I always use these guys. I would not take my vehicles to anyone else. Never have they not given me…read moreexcellent service at a reasonable price. I would recommend them to everyone. These guys are the best.

My second usage of Paynter's Tire was as good as the first two years ago on a different vehicle…read more This time I got quotes for new pickup truck tires from three businesses, and Paynter's was similarly priced. On my first visit earlier, I quoted from five places and they were the best. Service was fast as scheduled.....in-and-out in 40 minutes or so. Staff is friendly and professional.

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Good prices, great service, and they can always figure out what the problem is on my temperamental…read moreold car. I trust them with everything to do with my vehicle.

I had the most delightful experience with everyone at Auto Excel! The detailed service report…read moreincluding pictures of the inside of my vehicle impressed me by far! What impressed me the most was the level of true service overheard for another man that was having service done to his vehicle - they gladly got a lyft driver to come and pick him up after an unexpected amount of time had been added to his wait! The client didn't ask - they simply offered right after telling of the extended wait time. Very professional. I highly recommend taking your vehicle and business here!

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

They are the best ! They're so kind, make you feel welcome and they do the service perfect !read more

So far, so good. Not the best communicators; you will feel like you need to verify what they tell…read moreyou. But my experience has been decent. One visit - slightly lower than dealer. Another visit - exactly the same as dealer. As for timing - same mixed results. One visit - super fast. Another visit - many extra days. Upside is that the work has held with no follow up issues. I might be up for a return visit.

Took good care of me. Very easy to deal with. Good experience overall. Will use them again.read more

I take my vehicles exclusively to Katie's tire and auto and they are absolutely hands the best as…read morewell as one of the most inexpensive mechanics anywhere in the bluegrass I couldn't put into words how much I appreciate Tony and all his guys at Katie's tire and auto

First my car, then my wife's and then our two grown adults. Ashley's is our trusted resource for…read moreall of our auto repair needs in addition to tires and brakes. We totally trust Stan and his time to do the right thing for us and to be fair in the prices charged. I honestly can't wait until my new cars are out of warranty so I can be rid of the dealer and back with Ashley's

I brought my car in with a punctured tire and had a great experience. Even though it was a busy…read moreafternoon, they were able to repair my tire and get me back on the road at a very reasonable price. Very impressed with the friendly, professional staff and excellent service (and the adorable office cat.)

Super friendly staff and an accommodating waiting room! Kristen helped me out multiple times and…read moretook fantastic care of my car. I highly recommend!!

WOW! I I came in town to go to the Kentucky football game. My car had a sound like it was dragging…read moresomething under the tire. I went to Complete Automative Care ( on my daughter's recommendation). at 7 AM. Kristen was/ is AWESOME!! It was an Axel / bearing assemble. They were able to get my car done the same day. When I went to pay, she asked if I was AAA member. Fortunately, I am. Saved me $75. She said "I know you don't live in Lexington, but any AAA shop will cover this Warranty. I wish they had a location in y home town, Atlanta!!

They do ok work for a ok price if you can get them on the phone, and if they will return your…read moremessages. They are usually kinda full so it could take about a week to get in for whatever you need. Didn't go there last time because couldn't get them on the phone, and they didn't call me back after a few messages.

If I had VW or Audi right now, this is where I would be taking more car. Ed did great work on my…read moreJetta and did some spot on car inspections for us.