Egads!! I have a serious problem, this shop is pure catnip to us! The place is so well curated and…read morehas everything we ever need and way more than we ever could lol. Just picked up a fantastic new mountain bike today and as usual they were able to help me figure out exactly what I needed (yes, a MTB is a need, not a "want" ) fantastic customer service, excellent mechanics, great all-around support both before and after purchases! Just took this new Norco out for its first ride and I couldn't be more stoked for summer 2024!

This retailer understands customer service! I took my bike in for service on a Sunday, yes a bike…read moreshop open on Sunday, they were super helpful. Called later that afternoon with an update, and again on Tuesday with another update. Called Wednesday and explained what was done to fix the problem! Bing, bang, boom, I'm riding Thursday and everything is perfect! If I could give more stars I would!

Got me in quick, diagnosed the brake issue and promptly and affordably fixed the issue with my…read morebraking system. Efficient team and I appreciate the help. Cheers guys!

This happened about an hour ago!, Don't shop or support FREEDOM, my wife went in to return a…read morecharger as she had bought the wrong one but apparently that makers her a bike theif even though she had bought it 20 minutes prior to bringing it back (with receipt) and they did not return it or refund it, according to this guy who was working,, she didn't get his name but the older guy with a beard, was being extremely rude to her, she asked why he was being such a dick and was told because he is one, she left in tears, Do not shop here if this is how they show their professionalism don't support people who threat their customers like this. Totally unprofessional and extremely rude.

The team here are knowledgeable, professional, and honest. Its the old school service and customer…read more/ customers bike first mentality that blows me away every time. The workshop team has decades of experience too.

I needed tires and tubes for my bike when I was travelling through Princeton. I was unable to get…read morethe parts where I was. Geoff and Kevin went out of their way to help and they shipped what I needed to my hotel in Princeton. Repeated phone calls and an early morning email were all responded to promptly, with patience and understanding of the situation I was in.

This bike shop got me to love riding a bike. Well, I guess it was mostly owner and mean employee…read more And to be precise, I think only employee. This is Paul, the founder of this shop. I have now then to quite a few different bike shops pin other bike related places, and of these maybe 10 total, I will say that Paul's business easily takes first place. The reason? It's how Paul runs the place you go there, as I have many times now, and you will get a bike fat works for years and years and the labor is just so affordable compared to how well your Bike Works. You could take an old, beat up, Walmart bike down there, and would get back something that rides bett

My husband and I rented a couple mountain bikes for a day. Staff is so helpful and friendly. They…read morehad tons of suggestions. Dropped us off at the trailhead, and picked us up. Friendliest people I have ever met! I can't wait to come back up this way and rent from them again!

Ny husband and I won 2 free rentals for SUP and the store owners were very friendly and polite…read more They drove us to a beautiful lake, gave us some law chairs and picked us up when we were done. I would 100% recommend this place. They are locals and very friendly.

They helped me right away they are some of the nicest people ever they Had some amazing equipment…read moreand everything thing I needed for my bike I highly recommend checking them out

I'm a senior and purchased a e-bike two years ago. I found the management knowledgeable and…read moreprovided me advice and recommendations with my purchase. Now I have over 4,000 km on the bike and have returned three times for manufacture adjustments, rear brake pad replacement and today a tire puncture repair. I have always been treated with courteous professional service, prompt help and satisfaction. I highly recommend such turn key service. Robert (kelowna resident)

I just bought my first ebike. I'm so excited. They helped me go over all the features and answered…read moremy questions thoroughly. I can't speak to bike repair or purchasing accessories, but my experience buying a new bike was top notch. Thanks so much!

Bought a couple Velotric Discovery 2 Ebikes thanks to Josie's helpful knowledge we are absolutely…read moresatisfied. 1st ride 24miles and battery did not dip past 86%. Thank you!