FYI: Keep your receipts for ROSS as long as possible because, I was turned away last Friday from…read moretrying to return some art work I purchased. I decided it wasn't the look I imagined in my head while in the store when I purchased them. So I'll was next in line, walked upto return/exchange counter & I pulled out my phone to pull up my ROSS receipt saved on my Fetch App & the lady at the return counter...oddly told me she could not app looking at my receipt on the app as Ross has a "new" policy and they will only accept returns if you have a live printed receipt. I informed her that I had never had any issues in the past ever as that's where I now keep my receipts instead of a bunch of paper piling up. I was so irritated & this was such a waste of my time & efforts...that this was the start of a bad day gone wrong. Anywho... Today is Tuesday & sad I had to email the receipt to myself, printed the receipt out & made a darn 2nd attempt to return these items and this time...she let me slide and advised that "I'm going to do it as a courtesy THIS TIME but, moving forward keep your receipt." This lady went on & on about this is their new policy, keep your receipt for Ross as this will not be accepted next time. I felt like this lady little kid or something but, she was actually accepting my return I just let her talk. I have a new outlook on this store location with ROSS staff reprimanding me talking about "this is an outlet or discounted store so, X,y,z..... The whole time I'm looking at her like last...this is a part of shopping. I have the right to purchase, decided it's not the look I images and return items. I was like lady...hush up, I do not have time to hear your mouth. She was hellAH rude on my 1st attempt & today ALMOST was not better with me having to hear this lady reprimand me over returning items. I hope Customer Service Rep- POLICE....was not a Manager/Supervisor cause, she was out of line for her tone & mouthy mean delivery. SMH I have often patronize this store but, they just lost a customer today! So unprofessional.

I came here last week to purchase some sweaters for a photoshoot, granted I wanted to find…read moresomething that my brothers and I could keep. This was my second time coming to Ross and exchanging the items because I bought the wrong size for my brothers whom aren't from GA. I was seen DEMEKA by the second time I had to return and not only did I see her avoid someone in the return line, making me to believe the same would be done to me. I proceeded to stand in the purchase line, after her telling me I could've stood in the return line. However, that isn't what prompted me to leave this review. Today I came in to return the sweaters for LAST time because though we tried them on in store over our clothes the items still didn't work out. ALSO, the return/ exchange cashier, DEMEKA TOOK SEVERAL CUSTOMERS BEFORE ME (the ONLY person in the return line), then I had to run back to the car to get my ID. When I came back she had another person waiting in the return line while she took a purchase with a basket full of clothes, while we waited 4 people accumulated in the line behind me. DEALING with younger boys I wasn't even able to get my items refunded back to my account, because they threw away the receipt and one brother popped the tag. So now I have store credit to a store that NEVER HAS THE FITTING ROOM OPEN!!!! I am disgusted by the lack of communication, because I called you all to check about the return! A THE MANAGER DESIREE COULD DO IS OFFER AND APOLOGY, IN REGARDS TO BEING SHORT STAFFED AND NOT HAVING THE FITTING ROOM OPEN. I WILL NOT BE BACK TO THIS LOCATION, I suggest you all do the same. Please hire more seasonal staff, there a folks who would love the opportunity since Christmas is vastly approaching!