We had a great experience with stair runner installation by Rehan and his team. After I contacted…read morehim he got back to me promptly and came out within a couple days for an in home consult complete with samples to choose from. He kept me updated on the arrival of our carpet and came to install it within 1-2 days of its arrival at his shop. The installation was quick and looks beautiful. We would highly recommend this company to others.

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

S & R just completed installing new laminate flooring in our cottage. Everything was exceptional…read morefrom the first contact that we had with Ken to discuss our needs up-to the completion of installation by Nick and crew. I would be pleased to suggest S & R to anyone in our summer cottage community who is looking to update their flooring.

Absolutely incredible company. We were on a bit of a time crunch and budget restriction and S&R…read moreCarpet helped us with a beautiful stair runner. It looks like something out of a magazine! They were very timely and got it done quickly with great work. It also is extremely soft and well cushioned.

They receive 2 stars because the customer relations team was responsive and I was able to easily…read morecancel my contract. READ YOUR CONTRACT before signing! They are not liable for damages to your home, including wiring and plumbing. They use subcontractors. Our installer was awful and that's why we rejected the install and canceled the contract. He showed up 3 hours later than what he personally told us, he had old carpet and padding stacked on top of our new carpet (no protective barrier) and one of the carpets was incorrect. You have (3) days to electronically cancel your contract and a different date to mail your certified letter to cancel. We weren't willing to take the gamble after the first installer experience and so glad we read the cancelation policy. Good luck!

Empire will bend over backwards to get you order and your money but the installation crews are not…read moreall the same caliber and quality control is lacking. I cannot in good faith give Empire a good reference, the quality is quite less than what it should be and they do not stand behind their product and installation. I have a soft spot on the floating flooring plank installed in my living room. I spent a small fortune, over $8000. total on the flooring installed by Empire and then they try to stick me up for another $350. to repair their defective work. That is totally unacceptable and adding insult to injury. Don't walk away from Empire, RUN!!! and do not look back. I will never do business with Empire again and will be happy to tell everyone else I meet and know to avoid Empire at all cost.

BUYERS BEWARE of Eddy's Flooring America and owner Howie Stein!!! Beyond Terrible! ZERO STARS!…read more Howie gave us all the right buzz words and promised us the world, but he delivered nothing but excuses, delays (SIX MONTHS LATE just on the tile half of our project) and shoddy workmanship (we even had six 12 x 12 tiles fall off a section of our bathroom wall). We finally had to hire and pay another supplier and contractor to fix Howie's shoddy work and complete our project. After months of negotiations Howie / Eddy's Flooring America finally agreed to pay us a FIVE THOUSAND DOLLAR ($5,000) cash settlement but only if we agreed to their SECOND lawyer's DEMAND that we sign an 11 page document (including signature pages) filled with legalese and BIZARRE requirements like "from the beginning of the world to the world ends" [sic]. Typical of Howie, their documents contained NINE spelling errors (including misspelling Howie's own last name), five corporate name errors, one location error, numerous grammatical errors, the use of 'archaic and obscure' terms like ss. (scilicet) etc. Howie demanded that we absolve him and his wife, Eddy and his girlfriend, his brother Randy down in Florida, his installer Joe Ouellette down in Connecticut et al for everything "whether known or unknown, asserted or unasserted, contingent or accrued, discovered or undiscovered" and so on for 11 pages. We will now be forced to hire an attorney and take legal action against Howie, Eddy's Flooring America et al in a court of law. BUYERS BEWARE! E.M. Jefferson, MA

If I could leave 0 stars I would. From the very beginning this process has been a disaster with…read moreEddys Flooring America. We ordered the flooring materials in December 2020 for my new how that we would be moving into in January 2021. Eddy assured us that it would only take a few days to get the materials and there would not be any issues for installation. When we moved Eddy had not even ordered the materials yet. After two weeks the flooring was finally in and we were able to get started. The first installation went pretty smooth, or so I thought, but afterwords the transition piece and the boards around it were beginning to unlock due to the floor being not leveled between the kitchen and dining room. The amount to times I had to call in order for someone to fix this mistake was astronomical. I could never get a straight answer and at first Eddy told me that I had left over materials that they could use but quickly changed his response and said that there was none left. This resulted in waiting for another box to be ordered. After a month I called almost everyday to try and get someone to tell me where my order was, for Eddy to call me back, or figure out an installation date. At one point the receptionist screamed at me and told me that I needed to speak to Eddy directly and hung up on me. I couldn't believe it. In tears I finally was able to get Eddys cell phone number, to which he never apologized for the horrible customer service, or for taking so long to get back to me. We set up a day for this issue to be resolved and no one showed up during the scheduled time. I called them and was told that the installer got held up at another job. We rescheduled for two days later. Once again no one showed up and stated that they "tried calling me". However I had no missed calls and had service the entire time. A third date was scheduled and this time the installer put in a similar but different floor that was not the one that we had ordered. The installer even hid a white piece of flooring under my refrigerator. My floor is gray. After further examination I noticed they they tried to hide their bad cuts with heavy caulking and quarter rounds. Obviously I did not want to be stuck with a floor that might cause problems down the road. Eddy was hesitant to believe what I was saying about the wrong flooring being installed and I had offered to show him pictures or for him to come look himself. He refused. So yet again another box had to be ordered. Finally after a few weeks the box came in. The same installer came and apologized and claimed that "he was only doing what he was told to do". I couldn't even believe it. Finally, after SIX MONTHS of headaches, tears, and tons of phone calls the job is done. I would never recommend this place to anyone ever. There are other local places that will treat their customers with respect.

Excellent product and service! I have used Gray's for carpet cleaning, carpet repair and for…read morepurchasing and installing carpets. They just completed installing a runner on a curved staircase with wonderful results. It is great to use one family owned business to compete a project from start to finish!!!

If you need anything to do with carpet, this is the place for reasonable prices, and excellent…read morework, done by some great people. Also... they are SUPER fast! A+++ Thanks, Jim and John, for some awesome work! We are both very pleased with the end result on the runners! If you're considering Post Road Carpet... GO TO GRAY'S CARPET CENTER FIRST!!!

Rich at Floor Source is exceptional to work with. His attention to detail is outstanding, and he…read morehas made sure the flooring choice meets my expectations especially given that there is a vast selection of options in store. He is quick to respond to every question and always helpful and professional. Most importantly, his kindness and genuine care makes the entire experience easy and stress-free. I highly recommend working with Rich.

we ordered tile for our new home in October, Due to circumstances beyond our control, our install…read moredid not occur until March. At that time, realized we were going to be short two boxes of tile. We thought we were in big trouble, matching the tiles would be impossible or so we thought. A phone call to the amazing Suzette and less than an hour later she had two boxes from the same lot so they would match perfectly!!! She was told it would be several days for delivery, but lo and behold they were in the very next day! saving the day and no delay in our job. Take that big box stores, personal service and people who care are out there !!! Thank you

What a great place to do business with. Total professionals with a family run business vibe. No…read morepressure sales and great pricing to begin with. Very knowledgeable, friendly and a level of service that is rare today. On time and on point with any and all questions answered completely. They came in and transformed on old farmhouse kitchen floor from a disgrace to a masterpiece. The people you meet in the store are the guys who are going to do your floor. No anonymous contractors ie Home Depot. If you need flooring of any kind and don't go here you are making a mistake. Old school craftsmanship with state of the art products. A great experience, I highly recommend giving them your business, you won't be disappointed. Well done Guidos Soft Step

I just had a floor put down in my bathroom. They came on time at 9 am on the dot. Was here For 6…read morehours. It looks amazing . I would recommend them over home depot any day. Thay know what they are doing.....Love it. Great job..

Amazing experience in every way. Nancy provides a wide selection of carpets/rugs and expertise in a…read morerelaxed comfortable shop. We have purchased two rugs on two separate visits and couldn't be more pleased. Sudbury Rug and Carpet is our future go to place for all things rug. Thanks to Nancy and her Staff.

Experienced, helpful, and a pleasure to work with! We will definitely return with the rest of rugs!…read moreAlso, our rugs were done much earlier than they told us. A great experience and highly recommend their services!