It seems like Grand Victoria is on a path to improving the overall experience in gambling. They…read morehave added a bunch more slot machines when you initially walk in, something that was once dead space and felt like you were walking into the abyss of losing money. It now feels brighter and a little more lively. They've also moved the customer service desk and it's no longer hidden by slot machines, but it is weirdly placed behind the elevator. I don't think there was anything in this space previously. I wish there were better food options here - the fast casual option is just ok.. I honestly would not pay to eat here again, the prices do not justify, especially after gambling for a few hours. The slots have drastically improved in the last few months, way more of the new machines instead of those poor slots that were on their last leg. There are the occasional machines that have a sticky button or a chair that has seen better days, but overall, I think this place is on an upwards swing.

I'll start by saying what casino expectations are in my mind. Expect to lose. Expect to have fun…read morelosing if the atmosphere is right, especially at a craps table. I've played craps at many casinos. Dealers are ALWAYS the best part (besides a hot roller). I am happy to throw some dealer bets down when the dice are rolling good as a way to say thanks! Now, if I'm down say $900-$1000, I'm in selfish mode and just trying to get back to even. Sorry dealers, you'll have to wait. All that to say...Stacy, the craps dealer, no fun, all business. Rules about where to put chips. Tossing chips at dealers is half the fun and they enjoy it! As I cash out after losing most of my buy in, she mutters loud enough for me to hear "thanks for all the dealer bets". Dealers like her should not be handling a social game like craps. I usually enjoy my time anywhere I go. If I go back to GVC and she's dealing at the craps table, I'll leave and go somewhere else. Very disappointing.

We ate at the Hard Rock Cafe to try their $20 steak hamburgers. It was disgusting, tasteless and a…read morecomplete waste of money. Service was not that good either. Too bad. The casino itself was fine though. Eat before yo go here.

I am visiting regularly this place. Very loud and irritating music on Fiday and Saturday nights if…read moreyou play card games in the middle of the casino you have to listen to casino music and some band music at the same time. Waitresses do not show up for hours by the tables, no self serving ares of beverages like at Horseshoe casino. Managers by the card tables very aggressively regulate shuffle mashines which leads to looses Card dealer beats you with the better hand 80% of all deals. High limit slots are set on very low pay ot percentage comparing to the previous years. It use to give some wins but for the last year you can put over 5K in one mashine and get no progressive bonus or of you get it is 1/10 of what you spend. Do not recommend this cheating place.

I love this place. It's dependable and clean and a nice small casino. It's always busy but not…read morepacked. The rooms are cozy with comfortable beds and extra pillows. Friendly staff is a plus. The hotel actually has great views of the waterways. I like to stop there and take a train into Chicago. It's super conviene to shopping and many other tourist spots. Look forward to my next visit.

Yolanda at the front desk of Harrah's Casino was amazing! From the moment we walked up, she was…read moresuper friendly, patient, and genuinely wanted to help us out. She made the check-in process smooth and stress-free, answered all our questions, and went the extra mile to make sure we were taken care of. You can tell she really cares about the guests and takes pride in what she does. Because of her, our experience at Harrah's ended on a great note this trip .

What's a great escape from the smell of petroleum refineries in the area? A smoky casino,…read moreapparently! I don't like casinos, though I do like casino history. If I were rating on that, I'd give it one star, but that wouldn't be fair to little Caesar. (Caesar's is the current operator. No Binion here.) The smoke is bad. Very few people were lighting up, but the stagnant remainders of "freedom" made my throat burn. (And no, a token smoke-free area completely surrounded by smoking is nothing but a cruel charade! You gotta be kidding!) It's a pleasant place otherwise: nice and spacious inside, a good variety of slots and tables to lose your money and pay for the lovely lights, and staff were friendly. Would I go back? I have no idea. It's not my scene to begin with, but I don't think I'd protest if someone dragged me there. If there were a next time, I'd bring a good mask. And maybe a good psychiatrist.

Has to be the worst casino so many slots were down. Rewards card not working smells. very dirty…read moreyour v.i.p host was the worst

The vibe there is so nice I feel like I'm gonna win when I come in the music the customer service…read morethe whole atmosphere it's cool and the candy is makes me feel like I am at a candy store bring back memories

Very cute and clean spot to have a good time. The lady inside was so sweet and very accommodating…read more Snacks were great. Music was perfect. We came from Texas so we don't have these. But if we did, I'd want to have a spot like this.

Not a gambler, but the 3 floors were clean and multiple options for food. Although most are just…read moredrinking :-) The Baccurat tables on the top floor were interesting and busy on a Friday evening. No one in the high limit tables. Good variety of different tables for 21, a few roulette etc Lots of staff and cameras above. Not sure any customers really looked happy, but similar to Las Vegas :-)

Bally's Casino in downtown Chicago is a solid spot if you're looking for a convenient place to…read moregamble in the city. The casino itself is very clean, well maintained, and the staff are friendly, which definitely makes the experience more enjoyable. There are plenty of machines to choose from across two floors, so there's a good variety depending on what you like to play. One nice perk is that when you sign up for their players club, they give you $20 in free play, which is a great way to get started. That said, the casino is on the smaller side, so it can get very crowded, especially during busy times. Another downside is the area outside. Being downtown, there were some sketchy people lingering outside, which can make it feel a little less safe late at night. As far as the gambling goes, I personally didn't have much luck. After putting about $200 into the slot machines, I didn't even hit a small bonus, which felt like I was robbed. Of course, it's a casino, so wins are never guaranteed, but it would have been nice to see at least something. Typically I lose all but it keeps me playing for a while. It's all in the fun! Overall, not the best casino experience but definitely not the worst either. If you're a gambler and want a casino option right in downtown Chicago, it's worth checking out.

The Sportsbook restaurant: Princess and our server with the platinum blonde short hair were…read moreamazing. I cannot thank them enough for their exceptional service during my 20th reunion. We did not have as many guests as I had hoped, and they probably did not spend as much as I expected on food and drinks, but we still had a wonderful time. Princess apologized for the wait at one point, but we were completely relaxed and just enjoying ourselves. She took great care of us most of the evening. She is a great asset to your team. Her communication was excellent, her personality was warm and welcoming, and she even called everyone by name. She was incredibly gracious and made the experience memorable for all of us. I will say that initially it was difficult to reach someone to arrange the event. I tried the website, Facebook, and made three phone calls. Eventually I was able to reach someone who provided me with an email address for Karissa. From that point on everything went smoothly. Karissa did everything she said she would do for my group and then some. She was extremely accommodating in the best way. Her communication was strong and she answered every question I had. We all had a great time, and I am sure when everyone is back in town we will return again. Thank you.

Wow I cant believe how unorganized this place is. Went there w/family got there about 12 noon…read more Played for hrs then they say there was a drawing at 5 p.m never happen .6p.m never happen 7p.m never happen half the time my rewards card wasn't working...very upset I know 5 people won't be back there

My husband and I went in here just to have fun after date night! This night, I guess you could say…read morewe got lucky. I won $600 on a $1.20 spin. I was so excited, I can't even remember the game. It's easy to become overwhelmed, so I suggest to walk the floor before choosing any random game. There are servers walking around who will take your drink order and attendants are very present. The casino food isn't the best, but it will get you through the night. I ordered some sweet potato fries and they were burnt and cooked in old grease, I didn't bother to send them back because I now had a low expectation of them for food . If you want to waste some time and play for fun, try the Hollywood Casino in Aurora!

For me, a generally good casino experience whenever I visit. The casino is fairly well kept with…read morelots of different machine and some table options. Even when busy, there's plenty of room to walk around and the layout is fairly logical. If you're hungry, there's a steakhouse, bar, and deli though I've never eaten here. Though there's no on-site parking, it's generally not too difficult to park nearby and walk.

I wish I could give this place one star because the slot machines took all my money... but…read moreunfortunately I can't because everything else was actually great. The casino is super clean, there's plenty of parking, and the staff is really friendly and helpful. The drink service was good and the food was surprisingly delicious. Everything is organized well and it's honestly a really fun place to spend an evening. Now... let's talk about those machines. They were absolutely ruthless to me and happily accepted every dollar I fed them. Meanwhile, my husband somehow walked away $500 richer, which I'm still trying to process. Apparently the machines only like him. Even though the slots clearly had a personal vendetta against me, we still had a great time and will probably be back (because hope springs eternal when it comes to casinos). Just remember: bring a budget... and maybe bring my husband for good luck. Great place for a fun adult evening!

FIRST I have been coming here for years What happened last…read morenight is Unacceptable Being a Black Card member and I'm A usual patron Every weekend. I'm very upset I was asked to leave the bar that I'm Loud and I can't get served, I'm very upset and this has caused me emotional distress and unfortunately was my last weekend, having surgery next week, but I will contact my Attorney, but I didn't do anything wrong I'm A US citizen and a Certified Healthcare Professional, I know lots of people in high places and I love this place to have fun and meet new people, I'm Harmless, but I will be back after my recovery.