100% recommended this is one of my favorite place. Hard rock casinos are the best of the best.read more

if they send you a email asking about your experience DONT DO IT !!!! because if you have any comps…read morethey will take them away if you leave a bad review or any review for that matter I was getting 60$ did a review they start sending me 5 all because of a HONEST REVIEW!!!

They had outside restaurants for families but closed at 9. The torta combo is superb i recommend…read morethe plantains as the side. It comes with chimichuri that is so tasty i got the asada with poblano and avocado. I loved the players club workers.

This place is more of a two and a half star place to be honest and my review is solely based off of…read morethe parking garage and being at the casino itself. Parking was easy but it has a really tight turn to make upon entering the parking garage. Getting to the casino is easy since it's on the second floor portion of the building. Security was very friendly and it was very easy to get through without any hassle. The games itself were pretty lackluster but the party that I was with was winning big time (but then again I didn't know how much they truly lost) the bartender was pretty quiet but he was very quick and efficient. This place is still pretty busy late at night. I do feel like the casino itself is a bit outdated unfortunately and it is in need of a remodel. Overall, i thought it was a below average Casino experience.

What's a great escape from the smell of petroleum refineries in the area? A smoky casino,…read moreapparently! I don't like casinos, though I do like casino history. If I were rating on that, I'd give it one star, but that wouldn't be fair to little Caesar. (Caesar's is the current operator. No Binion here.) The smoke is bad. Very few people were lighting up, but the stagnant remainders of "freedom" made my throat burn. (And no, a token smoke-free area completely surrounded by smoking is nothing but a cruel charade! You gotta be kidding!) It's a pleasant place otherwise: nice and spacious inside, a good variety of slots and tables to lose your money and pay for the lovely lights, and staff were friendly. Would I go back? I have no idea. It's not my scene to begin with, but I don't think I'd protest if someone dragged me there. If there were a next time, I'd bring a good mask. And maybe a good psychiatrist.

I am deeply disappointed and frankly, outraged, by the treatment my son received at Horseshoe…read moreCasino. My son, an active-duty military member, was home on a very brief leave, and we chose to visit your establishment to make the most of our limited time together. However, despite presenting his valid military ID, your staff refused him entry. This completely ruined the precious few hours we had planned as a family. To deny a service member entry, especially one home on leave, is not only disrespectful but also incredibly disheartening. You effectively stole valuable time from a family reunion that was already far too short. I hope you will review your policies and train your staff better to prevent such a disrespectful and hurtful incident from happening to another military family.

The vibe there is so nice I feel like I'm gonna win when I come in the music the customer service…read morethe whole atmosphere it's cool and the candy is makes me feel like I am at a candy store bring back memories

Very cute and clean spot to have a good time. The lady inside was so sweet and very accommodating…read more Snacks were great. Music was perfect. We came from Texas so we don't have these. But if we did, I'd want to have a spot like this.

Not a gambler, but the 3 floors were clean and multiple options for food. Although most are just…read moredrinking :-) The Baccurat tables on the top floor were interesting and busy on a Friday evening. No one in the high limit tables. Good variety of different tables for 21, a few roulette etc Lots of staff and cameras above. Not sure any customers really looked happy, but similar to Las Vegas :-)

Bally's Casino in downtown Chicago is a solid spot if you're looking for a convenient place to…read moregamble in the city. The casino itself is very clean, well maintained, and the staff are friendly, which definitely makes the experience more enjoyable. There are plenty of machines to choose from across two floors, so there's a good variety depending on what you like to play. One nice perk is that when you sign up for their players club, they give you $20 in free play, which is a great way to get started. That said, the casino is on the smaller side, so it can get very crowded, especially during busy times. Another downside is the area outside. Being downtown, there were some sketchy people lingering outside, which can make it feel a little less safe late at night. As far as the gambling goes, I personally didn't have much luck. After putting about $200 into the slot machines, I didn't even hit a small bonus, which felt like I was robbed. Of course, it's a casino, so wins are never guaranteed, but it would have been nice to see at least something. Typically I lose all but it keeps me playing for a while. It's all in the fun! Overall, not the best casino experience but definitely not the worst either. If you're a gambler and want a casino option right in downtown Chicago, it's worth checking out.

The Sportsbook restaurant: Princess and our server with the platinum blonde short hair were…read moreamazing. I cannot thank them enough for their exceptional service during my 20th reunion. We did not have as many guests as I had hoped, and they probably did not spend as much as I expected on food and drinks, but we still had a wonderful time. Princess apologized for the wait at one point, but we were completely relaxed and just enjoying ourselves. She took great care of us most of the evening. She is a great asset to your team. Her communication was excellent, her personality was warm and welcoming, and she even called everyone by name. She was incredibly gracious and made the experience memorable for all of us. I will say that initially it was difficult to reach someone to arrange the event. I tried the website, Facebook, and made three phone calls. Eventually I was able to reach someone who provided me with an email address for Karissa. From that point on everything went smoothly. Karissa did everything she said she would do for my group and then some. She was extremely accommodating in the best way. Her communication was strong and she answered every question I had. We all had a great time, and I am sure when everyone is back in town we will return again. Thank you.

There were no outside restaurants open for families to eat at. Only the red lotus was open. It was…read morerestricted. Also birthday bonus was only accessible after three days of downloading the mobile app. Traveling made this unredeemable.

My husband and I went in here just to have fun after date night! This night, I guess you could say…read morewe got lucky. I won $600 on a $1.20 spin. I was so excited, I can't even remember the game. It's easy to become overwhelmed, so I suggest to walk the floor before choosing any random game. There are servers walking around who will take your drink order and attendants are very present. The casino food isn't the best, but it will get you through the night. I ordered some sweet potato fries and they were burnt and cooked in old grease, I didn't bother to send them back because I now had a low expectation of them for food . If you want to waste some time and play for fun, try the Hollywood Casino in Aurora!

For me, a generally good casino experience whenever I visit. The casino is fairly well kept with…read morelots of different machine and some table options. Even when busy, there's plenty of room to walk around and the layout is fairly logical. If you're hungry, there's a steakhouse, bar, and deli though I've never eaten here. Though there's no on-site parking, it's generally not too difficult to park nearby and walk.