This hotel is a lot bigger than what appears from the outside. The main building has a few conference rooms inside, along with a 24/7 business center. Depending on which day or weekend you are here, you will always see some sort of conference going inside. The main building is rather nice, however most of the rooms are separate from the main building. The ancillary building around the main building are kind of far apart and finding your building is not easy, especially if you are at building 14-16. The room are average, the beds are somewhat lumpy and the pillows just sink right in. I had to sleep with four pillows. Another thing was the AC unit is either humid or too cold. Although the rooms are below average the amenities aren't bad, they have a few pools, and it's super close to sea world and the Orange County convention center. Hack: there is a great breakfast diner right across the street that is way better than the restaurant inside the Doubletree read more

DoubleTree by Hilton Orlando Theme Park Resort - Family pool - Hotels Near Me - Orlando, Florida

It's a huge huge place well organized. I was amazed at the free breakfast! It wasn't your usual continental breakfast this hotel served a variety of breakfast food. The hostess had good customer service. Great oldie music by the pool lots of shady area for those that can't get sun. Highly recommend this hotel! read more

The Customer Service/Online Reservation was 0 Stars!!! I have never stayed anywhere that stunk so incredibly bad. I stayed in a condo for 4-5 days prior to staying in this hotel. The condo had a musty smell initially. But one day of opening the door, running a diffuser and the smell disappeared. Four days of staying in this hotel with a diffuser running the smell never disappeared. My experience was nothing like a few others staying at the same conference I attended. I will 99.99% certain never stay here again. As a Hilton Member who has stayed in many different Hilton's this was by far the worst one I've ever been in. The 'free breakfast' included is not a breakfast. Its a muffin. Unless you sit down in the restraint you can get a "little bit more" or you have to pay $15 for a buffet. Interesting that during covid times a buffet would be an option. Reading reviews that say "it was good they served warm cookies" makes me cringe. read more

When we arrived we were greeted by two men, one did not speak English so very hard to communicate. We took the bus they offer to Discovery cove, but on the return they were late. We had another stop at Seaworld first where the driver proceeded to pick up all the Seaworld employees all the while leaving paying customers at Aquatica because there was not enough room for them due to the employees being on the bus. I found this completely unprofessional. I honestly was in shock. The rooms are in need of renovations and bathroom had no fan. Too much money for this dump. read more

Sub Par, Stayed here for 3 nights, reserved 2 top-tier rooms, and arrived on time. Was immediately given an outdated version of motel 6 rooms. Our of 50 or so staff only 2 waiters in the Lagoon Restaurant are customer service ready. The Starbucks hilton version is great, and the 2 employees deserve raises. The cleaning crew speaks another language and doesn't understand a lick of English, so don't ask for anything. How dare you tell me I have free Wi-Fi this room doesn't have internet, not even dial up. Think of Fort Wilderness the 30's edition. The pool view is a dried up desolate pit. read more

Always like double tree... but there were spot in the room that could have use more cleaning. Bathroom and floors.

I wish I could give this place negative stars because of the staff members. They told me I didn't have a reservation, they told the lady next to me that they "couldn't find her room" the lady "helping" us went to someone else and came back eventually and said "we found your reservation but we can't access it." It was 10am. So we walked around for a while then came back and checked. They said "housekeeping is cleaning your room now and we will text you when it's ready but early check in is $20" we'll they didn't text me until 2:35pm. The gentleman who helped us check in was the only pleasant person out of 5 we dealt with. All the amenities outside were closed for weather. The following morning we attempted to check in for breakfast and they said "you're not on the list so the buffet is $20 plus tax each" We paid the extra few dollars to ensure the "continental breakfast was included. But we weren't "on the list" I will NEVER NEVER NEVER stay here again. Thank you for making sure I had a terrible vacation. read more

Worst experience ever for it to be a Hilton property. They say this is a resort & they charge a resort fee! This is no way a resort! First, they do not have any handicap accessible rooms that are valid. It took me 2 days to agree & accept a room to perhaps accommodate my handicapped mother & our 2 grandkids. Upon arrival, parking is a joke. They have no security to check for valid handicap parking. People parked in firezone areas. I asked before arriving if the room has a refrigerator & microwave, they said yes. Ok, entering the room, popcorn ceilings, really! Had to look for the microwave. Where could it be? At the bottom of the only nightstand taking up the lamp outlet. We stayed in the 15 floor tower. The HOTEL have about 11 villas. Im thinking wow, they must have at least 4 major pools! Wrong.....They have one major pool by the Tower & one pool called family pool that has a hot tub enough for about 8 people in which I had to complain that the jets wasn't working. They did fix it the next day. I had to call housekeeping to come clean our restroom 5 minutes from entering the room. The toilet dispenser broke! No Kleenex in the restroom, the bathtub had mold & cover up mess all in it & look at their type of remodel. They do not even try to cover their mistakes. We rented the cabana for one day. Our friends who also stayed at this non-resort came to our room (they too had a handicap person & was booked in the villas); they informed us that our room was an upgrade to them. My mother had to use the tower lobby handicap restroom because she's handicap. What a joke! Restaurant another joke. Our friend texted me that she was headed to the breakfast area where we reserved our cabanas. We met her there & the man at the desk informed the lady that he already gave us our cabana. My husband stated to him thats not true. He tried to argue with him until I spoke up & said we are not with the lady who came to get her cabana. We came back to eat breakfast which is also a joke. They have 2 types of menu for breakfast: free continental & $15 hot breakfast. I'm a Diamond member & have never been treated nor saw anything like this. The hot breakfast consisted of: salty thin bacon, vegan hard over cooked bacon, some type of sausage patty (it wasn't pork nor turkey, but looked & tasted like garbage), can corn-beef hash (looked like dog food), no season rice & black beans, sloppy 40 weight nasty canned sausage gravy, hard biscuits, cut up fruit, cooked tomatoes & folded dry crepes that looked terrible. I only had bacon & asked for 3 boiled eggs in which I was informed it would take 20 minutes to cook. Im a cook, really, even 3 dozen of eggs for easter doesn't take that long. Anyway, my mother didn't come to breakfast. I also noticed that our juice in which we ordered came in very small glasses, but others (who wasn't the same color as us) glasses were large juices. I didn't say anything but kept watching. I asked our waiter how can I get her breakfast in a togo box. He stated that they did not have togo boxes, but I had to go to the market to get the continental togo. Then I watched our same waiter come out with a togo box & gave it to a table (may I say they were not the same race). Time for the check. Our waiter tried to charge me for 2 upgrades in our breakfast. I corrected him. He came back with the correct ticket, then I asked him for a togo box. He stated to me that buffet cannot have togo box. I said isn't this breakfast no matter free continental or upgrade is a buffet? He said yes. I stated then why did you give that table a togo box. I then said to him thats okay im not going to argue with you so I went to go get an empty plate to cover the other plate atook it to my mother. I can see if I went back to the bar to get more food. Next I had to go back and forth with the front desk about my $30 a day credit in which they never mentioned when I checked in. I must say this is the reason why this is not a resort. It has NO basketball court, no real activities for kids of all ages and the main pool has rocks where I had to inform the parents that their kids were putting rocks in the pool. I will give credit to where credit is do. Kelly, the cabana attendant was very nice to us. Our last day: same man about the cabana was at the breakfast hub. We informed him that we had a party of 5. He sat us at a table for 4 and we had to wait for them to bring us a chair. His attitude was just unprofessional as it was the day before, but I must say that our waitress was so nice as well as Emanuel and Emily. I know for a fact they were not booked for our last day and not for the next day. I requested a late checkout. After going back and forth with the front desk informing me they can give us until noon and its $20 an hour after noon. read more

The walls were really thin so I could hear absolutely everything in the rooms next to me and outside. As a result, I got very little sleep. The front desk staff was friendly and always helpful any time I interacted with them. They should be proud of their professionalism. I am a little confused about the house keeping staff. I can't figure out if they were disorganized or trying to send me some sort of cryptic message, because they left things behind in my room every day. One time they left a bunch of empty garbage bags. The next day they left a stack of clean sheets. The next day it was bottles of cleaning products. They also kept changing the temperature setting, so my room was always freezing when I came back to it in the evening. I've paid the same amount of money for significantly nicer hotels, so I feel like the value just isn't there. It wasn't a bad hotel, but it wasn't great either. read more

I booked this hotel for a weekend, upon arrival the check in process was pretty smooth the lobby area was very beautiful. However, this hotel is pretty big and offer Villa like rooms. Our room unfortunately was all the way in the back of the property. As we attempted to enter the room, the key card was not working. I sent my boyfriend to get a new card. Then a few moments later, the room we were supposed to be staying in a guy walked out stumbling stating that he thinks he has the wrong room and sped off. The room smelled of complete alcohol. When I informed the front desk they behaved oblivious on how that happened, but it is evident that people can easily access the property because of the lack of security. We got at the hotel around 5am and there was quite a few people walking around and the next room we were provided was left open. I did not feel Secure staying here and did not leave anything in the rooms when i was not there. I would never stay here and don't recommend either. I made the mistake and didnt review enough on this hotel . read more

This place is an absolute dump. How in the world is this place considered a 4 star hotel on Google? This is a 1 star facility. Rooms are dirty and dated. Bedding and box springs are torn. The worst lodging accommodations ever with a 4 star hotel rating. And if you have kids don't be fooled by photos of the pool because it is not heated (not an issue in the middle of summer when it's scorching hot outside) and freezing. Every child that went into the pool popped out almost immediately. Truly false advertising. read more

If you think this is a good deal, don't. The hotel was below average. The carpets were dirty; the ceiling was brown and cracked. There were clear signs of water damage. Also, the resort itself was blah. I'd recommend staying at one of the universal resort hotels as they are similarly priced but significantly better. read more

Just booked my stay at this property for March 19 to the 23rd to see friends and celebrate my birthday.I wanted to stay at Embassy suites, since I've stayed there before, but they were booked. As a Hilton honors member, I booked this hotel online, it looks really nice especially the tower area where I booked my suite.I wish they had a complementary cooked to order breakfast like Embassy suites, but the restaurant on site looks very nice. Who knows, maybe when they see this review or pre-review, maybe I'll get a nice upgrade or some free breakfast? LOL Can't wait for my next vacation and to give you my review, it looks like it should be a very nice property. read more

The staff was fantastic to deal with.  If I was rating on staff alone it would be a 5. My room was plain not fancy, but I was here on business so all I needed was a bed and shower. My bed was the most comfortable I've had in a long time.  Loved it.  The bathroom was small.  The door blocks most of the tub and toilet the rest, but just a minor inconvenience. Hot water was limited on day 2 and 4 of my visit and was just luke warm.  Convention in town so understandable. The grounds look like they may have plans for improvements, but didn't see any while I was here. The property is of two types.  One is of motel-like rooms where your door opens up to the street or courtyard; and the other is a towers room that offers a little more security.  I don't recall the website mentioning this.  The towers room didn't have a fridge or microwave like the motel rooms. This was my second stay here.  Last time I was in the motel area. This time I requested to be placed in the towers.  Trade off amenities for added security. My only complaint is that they call this a resort and charge an extra fee.  Maybe that's because it's located in Florida near a park.  The resort fee covers parking, pool, Wi-Fi and fitness center. I was here for a convention.  My group had no cars, so the parking wasn't used. We also were gone at sunrise and didn't get back until after sunset, so the pool (The one that's open) isn't an option.  The fitness center looked amazing but was usually packed, so didn't utilize that.  I'm also a Hilton Honors member and am entitled to free Wi-Fi. For an older hotel/motel, it's not too bad.  They need to drop the "resort" fee or make it a la carte.   For example, if you don't have a vehicle, don't charge us for it.  Same with the fitness center.  Code the room keys for those that want to use it.  Pros:  1.  Close to convention center and sea world.  2.  Superb customer service. 3.  Comfortable beds Cons: 1.  Resort fee 2.  Older facilities with limited technology. read more

See all

Went to this hotel for a dance team trip, we walked into our room and it smelled musty and moldy. Also the water stank and made us more dirty than we were before. the biggest thing is that we looked inside our comforter and there was so much mold. we went to the front desk to get new comforters, then we got the new comforters and checked them as well, and they were even worse than our original ones. My whole team woke up and was sick, we are all shortness of breath and throwing up. A very bad place to stay do not stay here when there are so many other nicer places to stay. they should be sued. read more

No WiFi. Can't reach the front desk. Pool area is filthy. Parking is $30/night and not enough spots near the rooms. Tub wouldn't drain. No water in room as promised. Rooms are old & dirty. Not impressed! I expected more from Hilton. read more

This hotel is soo nice, it just sucks that Gay Day's wont be here anymore :(. I love coming every year and knowing where everything is. The pools were great for the event. The only thing I wish they had is more vegan options on their dining menu. Their executive chef is always able to accommodate and treats us so well when my group comes but im sure it would be easier just to add some more options. read more

Worst Hilton I've ever stayed in. Rude front desk staff, dirty room with broken furniture and after being told they would move us the next day we waited at the front desk until midnight until they finally did what they promised. New room = feces or blood on the carpet. Come on Hilton I expect better read more

Do not let the photos fool you. Yes the hotel itself is not THAT bad. However there was literally zero parking. People were Parking in safety and loading zones.... the hallways and stairs are really gross. The room isn't bad.. you could tell they attempted to remodel but did a half ass job. The ceiling needs to be painted and plastered in some spots as there were black spots all over. The bathroom as well... the carpet was gross!!! Needed to be vacuumed heavily. The room felt a tad muggy also. Maybe because the ac was off when we checked in. Also there was A LOT of people smoking marijuana.... like ?? Why don't they have security walking around putting a stop to this. Established with families staying here. There were people walking and yelling all movie also. Couldn't get any sleep! Safe to say we will NOT be staying here ever again. Worst experience ever... read more

See all

This Hilton has to be renovated. I love, love, love Hilton but this property is a little beat up. I'm here for a convention and it's seriously close to the OCC so I stayed in this the location because the convention has shuttles to and from. I stayed in the tower and it's very comfy for the purpose I'm here for but if you're looking for a vacation spot... no. This isn't a place to go on vacation for. Check out another Hilton property. There are many other Hilton properties to stay at around the area of you are looking for a reliable Hilton. The property is set up in a strange way. You have a tower and several other motel like buildings all around the property. It almost seems like a motel feel no matter if you're in the tower or the motel like buildings. Because of the location I will stay again but only in the tower. My friends stayed in the other rooms adjacent to the tower and they hated it. They told me the room was a little nightmarish. They had a microwave next to the bathroom sink. WHAT? Why? I checked out the pool and it's cool because it has a waterfall. The gym is decent because you can do cardio . And you have plenty of places to eat at on the property. I had dinner at the restaurant and I was pleased. This is not the best of the Hilton property hospitality tho. There is parking is all around the property and there is a possibility of parking very far from your room since it's so spread out. The parking is including in the resort fee and it's safe. You need a room key to enter the lot and also to exit. Plus there is security driving around in carts at all hours. You can also choose to park your car valet. read more

This hotel was more than I could have asked for. It's location to sea world was absolutely amazing and it was in such a nice and open area. I stayed in the low rise room, not the high rise towers, which is most likely why it gets 4 stars and not 5 from me. This resort was clean and had a lot to offer, there were two pools, a poolside bar, a spa, very helpful concierge, shuttles to about everywhere interesting, a great parking lot, and restaurants on site. I really enjoyed staying here. My only complaint is that the rooms were a little bit dated. It could have used some sprucing up, better lighting, newer technology. Other than that though, was definitely a great place to stay read more

Came here for the MEGACON there is no way I would go back and first vacation It was party central everyday any day. I was not able to get any sleep. An I doubt my diamond upgrade would have been any better. The Wi-Fi kept going in and out. The only thing about this hotel is the customer service from the stores inside and the constant security coming back and fourth. If you have PTSD and don't like loud noise don't come here! read more

I stayed at the double tree and they issued a key to my room to another person they were aware of it but management told me nothing after being told they would call me to inform me about the investigation...Security over heard me speaking of the event while waiting for police to show up and decided to share with me what happened..... my $2500 purse was stolen along with thousands of dollars in items that was in the bag...I was not in the room longer than three hours when this happened only went to the bar and when I returned to my room I was unable to enter because my keys were deactivated due to them issuing my keys too someone else... my stolen credit card was used at a Walmart in Orlando. I was there for my birthday and was not able to do anything I planned my whole trip was ruined and my anxiety medication was in the bag which caused me a lot of emotional distress... I have documents and recordings of being told they issued a key too someone else and deactivated mine... if a lawyer or social media influencer would like too reach out to me they would be helpful I have not been compensated for nothing and corporate told me the would reach out in 48 hours and have not done so...it's as if they don't even care... I'm extremely traumatized over this event being that they gave a key to an obvious criminal and allowed them to enter my room jeopardizing my safety...The world should know this hotel (double tree by sea world) is not safe!!! read more

Double tree sea world is usually our go to hotel in Orlando unless we are doing Disney springs to meet a friend, then we do their location there. This one always has lots of activities to do on site for kids mainly swimming and also walking distance to sea world. This time we took advantage of their free trolley tickets and took them to icon park and back which was a pretty nice ride. I only give it 4 stars bc usually we don't come on a holiday weekend. Check in was slow and we didn't get into room till almost 530 or 6, though they were very apologetic and tried to compensate. We also had a little glitch paging with points But they were quick at rectifying and calling us back for it. Breakfast wise, we were glad to see the buffet back and honestly the buffet ended up being cheaper than breakfast at the little market next door. Rooms were clean and well taken care of, we used to like staying by the pool bc we have a little one but realized the tower rooms are better AC and noise wise and we're glad to get a room there. The staff was very friendly and helpful, just will be back in a leas crowded time next time:) read more

My honest review: Pros: -Location. This was the only good thing about our stay. There's a walkway to Seaworld attached to the hotel, and it's super close to a lot of restaurants. You'll still have to drive to get to a lot of things nearby, though. (UPDATE: the walkway to SeaWorld was actually a gate that led you to Sea World's parking lot. Poor signage. No actual walkway. Literally not even a sidewalk to walk on). -Nice pool area. Had table games, mini golf, etc which was all really fun. (But the poolside bar wasn't my favorite. Worst margarita I've ever had.) Cons: -Our room had no towels, no soap, no microwave. The fridge barely worked and was placed on top of the safe in the closet and was very wobbly. -Outdated. The room was clean enough, but the shower looked dingy. Black spots all over the ceiling. Walls were thin and there was a lot of noise. We were disappointed, because when you drive up you see a beautiful Double Tree tower, but we were stuck in one of the outdated "apartment style" rooms. It honestly felt and looked like a motel. (I didn't see anywhere while booking the room online that differentiated tower rooms vs these apartment-style rooms.) I cannot stress enough how much these rooms looked and felt like MOTELS. No elevator, you had to take the stairs if you were on the second floor. - For safety, you have to use your room key to pass through the gate. The sensor was broken and the gates remained open at all times. No key card needed for anybody who wanted to enter. I will not be staying here again. We got a great deal on this hotel because of covid, but even at the cheaper price it wasn't worth it (I don't know why people pay even more money to stay here). We chose to stay here because we were going to SeaWorld, but I wish we had chosen a Universal Hotel instead. read more

DoubleTree by Hilton Orlando Theme Park Resort - Our room - Hotels Near Me - Orlando, Florida

See all

Horrible!!! No hot water! Called front desk they said maintenance would be there in 10 minutes. No one came to fix. Don't stay here!!!

So yourself a solid and don't stay here. Do. Not. Stay. Here. I feel like I'm at the super 8 motel- but one that you pay for Parker and "resort fees" and the pics are totally false advertising. Walls are paper thin. Shower door is broke so floor stays flooded. Can hear the kid next door crying at 7am. I will never stay here again or recommend it. I gave two stars bc of the chocolate chip cookies and the manager was really nice. That's about it. read more

The exterior of the hotel is very pretty but the rooms were trash. We booked the villa and the room was old and dingy . The shower was crammed and the shower curtain was the so narrow it didn't keep the water in. The housekeeping don't seem to speak English and when asked to come later after we checkout kept telling up to check out now and rolled her eyes and left. read more

Stayed for 3 nights in the tower, king room. Great accommodations. Bed was super comfortable. Shower was meh. Impossible to get hot water, just warm. Vending machines on 14th and 15th floor didn't work/weren't stocked. No daily housekeeping, but they got us whatever we needed at the front desk (clean towels, toothpaste, etc). Breakfast at the on-site restaurant was far superior to any free continental breakfast that's typically offered at hotels. And it includes table service! Everyone we encountered here was friendly. Wonderful service with a smile! Didn't make it to the pools or fitness center, but looked very nice. Dinner fare at restaurant was also great. Centrally located hotel - did a quick uber to Universal one day and Disney the next, both under $10 a ride (10-15min). Airport was a bit more, but under $40. Would stay again! read more

I wanted to share this recent and honest review of this property from my stay this weekend . Trip highlights/notable guest experiences : -despite being fully occupied this weekend with private events onsite , it was VERY quiet in the halls, throughout the whole day . I had a room near the elevator and thought I would be hearing doors and bells all night but did not . -housekeeping carts were not out super early in the morning and there were no annoying knocks early in the morning or on checkout day like other hotels . For anyone who stays at other busy properties you know how this is not the case usually -usually they can't wait to get you out of your rooms so they can get started getting your room turned over . It was nice to not have that here . -your staff is friendly . From the front desk to the servers in your restaurant to the housekeepers , everyone greeted me with a smile and some sort of greeting. -your facility is clean . Linens, bathrooms, towels. I check everything and it was clean . I didn't see a single bug, I didn't see any mold or strand of pet hair in any part of my room . I don't look for it necessarily but when I see reviews where other people have mentioned it, I will look to make sure I am not having that similar type of experience . -public trash cans in common areas were always picked up and never overflowing . This is one of the first things I see and notice and usually is pretty telling about the staffing issues/shortage of your current stay and also the cleanliness standards and priority of your hotel . I was pleased with what I saw this weekend -the pool areas and sidewalks to the different areas are well landscaped and well lit. There's also a lot of fun things to do that are included in your stay like the mini golf, foosball, pool panel, oversized checkers , and two pools with plenty of seats for the guests to have a nice pool day -good snack and restaurant options . There's a market store that serves Starbucks that is open from 7am to 11pm and a restaurant that is pretty decent with selection and price . The hotel is in a busy area but I didn't want to walk anywhere to eat so it was nice to have some decent Onsite options . I stayed in the 17 story conference tower and it was lovely . I don't have experience staying in any the shorter buildings surrounding this building , but I have enclosed my photos from my room and everything was amazing . My advice for anyone reading my review or some of the other ones on here is to give it a chance . I have stayed in a lot of different Hotels and if a property isn't reviewed well, but that review is super old, give them a chance. Businesses change , they strive to improve and make it right for their guests . They can't make it right if you don't share your experiences and give them a chance to make things better . I am so glad I didn't let some of these reviews scare me off of my stay because it was good a good girl stay for me . And if by chance the reviews were accurate, the Hilton brand would have wanted to hear about it so they can strive to make it right. read more

See all

This may well have been the worst hotel I've ever stayed at. Everything was awful from check in to check out. Check in took like 20 minutes because the desk clerk "helping" me was distracted and doing other things. My room was in ratty motel annex and was about an 8 min walk from the front entrance. I had no maid service the first day; when I asked, I was told I needed to request it special each and every day. The room smelled and had fixtures coming off the walls. The cherry on top was that when I checked out there was a bar charge on my bill--I never went to the bar. Yuck. Stay away. read more

Stayed here for a night at the main tower and it was okay. There was only one elevator for the tower and parking can be packed so quickly that you will have to park far from the entrance. The hotel is like an apartment style. View from the room was nice. Breakfast was okay. Many options for kids. The staff was very nice and friendly. Close to Universal and Sea World, but if you're not planning on visiting these parks, I would recommend staying at the different area. read more

See all

We stayed at this hotel SEVERAL times before. We've been Hilton Honors members for decades. This time we checked In as usual with our Hilton honors number. Even then when we went to breakfast both days we had to provide our HH numbers to the waiter since they were not informed we were members. This kind of problem never happened before. I reached out to the hotel explained the mistake they made and they were not going to do anything about it period. Regardless we've been returning, loyal costumers they just shut me down when they made a mistake! It's absolutely unacceptable and we will never return . This made out trip horrific and extremely inconvenient. Also I was charged twice on two accounts!!! read more

Checked in late (11pm) for one night at a decent rate. We called to make sure our late check in would be okay, and they said as long as we arrived before 2am we were good. We were given a room in the two story building containing most of the villas. Parking isnt great near that building for large SUVs and trucks (btw - parking was $14 for the night). I didnt see any elevators so plan to take stairs if you have a 2nd floor room. The room was spacious and clean; no complaints. Love the double cup coffee maker but the coffee bags provided weren't that great in flavor. Not so bad a drive to and from WDW parks (10-15min). Oh, dont forget to get your free cookies when checking in :) read more

Desperately needs a major renovation, as the hotel is old and not clean. Hot water and water pressure were also an issue during my stay. There are too many hotels in Orlando to waste your time here read more

I stayed in this hotel for 6 days. I was a new mom , prior to booking I did call them to check if they had any facility to store the breast milk I pumped. They mentioned , I could store it in kitchen freezer. That was the whole reason I booked this hotel. Apparently they didn't freeze any of them. I would pump even in the midnight and come to the reception and hand over everyday to keep in freezer and would wait till they come back and tell me they kept it in freezer. Apparently they didn't freeze any of my breast milk or the ice packs I provided. It was devastating to figure out while I was going to check out that I couldn't carry my pumped milk. I literally started crying and the manager's response to that was, we tried to do you a favor and we shouldn't keep any milk. I really wish to sue this man for even saying that. Also they never swept the room. All the hair I combed for 6 days was lying in floor. I have taken full video of the same, unfortunately website doesn't have option to upload video that's why attached a picture. I wouldn't recommend to stay in this hotel for anyone. read more

DoubleTree by Hilton Orlando Theme Park Resort - Hotels Near Me - Orlando, Florida

I booked this hotel for a last minute Orlando Vacation to Disney World - for being last minute, we got a really nice price for a Double Bed room. When we first arrived, I called the Hotel to see if they have a shuttle from the airport (MCO) and whoever answered said they will send the shuttle. We got on the shuttle that was sent for us only to find out that it was the wrong DoubleTree (I checked the number twice and they even pulled up my reservation to confirm booking). We asked the DoubleTree (by the Airport) staff if there was a shuttle to the DoubleTree at SeaWorld and they said no. So we just Ubered there instead. Check-in process was nice and easy. They asked me to sign and also took a deposit of $200 that was returned after check-out. The check-in staff was really sweet and approachable. Bar - They have Happy Hour from 4-7pm and really good deals on their drinks. We were unable to secure NYE plans so we sat at the hotel bar and drank. They had a party going on at the hotel but it was fully booked by the time we inquired about it. The bartender, I think her name was Gladis, was helpful and gave us lots of tips on things to do in Orlando for our last day! Overall, this place was plentiful for the 4 of us. Short Uber/ Lyft rides away to Disney World and walking distance to SeaWorld. PS, THE COOKIES - PLEASE DON'T FORGET TO TRY THEIR COOKIES. read more

Reserved a room at the DoubleTree at SeaWorld for what I perceived to be a reasonable rate. Upon arrival, I was told my rate was for the lower-tier "villa" rooms, not the rooms in the large Tower building. I recall no mention of this fact in my original reservation details. The agent advised that she would've upgraded me but they were sold out (I sense that they are trained to say this as I've seen similar responses in other reviews). I am granting two stars rather than one because...the grounds looked nice (what little I saw of it) and because the agent allowed me to cancel my reservation without penalty. Would I consider staying at this Doubletree- probably not. Will I be leery of booking other Doubletree-branded properties- yeah, probably. read more

Customer Service was very poor at the front desk, Jazmine laking warmth,enthusiast and a welcoming smile , did not even bother in telling us how to get to the main tower elevator, or gave us a map and info of our group activities the weekend at the hotel. Will definitely recommend another hotel for our event next year. Also we were charge daily on top of our stay an additional $19.95 for a Resort Charge , What was that about? Try calling today to get an answer to this extra daily charge but was kept on hold for over 10 mins- will try again later. Very Disappointing stay at this hotel., and not a walk friendly part of International drive. read more

I was very impressed by the customer service, quality, and overall ambiance of this hotel! I believe this is our first time staying in a Hilton. From the moment I checked in, Alexis was very friendly! She made a very memorable first impression! So here we go, I'll give you the good, bad and ugly. Good- The rooms are spacious. We stayed in the towers, so I'm unsure of what the others look like. Some rooms have refrigerators AND microwaves and some only have refrigerators. The hotel is like a mini campus, everything eventually takes you back to where you started. They have something for everyone from pool tables to mini golf to two separate outside pools. They also have a breakfast buffet each morning for $23.99 a person. I will say it is definitely worth it. There is an omelet station and waffle station (you don't have to make it yourself) and so much of a variety of food. They had a fruit station, bagels, toast, corn beef hash, sausage gravy, pancakes, French toast, pork and turkey bacon and sausage (this is just to get an idea of what they have). They are literally minutes away from Seaworld, you can take the 10 min walk if you don't want to drive or take the shuttle. Oh the cookies! They give you cookies and two bottles of water upon check in. Way to go Doubletree! Oh and I forgot to add, this hotel is close to EVERYTHING! Malls, food, highways! Great location! The bad- Soooooo since we stayed in the towers. It was sooooo confusing. Our room number was 5 digits that started with a 2. We thought that we were on the second floor. Wrong! We were really in the 10th floor. I think they need a better system with the room numbers. Apparently we weren't the only ones that got confused! The ugly - I don't have anything that is ugly to say about this property! We thoroughly enjoyed our stay! I would definitely come back to stay at this property! read more

See all