the staff and accommodations were five star. the front desk was pleasant and very helpful and I…read morewant to especially mention Ashley who went above and beyond. would definitely recommend this hotel when visiting Memphis

What a BEAUTIFUL hotel! I didn't get the opportunity to stay here, but there's a 99.9% chance I'll…read morebe booking a room on my next visit to Memphis. Like most people, I came specifically to see the famous Peabody Ducks make their grand entrance, and BABY, it did not disappoint! The lobby is absolutely regal, and the staff was friendly and welcoming. I grabbed a seat, ordered a French 75 (which was REALLY good), and waited for the main event. Now, I knew the ducks were a big deal, but I wasn't expecting ALL the pomp and circumstance. LOL. The Duckmaster was fantastic! Personable, well-spoken, and entertaining. Even his explanation of the house rules was enjoyable, and surprisingly, everyone followed them! And then came the ducks! SO CUTE! I thoroughly enjoyed the entire experience. If you're visiting Memphis, this is an absolute MUST-SEE! Between the beautiful hotel, great atmosphere, and famous ducks, it's well worth the visit. I'll definitely be back, and hopefully as an overnight guest next time!

Loved Arrive Memphis! We valet parked ($35/night) and upon entering, were warmly greeted by the tan…read morelaboratory-coated reception guy in the open, airy lobby. The space is located within a restored historic building. The renovations are a mix of artistry and invention. Impressive. Our 2nd floor studio was meticulously clean. Beautifully decorated, lit and designed. All appliances and equipment worked well. Loved the large shower, and nice toiletries! We enjoyed a quiet, comfortable night's sleep. In the early morning, we were very pleased to find such a masterful coffee / pastry shop in the lobby for a rich Cortado. High recommendations.

this was a perfectly located hotel for our first visit to Memphis and I had no idea. The hotel is…read moreright across the street from the Lorraine Motel and the civil rights museum, and walking distance to Beale street and court square, where we watched live jazz. Kevin the valet was the very first person I spoke with in Memphis and he was absolutely delightful. So friendly and helpful and he's really good at his job and you can tell he's dedicated. Kevin should get a raise! The decor was outstanding, lots of antique and vintage items. Thoughtfully decorated. We'd love to stay here if we visit Memphis again.

The hotel concept is amazing converting the train station to a hotel. They kept tru to Memphis…read moreBlues history throughout the hotel with paintings and decor. You can really feel the train atmosphere. The entire bar staff was great a d attentive. The food and drinks was amazing. The only downfall was I spotted hair in my tub and the parking to get in and out was a challenge. The Hotel doesn't operate the lot so when I was checking out and my paid for ticket didn't work, I went to the desk to inform the desk clerk and she smiled and said that I had to hit the service button. I told her that I did and that's why I came to the desk. So now I drive back to the exit. Waited for someone to answer. They finally did. They asked me my room number and if I was checking out and I said yes. They finally opened the gate. That kill a good overall experience. I know they don't care about us and our reviews on the parking lot but I had to share. Maybe, just Maybe they will look into it.

Surprisingly walkable to shops and restaurants, or hop across the street for a quick breakfast…read more Lots of history in the hotel and nearby. Decent rooms and nice staff. The downstairs bar had a speakeasy feel and lots of great vinyls.

***Good location***…read more Go down the block and you're right at Beale Street. FedEx Forum is across the street. Baseball stadium is diagonally across the street. Able to walk to Sun Studio 0.8 mile away, Charlie Vergoss Rendezvous (but there's better food to be had than there), Peabody Hotel is a block away. One downside: Lyft drivers seemed confused about where to drop off or pick up, usually stopping on the other side of Peabody Place. The back courtyard entrance of the hotel, near the parking garage, is somewhat hidden even when I gave the Lyft drivers directions. Clean - including the top of the shower curtain railing, I checked. Housekeeping - didn't need cleaning or bedding changing, just a change of towels. The young housekeeping black man(forgot his name) was very personable and accommodating. Breakfast buffet - the two women worked hard, constantly keeping the area clean and tidy, having food out, and taking our plates away when done. Standard fare - eggs (omelet or scrambled), sausage links or patties, potatoes, do it yourself waffles, oatmeal, breads, yogurt, coffee & tea & juice. Fruit was not ripe. Room- the *best shower water pressure* I've ever felt! A night light was in the bathroom, a considerate feature when the room lights are off. Above the center night stand, the electrical outlet on the left needed occasional jiggling to maintain a connection, I forgot to tell the front desk about this. Mattress and pillows were comfortable. A/C worked well. One con: inquired about late checkout as a Hilton Honors member and was told it was not possible. That's the first time I was ever told that.

All Hampton Inns are relatively nice. Although this particular location is pretty dated for this…read morehotel brand. It benefits from a great location being within steps of Beale Street, and both Grizzlies and Redbirds games! It's also quiet on the upper floors, and the breakfast is spectacular as always. Parking will set you back $26 every 24 hours and an additional hourly charge for staying past 1:00 p.m. the following day. So yeah, you pay for the location. It's not a great bargain for the price. But it's good enough if you want to stay in the heart of Memphis. The music from Beale Street is loud throughout the night, but the hotel is kind enough to provide earplugs in your room. That leaky toilet will keep you up all night, though! And the outlets are so stripped, you'll get an unpleasant surprise in the morning when you realize your devices haven't recharged!! That was the worst aspect of this hotel!!

Tucked close enough to Beale Street that you can feel the city's pulse without being swallowed by…read moreit, the Canopy Memphis is a boutique hotel that wears its modernity lightly. The design is clean and considered warm tones, thoughtful finishes, the kind of contemporary aesthetic that feels curated rather than assembled. You don't walk into a lobby that's trying to impress you; you walk into one that welcomes you. There's a difference, and it matters. The rooms carry that same sensibility. Comfortable in the truest sense not merely adequate, but genuinely restful. The kind of bed you sink into and feel the day release from your shoulders. The kind of space that says you're taken A genuine hospitality that feels rooted in the city itself rather than scripted by a brand manual. Memphis has always been generous that way, and the Canopy reflects it. And then there's the catfish. I don't say this lightly: the catfish here is worth the trip on its own terms. Crisp where it should be crisp, tender where it should yield -- it carries that deep Southern confidence that reminds you food can be both humble and extraordinary at the same time. It's the kind of dish that makes you set down your fork for a moment, not because you're finished, but because you want to be present for it. For travelers who want Memphis without the chaos, who want proximity to the legend of Beale Street but a retreat that breathes, the Canopy is a quiet, well-kept secret. Boutique in the best sense. Modern without being cold. Memphis without apology.

Great staff and service! Super hospitable! Rooms are amazing. Good and Drinks are great recommend…read morethe catfish!

5 STARS - SOUTHERN HOSPITALITY AT ITS FINEST!…read more From the moment I arrived in Memphis, the hospitality was absolutely AMAZING! Before arriving at the hotel, I called to see if an early check-in would be possible. I had the pleasure of speaking with **Ms. Ida**, who greeted me with such warmth and kindness over the phone. She was incredibly pleasant and encouraged me to come in, as they might be able to accommodate my request. When I say her customer service was exceptional, I truly mean it! In fact, I made it a point to confirm her name because I wanted to personally thank her once I arrived. Upon arrival, **Mr. Jaylon** assisted us with check-in, and he was just as wonderful! He was professional, welcoming, and went above and beyond to make the process smooth and pleasant. I even asked if **Ms. Trivea** was Ms. Ida because I was so eager to meet the sweet lady I had spoken with earlier. They informed me that Ms. Ida was in the back assisting other guests over the phone. During my stay, I realized I had forgotten a few personal items and stopped by the gift shop, where I had the pleasure of interacting with **Ms. Trivea**. Let me just say, her hospitality was ABOVE AND BEYOND! She was genuinely kind, helpful, and made me feel so welcomed. **I travel quite frequently, and I can honestly say that genuine kindness and hospitality of this caliber are becoming harder and harder to find.** What I experienced from these three individuals was nothing short of exceptional! To the hotel management, **THANK YOU for having Ms. Ida, Mr. Jaylon, and Ms. Trivea at the forefront of your establishment!** These individuals are truly an asset to your team and represent your hotel with excellence. Their kindness, professionalism, and genuine care made an already wonderful trip to Memphis even more memorable. And as for the accommodations? **Everything was wonderful! The hotel was beautiful, comfortable, and I SLEPT LIKE A BABY!** I cannot thank you all enough for making my stay so unforgettable. This is the type of experience that turns a first-time guest into a returning customer! **If you're visiting Memphis and looking for exceptional service, genuine Southern hospitality, and a comfortable stay, look no further!** **Five stars across the board! I will DEFINITELY be back!**

It's hard to say anything negative about a Westin hotel because for the most part most of them live…read moreup to the Westin experience. Comfy Heavenly Beds, large bathrooms with separate showers and tubs, a nice gym, and a good bar and restaurant on-site. I stayed here for a few nights and my visit was decent. It was in a great location next to the FedEx forum and not a far walk to other places around the area to eat. The bedrooms were clean and tidy, there was a mini bar included with different types of alcohol inside available for purchase at an insane up-charge. Same with snacks in the room for an insane up-charge. When I first arrived at the hotel the remote for the TV was missing so I had to get housekeeping to come bring me a new one. Happy to confirm the TV is smart and you can stream Netflix and Prime.. IYKYK. If you have Elite Status of Platinum or higher this location offers a complimentary breakfast for each day of your stay and it includes a guest and valued at $30 per person per day. That's a great perk. I did dine in at the restaurant inside the hotel and I was not impressed with their dinner. The place was completely vacant, it took a few minutes to be seated and when asked for a drink I said I would grab something from the happy hour menu. My server said they didn't have happy hour that day and I corrected him and said there is a sign in the elevator that states there was a happy hour going on. He went to confirm and eventually got me a drink at a happy hour price. For dinner I ordered the steak when I received it, it was hardly warm, practically cold. Same with the dry mashed potatoes that came along with it. I left it alone and ate since I was starving and also tired and ready to go to bed. I probably won't be returning to the onsite restaurant. Just a note: the in-room dining menu is for the same restaurant but the menus are not the same. In-room dining has a more limited menu, if you want more of a selection go inside the restaurant and dine in or take it to go. Other than the restaurant, the hotel is a good choice for the area.

My friends and I decided to stay at this hotel for a holiday weekend in Memphis. What drew us here…read morewas the central location - We were able to pretty much walk to anything downtown, with Beale Street being just down the block! This is a very nice hotel from the outside and lobby. They also offered a $32 per night valet service, which made things convenient for us when we needed our car. There's also a restaurant connected on the inside. The only quarrel I had was that our room was a bit outdated. It was clean, but during our first night, the beds felt moist for some reason? The bathroom was also incredibly tiny. It was kinda odd to me how nice and new the rest of the hotel looked compared to it. Regardless, we didn't have any issues with our room besides that, and it did give us a good view of some 4th of July fireworks. This is a pretty affordable place to stay if your a tourist and wanting to do things around downtown Memphis.

Location, location, location!…read more This hotel provides you a great location to see downtown Memphis! You can walk to everything! The staff was super friendly and my room was very comfortable, clean and quiet!

The hotel was very clean and the staff was very friendly and helpful. The room was clean and…read morespacious. The shower was the best part- it gets super hot and has good pressure. The bed and pillows are the reason I didn't give a 5 star review. The bed was hard and lumpy and the pillows were very flat. Needless to say, I didn't feel like I was at the typical Hilton because of this- and we typically stay with Hilton when we travel.

Overall the hotel is decent, nice room size and layout, and the location is premium. The staff was…read morepleasant and professional but the property needs to address their maintenance. The room was clean and comfy, but the bathroom was dirty. The shower was filthy and the towels had yellow stains. The corridor carpet needs replacing. I also received a Hilton text that woke me up at 5:07 AM asking "How can we make your stay brighter? Text us anytime. -Jeremy," yet there are signs all over the hotel saying quiet hours are from 9PM to 7AM. There's a lot of potential with this property, they just need to step it up a little.

I've been visiting this establishment for many years on a once annual basis as I have a client in…read moreMemphis. Whenever I come to town, there is no question of where I would like to stay. To be perfectly forthcoming, a huge part of the enjoyment in staying here is the fact that I am a big Elvis Presley fan. Let's be real, you're gonna have a much better time staying here if you're already a fan. Having said that, I feel like this place is elevated enough that even a non-Elvis fan could find enough to enjoy here. Perhaps someone who actively dislikes Elvis wouldn't want to stay here, but if you have no opinion on Elvis or you're only moderately aware of him, you're probably going to love staying at the hotel. To begin with it's a very secure property. The parking lot is patrolled day and night, and there are cameras everywhere. It's well known that Graceland is in the middle of a not so good neighborhood, so it's a good idea that they are this vigilant. Literally every night they throw a party in the lobby with live music and a boisterous atmosphere in the bar. It's always upbeat music that you can tap your foot or even dance to if you're so inclined. Various restaurants are available at various price points. One of the restaurants even puts out complementary peanut butter and jelly sandwiches at 9 PM every night if you're so inclined. All of the usual southern cooking is available including barbecue, fried chicken, and other such comfort foods. The common areas are beautiful, and feature elegant furniture and lighting accoutrements. I've always felt like the lobby was something you might see in a place like Las Vegas or New York. The swimming pool is well maintained and includes various seating options with nice soft towels. I've only been out there once, but I enjoyed my time there immensely. The equipment in the gym could probably use an update, but it is functional and it gets the job done. They were smart to place it viewing the courtyard area rather than the main road. Every time I've ever stayed here I've put in a morning walk on one of the treadmills and it's always worked just fine. The rooms are elegant and make good use of muted colors. Expect to see lots of red and black in your room, along with wood grain finishing on most of the furniture. The beds are typically quite firm if that's your thing, in my case I could probably stand for them to be slightly softer but that's typically not what you find in an American hotel room. I've always enjoyed the showers in the hotel room, which feature a double head including a rainfall option. Bath products over the years have always been high-quality, and I'm pleased that they have resisted the temptation to go to the large communal bottles bolted to the wall. Overall it's a magnificent experiencing staying here, and I'm already looking forward to my next visit.

I went to visit again for Labor Day for 4 days and had such an incredible time. What I love most is…read morethat people from all over the world visit here. I made two friends from the Netherlands the first night I was there and then we ended up going to Sun Studios and the Peabody yesterday. My first Netherland friends:) The hospitality at The Guesthouse is unmatched. To Miss. Mary, I can't thank you enough for your kindness. I was able to chat with Miss. Anne again and she remembered me. I also found (which I didn't my last trip) a hiking trail that leads to the chapel. It's a beautiful walk especially early in the morning. I adore you, Guesthouse At Graceland by

Had a lovely stay here while in town. Ms. Ima at the front desk was lovely and very helpful. My…read moreroom was spacious and comfortable, I slept great. I had breakfast only one morning and it was decent (yogurt/ oatmeal station with plenty toppings, omelettes, sausage, breakfast sandwiches, cereal, etc). Walking distance to Beale street area and other historical places to see while in town.

I spent three nights at the Residence Inn Memphis Downtown, and I must say, this property left me…read morewith mixed feelings. Let's start with my arrival, because getting INTO the hotel was an experience of its own. LOL. The lobby doors were locked, so I pressed the buzzer. No response. Thinking I might have approached the wrong entrance, I walked around to the Starbucks entrance. LOCKED TOO! Eventually, I managed to get inside. Once I made it in, things started looking up. The building has some beautiful architectural character, and both the bellhop and front desk representative were extremely personable and welcoming. Now, let's talk about my ROOM! I stayed in a loft on the sixth floor, and I absolutely LOVED the layout. The space was impressive, thoughtfully designed, and made excellent use of every square foot. Definitely one of the highlights of my stay. HOWEVER, there was one issue I simply couldn't ignore. THE SMELL! There was a persistent, unidentifiable odor throughout the sixth floor and inside my room. I couldn't quite put my finger on it. Was it mildew? Mold? Or perhaps another guest cooking up an international feast that had the entire floor smelling like their kitchen? WHO KNOWS! Whatever it was, it wasn't pleasant. I eventually got used to it, but every time I stepped off the elevator or returned to my room, there it was again. And then there's BREAKFAST. BABY, WHAT A DISAPPOINTMENT! I've stayed at my fair share of Residence Inn properties, and this was easily the worst breakfast experience I've had at one. First, the breakfast area was extremely small and constantly congested. Trying to navigate the space while everyone was attempting to grab breakfast was an experience in itself. The selection was limited, and the food lacked flavor. Honestly, some of it was borderline inedible. The only saving graces were the prepackaged items and the waffles I made myself using the waffle maker. At least I could count on those! LOL. For a property carrying the Marriott name, I expected a little more, especially considering my experiences at other Residence Inn locations. Overall, I genuinely liked the property. The architecture, welcoming staff, and impressive loft were definite highlights. However, the unpleasant odor, disappointing breakfast, and difficulty accessing the building certainly took away from what could have been a much better experience. Would I stay here again? Possibly. But I'd definitely have some questions about that sixth floor before booking another room. And next time, I might just plan on getting breakfast somewhere else!