A refreshingly positive experience where the company used technology well and appropriately and…read moremanaged to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance

Rikki, Since you…read moretook the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change.

The Gutter Guys were on time, professional, and provided a quality product. When I had a problem…read morewith my underground drain almost a year later they came back and helped me problem solve even though it was not an issue with their product. I'm really impressed with their customer service. I can't recommend them enough! Honestly, I felt like they cared about delivering their very best, which is rare these days! Call them! Thank you Gutter guys! Denise H.

We had some leaking gutters and hired the Gutter Guys. We had multiple issues with scheduling…read more[they got behind with rain delays and forgot us] and installation [scuffs on newly painted gutters from day one, I am still picking up nails out of my yard] and had the same leaks after the new gutters were in place. If you are not a building contractor, please get your roof checked BEFORE replacing gutters. This team does not check or advise on roof issues!

We had a critical issue from a gutter failure and it diverting water into our wall. All about…read moregutters was able to prioritize our needs and got to us within 24 hours of calling. Absolutely life saving! They were prompt professional and did an excellent job. The cost was extremely reasonable especially for the circumstances. I called four other gutter companies before finding All About Gutters listing and they were the only ones who took the calls critical needs seriously. I don't write a lot of reviews but this was one I felt had to do be done!

These guys did a great job. They handled a lot of details that I wouldn't have noticed, came back…read moreto touch up some painting when the weather was better, and were a pleasure to work with. Good guys. And the price was very reasonable. If I ever need more gutter work I'll definitely go back to them.

TL;DR Finish quality was rough, seams and vents had heavy…read moreadhesive buildup, and several areas now collect rainwater -- and these concerns were never addressed. On top of that, the contract copy arrived 5 days late after a $2,000 deposit, the office initially had no record of our project, the written contract didn't match what we were told, and the job required three visits -- which altogether felt very unprofessional for a $6,000 repair. - We recently hired Guardian Roofing to repair a roof leak above our dining room. The inspection took place the week before Thanksgiving, and the repair itself was carried out on Thanksgiving Day. We genuinely appreciated that the crew was willing to work over a holiday. However, the weeks that followed involved multiple return visits and repeated attempts on our part to resolve concerns privately. Because these issues remained unresolved for nearly a month, we felt it was important to share our experience for future customers. Because water was actively leaking into our home, we moved forward quickly after the salesperson explained that the job would include replacing the roof plywood and installing a gutter downspout extension. We paid a $2,000 deposit that same day. Although the contract was signed electronically, we did not receive a copy for five days, despite being told it would be sent immediately. During that time, the salesperson became unresponsive -- and when we contacted the company office to follow up, they initially had no record that we had signed a contract or paid a deposit. That was extremely concerning given the urgency of the situation. After the repair was completed, we finally received the written contract -- and only then realized that it did not match what we had been told. The gutter extension was not included in the document, and the plywood had only been partially replaced, even though we had understood the replacement would cover the full section. When we raised these discrepancies, we were told that the company had simply followed the wording of the contract. Only after further discussion, including acknowledgment of what the original salesperson had described, did the company agree to install the gutter extension at no additional cost. Still, for a $6,000 repair, the overall process felt disorganized and unclear. The job ultimately required three visits: the initial torch-down installation, a later trip to add the omitted gutter extension, and then another visit to secure that extension after it was installed too loosely. Even after all of this, our original concerns about finishing quality and water pooling were never addressed. These concerns were not just about appearance. This section of the roof is clearly visible from our upstairs rooms and yard, and even neighbors who can see it commented that the work looked surprisingly rough for a professional installation. The seams and vent patches were left with heavy, uneven adhesive buildup, and in several areas rainwater now collects instead of draining properly. When we raised these issues, we were told that the work met company standards and, in their words, "we are not decorators." The conversation repeatedly shifted toward explaining the nature of torch-down roofing -- as if the outcome were simply inherent to the system -- rather than addressing the quality of the execution itself. What made the experience particularly difficult was feeling that our urgency and lack of technical knowledge were not met with clear guidance and follow-through, but instead left us to discover contractual and workmanship issues only after the fact. In the end, the combination of delayed documentation, unclear expectations, inconsistent internal awareness of our project, multiple return visits, and workmanship that appeared unfinished left us disappointed and concerned as customers. We hope this review helps other homeowners make informed decisions and encourages greater clarity, accountability, and care in both communication and work quality going forward.

Dishonest! They intentionally omit an important "requirement"…read more I requested an estimate for an exhaust vent repair which was simple to do on Guardian's website. Guardian quickly called me, which became a strange experience. The lady from Guardian asked me if my Wife was employed and what her hours were. I asked why she wanted to know that, and she replied that they like to be able to discuss the project with both Husband and Wife. I told her that I'd handle everything myself. She again started down the road about my Wife and asked what time she gets home. I said don't worry about my Wife's hours, she doesn't need to be at home for me to hear how much this will cost. Such a personal question, especially after having asked to stop, is very inappropriate and weird for Guardian to pose. An estimator came to our house a few days later; fantastic employee and experience. He was very professional and knowledgable. I went up on the roof with him and he explained a lot about shingles, etc. He was at our house for an hour. I received a message from Guardian the next day asking to schedule another visit to my home to discuss the estimate. I was confused by their request. I politely declined and asked them to email me the estimate like every other estimate we received. Guardian refused to send me my estimate. Then they emailed me: "Our process does require an in-person review the estimate so we can walk through the details, materials, and options and answer any questions. Since a lot goes into our estimates, we're not able to send the estimate by email alone." No, their "process" is something they made up; no one is making them do this. Yes, they CAN email an estimate...like all their competitors. They want to come out again to try and pressure us. Guardian is saying that I have to take time out of my day, again, to be presented the estimate in person. Their competitors came to my house, then emailed me an estimate the next day. Like every other estimate experience I've gone through in my life. Had Guardian told me they refuse to email the estimate, I never would have let you come in our home. But they intentionally didn't say that, a lie of omission. This is a deceptive tactic. It's also extraordinarily disrespectful of my time.

They'll be the only business I'll call in the future for service with gutters. There's quality and…read morecare behind their work. Communication was top notch! Addressed my concerns and questions about the install and cost of the service.

Lincoln responded quickly, showed up at the time agreed and completed the job as requested for the…read moreagreed price.,

I had noticed moss growing on the roof right outside our second story window and thought "well that…read morecan't be good". Coming from a place where it doesn't rain 9 out of 12 months I had to educate myself a little about this subject. Thinking about it now it was probably not that ideal season to get this done however I didn't think about that at the time. Bridge City Soft Wash was one of the first companies that popped up on Yelp when I did a search for "roof moss removal". Google had provided what a cleaning and treating would cost so that's pretty much all I had to go for in terms of what to expect. I send a message through Yelp and provided what I wanted to get done and hoped for the best. David responded really quickly and even told me he could be out the next day to take care of the roof, which was on a Sunday too. The price he quoted was what I was expecting to pay so why delay it, I said "see you tomorrow!". David showed up and proceeded to clean and treat the roof. Took about an hour to and hour and a half. I can't really say how good the job was since 95% of the job is on the second story so it's not something I can see but I could hear him using the brush around the roof while he was here so I have no reason to doubt the quality of the job done. He even offers a 1 year warranty on his work so that just gives a little bonus on top of everything. Overall, really satisfied with David and Bridge City Soft Wash and I'd recommend him to anyone needing the services he can provide.

David does great work and showed up ready to tackle this big job. I got 4 quotes and his was great…read moreand not 4 to 5 weeks out, like the other large company which was a few hundred dollars more. plus I wanted to go with a smaller business. I enjoy helping smaller businesses and hope they continue to thrive. Definitely reach out to Bridge City Soft Wash. I really valued the care he took in completing this job on the weekend. I provided him snacks and hydration and for him to be safe and take his time. I've done just my small garage roof in the past and it's serious work. I'll use David in the future. A+ work.

As a first-time user of the service, I was happy with the level of communication and the courtesy…read moreafforded me during the interactions with the main office and with the workers onsite. I arranged to have the screens, windows, and gutters cleaned and later added in the window frame, both inside and outside. A very good job was performed. While working inside, the staff took their shoes off and were very quiet and respectful of our home. The pictures provided once a job was finished helped greatly. As a customer having a window cleaning, go ahead and have the frames inside and out cleaned. The dirt accumulated on the frame is worth eliminating up front. There is no question that I would use the service again. The gutters and windows looked like new when the job was finished.

Great service clearing our gutters. Timely, communicative and shared before and after photos. Thank…read moreyou!

Ahlgood came over and helped me with my misslopped gutters. They did an awesome job and were so…read moreprofessional. They made sure that the job was done correctly because the roofers had really messed it up. Fair price for the work but their customer service made the price seem low. Will be working with them in the future.

I had rain gutters installed fall of 2023. They were prompt on the installation. One of the…read moredownspouts was put directly over a sprinkler head and others were very close to my foundation. I called last fall and was told they would look in the spring. I have called asking for this issue to be resolved. Daniel came out and looked at it one day and said he would order parts, next call said he was waiting for the correct color. This has been over several months and I have not heard back that they had received the parts needed to correct the issue. Doing the work was not the issue, the after sale customer service is lacking.

Awesome company! Stuart Evans is very knowledgeable and accommodating and his entire crew is…read morefantastic! We were very impressed and would highly recommend them!

Great guys who did a good job. My only concerns were that I had a mysterious flooding issue that…read moreneither plumbers nor the roofing company could figure out. It was an emergency. When I called Stu, I explained the issue and he arrived promptly...with a notebook but no ladder or crew. They came a week later. The other concern was the cost. I have nothing to measure it against. It's probably standard but it was more than I'd expected.