Incompetent and overpriced.
Went in to replace a leaking hose for my power steering. Came back to pay over $400 in LABOR ALONE. For reference, the vehicle was only there and being worked on for, presumably, about a day (dropped it off Monday at 3, picked the vehicle up Wednesday around the same time). How long did they work on it to justify such a price?! Even if they banged out a ten-hour shift on my truck alone (which there's no way in Hell replacing the hose would've taken so long) that's over $40 PER HOUR.
Adding insult to injury, I drove to work and heard a horrible scraping noise coming from the engine and thought it might be the belt because of where the sound was coming from. No. My husband popped the hood and found a wrench wedged up inside of the belt area. So, either they missed a whole wrench while diagnosing/working on my vehicle, or they're the ones that left it behind in the first place. Either way, the situation REEKS of not only incompetence, but gross negligence on their part. This could've been an extremely costly repair had the wrench wound up anywhere delicate.
Will most definitely not be taking it back, and I urge others to exercise caution when bringing anything more complicated than an oil change their way.
You'll be paying out the gills for shoddy work. read more