I don't usually bother with reviews, good or bad. This experience was so bad that I have to share. I made an appointment for my now - wife to have a simple updo on the morning of our wedding, June 15. While I was waiting at the church, she texted me saying that the stylist had admitted that she did not know what she was doing, and had already reached out for help to two other stylists. The result was that my love arrived for our special day stressed, upset, and lacking the confidence boost we had hoped this simple styling would bring her to begin her most important day. Nobody at the salon offered her any apology or offer of discount, etc. I emailed the salon management with the story and received no reply, so that is why I am sharing it here as my only, feeble recourse. read more

Marisa did a great job on the color and cut of my hair. She was so sweet and consulted with her colleagues to see what work best with my hair. It was a great experience and would drive from pittsburgh to butler to get my hair done there again!! it was a fun and easy place to be even during a pandemic. read more

I paid $200 for my daughter to have her hair colored. I looks nothing like what she wanted and it cost way more than it needed to. All we wanted was a dark brown all over color with caramel color highlights. They made it light blonde with all sorts of different colors throughout it. She looks calico now. Also ended up with dye/stains all over her face. I was getting my hair colored at the same time. I paid $80 for an all over color to cover grey. I'm not real happy with mine either, but I'll live. I did a better job at home myself. This woman, though, decided to put a crazy hot curling iron on my hair (I did not ask for this) and actually burnt my hair! I mean burnt like smoke, burning hair smell, singed hair... She then lied to me and told me my hair was fine. I have eyes. I can see the smoke, I can smell the burning hair, I can feel the rough singed hair. I would never recommend this place to anyone! read more

Whatever you do don't cancel out twice it's like getting wrote up at work lol. I had to work on both days so they said I had to do a walk in to get a cut like I was some sort of a begger or something. and it was the stylist call cause she says she has to make money too. I have been going here for a long time but I'm done. I thought the stylist was more considerate but no it's called greed. read more

I'm very pleased with how my "fun" coloring is turning out. At 63, I got the urge to color my hair a shade not found in nature. I was behind a woman in line at the mall with a small stripe of exactly the shade I wanted and asked her where she got it done. Double Image was the answer. I basically got the color artist who was free when I was there and told her (Julie) what I wanted. She talked me out of the full head color as my hair is thin and fine. She suggested we try heavy highlighting with mermaid blue. Not only did I love it, the accompanying trim was the best I've had in years. Got many "ooh"s and complements. It's almost a year now and My third coloring is coming up. My only cavil is the expense - $130/visit. I don't think that I want to do a double process myself or I would. read more

I have been going to Double Image for more than 20 years now. The stylists are all very friendly and professional. And the owners are super and really care that every customer is satisfied with the service that they received. I won't trust my hair to anyone else! read more

Went there once for a trim and a single process color., and walked out feeling like I could have done better at home. I'm not sure what type of color they used, but it dried my hair so much that it was breaking. I have been working to repair my hair for over 4 months now. read more

I've tried almost everywhere in this town and the most stars I'd give anyone else is 2.5 out of 5. Best haircut I've had in as long as I can remember. Had Lindsey and she did exactly what I wanted and it actually came out looking better than I imagined was possible. I didn't even know exactly what I wanted or how to articulate what I had in mind, but her instincts were perfect. The wife absolutely loves it, too. read more

We have been going to Double Image since 1987. Our entire family goes there including our grandchildren. We are always treated like family and the stylists are all experts. It's the only place to get a great style and feel really good when you leave. read more

Weird pricing model where it depends on the "experience of the stylist", and they are often unable to give you a ballpark figure cost wise without looking it up in the computer which took more than five minutes last time I popped in. They take appointments and walk-ins and always seem to have lots of people to do work. There is a small waiting area, but you may be asked by more than one person what you're there for since they don't communicate with each other that you're waiting for someone else. The person at the front desk is often a stylist and some of them are very friendly while others seem just downright rude - inconsistent customer service. read more

Before I was a regular customer, I must say their innovative panache is what drew me in. Now I have been going to Double Image Styling Salon for many years, and one thing I can say about this place is they were not awarded the Best Styling Salon in the area (for multiple years in a row) for no reason. I will vouch that they have a multitude of services and products offered at affordable prices, for one. The staff are always pleasant, and many of them greet me by name (even though I have only ever been the customer of one stylist). I have been a customer long enough to see the salon go through an expansion, which tells me a) they are successful in what they're doing, and only growing, and b) they take the feedback and input received from their customers seriously. I am proud to say that I go to Double Image Styling Salon. When asked why, I explain that they are not just stylists, they are SPECIALISTS. For me, that makes the difference! read more