Normally hotel reviews aren't something I go out of my way to write but I felt I needed to do it this time. The reason I feel that is the excellent customer service from Jose at the front desk. When I checked in on Saturday afternoon I realized I had forgotten my cell phone charger at home.When I asked Jose if they had any people had left he said no but asked what I had. I told him an iPhone and offered up his personal charger for the night. He said he was working Sunday morning and didn't mind sharing it for the night. That is going far above and beyond and I wanted to recognize that. As far as the room it was pretty and it was clean. The room did have a faint smell of cigarette smoke but it wasn't that noticeable and I am overly sensitive to that. The AC worked well although a bit loud. Bed was comfy and I slept well. Breakfast in the morning was also pretty good but I wouldn't pay $11 for it (I got a coupon). read more

Very nice hotel conveniently located off the highway about 20 min for John Wayne and 45min fr LA. Room was nice and cool, clean, and well maintained. Parking is mostly on the deck as there's not much out front. Wish they would give you more yummy smelly bath products other than the very small tube. Guess I could ask for more. Walk across the lot to the little plaza and enjoy BBQ at leadbellys, you won't be disappointed. read more

Stay: 8/17-8/18 Price: $130 - hotel.com Pros: - the room was spacious - had a nice jacuzzi tub - very quiet even though its pretty much off the freeway - has a Chevron gas station with gas that was cheaper than SF - they have makeup remover toilette for ladies and gentlemen who forgot to pack them - decent sized fridge that didn't come at an extra price - free parking and WiFi - very friendly staff, they greeted me every time I left and came back to the hotel Cons: - the AC is a bit low and far away from the bed so I couldn't feel like very well at night - the ice machine is only located on 2 floors, unlike many other hotels, so if you aren't on those floors, it kind of sucks Verdict: I wouldn't definitely book the Jacuzzi room from this hotel on future visits. I would also recommend others to do the same, since the price for the Jacuzzi room was fairly cheap compared to other hotels that offer a Jacuzzi tub in their room. read more

I appreciate the small things when staying away from home, like a fan in the bathroom, extra elbow room, smart and plentiful bathroom storage space, quiet, lots of pillows, etc. All that and more is what you get from Holiday Inn - Fullerton. This is my second stay in this hotel and I would highly recommend it still. A few blocks away is Pieology, a great build your own pizza place that even has gluten free crust on request. An easy-peasy place to stay. read more

Stayed here for a week for a business trip. All in all it was a very good experience. The room was spacious and clean. The wait staff was friendly and courteous to my questions. They offered free breakfast buffet which was OK, I mean it was free. They also offered two draft beers for free during happy hour. I never made it back from work in time to capitalize on that. The location offers a lot of food options in the immediate area. The parking and Internet was free which is always a plus when it comes to a work trip. I would definitely come back when I have to visit work again. read more

Be very careful of the surcharges that are not listed in the catering menu. They wanted to charge us for serving the plate to the tables when we were never advised that we would need to pay for that, from the beginning we were clear that we didn't want a buffet style meal, we stirred away from the buffet selections in the menu and we went with an entree. When asked for clarification the sales department reps were useless and rude. For being a service business they definitely could use some guidance on how to properly inform the customer upfront of the total costs of event and then on how to listen to the concern and offer solutions. read more

We had a great experience here! Juan who works at the front desk was sweet and helpful. The accommodations were clean, our needs were met and we loved the bath and body works products! The only down side was that parking was a little tight read more

I'm rating the rooms, staff, bar and night time entertainment. We have stayed at this location several times, we love the staff, always very help and very friendly. Very clean rooms and hotel all around. Location is very convenient right off the freeway. The bar area is very nice, great bartender, he never forget us and always helps us quickly, we love Milo, he's very helpful and friendly as well. The evening Music entertainment by Matthew, is always great. He is a great entertainer, keeps the fun going. Sometimes he has other musicians around to join in, which is great. One of our favorite things about this location is our nightly music with Matthew. read more

My husband and I love this place, it's always clean and well kept up. The manager Ariana is the very personable and friendly. They have a full breakfast every morning read more

My husband and I stayed here March 20th and 21st, 2020 as last minute getaway. Arianna (the manager) found out it was our Anniversary and our original plans for canceled due to COVID-19. She placed is in a suite at no extra charge. Made our weekend much more enjoyable. Thank you for your wonderful service Arianna! read more

We kinda like this place for long weekends. Next to the freeway but you can't hear it. It's also minutes away from some of our favorite restaurants and DLR. I noticed there is a new BBQ place in the next door strip mall (Leadbelly's). This is going to require some investigation. My only negative for the 2 room suite is that the jacuzzi tub is open to the living/dining area and not the bedroom. Like that both rooms have TVs read more

DoubleTree by Hilton Fullerton - View from the bedroom out to the living room in the 2 room suite. - Hotels Near Me - Fullerton, California

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Poor customer service. Rude and arrogant manager. Old hotel am out dated. Bad customer service. I am just so annoyed with this Place....they are unwllling to help Or offer a compromise. Just expect to get screwed over if u have any problems. read more

Terrible customer service! If I could leave no stars I would. Booked a room on booking.com. Went in with my confirmation and was told my CC was cancelled. So I travelled from far and now was told I had no room that I thought was booked because I never received anything from booking stating otherwise. The dark haired rude lady dismissed me saying we r booked and can't help u. So I was a bit frantic returned to my car and again on Booking .com I looked up the same hotel and what do u know it said vacancy! I will never stay at a Holiday Inn again. Very disappointing. Pathetic attempt at customer service. read more

I must say,our experience here has been amazing! I would have never guessed that the Holiday Inn can provide such quality rooms and service. We booked a suite with a jacuzzi. The price is extremely reasonable for the room. The beds are very comfortable and the service is stellar. I could not ask for anything else from a hotel. I will definitely come back here, and this location definitely encouraged me to book at other Holiday Inn's. Keep in mind that this hotel is only a short distance from some hot locations like csuf, Disney, and downtown Fullerton. read more

DoubleTree by Hilton Fullerton - The jacuzzi - Hotels Near Me - Fullerton, California

hotel is a bit dated but free parking is a perk. close to disneyland. it was okay not a five star bm

We were here for a business meeting. It was ok, the room was very warm not sure if they ever turned the air on because it was warm throughout the evening. Luckily i had a tank top on. read more

Wow, I can't say I agree with the below review. The place is Ok. My room was clean and very comfortable. I did think it was slightly overpriced but the in-room jacuzzi is cool. I didn't utilize room service so I can't rate that but the 2nd floor pool was cute and clean. I did notice quite a few prostitutes roaming around the hotel and surrounding businesses but you can only blame that on the hotel patrons and not so much on the hotel itself. I would stay here again if needed. read more

We loved our stay and can not wait to return soon. Arianna checked us in she was very friendly and professional. We had a very pleasant stay in an upgraded suite with private balcony and delicious buffet breakfast. All the staff that we had contact with was very nice and welcoming. The entire hotel is immaculate and the room/accommodations were very awesome. read more

Horrendous customer service. Steve, the Customer Service Manager, was rude and condescending upon check in, and didnt explain the charges to me when I gave him my CC. He just told me the rate was $50 more than what he quoted over the phone, instead of explaining that it was a security hold for room service/damage to the room. I didnt get an invoice when he charged my card either. I was so put off by this that I told Dennis, the General Manager, what happened. He didnt seem interested in the issue because he didnt ask who I was or my room number, so if you have an issue with the room you will probably get a similar response. The room was ok, but if you factor in the price, this hotel is a below-average value at best. I got a speeding ticket once and the police officer who pulled me over was nicer to me than the people who work here. read more

The room for this hotel was excellent. The location was ok. The beds and room were very clean. The staff were very friendly. I had the chance to check out the amenities. The workout room was very small compared to other hotels I've stayed at. The pool was ok because its only 3ft deep. Overall rating is 3.5 starts. Pros: Friendly staff, Clean, Parking Cons: Location, Wifi a bit slow, Pool. read more

I have a mixed feeling about this place.. It had a good review on tripadvisor so I picked this hotel over other hotels near Disneyland. I don't regret very often but I wish I had stayed elsewhere. First impression I got when I arrive, this place is tiny.. I mean it practically has no lobby Secondly, the parking is limited and the space is very small. Luckily we drove a small vehicle :/ I checked in on Friday and planned to check out on Sunday so a 2 nights stay Upon arrival a nice front desk clerk a mid 30-40s he was very polite. When we checked into our room on the 3rd floor as soon as we walked in the room smelled strong of smoke. I called the front desk to let them know that I booked a non-smoking room. The old lady who's at the front desk tells me "It is a non-smoking room" so I tell them I would like to switch out. She tells me to come back down so I go back down. No apologies from the staff, I get a "thanks for letting us know" "Someone will get charged for that" Well okay. So they give me a new room 521 We go up and the room smell isn't too pleasant here either. But no smoke so I max on the fan. One thing I DID like was the jacuzzi tub It's huge and I honestly think this is what sells the hotel. Everything else about the hotel is just meh. Oh and the king size bed is actually comfortable. We spent all day Saturday and when I'm about to check out, I noticed I was charged for a beverage of room service. I explain to the short-white-haired lady that I hadn't ordered anything from room service because I was out most of the time and that was mistaken. She continues to try to convince me that the ticket says my room number. We go back and forth about this for a while and now she says it's Sunday so she can't check who processed the order because I guess the room service comes from the restaurant down stairs which was closed. This lady was flat out being rude to me. I got furious at this lady's attitude treating me like I'm someone who won't remember if I ordered something. Very frustrating. Of course after I left the hotel on a UGH note they didn't get back to me so I had to call them to make sure. So they did mistake the room number on the order and charged the wrong person. ME Again no apology for THEIR mistake. I reported her to the guy who answered this time and I think he knew exactly who she was and he said I can talk to the manager there. I don't remember if I've spoke to him cause this is an overdue review maybe 6 months ago. I would never come back here. read more

Very nice hotel, with a bar in the lobby. Room was clean with a Jacuzzi hot tub and movie channels. Having read about bed bugs in previous posts we were worried. We always check over every single hotel bed we stay in and we didn't see anything. BUT upon check-in we mentioned bed bug problems to the front desk guy and he could of cared less. Thought maybe he'd reassure us, but said he had no idea, and that it's possible there were bed bugs. That guy should not be handling your customer service. Also, a black, chunky residue in the bathroom sink upon arrival--weird. CONS: overpriced!! $190 isn't what I expect to pay at a Holiday Inn. Breakfast not included...extra $11 a person. Rumors of bed bugs would usually scare me off, but we were tired and just wanted to settle in. No sign in our room. No auto setting for heat/air read more

Love this place - Have a hard time giving it 5 stars, but it's pretty dang good. Everything you expect in a hotel room and more. Good things: Free WiFi. massive Jacuzzi with monster jets, which I actually used after working out. It takes like all night to fill up, but damn. TV is good here - lots of channels, and good ones too, half-dozen flavors of HBO if that's your thing, but I always give props for offering the MSNBC, just in case you're not a Glenn Beck fanboy. The room is comfortable, it's recently remodeled, and the bedding is dream-inducing. They also offer a P90X session each Tuesday - I know, crazy, right? You have to show up at 6:30, so I missed it this time. Breakfast is nothing special, but well-prepared. The bad things: The workout facility is primitive and small. But if you have it to yourself and you just do dumbbells or treadmill, you're in luck. The pool is outdoors, which is OK sometimes. Parking in the garage can be a little bit of a hassle, but I got lucky this time and snagged a spot in the surface lot. There's a lot of retail nearby, food and otherwise. This is the only place I want to stay from now on when in Orange Co. read more

My room was nice and large with a nice jacuzzi tub (which I didn't have time to use). It was a clean room but there was a large stain on the floor near the tv. As a customer paying almost $200 for a room, I'd like to not speculate what made that stain... And about paying that much for a room...shouldn't there be a continental breakfast included? Strange... read more

I live nearby but I wanted to get in a nice jacuzzi in my own room and relax! I had a nice staycation! Will be back! Staff was very welcoming and friendly!! read more

DoubleTree by Hilton Fullerton - Jacuzzi - Hotels Near Me - Fullerton, California

I was checking in to this hotel today. The reservation is under my husband's name. But my I'd and same address was not enough for the front desk clerk. She was rude and condescending said we need to change the reservation to my name or my hubby needed to be there in person. Now mind you we travel for a living. This is not my first check- in with out hubby on premises. This undertrained over worked desk clerk needs to go back to customer service school or get a job in a back room where nobody is bothering her and rules are black and white. Maybe accounting?? Just came back to check in with my name on reservation. Was told by Alyssa that I was being rude when the only thing I asked was for to check me into my room please. If she needed to see rude she needs to watch her tape of how she treat frequent travelers. I will stay here again but hopefully she will be long gone or moved where she has no contact with people. I doubt this franchise pays attention. She was very arrogantly told when her manger would be here to handle my complaint. Never mind dear I just did!!!!! read more

As always very happy with our stay. Check-in & out was fast ; everything prepared very well. 2 negative points : - the regular falling out from the electricity in bathroom. You can touch the button next to the hairdryer to fix it but anyway... - the terrible smell near the reception desk/breakfast area In our eyes still the best central place to drive around. read more

Love, Love, Love, this hotel. I've been here a few times, just to get away and relax. Always enjoy my stay here and always looking forward to my next visit. Rooms are spacious and VERY CLEAN! Love the Jacuzzi tub, could stay in there for hours. Jasmine checked me in and she was very friendly and pleasant. She listened to my story of why I needed a night away. She really was a pleasure to talk to. Thank you Jasmine! read more

Was trying to plan a romantic night with my fiancé for his birthday, but upon check in this old, rude man told us we had to pay an additional $250 as a security deposit. I did not have that type of money in my bank account since I am a full time student so we ended up just leaving. Our night was ruined and will never book with Holiday Inn again. A security fee is standard, I understand but I feel like such a high deposit should be advertised.. read more

This hotel seems like it would be a good fit for business travelers, more so than families that are vacationing to Disneyland. It is a bit on the smaller scale and due to location, I see more business people than familes (which I am glad because I don't have to listen to screaming kids). I stayed here for a few days while my fiance was on business and I was visiting family. We were surprised that the room came with our very own private jacuzzi. They have happy hour at the bar downstairs. We had stiff cocktails and complimentary jalepeno poppers. Can't complain there. I was delighted by how comfortable the king size bed was. They had soft AND firm pillows which worked out perfectly because most of the time, you get stuck with only one option. I prefer the soft and fluffier pillows and my fiance prefers the firm ones to avoid waking up to a stiff neck. The room had a decent size flat screen TV and spacious bathroom. The decor was pretty modern. We were well rested those three nights. The breakfast food was mediocre. Continental style almost. You have the DIY waffle station that I am sure confuses every first timer. You have to grab a cup, pour the batter from the machine, then find the oil spray to spray the waffle maker, then pour the batter in. You wait, rotate it at 360 degrees, wait again, and finally when the light turns green, your waffle is ready. The waffles are the best, so if you are feeling lazy and go for the pancakes, the waffles are much much better. Trust me on this. There are muffins and pastries that are your standard average, some fruits (if you're late, they run out of cantaloupe), and scrambled eggs, bacon, and even sausage. It is a good variety but do not expect a Vegas buffet. This is more basic and not the best quality. It is convenient and much better than Jack-in-the-Box next door. There is ample parking all around the building. If you arrive after 5pm those spaces will be full, but there is a parking structure behind which leads you straight to the elevators, so either way, you never have to walk far. I would come back based on the quality of the rooms and the added bonus of the jacuzzi. I had my beauty rest and it was not noisy at all, so I would recommend staying here. This hotel is right off the 57 freeway and is very convenient to get in or out. Overall, it is a good value since the rooms are affordable for what you get. read more

Enjoyed my stay so much, I stayed another night! Definitely recommend you try this Holiday Inn. Leigh Anne was a complete doll and helped us with all of our questions. I highly recommend staying here for a romantic getaway. In n out, Pollo loco, Sonics, Denny's and other great places to eat are in the same plaza as the hotel are within no more than a 10 minute walk. Honestly probably less than 10 minutes so getting some delicious grub is easily accessible. If you're looking for a good night out downtown Fullerton is 15 minutes away! read more

Everything was clean check in and out was quick. The only annoyance was the whirlpool in the room it kept making a sucking noise which wasn't relaxing at all. read more

The place is okay, however the experience I had after checkout was not, I been trying to get my refund for a non authorized charged on my card for a late fee check out. I reserved a room for 2 person. I checked out of the hotel around 11-ish along with my partner. The front desk manager ARIANA checked us out. After a few days I noticed a late fee charge. I called the hotel and ARIANA said that she did remember checking us out but that the system is automated and could not process the refund. Then she suggested i dispute through my bank. Nothing got resolved and according to "Steve" if I can proof that I was not at the hotel with a receipt, it would help my dispute case. Although after a few weeks of chasing a receipt, he then added that after further investigation there were people in the room. I was still going to be held accountable for those imaginary people that his supervisor housekeeper and assistant saw. He also said he had recording of the people in the room. That me being off property still held me accountable after I checked out and returned the 2 keys given to me. I must be a great magician to pull that trick of being in 2 places at the same time. I then asked if I could see the evidence, or go personally to see the recording. At that point he did not want to let me talk and choose to not acknowledge my request and said "have a good day!". read more

Great service, great rooms and great prices! We stayed here 3 times in 3 different occasion and each time we were satisfied.

This is my first review of a hotel. Very, very accommodating staff. The girl on the phone was very friendly when I booked my room, had to stay here for a night for work and everything went very smooth. Free wi-fi was a big plus. The price was very fair, and they even gave me a coupon for breakfast. The room was very clean, looked like no one had ever stayed there before! I would definitely use this hotel again, and will be recommending it to family or friends that come from out of town. They also book meeting rooms for banquets and the rates looked very good. Seems like a great place to hold meetings, they mentioned you can even bring your own food for events. 4 stars! read more

This hotel is very clean and the entire staff is helpful to all guests. I occasionally attend seminars at this location and I always find parking around the lot that faces the freeway.(Its Free Too) They have awesome water that has fruit essence so its tastier water. I really like that. read more

I chose this this place only because it was close to my sons job. Customer service was meh. The manager Steve Holmes was being stingy with the blankets. We had asked for 2 extra blankets. I have a daughter who's autistic, and needs her own blankets. He told me he only had 1! I'm like really! He said cause they were all sold out. NEVER AGAIN WILL WE BE BACK. Marriott or Embassy Suites are way better than this place. Not accommodating our need for 2 blankets was so amateur! Let's hope we have a good night , if we don't I'll be back on here! read more

I like this hotel and have stayed here many times. It is always hot here in LA, so it's nice they have pool! It is a big room and juccuzi for very good price and quite, clean. Most important to me that it is quiet so it is easy to relax. I think manager name is Bill and he is very kind and polite. The resturant accross is Dennys there is a 24hour shop. It is close to Disney's land. Everything is fine there! So one problem Swimming pool water too cold !! But. I think it is cheap and price for jucuzzi in room with lots of quiet!!! read more

I have stayed in this hotel for a couple of years now when I go on scrapbooking retreats. The front staff is welcoming and helpful, the rooms are super-clean & comfy, and it's small enough so you don't feel like it takes forever to get to your room or back down to the lobby. I have another retreat coming up this month and I can't wait to go back. I kinda wish they had an ice machine on every floor, but I'll take the in-room fridge that they do provide over that any day. Free Wi-Fi too! read more

Great nice size rooms and clean. The staff was friendly from check in, to room service to check out time. I will be back again. read more