My husband bought me a Janome 8100 sewing machine from Dothan Sewing Center for Christmas. I opened the box and took out the instructions, decided it was too complicated for me. I had covid after Christmas so I've been at home. Yesterday, I finally got out and went to talk about an exchange. What a shock to find out that since I'd opened the box, it was considered used! That's right, I only took instructions from box & now it's a USED machine. I wasn't asking for a refund, just an exchange . I don't have time to go to classes to learn how to operate a sewing machine. I just wanted something simple. Yes, my husband looked and saw all the whistles and bells and thought it was the best. Plus the saleslady pushed it, I am sure.
My mother did all her sewing and fabric needs from this business as long as I can remember. She had an account there and they were so nice and helpful. That is no longer the case.
I will not be returning to Dothan Sewing Center for anything. I will find another place to shop for my sewing needs or order online. I would advise anyone considering buying a machine to make certain it's what you want before you buy. Mine was a gift that I'd never looked at and because I opened the box, it's no longer new. This was an expensive lesson learned for us. I have a machine that is not something I can use & can't even return the gift.
I hope this saves others from making their purchases from a company who treats their customers this way.
By the way, I didn't take the machine with me because it was raining and I didn't want the box to get wet. So the lady never even saw the box to see that it hadn't been used. read more