alone. 5 stars!!! See you guys soon, thanks for all. read more

I thought the place served well for the value, however the beds were really stiff, almost like sleeping on cardboard. This is 2015, time to upgrade in my opinion. The grounds were well kept and the onsite amenities were excellent. However, when booking hotels you want comfort as well as cleanliness. And yes it was clean (enough). *Just letting you know....No free parking. read more

I travel a lot for work and frequent Orlando. Averaging 3 visits a month at this Doubletree and my complaints are few and insignificant. My room is always clean, service is always timely and accurate, and the property is relaxing. This last visit was no exception. I was greeted with friendly faces and conversation upon checkin by Yasinin and Alhlam. Great place to stay. read more

Good location. But the place needs remodeling. Everything sort of old and worn out in the rooms. Thankfully though the AC worked well during the hot week I was there. I stay in many Hilton properties each year and this is not one of the better ones. But its OK overall. Decent breakfast buffet and bar, gift shop and there always seemed to be plenty of people around to help you. The parking situation of being charged and having to go through a gate when leaving is sort of annoying. read more

Comfortable beautiful property located literally a stone throw's way from Sea World. Lobby was modern and the staff professional and accomodating. I love the welcome cookies they give you upon checking in. Water bottles given for Hilton Honors members. read more

Stayed here just one night on 6/22. I'd chosen this hotel based on generally good reviews and the pool area. Somehow I'd missed in viewing the pictures that this hotel looks very much like a very old motel from the outside. Once you get past that surprise, the inside of rooms are actually very nice and look like hotel (not motel) rooms, as do the hotel grounds which are beautiful. However there are still some less than desirable room features like an older motel style air condition unit that was pretty loud and, perhaps due to the age, some things like the room drapes and shower tiles just seemed like they could be cleaner. Aside from these cosmetic observations, it was a great stay. Pool area was nice, clean, and not overcrowded. Restaurant/bar staff was great and the lobby/check in staff were very friendly and professional. Would stay again read more

Great hotel and centrally located to all that you would want to do in the area. I had some troubles with my key cards not working while I was there but other than that it was a great stay and the staff from the front desk to the janitor that let me into my room after my key wouldn't work were very friendly. read more

A warm cookie at check in always makes things better! The hotel was alright. My bathroom had a dirty shoe print in it (random!) but everything else was made up nicely. I had expected cockroaches after seeing some pictures and reading reviews, but luckily I didn't see any! The hotel stores were way over piced, but it is a tourist area. I was going to the OCCC and the hotel was on the list of places where shuttles picked up. read more

Clean rooms, good location. Meal choices nearby. I'll use this property again if I'm in the area

Only one hot tub and the property is huge some rooms so far you need to drive a car to get to front desk , spa or hot tub if you want to go,don't go late ladies alone- So beware. and the rooms are very nice everything but microwave or fridge again very necessary when some rooms are so far from main lobby. Again rooms look and smell great inside but they definitely have much opportunity for improvements. read more

UPDATE: The Front Office Director waived the fee for me as Diamond member. Nice to know brand loyalty is valued. I'm disappointed that I had to escalate the issue to this level in order to get a satisfactory resolution, but I do appreciate that they were willing to make it right. Thank you! ----- All packages (FedEx, UPS, courier, etc.) are received by on-site UPS Store which charges $10 to pick up one envelope weighing less than 1lb. Tell me how that makes sense. Obviously for large conventions with many packages a receiving rate schedule makes sense, but there needs to be some level of basic sense and customer service when a single guest wants to pick up a single FedEx envelope weighing less than 1lb. The Front Desk passed the buck to the UPS Store, the UPS Store said they don't set the fees (they do), they told me they can't help how much I paid to have an envelope overnighted (irrelevant, rude), and then told me that a lot of hotels in the area have convention fees for shipping (irrelevant - I'm a single guest with a single envelope). The Front Desk then connected me to a Front Desk Manager who told me that it's all on their website (unhelpful to me now, thanks). In the end no party was willing to help find a good solution, they passed the buck, told me they can't do anything, wasn't their fault, didn't care. As a corporate customer and a Diamond member, I'm pretty disgusted at the lack of professionalism and care for customer experience. read more

Great people! The front desk was extremely nice. They felt thankful that you stayed with them. Valet parking( only $18) and super friendly people, they even give you cold water for free for the road. Increadable Buffett for breakfast. A must stay! Very reasonable rates for what you get. Pool could be bigger. read more

My family and I have been here for 2 nights and we love this place. You can literally park your car and not touch it for days. They have so many things to do on site and places to eat. We didn't touch our car for 2 days and it felt pretty good. The staff deserves an A++++ for service. Before driving in we called the hotel and requested a few things (if possible). When it was time to check in they granted all the requests. You can't beat the free wifi all around the resort either. Not sure why this place is getting a bad rap but I would definitely stay here again. read more

Wonderful hotel near Sea World with shuttles to the theme park. Our suite was spacious and clean. The walk in closet was huge and great for luggage and pool toys. The kitchen had a full size fridge and space to eat at the bar. The sidewalks and garden areas were very lovely with secluded hammocks. The pool was lined with deck chairs. My husband and I had a great time. We did not see any bugs, but florida is very tropical so an occasional bug siting is normal. read more

This resort was awesome. The kiddos thoroughly enjoyed the multiple pools. The food in the Laguna restaurant was fabulous, especially the breakfast buffet.I would give the resort 5 stars except for the fact that the showers did not seem very clean and had lots of mold and mildew. They definitely need a good bleaching. I got around this by buying some shower shoes. The rest of the room was neat as a pin. I also had a deep tissue massage while I was there and can highly recommend the spa at resort. I wish I could remember the name of my masseuse because he was fabulous. Everyone was helpful and pleasant. Highly recommend this place. read more

I stayed at the double tree Hilton Orlando by Sea World for three days with the family. The Hotel valet personnel greeted us with a welcoming smile and offered help. The front desk staff were friendly and helpful in explaining everything about the hotel. We stayed at the tower building on the 14th floor with a very nice two queen bed room and a nice city view. The room beds were very comfortable and everything was clean. Every day while on our stay the room service staff replaced our towels and did our beds. The hotel location is in a very convenient location and easy access to parks and restaurants .I definitely recommend this hotel for families looking to a pleasant stay in Orlando. read more

Just made a reservation while chatting online with Marcus and he was very through and helped be sign up for rewards as well. Our travel reservation requires special needs having 3 connecting rooms. Looking forward to our stay next month read more

If we could leave a no-star review we would. This place has a beautiful lobby when you first walk in and everything else about this hotel is dirty broke down nasty. We stayed in the main tower for one night and just on our way to drive to the right parking area the smell of weed and trash thrown about the parking areas was terrible. Once at the main tower and on the right floor, once again we are hit with the smell of weed all throughout the floor. We were only staying one night and didn't want to be bothers so we sucked it up. The room was not to bad, you're typical outdated furniture stowed everywhere and tacky bedding. We decide to drop our stuff and head out for the night, returning back to this shitty hotel we were ready to leave at once. No parking anywhere people screaming in the parking lots. It was HORRIBLE. Finally parking and in our room again we were at least looking forward to free breakfast, yeah NOPE absolutely packed with no real social distancing we decided to just leave and stop by the lobby to complain. My fiancé went inside to complain but it seems other patrons had the same idea since the check in area was fill of angry people. We dropped off our keys and vowed never to return to this "Hilton" hotel read more

Jacob is absolutely the best bar tender in the area and makes this resort a better place

Stayed here for the first time this weekend to make my final stay to become a Hilton Honors Gold Member. The King Room is very nice. The Tower location is very quiet and peaceful despite all of the activities at this location. I would spend a week here and be content. The staff is friendly, helpful and go out of their way to make any reasonable accommodations. read more

A great stay! I am not sure why this hotel has mixed reviews...I am a frequent traveler and can say their customer service was unparalleled! The hotel is beautiful. The grounds are amazing. It's like stepping into am oasis! Rooms have been beautifully renovated! The entire hotel is spotlessly cleaned! Very impressed- will definitely stay again! Best part is that Seaworld is at your back doorstep! It is a must see! read more

After arriving at midnight due to a delayed flight, my husband , two children and I were in less than good spirits and ready for a good nights sleep. The overnight check in staff were efficient and courteous however I thought the $17 per night parking fee was a little steep. As we walked toward our room I was impressed by the detail & upkeep of the resort grounds. It gives a tropical look and feel which was really refreshing after arriving from Jersey. The room was very clean and appeared recently updated. However the bathroom was really small. The shower gives really good pressure. The beds were firm and comfy but they did seem smaller than a standard Queen bed. The next day was Easter so I took my kids to the Cove for the Easter Egg Hunt however the grounds were so big that I couldn't find the hint until 10 minutes after it started and the hunt was over by then ( quick egg hunt) Fortunately the young ladies that were supervising the egg hunt were able to scrounge up some additional eggs so that my kids didn't feel completely disappointed. All of the pools looked well maintained and some had water sprouts for the kids. I did have a problem with the toilet overflowing twice, the phone only working on speaker when we first arrived and the TV freezing up even after the technician rebooted it. Not to mention the sink had a slow drain. When I brought some of these issues up to management "David" he did give us a $50 credit off the price of the room for the inconvenience. He also had the TV replaced And seemed truly apologetic, compassionate and personable . I also received emails expressing apologies for the inconvenience. Almost every staff that I encountered seemed to care about customer satisfaction so that made me feel a lot better about the mishaps during the experience. Overall I would consider staying at this hotel again in the future. read more

DoubleTree by Hilton Orlando Theme Park Resort - My son enjoying one of the pools during the Sunday pool party - Hotels Near Me - Orlando, Florida

Let's start off by saying ... Breakfast area cramped no room at all! I swear something crawled In a vent and died ( the smell was horrid) now parking omg! No one informed us that parking was not free! Or it was! But did not tell us to use our door key to get in an out and won't refund anyone ( seems like they had it all planned out) the garbage cans outside were filled and smelled horrible. I would avoid this place at all cost.. Pool was decent though not too much filth in the water. If you are looking for a place to waste your money I advise you to pick this one. read more

Our room was not very clean. Had a cockroach walking around. The bathroom tub had rust on the drain and the fixtures were not clean. The toilet handle broke and the toilet would not flush. Overall the room was not what you would expect at a resort. We asked to move rooms after our first night and was denied. However, we were told a manager would give us a call. Nobody ever called. We found it funny on our bill that if we had an issue the management would fix it right away. So we called again after check out. The girl who spoke to my wife was not even listening to her. She offered a free upgrade on our next stay since we stay there so often. What? We don't stay there often and why would we go back. read more

This is a gross place. On its face it seems like just a typical low end family motel. But when you get inside it goes seriously down hill. There is a real lipstick on a pig from the 80s situation going on. But even beyond the general crappieness, the bed has two major problems. 1) They use a flat sheet on the bottom so it doesn't stay on and you end up waking up on a bare mattress. 2) They use a sheet/blanket/sheet as a comforter which is clearly not washed between customers. Gross!!! read more

Hotel is one of the worst I have ever stayed at. I was told at in that I might notice a fence from some construction going on. I was given a $20 voucher for my troubles. I was also told that self parking would cost $18 a night. I was not made aware of this when I booked the room. When I finally made it to my room I was surprised to find the view of a full on construction site. You can see it in my pictures. I was even more surprised when at 7 am the next morning I was woken up by the sounds of the construction equipment. The final straw was when I came back to the hotel from being out all day and could not find a parking space. I went to the front desk to explain that I was being charged $18 a night for parking but there wasnt any space. The staff at the front desk told me "well what would you like me to do? You really have 2 options, either valet park or keep driving around until you find an empty spot." This is not the customer service I expected from a Double Tree. read more

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