So we come in and there's a long long line and the employees particularly Marisela was moving Matt slow and there was two other employees that were trying to move fast who were not wearing nametags which I was a little disappointed out because I love when I can call an employee by their name it makes everyone so much happier. When we finally got to the window there was a black guy who serviced us he was very helpful very quick and informed us that they were only a few rooms left though we already had our room set. I don't want to complain too much because we're here for the pool. read more

DoubleTree by Hilton Hotel Carson - Lobby pic - Hotels Near Me - Carson, California

It really depends on how much comfort you like. This place is centrally located. The rooms are nice and the amenities are also nice. The only thing that I have to complain about is that they have old TVs where you can't access Netflix or Amazon prime apps. The night attendant was also a little rude, but other than that, it was a good experience. read more

We enjoyed our stay here. Definitely one of the finer hotels in the city of CARSON. We're locals but moved out of state and came home for a family visit. This hotel didn't disappoint and very convenient as it's next door to jack n box and a gas station. Also 405 freeway for travelers coming and going. Hilton hotel cookies still taste amazing! I swear these should be in stores (yum!) It was clean, quiet, no craziness, enough towels when needed. We will be back for sure. read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

Home away from home! I've been staying here for a couple of days now since my sister and I are close to leasing our new apartment. This hotel is nicely located by the 405 freeway, couple of fast food, and Asian restaurants. The hotel's restaurant is also opened daily from 4-10pm. The staff has been super friendly and accommodating. Special shout out to Maricela for answering all my text question and ( the american front desk lady, forget her name) she's always recognizing us and provided us with our Gold Hilton Honors upgrade. Rooms are also nicely sized. read more

My experience here at the Double Tree was exceptional from the booking to check in to information and the room. I was so excited to walk in the building tell you the truth. So nice, check in went smooth even though they thought I wanted two rooms other then that it was perfect, I'm sad I did not check in exactly 3p. My room was on the fifth floor and it was nice. The room was clean. The floors was flawless, I was excited about that for some reason. The bathroom was a good size nothing special but nice. The shower had a nice flow towels was thick, enough counter space for products. My bed was super comfy and I had to check make sure it was as clean as I thought. The pillows was nice and firm good for all position sleeper ( I'm not a professional). Cookiessss can't forget the cookies, I miss those. They give it too you warm so good. Chocolate Chip Walnut is the cookie I could be wrong with the type of nut lol read more

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When I stayed at this hotel. It was clean, and the staff at the front desk was very helpful. the manager Napoleon Sanchez, Was very helpful and accommodating. The Bartender was very personable, the drinks and the the food was delicious. Although they need to paint the outside and maybe update the furniture all else was great. read more

i recommend this hotel if ur looking for hookers! i saw mold everywhere! also straight when i walked in i almost vomited from the smell..do not reccomend if wanna deal with being sick for a week and a half!! read more

The room is okay for a night. The place needs maintainence. The bathroom & shower tiles were cracked. Even though the place is not quite busy, speed is not a priority. I won't visit this place. I will stay at Marriott if I have a choice next time read more

I had to stay in the area for a trade show in Long Beach and it was the closest hotel with openings. A few days before my stay I checked the yelp ratings and was concerned, but I had n other option. Summary - I don't get all these 1-star reviews. It for sure isn't 5-star but far from 1-star. I think it is a solid 3 to 3.5. Lobby is very nice and inviting, parking is plentiful (although $10 per night but that is reasonable compared to other hotels). The location is good, there are numerous restaurants nearby (Try out SoCal wings!) and I liked the freeway access being close since I was there on business. The room. It wasn't the greatest but far from the worst. Room Pros: - Clean - Quiet (I was freeway side, I didn't hear it at all) - The have a solid roll down blind to keep the light out, very much needed, and it did make the room almost pitch black! Room Cons: - Slight perfume smell that I noticed upon first walking in but then it went away. - AC unit was right next to the desk, blew right on me while working. - Only two sets of towels, face cloths, etc. Seems skimpy what if there were 2 of us for multiple days? - Shower head was old and should be replaced. Didn't get great shower stream or pressure. Adjusting the flow pattern made no difference. - Shower curtain - the section that stays inside the shower was made of cloth and all it did was get soaked. Anyway, for business as a solo traveler I would stay here again. If I were on vacation with family it would not be my first choice. read more

I was referred by a city worker to use this hotel because it's in Carson and it is closer to my school. When I went in to reserve rooms, I was a bit disappointed that the sales personnel didn't work with me for Carson High School as we host our accreditation team. read more

*This review is for their conference room only Parking: I love the fact that there is free parking at the front of this hotel! Conference room: Clean, they don't turn up the air conditioning thinking its 100 outside, so the room was really pleasant. There weren't enough chairs for everyone to sit around their "U" shaped table, but no worries, most people in my company like to get up and stretch and watch the presentations happening. The chairs were also cushy, a plus! Food: We had lunch outside on the patio area right near the pool. There was ample shade and enough chairs for everyone - maybe too many chairs for everyone. I thought having ten chairs was too cramped, but if you don't mind touching shoulders, then it's fine. We had Mexican food - asada, pollo, rice, beans, tortillas, chips and salsa with guac and sour cream. Some of the food was really good while some other components fell flat for me. The asada had good flavoring and wasn't tough. The chicken was a bit too dry for me. And oh man, their chips, salsa, and gauc was really good - I went back for seconds! The area where they served the food was really humid/hot. You're trapped in this heat bubble, so opening more doors to let the air though would be probably be a good idea. As far as the location, it's right off the 405 South, you can't miss it! And it's super close to Ikea in case you need to pick up anything on your way home. All in all, three solid stars. I think this location has better food than the Hilton Los Angeles Gateway off of Vermont. read more

Pros: Spacious fitness center with plenty of equipment Fresh towels available for your workout Easy check in and out Friendly front desk staff (Grace and Christine) Tasty drinks from the bar (and they were poured good) Very comfortable bed and pillows Restaurant on Friday was open until 11 which was good since we were working so late, regular restaurants were closed....but see con below on food Close to a lot of unique restaurants and shopping Cons: Overwhelming odor of cigarettes right when you walk in the lobby 1 treadmill and 1 elliptical wasn't working. There was no sign to indicate it was out of order None of the sockets built into the lamps in my room worked The make up mirror in the bathroom didn't work (light didn't turn on) Ice machine on 5th floor sprayed ice all over the floor and on me every time I went to get some Lobster bisque was the consistency of baby food, had no pieces of lobster in it and was inedible with a thick layer of hardened crust on top....and they say this is made from scratch. Gross. read more

DoubleTree by Hilton Hotel Carson - "lobster bisque" after I took the hard, crusty layer off. Inedible. - Hotels Near Me - Carson, California

When we got our rooms the first smell we got was just the smell of cigarettes,ew one of our beds have this like red stain.... Idk if it's blood. The restroom vent was leaking. Overall I would recommend other hotels or motels. read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

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The front desk receptionist Kiana was rude and insulting. Argued with us concerning our room, we were informed that no rooms were available but they were. We did not get a room until another associate checked us in. We had reservations for over 2 months. When we finally got into the room the plumbing did not work. She ruined the trip and my perception of Hilton Hotels. Hilton Honors does not matter. Service is awful. The hotel is old and outdated. In addition the Power went out. read more

EDIT: HOUSEKEEPING FINALLY CAME. AN HOUR BEFORE I'M SUPPOSED TO CHECK OUT. I'VE BEEN HERE FOR FOUR DAYS LMFAOOOO the one star is for the staff at the breakfast buffet, who are the nicest people. i've been at the doubletree since tuesday night, and have removed the do not disturb sign in order for housekeeping to stop by. it's SATURDAY, and they haven't shown up at all, even despite seeing the housekeeping attendant with her cart in our hallway on thursday and asking if she was going to clean the room. it takes a lot to annoy me, especially since i used to work in customer service so i get the occasional "bad days" but holy sh*t how can your customer service be this LACKING? and when you can't even fulfill my request of asking for towels and toilet paper to be brought up because housekeeping NEVER showed, IT'S AN ISSUE. so yeah, if you need to stay at a place that doesn't clean and that doesn't bring basic amenities to your room (i asked for towels and toilet paper last night, and it's 10am, still nothing) stay at this awful place!! read more

DoubleTree by Hilton Hotel Carson - even placed the towels on the floor so housekeeping could grab it easily, but n o p e, they couldn't be bothered to even show up - Hotels Near Me - Carson, California

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Ample free parking, convenient to front door. Easy check-in. I want more cookies!! Good room. Clean. Comfy beds! Well-appointed. Okay cafe. Good food. Attentive service. But never-have-I-ever had servers who talk on the phone during their shift. Loud! Disturbing everyone! Then the other server comes over to her and puts it on speakerphone--and they start talking on speakerphone while serving guests! read more

No kid's menu when we went down to the restaurant for breakfast. Strangely there is a kid's menu on the room service menu but not in the sit down restaurant? At least that's what the waiter told us. He seemed clueless though so maybe he just didn't know there was a kid's menu. In which case, their waiters need better training. I just ended up ordering a regular meal for my daughter which is fine except it's twice as expensive. They also gave me scrambled eggs instead of the over easy eggs I ordered. Other than that, the room was fine. Coffee was good. read more

This is the most devastating update I've ever had to make. I stayed one night at the Doubletree Carson and I was shocked to see how bad it looks now. The last time we stayed here was early 2019, I think. Was the customer service at the front desk good? Yes. Was the customer service during breakfast the same? Yes. But you have to sleep here so that's moot now. The room was FILTHY. There was long hair all over the bathroom, in the shower, on the floor, on the sink. There is absolutely no way anyone cleaned anything. The windows were filthy. There are no words for my level of disappointment as someone who loved this hotel because of the level of service I used to receive. This hotel is in disrepair and whomever the owner is doesn't care and it shows. The rates have climbed way beyond the quality of this hotel. Where is the remodel? How can you take money with the hotel in this state? I can't stay here anymore without a remodel and housekeeping staff that actually keep house. read more

We were greeted by a great front desk staff and received excellent customer service during our whole stay. Lobby doors lock at night to ensure safety and security. Rooms were clean and maintained. Will stay here again. read more

Never again! I need a refund. I stayed at this location because of a birthday celebration for my mom at the Carson Community Center. I felt that this was a convenient location that I could get dress fast after decorating at the venue. For a room that is over $200 per night I was expecting a little more. The room was clean but I was stuck in 80's with the room amenities and style. Wall paper peeling , shower in bathroom I felt I could fall to the next floor squeaky, water damage around all edges of room. I expected a little more for the great city of Carson. With all of the remodeling and improvements to the city. Double tree buy Hilton you have let me down. This hotel needs a upgrade fast . read more

Pool area is nice and I like that the bar is nearby. Plenty of towels and staff is helpful. Rooms are ok although the rates are extremely high. I mean you have the 405 fwy to look at, not the beach. read more

Black mold in my shower!!!! Paint chips fell into my tub. Black mold in my shower ;( walked in shower and looked up and saw this...unacceptable...i paid for comfort and safety and got mlold. Why not fix before you selll this room?!?!?!?!? read more

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Racist!! Every time I attempt to book a room with a balcony I get confirmed and the arrive and they tell me they don't have anymore rooms with balconies. I booked a room with a balcony once! Every time after that they play games as if they notated the account that I am black and don't deserve what I request! I shears book far in advance and call prior to check in to confirm and I get bullshit every time!! read more

Enjoyed my stay at the Doubletree in Carson. Staff was outstanding. Rooms were very large clean immaculate. The hotel was very much older hotel so I had a very authentic feel to it. read more

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I stayed here for four days. The carpet is way too old it has stains all over the smell is disgusting. There's ants all over my room, something bit my kid in his legs while he was sleeping so they need to change those mateases. I will never spend money in this cheap hotel. read more

This is my last stay at DT until they remodel and get it together! Hair in the shower....DONE read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

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The hotel is clean and has ample spaces throughout the common areas with plugs for computers and phones to charge while you work, eta, etc ... But the real heroes are the staff. Two in particular went way above and beyond the call of duty and turned a "good" trip, into a GREAT trip. Shout out and hat's off to Napoleon who was ON POINT running the game behind the front desk and Hugo reigns over his dominion in the dining room with exacting professionalism and the warmest imaginable hospitality. We have stayed in fancy hotels and small boutique B&Bs around the world and these two guys are among the best we've ever experienced. Is this the fanciest hotel? No Are the rooms the biggest ever? No Is the food prepared by a world-renowned chef? No Despite all that, this will go down as one of our favorite trips and you need look no further than Napoleon and Hugo to understand why. Give this place a try and you'll instantly understand why my girlfriend and I are raving about the Doubletree Hotel in Carson!! read more

As a Hilton Honors Diamond member, I do my share of travel. It's also very unusual for me to send a note of gratitude for the service I receive at a hotel. I am also a Platinum member with the Holiday Inn hotels and the top tier with the Hyatt hotels. Unfortunately, nowadays, good service is a rarity, even at a Hilton property. However, today I write this note because I was truly impressed by the high quality and level of service I received primarily by your Catering Director Eileen Navarro but also several other staff members whom I'll address later. My son graduated from CSU Long Beach last week and with the assistance of Eileen, the day and celebration were memorable to my son, and our family. I initially made contact with Eileen by telephone. She promptly returned my call and as I discussed my needs and limitations, she creatively offered several alternatives that would suit the circumstances. Over the course of several phone calls, I was at ease and confident that she had made all of the necessary arrangements for our memorable day. Even the morning of our event, she recommended, guided the activities and coordinated with your staff members to ensure all of the details were executed with perfection. The results were fantastic with our celebration concluding with much success. Not only were we very pleased but our guests were impressed with the facilities and several commented on considering future events at your property. I credit Eileen with helping us make this a memorable day and we shall be very grateful that our paths crossed. I credit you because you can recognize talent and encourage you to continue to foster the atmosphere where your staff can flourish and continue to treat your guest with the level of service commensurate with the Hilton label. I'll also take this opportunity to recognize, Christine at the front desk, Ruth at the restaurant, and I believe it was Omar from the catering group who assisted us in our suite. These staff members stood out amongst the team that made our brief stay pleasant and went above and beyond to make us feel special. The only reason they do not get five stars is the location and the age of the facility. The service is certainly 5+stars and sometimes, that's more important! read more

Clean hotel. Stayed for the night as we had a big party right next door at the Carson Civic center. Beds were comfy, but bigger pillows would have been nice. Not too many channels to choose from during our downtime. Hubbs and I went to the bar downstairs to eat, bartender (forgot his name) he was awesome! He made sure we had everything we needed for our meal and that our drinks were refilled very nice and friendly. I ordered the wings and hubbs ordered chicken sandwich . Both were great! Would stay again. read more

DoubleTree by Hilton Hotel Carson - Fries were amazing! Just how I like it! - Hotels Near Me - Carson, California

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+++ This review is for the Scoreboard Bar & Lounge! +++ My friends were in town from New Zealand, so I drove over to the hotel and we ended up making a night of it in the Scoreboard Bar & Lounge. // Great service at the bar and at our table. Table snacks & guests get a complimentary wine/beer too (too bad I wasn't a guest at the hotel). oOooO lala, you have Shock Top!? One for me with the biggest orange slice you got! As time went on we ordered some food - think Cheesecake Factory prices (it is a hotel). Free wi-fi too, score! // Nachos - HUGE! ($10) Chicken Quesadilla - pretty big in size, super cheese & yummy without being greasy, also paired with guac, sour cream and some tasty salsa ($10) Drinks - can't beat the HH prices, 5.25 for a beer is a great price in my opinion // TVs everywhere... just ask them to change it to a specific channel for you & they will be happy to do it! :) It's also located next to the pool area // LOTS of seating // the bar area, tables & booths. Great place to grab a drink if you're a guest or meeting up with someone staying there, happy boozing & munching! read more

This is a pretty cool location had the presidential suite for a teen sleepover and the staff was very nice...the suite accommodate 15 girls easy..they even brought in a rollaway at not cost..I had them stock the room with triple..triple..everything...we had fresh towels for each person..and the girls even attempted to sleep on the huge patio looking out over the Carson community center...the manager was aware of my sleepover and did a really good job of accommodating us..the price was very good as well no extra cost for anything.. and we had late check out Downside--- There is the bar & grill on the 1st fl that seems to be pretty popular with the locals and the girls had a good time laughing at At the drunks, under dressed women and couple fights they witnessed..kinda funny but a bit too much for influential tensest great for adult lushes! read more

Good location for the StubHub centre which is literally 15 minutes up the road. The Hoyle provides what you expect of a Hilton, spacious rooms, comfortable beds, polite, helpful and courtesies in their interactions with me. The hotel has some conference spaces which hold a varying amount of people, the room I had fitted 30 people comfortably. They do a good trade in business user along with the general public who drop into the bar if an evening time. I can't comment on the resturant food as I did not access this during my stay the bar services was very good as they were more than happy to serve you at your table. The pool, while small, is OK,cold but ok they also have a few sun loungers around the pool and a hot tube. This Hoyle is about half an hour from Redondo beech and probably cheaper than the 'boutique' hotels in that area. It is ideally located by the freeway if you want a base to travel out to see things on a daily basis it's a good location. There are a few eateries around the hotel but not that many. There are local supermarkets in walking distance so if you want a few bits and pieces, which are more reasonably priced than the hotel shop, you will have no problem. My only issue was wifi, while it was free, it was slow. Fine to download emails and some and look at Facebook(if you are into that) but if you need to move large files it's not good enough. So Hilton sort the wifi please!! read more

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Hello, I have been staying in Hilton Hotels for years but I would like to report an incident that is quite disturbing. On Saturday, February 8, I paid for a room in Carson, California on the Hilton Honors website. I was charged in full on my business credit card and after the festival I was working at (which was a grueling 12 hour work day) - I was looking forward to settling in and getting some much needed rest. Michael C - who was at the front desk immediately gave myself and my guest an attitude while cursing. "We have no rooms available, we are overbooked." After showing my charge on my phone via the website, Michael continued to berate us and insisted the $100+ I was charged was a penalty fee I was paying for not showing up on time! To my disbelief I asked how could this be? Michael gave us an ultimatum - if we did not leave he was calling security. I said my room was paid for, where shall we go? When the 7 foot security guard came out - I showed him my charge and receipt. The security guard agreed and asked us to get in touch with corporate. Michael then called us names and called the police on us! Please keep in mind there were no threats or name calling from our end! We were polite and asked questions. Michael lied and said he was the manager when the security guard said that was false - which enraged him even more. When 3 cop cars showed up - I simply showed my charge and asked why the cops were called. The security guard had our back as well! The police then went in and asked Michael to refund me the money I was charged via the Hilton honors site! This experience was extremely traumatizing and we ended up sleeping outside on a bench until the next morning. I have never heard of such a thing in my years traveling and would like some sort of compensation for this. You can message me on here as we have videos of the incident as well as photos of Michael C at Carson Double Tree Hilton on Civic Drive near downtown Long Beach. I have been using Hilton for so long and this incident let us down. How can a worker of Hilton curse at customers? please respond. thank you read more

DoubleTree by Hilton Hotel Carson - Michael C at Carson Doubletree Hilton - Hotels Near Me - Carson, California

Stay elsewhere. Management lacks control of activities at facility. Huge party on 8th floor at late hours of the night. Lobby personnel and security unaware of situation despite disruption to guests. I had to call front desk twice. Sheriffs department had to be called to break up party. Next day requested that hotel manager call me to discuss concerns but instead received a call from a front desk employee. Hotel manager doesn't care enough to address issue himself. Might as well change name on building to Motel 6. read more

Once checked in, we got Free Cookie! In my opinion, it was delicious; but if you want another its roughly 4$ just for one cookie! Ouch. Everyone I had encounter was super nice and helpful. I asked questions at the front desk and was always greeted with a smile. I enjoyed my 6 nights, 7days. It is receiving 4 stars because the pool. I was told the pool opened at 0730am; I enjoy a morning swim. I head down to the pool by 0740am and notice the engineer was testing the pool and hot tub chemical levels. Also had the hose out to clean the bottom of the pool and cleaning the gutters. To me, this should have been done before the pool opens up to the public. I ended up waiting amd waiting. 0800am still cleaning, so I decided to grab breakfast buffet which was pleasantly good. 15$ for breakfast and I made the most out of it. They had a chef cooking omlettes and also sourcream with salsa on the side, it was delicious. 0845am engineer finish cleaning but had to ask if we can use the pool now. He thought about it and said yes, I can use it now. For that 4 stars. Bed was comfortable and clean. Floors turned my clean shower feet black, which was gross. I was surprised to see my feet so black from just walking in the room. But overall it was nice, I enjoyed my stay and happy at the end of my trip. read more

DoubleTree by Hilton Hotel Carson - Free warm cookie! - Hotels Near Me - Carson, California

Ok. But no free breakfast, coffee in lobby or much else. Tiny gym. Dinner ok. Wine selection ok. Room clean and nice read more

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So far so good we are here for a boxing event at the dignity sports park check in was easy we got here at 2:30pm my wife and I love it the beds are comfy they got us on the eighth floor bar is nice people are great the weigh ins were yesterday we missed those but it look like they are very accommodating to all the boxing camps and fan definitely will be back! read more

DoubleTree by Hilton Hotel Carson - Nice and clean comfy beds - Hotels Near Me - Carson, California

I give it 2 stars because the staff is friendly and the bartender was nice and food was good. As far as my room on the 7th floor for Hilton Honors, we'll it had look feel and smell of motel and not what I consider Hilton standards. The bed skirts are cheap blue satin faux that are old and don't match the room. The bedding is dingy and my sons comforter had a hole in it. The carpet is old and smells like mildew. The night scene in the bar n lounge area was a bit dramatic as the Sheriff's were here a couple of times. I'm on a budget so I could not afford to lose my money for canceling and find another place last minute so we stayed the entire week. Needless to say, I will never stay here again! read more

Save yourself the headache & get a room at a hotel that respects paying customers. I wish I could give -5 stars because this place is absolutely horrid. My family & I have been coming to this hotel for many occasions, all of which were great until yesterday. We rented a room to celebrate my nephews 4th birthday & as always, we brought his cake, drinks & snacks. To our surprise we were not allowed to bring the items into the pool area & were told to take it to the room. We didn't want any problems, so we did just that. We took the kids swimming & as it got colder, my aunt wanted to take my 1 year old cousin to the rock , but couldn't because there were no towels! My uncle & bf went to the front desk to ask for towels at two different times & were told the towels will be out right away. I called an hour later & told them the kids are freezing & we need towels, only to wait practically another hour for someone to FINALLY bring out towels. WE WAITED ALMOST 2 HOURS FOR THE TOWELS!! The next and final incident was Napoleon Sanchez harassing my family and I. My bf came to the hotel straight from work & brought his lunch bag to the room so he could eat. When my bf was leaving for the night, he brought his lunch bag down with him & joined my family & I in the seating area outside of the pool area to say goodbye. Napoleon came over to our group & said "That cooler and outside flask needs to go, you can't have any outside food or drinks here" The cooler was my bf lunch bag & he had a hydro flask with his water in it. My uncle asked "why can't we have this here, it's not in the pool area" Napoleon said "oh my God, this is the restaurant area. No outside food or drinks are allowed" I informed Napoleon that it was my bf & he was going to leave soon, in which Napoleon responded, "ok I'll make my way back around". Napoleon came back 2 minutes later & said "This needs to happen now, either take the cooler to the room or your car" My bf was downstairs with us no longer than 5 minutes because Napoleon was practically kicking him out! We didn't have anything other than the drinks purchased from the bar & our speaker! Napoleon had harasses us to the point where we no longer felt welcomed, comfortable or appreciated, as all paying customers should be able to feel! I went to the front desk to cancel my stay because of this horrible treatment only to have the front desk guy tell me he couldn't not refund me because we had already checked in and I would have to contact a different manager. My family & I were there for only 3 hours when I went to the front desk. The guy told me to try to enjoy the rest of my stay & to contact the manager Nathan Carter for my refund. I am disgusted by the way my family & I were treated. Napoleon did not ask my family of anything, he rudely demanded and talked to us as if we were kids. He was not professional nor he did not try to assess the situation in a positive manner at all. He ruined my nephews birthday party & for that I will take this up with corporate if Nathan does not respond in a timely manner. read more

Too expensive for the sub par service provided. Things in the room did not work and though they did correct the issues, for what I paid there shouldn't have been so many issues with the room. They also called my room saying I had guests when I did NOT. There should be more clarification at the front desk so I do not get woken up for random people I do not know. read more