I only got a chance to stay for one night however I was there for my graduation at Southern New Hampshire University. From the time that I walked in, I was greeted with wonderful smiles and even fresh, warm and soft chocolate chip cookies while I was checking in. Speaking of the check-in process, I was able to do a keyless check-in, which didn't take a lot of time at all. I love the location of this particular hotel because it's right outside of the SNHU Arena, where you can walk there. The rooms were immaculate, the bed is very soft and when I come back, I'll make sure to go to the bar and even the little restaurant that they have for food. It's in a great location to a lot of local eateries and they have their own garage where you can park and have In-N-Out access using your hotel card key. If I could give this hotel 10 stars I would. I will definitely recommend choosing this particular hotel for up-and-coming graduates and to basically have access to what Manchester New Hampshire has to offer. read more

I really we enjoyed my stay here. One of the nicest DoubleTree hotels that I've stayed at by far. The rooms were spacious. Diamond and gold members get access to the executive lounge. The lounge stayed equipped with snacks 24/7. Breakfast was available from 7am. The pictures I looked at showed a jacuzzi, so I was expecting one but all they had was a pool. Pool is spacious and heated. The gym area was quick spacious with number treadmills, bikes, and elipicals available for use. The parking lot was $15 and on the cheaper side for Hilton parking prices which allowed in/out access. read more

DoubleTree by Hilton Manchester Downtown - Hotels Near Me - Manchester, New Hampshire

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The staff at this hotel was amazing and accommodating as I waited for my room to be ready (I arrived pretty early). Once the room was ready they were friendly and engaging as I checked in. I always enjoy when I feel welcomed at the hotel. The executive lounge was well stocked and breakfast had lots of choices. I was there for a conference and the conference facilities, food, and beverage were wonderful. The staff at the breakfast and lunch activities were great. And the Armory was just cool AF to have an exhibit hall in. The only negative I can give it the pillows at the hotel were absolutely terrible. I will never give a hotel 5 stars if the quality of sleep isn't there. But everything else was great! read more

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This hotel has a jacuzzi on its website (photos), when I called they said they have a jacuzzi. They do not. I dislike dishonesty. Otherwise decent hotel and location for concert venue at snhu. read more

DoubleTree by Hilton Manchester Downtown - Hotels Near Me - Manchester, New Hampshire

I really hope Christian gets recognized by higher management, corporate, everyone. Truly a shining star in the hospitality world. I've had an interaction with him almost every day I've stayed here and he's been nothing but warm, attentive, inviting, everything you could possibly want and need from someone working in hospitality. This was also one of the nicest Double Trees I've stayed at. Ever. 10/10. Would recommend staying here, especially for corporate stays. Some negatives: the bar is not great (my margarita was a terrible premade mix and I was charged $16... with a table salt rim) and the breakfast buffet should come included. $18 - $20 was astronomical for what we got. I had nicer, free breakfasts at embassy suites and other budget hotels. Also if you have a conjoining room, you will hear other people. But people were considerate when I was here. Made this post mainly to highlight Christian. Really was in awe of how good he was at his job. read more

Solid Hilton with ragged edges. The location, the staff and check-in are pretty good. There were a ton of middle schools here for a baseball game tournament. The room itself was decent: although there were broken bulbs on one side of the room and scratches on the fridge, and trash left over in used bins. Also because it was central to the town, there were only views of parking lots and dumpsters. What saved the rating was the staff and gym area that was being maintained ongoing, while I stayed at this Hilton. Narrow elevators stuffed with lots of people. Review: 4 read more

I would like to acknowledge the deli coffee spot adjacent to the DoubleTree. The woman that manages the spot is always under a lot of pressure and gets the job done on time with a smile and a thank you. Everybody knows Laura by her first name because she is so pleasant and inviting. No matter what is ordered it always is done as if she was a five star chef. Again thank you Laura read more

DoubleTree by Hilton Manchester Downtown - Hotels Near Me - Manchester, New Hampshire

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Hotel was shabby and dated. When we checked into our room, a king suite, we noticed the large curtain on the window was torn from top to bottom, could not be missed. When air conditioning put on it literally flopped all over the place. Kitchen area had no utensils, a sink to wash dishes but no soap, no sponge or cloth to wash dishes! Then again, no dishes yet a microwave?! Bad start to a long stay! Hopefully it will get better. read more

Great location and walkable, near food and shops. Friendly staff. Easy parking. Definitely DoubleTree quality. Perfectly clean and well-maintained. read more

Located in the middle of downtown Manchester and right by the Greyhound bus stop, this Doubletree is okay. Check in is smooth and the wifi is great. The room is brightly lit and housekeeping is every day. They give tea/hot water all day for guests. read more

If you ever get the chance to go to New Hampshire, and need a hotel, this is it! Clean, centrally located in the heart of downtown. It has a Starbucks inside (key info), and a lovely restaurant/bar that I had the pleasure of eating at. The clam chowder was good and the ceaser steak salad was pretty good too. read more

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We were given a room and we walked in and the room smelt like cigarettes. Wouldn't recommend for a good stay.

Such a great hotel in an amazing location. Right on Elm in walking distance of all the restaurants and bars. Have to pay to park but it was only 14 in a garage which isn't bad. Large conference center as well. They have a restaurant in the bar, but we didn't try it. The rooms were clean and spacious. The beds were very comfortable. The front desk was super nice and friendly. Every time I come to Manchester I stay here! read more

Really friendly staff who were working very hard to keep things moving as smoothly as possible despite being affected by the CrowdStrike outage. They all kept smiling, allowed to check in a few minutes early to freshen up before attending a friend's wedding, and made the best of a difficult situation. Hotel itself was clean and comfortable and a great location. read more

We stayed at the hotel before when it was under Radisson. It looks the same. The room was nice and clean, but I found the bed a little uncomfortable, compared to most DoubleTree hotels. Then we figured out the size of the double bed they gave us was not a queen size but more like a twin bed. The Front Desk didn't get a memo that we're married LOL. The room includes a coffee machine, a safe, and everything travelers need. Well, I don't need a lot. The hotel has an indoor pool that lets you go in and out to enjoy the sun. The pool room has a jacuzzi to relax and heal your muscles. The pool was the best part of the stay ha! The gym was big, too, but I didn't use it this time because I was happy spending time at the pool. Nobody was there, so I could swim away, although I don't swim well. I float well! The hotel is perfect for holding a big conference. The space was enormous, and the security was excellent! Nice stay! read more

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3.5 stars - almost rounded up to 4 stars based upon really liking the incredibly convenient location which was walkable to SO MANY restaurants and bars, and also very near to quick on-ramps to get you in and out of the area. Couldn't get myself to do it though after writing the rest of this review. The Room - This is based upon the normal size room on the 12th / Exec floor. The room itself seemed a bit small due the layout and sloped windows, but was actually more than enough. The bathroom was very nice, though the water pressure was merely adequate. Being on the 12th may not have helped. The bed was nicely made, the linens seemed decent enough, the TV was of nice size for the room (though some channels struggled to load or display smoothly), and the towels are below average quality/scratchy (though clean and very uniformly and brightly white in appearance). The room did have a slight odor. The mini-fridge was larger than in most rooms, and very clean inside. The full width windows were great, curtains opened/closed easily if you used the built in push rods, and blocked the light nicely. The view from the rooms on the river/mountain view/west side was also quite nice both in the morning and at sunset. The Pool / Gym - The gym is a bit small for the size of the hotel perhaps, but was pretty nice, seemed clean, and didn't seem smelly or musty. The adjacent area has the pool and hot tub, which I didn't use, but looked great. There's an outdoor elevated patio next to that (only accessible from the pool area) that looked interesting, but was closed for the season. Executive Lounge - I'm not sure it really qualifies as one. Sure, it's exclusive, but it's rather bare in terms of both TV's entertainment, doesn't have much of a view (it's on the 1st floor), the breakfast food was less variety, and lower quality than I'd expect from a typical continental, and the evening hors d'oeuvres seemed so insignificant that I'd question why bother. Packaged snacks or may be a credit would be preferred. On the plus side, it's open 24/7, so it was nice to be able to drop in a grab a water or two at any time. Other Features / Integrated Businesses - I can't weigh in on the quality, etc, but the hotel lobby bar was nicer than many, with both bar and casual armchair seating a plenty. There's also seminar spaces/halls/wedding venue, a large aboveground parking garage ($14 a day, but the exit gate was rarely closed), a coffee house with snacks, sandwiches and Starbucks coffee, and what looked to possibly be a comedy club. Service - Front desk workers each day were all generally courteous and helpful. Room services / daily cleaning / bed making doesn't seem to happen, as I didn't have the "do not disturb" out, but came back everything as I left it. Maybe you have to ask. read more

Breakfast that is free at other hotel chains cost $20 at this one and the food was awful.

If I could give 2.5** I would. CONS: Disgusting lube smears or spit or...? on furniture and bathroom vanity. Candy wrapper and dust piles behind bedside table. Fridge loud--had to crawl under furniture to unplug it to sleep. Queen beds not 100% flat (both slightly tilted toward the center bedside table) Sheets were scratchy No outlets on bedside table. Water pressure in shower (on 8th floor) weak Looks like hotel has taken a beating from years of use. Homeless people ambling around parking garage late at night - scary, felt unsafe. Common areas shabby (railing in elevator missing--holes in wall, hallways scuffed up) Parking $16 (didn't disclose when booking) Parking kind of a slog from the hotel. HVAC system spewed out FREEZING cold air in order to cool the room. Must choose between the room being too warm vs. having frigid air blown onto you on and off throughout the night. PROS: Staff is very nice. Actual room well-appointed Lighting in the room is good. WiFi is speedy. Mattress comfortable. Bathsheet a very nice touch. Appreciated you-all included a showercap. Bath products lovely. Room quiet. Kindly granted delayed check-out to sleep in given 2am check-in (with family at hospital) Nice view. read more

We have had a delightful stay here while participating at the coin show. The front desk staff are great , helpful & efficient. Rooms big & clean. The pool area is wonderful. The coffee shop, the Daily Brew has delicious breakfast sandwiches & the service is impeccable. Can't wait to return next year. read more

Stayed here for 9 nights in Dec 2022 to see family and friends over the holidays. Staff were fantastic and very friendly ... I mean everyone, the room attendant, concierge, front desk, and especially the bar and restaurant staff. It was like staying with friends. I will definitely book with them again next time I'm staying in Manchester. When leaving I learned they've been working short staffed the whole time!? Kudos to the staff, I would never have known the long hours they were working, professional the whole time! Rooms were clean and quiet! Food and drinks were excellent! No need to go out! See you again soon! read more

This is a very good location for being downtown Manchester; about as good as you can get (arena across the street), parking is extra (lame) to park underground. 4 stars for the hotel, 1 star for the city; awful vibe downtown, loud/obnoxious. Happy to leave and never return; it's bad, but not Springfield, MA bad.. read more

DoubleTree by Hilton Manchester Downtown - RIP gottfried (3rd from right) - Hotels Near Me - Manchester, New Hampshire

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Hands down one of the BEST hotels that I have stayed in when traveling within the states! DoubleTree in Manchester is LEGIT! During my recent road trip, I arrived late in the evening and went straight to the front desk. I was greeted by the lovely Front Desk Manager Chuck. I informed Chuck that I was extremely tired and just wanted to check in and go to my room to relax. Chuck expediated my check-in, grabbed my keys and informed me that valet was free and was going to be taken care of! Wowzers! I was also given not one, but TWO cookies! You gotta' admit, those DoubleTree cookies are EVERYTHING! What a way to just earn all your 5 stars! Yes, baybee! Just take it, take all of the stars! When I entered my room, it got even better! My king-size bed was just calling my name. The bed was so comfortable, and I had the perfect night sleep. There is complimentary water, a refrigerator inside the room, the bathroom is extremely spacious, and the water is HOTT! Yezzz! I truly recommend getting a room here as they are so comfortable! The room also had a lovely view of Manchester's Red Brick buildings! Also, located by all the nightlife and delicious restaurants! The next day, I was able to leave my bags at the front desk and leave my car valet until the end of the day, which gave me time to explore the City of Manchester. One of the BEST hotels I have stayed in! This is a hotel you shouldn't pass up! read more

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Chuck at the desk went above and beyond to help us rectify a situation that was created by the booking agent. He never quit or got frustrated and solved the problem. The staff actually cares there !!!! Hotel beautiful! Pool and hot tub. Gorgeous comfortable room with a view. Restaurant overpriced not recommended ! ... Garage to park in. Definitely recommend this hotel ! read more

Nice property worthy of a higher rating. Stay on the property after dark. Hundreds of bums / crackheads living on the sidewalks and roaming the area. read more

When I asked for bed linens to be changed, I was told this was only done when you stay for 4 nights. For two nights, I paid in excess of $600 so I think Manhattan rates should give me the option. I have no issue with that type of service no longer being the norm, which in itself is laughable because prices have skyrocketed and you get less, but to be told "No", when you request it, is an entirely different story. The location of the hotel is near most attractions, and the rooms were clean, but the service was terrible and even getting extra coffee and sugar for the room seem to be a chore for the staff. read more

I was very disappointed that their pool was closed. It's very nice here it's pretty annoying that you have to pay for parking but there was a great view from our room, my biggest complaint was the internet it's terrible and so slow but other wise it's okay. read more

DoubleTree by Hilton Manchester Downtown - View from our room - Hotels Near Me - Manchester, New Hampshire

Comfy and cozy with warm cookies when you check-in! Excellent restaurant on site. Buffet breakfast is delicious with a wide variety of cold and hot foods. read more

I cannot believe this place...our reservation was cancelled give our card was expired accidentally. We weren't given any notice, and when we called to rebook and remedy the situation, we were told we would have free access to the "executive lounge" where we could "eat and drink as much as we want" we arrive and there was not only any snacks in the lounge but there was no alcohol available. We then purchased our own Guinness and were quietly sitting in the executive lounge with co-workers, and Josh came in and said "there is no alcohol allowed in this lounge" despite the fact there are signs saying no alcohol beyond this point" inferring there was alcohol allowed...he said "we will let it slide this time" and then next thing we know he comes back with his "manager" Sean...who said we need to leave because we were drinking alcohol on the premises and he was going to call the cops because we were "trespassing" which is crazy given we clearly paid for the room? Fortunately I didn't get arrested for booking a hotel room...but afterwords I went back to the executive lounge to get a orange juice bud Josh must have looked up our status and now he decided he will refund us the original amount? Man...disgusting customer service I'm so appalled and offended and I will NEVER book at a doubletree again after being treated like a middle school child. Do NOT stay at Manchester Doubletree!!!! read more

Our stay was awful my daughter and I had bedbug bites all over us the hotel didn't do anything to resolve the issue and we stayed there because my daughter needed a sleep study so we were on the Elliot hospital side could you imagine going in and taking your baby to get a sleep study and you're attacked by bedbug's. We had them all over us and neither the hospital nor the hotel did anything to help us with the issue we spent hundreds of dollars trying to get rid of them we even threw out a bed had to buy all new mattresses comforters sheets we washed 1 million clothes it was disgusting I wouldn't recommend this hotel to anybody there Dirty you would think a hotel with a Hospital in it would be immaculate and it wasn't it was the worst stay ever in my life. read more

DoubleTree by Hilton Manchester Downtown - Bed bug bites - Hotels Near Me - Manchester, New Hampshire

Excellent overall experience. Great central location. Very friendly staff. Clean, comfortable rooms. Excellent gym. read more

Very clean hotel. I ended up with a room with double beds. The bds were extremely comfortable and I slept well. The bath products provided smelled wonderful they were by Crabtree and Evelyn lemon lavender scent. The staff was very friendly and happy to provide any help and local recommendations for our group to get food. The Currents restaurant had a great breakfast buffet, however it was not included in the room and was around $17 a person. My only complaint was that the red wine I ordered was served cold. read more

DoubleTree by Hilton Manchester Downtown - View from room - Hotels Near Me - Manchester, New Hampshire

Extra stars since we left a nalgene we got a phish show at the hotel. They mailed it back to us and left us a cute phish note!!! read more

DoubleTree by Hilton Manchester Downtown - Hotels Near Me - Manchester, New Hampshire

I had an amazing stay! Rooms were clean, food was good. But when I checked in I was told there was a free complimentary breakfast and that parking was included in the price of my stay. The next morning my husband and I went down to breakfast and at the end of the sub par meal we were presented with a bill for $42.00. That isn't free now is it? No, I didn't think so either but we did eat the food and so we paid. We went to the front desk and the nice lady behind it apologized for the miscommunication of her fellow coworker and informed us that they've never had free breakfast. Ok, so one thing I guess it's ok. Well, we checked out yesterday and the room was fine nothing damaged or anything like that so we got our deposit back last night and this morning we check our bank account and find out that my husband was charged another $42.00. We just got off the phone with another lady at the front desk whom we asked if the cost of parking was wrapped into the stay because that's what we were told when we checked in. She informed us no, that charge is for parking and that it has never been wrapped in. So now I've lost money that I was told we were going to have. The stay was great but I am not happy being told one thing and then all of a sudden money is missing. They could've been more clear. read more

Homophobic staff. Very awful treatment. Please avoid this place at all costs, the front desk staff was so mean and horrible for no reason. I've had good experiences at other Doubletree hotels but this one was so unusually terrible. Go somewhere else. read more

So far it's great, hotel is new, and great bar/food. Location is awesome, unlike most of Manchester. There are a dozen nice restaurants within a couple of blocks walking distance. read more

I'm pleased to give an update to my previous review. On two subsequent stays, my rooms have been impeccably cleaned . The Hilton Honors reception offerings have been improving, with more variety and the option of ordering off the menu without changing locations. The staff that I have encountered have all been friendly and responsive to any suggestions that I have offered. Gregory provides efficient, welcoming and friendly interaction to guests who are checking in. Andrea, who works to manage events, can frequently be found interacting with guests who are relaxing in the beautiful lobby sitting area. Recently, I had the pleasure of meeting Tanya, and I learned that she has the important role of caring for the specific needs of business travelers. She has been a joy to work with, has been responsive, and instrumental in providing the reassurance that I needed. I now feel comfortable in making this the destination that I will chose when business commitments bring me to this area. I look forward to recommending this location to others knowing that this hotel is ready to provide an excellent experience. read more

This is my 2nd time staying in this hotel. KellyAnn has checked me in both time. She is absolutely accommodating and hospitable. She made incredible dinner recommendations & I'm pretty sure it's my new favorite place to dine. The hotel itself is immaculate, i most definitely will not stay anywhere else while visiting Manchester read more

The hotel itself was a great stay! Excellent location downtown. Very nice rooms and bed. Upon arrival, John greeted us with a great attitude and was very welcoming. I wish I could say that about every other employees we encountered on our 8 day stay. Checking out, there was no thank you for staying, have a good day, safe travels, etc. We paid for our stay and the employee says, "that's it!" We said thank you and had nothing in return. Another time, we walked up to the desk to ask for a cookie, and the guy was on the computer with no customer and said, "she will be right with you". We stood there for two minutes and a lady came and just handed us the cookies with no remark. The guy who wouldn't help then began to joke around with another guy. Anytime that we went up to the desk, it felt like it was a huge inconvenience for them. Overall, hotel was nice, and John was nice. Housekeepers were nicer and talked to my husband and I more than the front desk employees did. read more

Dont stay here. Sara at front desk totally insensitive. A friend and family that were guests sat night, then had a car die in garage, were back today (monday) to try and retrieve car. My friend has a bladder infection and needs to urinate regularly. Sara totally insensitive, no bathroom possible. Terrible. No excuse. read more

Customer Service is unbeatable. The staff works very hard to address the needs of their customers. From reservations and special requests (no feathers, allergies), to general inquiries about the area, they go above and beyond. The hotel is centrally located. It is near the airport and main highways and the arena is right across the street. Rooms are very comfortable. This is my choice when traveling to New Hampshire. read more